• Do I always have to pay a service fee?

    The service fee will be charged depending on the trip booked, the platform used (e.g. desktop or App), dates of booking and travelling, among other criteria. In multiple scenarios, no service fee will be charged.

  • Do I always have to pay a booking rate?

    The booking rate will be charged depending on the trip booked, the platform used (e.g. desktop or App), dates of booking and travelling, among other criteria. In multiple scenarios, no booking rate will be charged.

  • How do I know if I have to pay a fee?

    You will be presented with a breakdown of the costs and fees that comprise the amount due for each booking. This includes the Omio service fee, the booking rate, and any fees that may be charged by the travel operators. You agree to pay, or authorize, the payment for all such fees, together with any additional fees or costs as may be incurred by your credit card or payment service provider, if any.

  • What are card processing fees?

    We may charge additional fees for using certain payment methods as stated by the applicable laws, i.e. if you use a corporate card or a tripartite system (American Express or Diners). These fees are non-refundable. Please note that our systems automatically detect the payment method you actually use, and the corresponding additional fees are charged, if any.