Modifications and Cancellations
Changes will be allowed depending on the ticket policies and the availability of the requested change. Please take into consideration that changes are only available through Omio.
No cancellations and changes are admissible with promotional tickets.
Changes may be made by contacting our Customer Service Team at Omio.
A change in the travel date is only possible if requested with a minimum of 2 hours prior to the journey. Only one change is allowed per ticket which is free of charge.
Changes will only affect the date and/or time of the service, as it is not possible to make any changes regarding the route, passenger's personal details and seat assignment.
Cancellations may be made through our Cancellation link at least 2 hours before departure.
In the case of a cancellation, the amount of the ticket will be returned to the passenger, deducting 10% if requested at least 48 hours prior to departure and 20% if requested between 48 and 2 hours before departure. The bookings fees are non refundable.
The ticket is only valid for the date and time appearing on it. Non-presentation of the passenger at the time and date of departure will imply in the loss of the trip and will not incur to any change in the ticket or a refund.
Specific conditions for Alsa Ticket Cancellation:
In the case of a cancellation the full amount of the ticket will be refunded if requested at least 48 hours before the departure. If the cancellation is requested between 24 and 48 hours, there will be a 10% penalty. In the event that the cancellation is requested less than 24 hours before 20% shall be deducted from the amount of the ticket.
If the ticket was changed previously, a 20% penalty will be applied when requested with more than 48 hours in advance. For these types of tickets, the cancellation fee will be 30% when requested between 48 and 24 hours in advance and 40% of its amount, when requested less than 24 hours in advance prior to the departure.