Customer Help Center

How can we help?

Find your specific travel provider

 
 
In the UK, there are over 25 different rail companies serving different routes, however they thankfully all operate under the National Rail terms and conditions and all of their tickets are the same.
 
Unfortunately it is not possible to make any changes to a UK Rail ticket. If you are needing to amend any part of your ticket, the booking must be cancelled (if possible) and re-booked with the required itinerary. Please note that depending on the type of ticket, a replacement booking may be needed as evidence before the original ticket can be refunded.

Perhaps you are looking to cancel your ticket so that you can re-book with an amended itinerary? Or maybe you simply want to know if your ticket will allow for cancellations/refunds before you book it? So this does depend on the fare type that is selected during the booking process.
All cancellations/refunds of UK Rail tickets can be requested up to 28 days after the departure of the booked outbound train.


If you have made a booking already, take a quick look at your UK Rail ticket to locate the fare type. You will be able to find the conditions for each fare below:

  • Off-Peak / Super Off-Peak / Anytime: These can be refunded minus a £10 fee set by the UK Rail companies.

  • Advance fare: These tickets can only be refunded if a replacement ticket has been purchased for the exact same journey at a different date or time. The UK Rail companies do charge a £10 fee per person and per ticket which be taken from the refund amount.

Please note:

  • E-Tickets and print at station tickets: These can refunded according to the type of fare, as above.
  • Self print/home print tickets: No refunds/exchanges are possible.

How to cancel:

  • You will need to submit the online refund form, found here.
  • Once submitted you will receive an email in around 4-5 working days to confirm the status of your request and if the refund was approved.
  • If your request has been approved the amount will be refunded to you via the payment method used to make the booking.
  • If you have an Advance fare ticket, you must provide a booking reference for the replacement ticket in the relevant field. Also, if you have printed your ToD tickets at the station, then you must send these in the post to the address mentioned on the form.

Please note that these are the conditions set by the UK Rail companies for their tickets. We must follow these conditions and unfortunately cannot override them.

We know that all of this can seem rather daunting and perhaps confusing, so if you have any questions at all regarding your fare type, the cancellation process or the online form, please don't hesitate to get in touch and we will be more than happy to assist you.

Wanting to know if your ticket can be used by someone else? Or maybe your booking is for multiple passengers but you are only seeing the same passenger's name printed on all of them?

Identification that matches the passenger's name is not required when using a UK Rail ticket. Depending on the type of ticket you have (for example an E-Ticket or a print-at-station ticket), you may or may not see a name printed on the ticket. Either way, it is nothing to worry about as the name shown on the ticket is not required and won't be checked.

Are you looking for more information regarding the classes available and what the differences between them are? The classes are pretty standard with UK Rail trains as they tend to only offer first and second class seating.

The main difference between the two would be that second class tickets offer standard seating whereas first class tickets provide you with a more comfortable and spacious environment.

It is important to note that not all UK Rail companies offer first class seating, but you can find out more information regarding which ones do here.

We all hope to avoid any type of disruptions on our journeys, but unfortunately unexpected delays and cancellations can happen.

If your train is delayed, you are of course entitled to claim for compensation. This will need to be done directly with the train company that operated your journey (usually through an online form, found in a 'delay repay' part of their website). You will be able to find the name of the carrier on your ticket.

If your train has been cancelled then how you apply for compensation depends on whether your tickets have been used or not:

  • If you have still been able to use your original tickets to travel on another service at another time, or if you used the tickets on one or more legs of your journey: you will be able to apply for compensation through the 'delay repay' process on the website of the train company.
  • If your journey was abandoned and the tickets were not used to travel: you will be able to apply for a refund through our online refund form here (selecting the reason for the refund claim as 'Service Cancelled/Disrupted').

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age categories regarding UK Rail tickets:

  • Infant: under 5 years old - up to 2 infants can travel for free with each fare paying passenger.
  • Child: 5-15 years old - 50% discount automatically applied the ticket price. If the child looks over the age of 15, it is always a good idea to carry a proof of the child's age when travelling, just in case.
  • Adult: 16+

It is important to remember that not all UK Rail trains allow for seat reservations. This depends on a number of different factors such as the train carrier, the date/time you are travelling and what route you are taking.

Off-Peak, Super Off-Peak or Anytime fares:

  • Seat reservations will not be automatically included in any of these bookings, as these tickets are valid to travel on multiple trains throughout the day.
  • If the selected train allows for it, you will be able to add a seat reservation during your booking at no additional cost. The seating preference chosen will be adhered to if possible but these preferences are not guaranteed.
  • If you have forgotten to add this on during the booking stage, this can also be done after booking by contacting one of our agents in our Customer Service Team.

Advance fares:

  • Seat reservations are included in these tickets (if the selected train allows for this).

Please note: seat reservations will print on a separate voucher (for tickets selected to be printed at the station), and bookings with seat reservations are only valid if you have both the seat reservations and the tickets.

There are three types of UK Rail tickets that are available to book through us at Omio (formerly GoEuro). The printing instructions for each of these are as stated below:

  • ToD (Ticket on Departure):

These tickets must be printed at the station before travelling.

Almost every train station in the UK will have a ticket machine or a ticket desk, where you will be able to print your tickets. You can check the station facilities for each station on the National Rail website here.

To print the tickets, you will need to have the 8 digit booking reference given to you after booking. You would find this on the confirmation page, in the confirmation email and also on the ticket voucher.

The ticket machine may ask for a card to be put into the machine in order to print the tickets, if this is the case then any bank card will be OK. You do not need to have the payment card to print or travelThe payment has been made already so if you enter a different card to collect the tickets you will not be charged again.

  • E-Tickets:

E-tickets can be shown from a mobile device, from the GoEuro app or the attachment in the conformation email. They must be scanned at the ticket gates, and once they have been scanned they are no longer refundable.

E-tickets can also be printed out at home onto plain paper and brought to the station. However, it will not be possible to print these tickets at a ticket machine or desk at the station.

  • Self Print Tickets:

These tickets must be printed at home. They cannot be shown on a mobile device and it will not be possible to print them at the station

Assistance can be provided by any UK Rail train company. Disabled passengers will need to contact the specific train company that they are travelling with in order to arrange this, through the information provided here.

You can carry a fair amount of luggage on UK Rail trains, so you shouldn't face too many difficulties when deciding what to pack or bring with you on your journey.

On any UK Rail train you may take up to three items of personal luggage free of charge; this includes two large items (such as suitcases or rucksacks) and one item of smaller hand luggage (such as a briefcase). Full details of the free allowances are available at stations.

Excess luggage and certain more bulky items (such as skis) may be carried, subject to available space, at an extra charge.

It is best to check with the Customer Services of the individual UK Rail Train Companies for further details.

Please note: on some Gatwick Express services, bulky items such as skis are conveyed free in the luggage van. There is plenty of space on board for other luggage. Check with specific operator for more details.

Thankfully your beloved dog, cat or other small animal is allowed to travel with you, free of charge, on UK Rail trains. This is however subject to the below conditions, so we kindly ask that you read the following points carefully before travelling:

  • A maximum of two pets per passenger allowed free of charge, provided they do not endanger or inconvenience other passengers or staff. More than two will be subject to fees.
  • Dogs must be kept on a lead at all times unless contained in a basket.
  • Dogs without leads, cats, birds and small animals must be carried in an enclosed basket, cage or pet carrier. It must be rigid and not open (to prevent escape) and the animal must be able to stand and lie down in comfort.
  • Animals and containers must not occupy seats, otherwise a charge will be made.
  • Animals are not allowed in restaurant cars except for blind persons' guide dogs or deaf persons' assistance dogs, which may be allowed into the restaurant car at the Steward's discretion. However, every effort is made to serve meals at blind or deaf persons' seats within the normal seated accommodation.
  • Blind persons' guide dogs or deaf persons' assistance dogs are allowed on Sleeper services provided the blind or deaf person and dog are booked into single-cabin accommodation. The guide or assistance dog is conveyed free and no cleaning charge applied.
  • Caledonian Sleeper allows dogs to accompany able-bodied passengers subject to a charge for a heavy duty clean.
  • Booking for all dogs travelling in Sleepers should be made at least 48 hours in advance.
  • Byelaw 16 allows the train company to refuse carriage or entry to any animal. If your dog or other animal causes a nuisance or inconvenience to other passengers you may be asked to remove it from the train or railway premises by the Train Company or Rail Service Company staff.
  • When dogs are carried in the guard's van/luggage van (other than those in a container) they must be secured with collar and chain and properly muzzled.

We are happy to inform you that bikes should be accepted on all trains. However, the availability and the need to purchase a separate ticket will depend on which UK Rail train company you are travelling with.

Please see this page on the National Rail website for more information; at the bottom there is a list of the different train operating companies.

When selecting a railcard to be applied to your UK Rail booking on Omio (formerly GoEuro), please ensure that it is valid and is eligible for the discount. If the Railcard is valid when booking but expires before travel you will either need a new railcard or a new ticket.

Also, if you book for three passengers but only one has a discount card, please make sure to book separately: one booking for the passenger with the discount card, and another booking for the two people without a discount card.

Each Railcard carries an individual amount of discount and usage policies. For specific details please take a look on the National Rail website here.

National Railcards

  • 16-25 Railcard
  • 26-30 Railcard
  • Disabled Persons Railcard
  • Disabled Child Railcard
  • Family & Friends Railcard
  • Annual Gold Card
  • HM Forces Railcard
  • Jobcentre Plus Travel Discount Card
  • Network Railcard
  • Senior Railcard
  • Two Together Railcard

Regional Railcards

  • Young Scot National Entitlement Card
  • Cambrian Railcard
  • Cotswold Line Railcard
  • Dales Railcard
  • Devon & Cornwall Railcard
  • Esk Valley Railcard
  • Heart of Wales Railcard
  • Highland Railcard: North Scotland
  • Manchester Airport Staff Discount
  • Club 50 Web - ScotRail
  • Pembrokeshire Railcard
  • Strathclyde Concessionary
  • Valleys Senior Railcard
  • Valleys Student Railcard
  • Visually Impaired/Wheelchair User (34% Concession)
  • Visually Impaired/Wheelchair User (50% Concession)
  • Wheelchair User (Child)
DB.png
 
Deutsche Bahn (or DB) is the main train company in Germany. As a company, Deutsche Bahn is the result of the merger of the Deutsche Bahn (German Federal Railroad) and the German Reichsbahn (GDR).
Impressive Fact: Deutsche Bahn have on average around 12.7 million passengers per day! 
 
It is not possible to make any changes to a Deutsche Bahn ticket. If you are needing to amend any part of your DB ticket, the booking must be cancelled (if possible) and re-booked with the required itinerary.

Please refer to your ticket fare type under "Can I cancel my ticket?" below to see if your ticket allows for this.

Are you looking to cancel your ticket so that you can re-book with an amended itinerary? Or are you simply wanting to know if your ticket can be cancelled once booked? That does depend on the fare type that is selected in the booking process.
 
If you have made a booking already, take a quick look at your Deutsche Bahn (DB) ticket and match the fare type with the conditions below:
  • Super Sparpreis: Unfortunately these tickets cannot be cancelled/changed. The ticket is only valid on the chosen train.
  • Sparpreis: These tickets can be cancelled up until the day before departure subject to a 19€ fee set by DB. Tickets cannot be cancelled on the day of departure. It is only valid on the departure day and time stated on the ticket. The ticket is only valid on the chosen train.
  • Flexpreis: The ticket can cancelled free of charge up until the day before departure and subject to a 19€ free from the day of departure. 

Tips regarding Flexpreis tickets:

  1. Use the Deutsche Bahn website to cancel your Flexpreis ticket after the day of departure.
  2. For domestic journeys under 100 km, you can only travel on the day indicated on the ticket. For domestic journeys overs 100 km, you can only travel on the day indicated on the ticket and on the day after it. Provided you do not change the departure or destination stations, you can interrupt your journey or continue travelling on the next day.
  3. On international journeys, tickets are valid for up to 4 days.

Please note that we must follow the conditions set by Deutsche Bahn for their tickets, and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Wanting to know if your ticket can be used by someone else? Or maybe your ticket is for multiple passengers but you are only seeing one name? Deutsche Bahn tickets only include the name of the main passenger, who will be required to provide identification on board.

Any other passenger will not need to show identification for the ticket.

The main passenger's name cannot be changed and this passenger must be travelling in order for the ticket to be valid.

Are you looking for more information regarding the classes available and what the differences between them are? Like most trains, Deutsche Bahn offers first and second class seating:
  • Second class: Standard seating (where available), reservations not included but can be added for extra cost.
  • First class: offers more space, comfort and seat reservations are included.

Note: WiFi, food and beverage services are only available on ICE trains.

Also, a good point to bear in mind when boarding: It is often louder in the middle of a car on older Deutsche Bahn trains due to the location of the axis. The opposite is true for newer models.

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

You can do so by completing the form that is provided on the train, or you can get the form via this link.

In terms of compensation, Deutsche Bahn offers the following:

If the train is delayed for over 60 minutes then passengers are entitled to a 25% refund. For trains delayed over 120 minutes, passengers are entitled to 50% refund.

If a train is cancelled, a full refund can be claimed with Deutsche Bahn or alternatively, the ticket can also be used on another train. It is best to check at a ticket counter as to what options you have in events such as these.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding Deutsche Bahn tickets:

  • Infant = under 6 years old: Infants travel for free. The ticket will not show the number of infants travelling.
  • Child = 6-14 years old: a child also travels for free when with a parent or grandparent. The ticket will show the number of children travelling.
  • Adult = 15+ years old.
Wondering if your ticket will have a seat reserved for you? This depends solely on the class you are booking. Take a look at the seating policies for Deutsche Bahn tickets below: 
 
  • 2nd class tickets: The seat reservation is not mandatory and not included in the ticket price. It may be reserved as an add-on option during the booking process on GoEuro, for an extra fee (4.50€ per person on domestic journeys and 5.90€ on international journeys). While it is non refundable, it can be changed once via the order search page on the Deutsche Bahn website.
  • 1st class tickets: The seat reservation is included in the ticket price for all passengers; children and infants travelling for free included. It can be changed once via the order search page on the Deutsche Bahn website.

Tips:

  • If you forgot to add-on the seat reservation during the booking process on Omio (formerly GoEuro), you can still reserve a seat on the Deutsche Bahn website after the booking has been made by following this link.
  • If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself.

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for Deutsche Bahn tickets:

  • Domestic journeys: The PDF ticket can be displayed on a mobile device.
  • International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of Germany.

Passengers with disabilities should contact the Mobility Service Centre to plan their barrier-free trips. You can do so by calling +49 (0) 180 6 51 25 12 daily from 06:00 to 22:00.

Agents at the Mobility Service Centre will also assist with finding the best connections, booking the tickets and reserving seats, as well as arranging assistance with boarding the trains.

Wheelchairs should not exceed 120 in length and 70 cm in width to fit in the lifts and go through the doors and aisles.

Worried you might have packed too much? Not a problem. DB trains allow you to bring as much luggage as you can carry as there are no restrictions. 

They do ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train.

Deutsche Bahn are happy for your companions to travel with you. Please take a look at their pet policies below to ensure you have all the correct information before travelling:

Small pets under 10 kg are admitted on Deutsche Bahn trains free of charge, as long as they are kept in a closed basket or carrier and do not inconvenience any other passengers. The carrier needs to have the necessary equipment to dispose of waste.

Larger dogs, not carried in a basket or cage, must wear a muzzle and be kept on a leash at all times while on the train. Any passenger that does not follow this procedure may be required to leave.

On long distance journeys, it is required to purchase a half-price ticket for a large dog. For regional journeys, you will need to buy a full-price adult fare ticket. For cross-border journeys, a child’s second-class ticket needs to be purchased for the dog.

Guide dogs: travel for free on all trains.

It is possible to travel with a bicycle on all Intercity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked.

When booking, if you would like to reserve a bike ticket at the same time as your own, you will need to complete the booking on the Deutsche Bahn website. When there you will find the 'take a bicycle' option in the "Advanced search options" of the booking process.

The number of the coach in which the bicycle compartment with your bicycle reservation is located, is printed on your ticket. Please use only the bicycle holder which is reserved for you.

You will receive a bicycle ticket slip together with your rail ticket which has to be attached to your bicycle in a place where it can be easily seen (ideally on the handlebars). The slip contains information about your journey with the bicycle.

If you have already made a booking with us at Omio, and need to add on a bicycle ticket, you will need to go to a Deutsche Bahn point of sale (ticket machine or ticket desk) to reserve the bicycle ticket.

Take a look at all the discount cards that can be applied when booking a Deutsche Bahn train through Omio (formerly GoEuro):

BahnCard 25:

  • Validity: Valid on journeys within Germany. For  International journeys, it will only be applied to the legs of the journey that are within Germany.
  • Discount: 25% on the Flexpreis Fare and Sparpreis Fare.
  • Cost: 
    • BahnCard 25, 2. Klasse (only valid for 2nd class tickets): 62€ per year.
    • BahnCard 25, 1. Klasse (valid on 1st class tickets): 125€ per year.
  • Changes: Depends on the ticket fare, please refer to the changes section.
  • Cancellation: Depends on the ticket fare, please refer to the cancellations section.

BahnCard 50:

  • ValidityValid on journeys within Germany. For International journeys, it will only be applied to the German leg.
  • Discount: 50% on the Flexpreis Fare and 25% on the Sparpreis Fare.
  • Cost:
    • BahnCard 50, 2. Klasse (only valid for 2nd class tickets): 255€ per year
    • BahnCard 50, 1. Klasse (valid on 1st class tickets): 515€ per year.
  • Changes: Depends on the ticket fare, please refer to the changes section.
  • Cancellation: Depends on the ticket fare, please refer to the cancellations section

BahnCard 100:

  • Validity: Valid on all journeys within Germany without a regular ticket. For second class bookings, a seat can be reserved separately.
  • Discount: 100%.
  • Cost:
    • BahnCard 100, 2. Klasse (only valid for 2nd class tickets): 4,270€ per year
    • BahnCard 100, 1. Klasse (valid on 1st class tickets): 7,225€ per year.
  • Changes: None as no ticket is required.
  • Cancellation: None as no ticket is required.
 
SNCF.png


The SNCF, created in 1938, is the French national rail company.

It offers a lot of national and international travels through the different trains such as the famous TGV (the High Speed Train).
Impressive fact: More than 450 000 000 passengers were carried by trains (TGV and TER) in 2017, it’s 7 times the French population!
 

Your plans are changing and you need to amend your ticket? The possibility to do so will depend on the fare you selected during the booking process. As a general rule, the cheapest fare will offer the least flexibility.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Keep in mind that we have to apply the conditions set by our travel partner, SNCF and that you will be informed of any price difference before the change is confirmed.

Below are the old SNCF fare conditions regarding ticket change, they apply for all tickets bought before the 9th of May. If you bought your ticket after the 9th of May, please scroll down until you find the information about the SNCF's new fares:

TGV (domestic journeys in France) 

  • Non-Flex (Prem's): Want to travel at a low cost? Then the Prem’s fare is the one you need. It’s the cheapest fare offered by the SNCF and the sooner you book the cheaper it is.
    Please note that this fare offers no flexibility which means that changes are not possible.
  • Semi-Flex (Loisir): If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to change or cancel until the day of departure for free up to 30 days before the departure day.
    If you need to cancel or change your booking between 30 days and 2 days before departure, the fee is 5€, and 15€ on the actual day of departure and the day before.
  • Full-Flex (Pro): The Pro fare will be your best companion for all your professional travels, it is also the most flexible fare, you can modify your ticket for free up to 30 minutes before departure and have a full refund up until 2 hours after departure if you cancel your ticket at the departure station.
  • Pack Tribu: The Pack Tribu offers 4 tickets for the price of 3! The best deal when you’re about to go on a family trip or with some friends. The Pack Tribu is similar to the Prem’s: cancellations and modifications are not possible, so make sure that everybody can travel before booking.

 

Intercités (domestic journeys in France)

  • Non-Flex (100% Eco): This is the cheapest fare offered by SNCF, it allows you to travel at a minimum cost. Please note that this fare offers no flexibility which means that changes are not possible.
  • Non-Flex (Pack Tribu): The Pack Tribu offers 4 tickets for the price of 3! The best deal when you’re about to go on a family trip or with some friends. The Pack Tribu is similar to the Prem’s: cancellations and modifications are not possible, so make sure that everybody can travel before booking.
  • Semi-Flex (Loisir):If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to change your ticket until the day of departure and for free up to 30 days before the departure day.
    If you need to cancel or change your booking between 30 days and 2 days before departure, the fee is 5€, and up to 12€ on the actual day of departure and the day before.
  • Full-Flex (Pro or Superflex): The ticket can be modified without fees, subject to the eventual price difference with the new ticket, until the departure time, and up to 2 hours after at the departure station. An Intercity Full Flex ticket can be used up to 7 days after the departure of the scheduled train. 

 

TER (Regional journeys in France)

  • Normal: This is the only fare available for regional trains in France. The day of travel is not amendable, but you can use your ticket for the entire day of travel. This means that it is not mandatory to follow the time stated on the ticket, you can take an earlier or later train that day. 

 

TGV Lyria (Journeys between France and Switzerland)

  • Non-Flex: Want to travel at a low cost? Then this fare is the one you need. It’s the cheapest fare offered for this type of train. Please note that this fare offers no flexibility which means that changes are not possible.
  • Semi-Flex: This fare allows more flexibility for your journey. It is possible to modify your ticket before departure, with a 30€ fee. If the new ticket is more expensive, there will be the price difference to cover as well.
  • Full-Flex: Should you wish for even more flexibility, this fare is the best fit for you. This type of ticket can be modified without fees before departure. If the new ticket is more expensive, there will be the price difference to pay.

 

TGV (Journeys between France and Germany)

  • Non-Flex (Prem's): This fare allows you to travel at minimum cost, it's the cheapest for this type of train. Keep in mind that the cheaper the fare the less flexibility it offers; this ticket doesn't allow for amendments after booking. 
  • Semi-Flex (Loisir): With this fare, you can modify your ticket before departure, with a fee of 15€ and the eventual price difference with the new ticket.
  • Full-Flex (Flexi): This fare is the most flexible one. The ticket can be modified without fees before departure. Keep in mind that if the new ticket is more expensive, the price difference will be at your expense.

 

TGV (Journeys between France and Italy)

  • Non-Flex (Mini): The price is mini, but so is the flexibility; with the Mini fare, changes are not possible.
  • Semi-Flex: With this fare, modifications are allowed before departure. There is a 50% change fee, plus the eventual price difference with the new ticket.
  • Full-Flex (Flexi): The ticket can be modified without fees before departure, subject to the eventual price difference with the new ticket.

 

TGV (Journeys between France and Belgium)

  • Non-Flex (Mini): This fare is the best option if you wish to travel at a minimum cost. Please keep in mind that there is no flexibility and the ticket can't be modified after booking.
  • Semi-Flex (Loisir): With this fare, the ticket can be modified before departure. More than 30 days before departure, the ticket can modified for free. There is a fee of 5€ between 30 and 2 days and 15€ on the day before and the actual day of departure. If the new ticket is more expensive, bear in mind that the price difference will be at your expense. 
  • Full-Flex (Pro): With the Pro fare, you can modify your ticket without any fees before departure of the train. You couldn't change your ticket in time? Don't worry, you have up to 2 hours after departure to change your ticket at the departure station.

 

Below are the new conditions for tickets purchased from May 9th onward.

 

TGV and Intercités (Domestic France):

  • Eco: If you are looking for a cheap ticket that does the job, the Eco fare is the best choice. Just keep in mind that once booked, these tickets cannot be exchanged at all.
  • Last minute offer: These tickets are great for grabbing a good deal at the last minute. The downside to this is that they cannot be changed in any way once they have been booked.
  • Semi-Flex: At a reasonable price, these tickets can be changed all the way up until the time of departure. The closer it is to departure however, the higher the fee will be to make the change. The fees are as follows:
    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€ fee.
    • Between 2 days and 30 minutes before departure: 15€ fee.
    • Less than 30 minutes before departure: the ticket can be modified twice subject to a 15€ fee (but only the time can be changed at this point). Please note that the ticket becomes non-refundable once modified within this time frame.
  • Full-Flex: These tickets are the highest price for these trains, but they are the most flexible so definitely the best choice if you think you will need to make changes. These tickets can also be changed without fees up until 30 minutes after departure.
    • Between 30 minutes before departure and 30 minutes after departure: only the time can be changed. The ticket becomes non-refundable once modified within this time frame.

 

TER (Regional trains France):

  • Normal: There is only one ticket type for this train and it is very simple. Once booked, the ticket cannot be changed in any way.

 

TGV Lyria (the name is the same for all fares, conditions should partially be stated on the ticket itself):

  • Non-Flex: The cheaper option for those booking on a budget, but it is worth noting that these tickets cannot be changed at all once booked.
  • Semi-Flex: This ticket, while still not the highest in price, offers some flexibility. It can be modified at any point before departure, subject to a 30€ fee.
  • Full-Flex: With the most flexibility, these tickets offer the choice of being modified without fees before departure, subject to the eventual price difference with the new ticket.

 

TGV France-Germany:

  • Semi-Flex: These tickets are slightly flexible in the fact that they can be changed up until departure. However, The closer to departure, the higher the fee will be to change. You can see the fees and time frames below for this ticket:
    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€ fee.
    • Between 2 days and 30 minutes before departure: 15€ fee.
    • Less than 30 minutes before departure: The ticket can be modified twice subject to a 15€ fee, but only the time can be changed at this point. The ticket will also become non-refundable once modified this close to departure.
  • Full-Flex: This is the most flexible type of ticket for this train as the tickets can be changed without fees up until 30 minutes after departure. It is worth keeping in mind that between 30 minutes before departure and 30 minutes after departure, only the time can be changed and the ticket will become non-refundable once modified at this point.

 

TGV France-Italy:

  • Non-Flex (Mini): These tickets will be the cheapest option when travelling on this train. They are very convenient at a low price, but they cannot be changed in any way once booked.
  • Semi-Flex: These tickets can be changed any time before departure, subject to a 50% fee and the eventual price difference with the new ticket.
  • Full-Flex (Flexi): Offering the most flexibility for this train, these tickets can be modified without any fees before departure, subject to the eventual price difference with the new ticket.

 

TGV France-Belgium and France Luxembourg:

  • Semi-Flex: Semi-Flex tickets will allow you to make changes without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, the changes will be subject to a 5€ fee. However, when changing less than 30 minutes before departure, only the time can be changed at this point and this can be done twice, subject to a 15€ fee. The ticket becomes non-refundable once modified within this time frame.
  • Full-Flex: These tickets are often the highest price for these trains, but they are the most flexible so definitely the best choice if you think you will need to make changes. These tickets can be changed without fees up until 30 minutes after departure.
    • Between 30 minutes before departure and 30 minutes after departure: only the time can be changed. The ticket becomes non-refundable once modified within this time frame.
Your plans are changing and you need to cancel your ticket? The possibility to do so will depend on the fare you selected during the booking process. As a general rule, the cheapest fare will offer the least flexibility.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.


Please, keep in mind that we have to apply the conditions set by our travel partner, SNCF.

Should you be eligible for a refund, you can conveniently cancel your booking yourself here.

You have a doubt on the cancellation possibilities or are encountering an issue with the process? We will gladly assist you, just contact us preferably via phone or live chat, you can also send a message using our web form.

Below are the old SNCF fare conditions regarding ticket cancellation, they apply for all tickets bought before the 9th of May. If you bought your ticket after the 9th of May, please scroll down until you find the information about the SNCF's new fares:

 

TGV (domestic journeys in France)

  • Non-Flex (Prem's): Want to travel at a low cost? Then the Prem’s fare is the one for you. It’s the cheapest fare offered by the SNCF and the sooner you book the cheaper it is.
    Please note that this fare offers no flexibility which means that cancellations are not possible. 
  • Semi-Flex (Loisir): Should you wish to cancel your ticket, it's possible with this fare. You get a full refund if the ticket is cancelled more than 30 days before departure. 
    If you need to cancel between 30 days and 2 days before departure, the fee is 5€, and 15€ on the day before and the day of departure. 
  • Full-Flex (Pro): As the name implies, you have full flexibility with this fare. You can cancel your ticket for a full refund, up until 2 hours after departure if you cancel your ticket at the departure station.
  • Pack Tribu: The Pack Tribu is the best deal when you travel with a group. The conditions are similar to Prem’s: cancellations are not possible, so make sure that everybody can travel before booking.

 

Intercités (domestic journeys in France)

  • Non-Flex (100% Eco): As the name implies, there is no flexibility with this fare. Once the ticket is booked, there is not possible to cancel it. 
  • Non-Flex (Pack Tribu): Make sure that everybody can travel before booking with this fare. The Pack Tribu is similar to the Prem’s: cancellations are not possible. 
  • Semi-Flex (Loisir):If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to cancel your ticket until the day of departure and for free up to 30 days before the departure day.
    If you need to cancel your booking between 30 days and 2 days before departure, the fee is 5€, and up to 12€ on the actual day of departure and the day before.
  • Full-Flex (Pro): This fare is great if you need to travel for professional reasons; it allows the most flexibility. You can cancel your ticket for free before departure of the train. 

TER (Regional journeys in France)

  • Normal: This is the only fare available for regional trains in France and is only valid for the day of travel specified on the ticket. It is not possible to cancel TER tickets. 

 

TGV Lyria (Journeys between France and Switzerland)

  • Non-Flex: This fare offers the cheapest tickets for this type of train. Once booked, please bear in mind that cancellations are not possible.
  • Semi-Flex: With this fare, if you have any last minute adjustments and can't travel anymore, you can cancel your ticket before departure, with a fee of 30€ per ticket.
  • Full-Flex: Full flexibility with this fare will allow you to cancel your ticket before departure free of charge, and up to 2 hours after departure at the departure station.

 

TGV (Journeys between France and Germany)

  • Non-Flex (Prem's): This is the cheapest fare offered for this type of train, but keep in mind that no cancellation is possible. 
  • Semi-Flex (Loisir): Should your plans change, you can cancel your ticket before departure with a 50% fee.
  • Full-Flex (Flexi): With the Flexi fare, you will be able to cancel your ticket free of charge until departure of the train, and up to 30 minutes later at the departure station. 

 

TGV (Journeys between France and Italy)

  • Non-Flex (Mini): Booking with the Mini fare will allow you to travel at minimum cost. Keep in mind that it is not possible to cancel the ticket. 
  • Semi-Flex: If you want to travel with more flexibility, the Semi-Flex fare will allow you to cancel your ticket before departure for a 50% refund. 
  • Full-Flex (Flexi): A Flexi fare ticket gives you the possibility to cancel your ticket free of charge until departure of the train. 

 

TGV (Journeys between France and Belgium)

  • Non-Flex (Mini): The Mini fare is the cheapest for this type of train but keep in mind that the ticket can't be cancelled. 
  • Semi-Flex (Loisir): The Loisir fare will give you flexibility to cancel your ticket. More than 30 days before departure, the ticket can cancelled for free. Between 30 and 2 days there is a fee of 5€ and 15€ on the day before and the actual day of departure. 
  • Full-Flex (Pro): This fare will be your best companion for your professional travels. It will allow you to cancel your ticket free of charge before departure and up to 2 hours after at the departure station.

 

Below are the new fare conditions for tickets purchased from May 9th onward.

 

TGV and Intercités (Domestic France):

  • Eco: This Eco ticket is the cheapest ticket type for this train but bear in mind that they cannot be cancelled at all once booked.
  • Last minute offer: When bagging this discounted ticket, you will not be able to cancel it once it has been booked.
  • Semi-Flex: The handy thing about these tickets is that they can be cancelled all the way up until the time of departure. The closer it is to departure however, the higher the fee will be to make the cancellation. The fees are as follows:
    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€ fee.
    • Between 2 days and 30 minutes before departure: 15€ fee.
    • Less than 30 minutes before departure: 15€ fee, provided it has not been modified within this time frame. Please note that the ticket becomes non-refundable once modified within this time frame.
  • Full-Flex: It is always handy to have a flexible ticket such as this one, as it can be cancelled up until 30 minutes after departure for no fee. Keep in mind that between 30 minutes before and 30 minutes after departure the ticket can only be cancelled provided it hasn't been modified within that hour.

 

TER (Regional trains France):

  • Normal: The only ticket type for this train is this one and it cannot be cancelled at any point once booked.

 

LGV Lyria:

  • Non-Flex: As the name states, these tickets are not flexible and therefore cannot be cancelled. They will be the cheapest option for this type of train though, so definitely a good choice if you know you will not need to cancel.
  • Semi-Flex:  These tickets are good if you might need to cancel as they can be cancelled before departure, subject to a 30€ fee.
  • Full-Flex: The Full-Flex tickets allow you to cancel without fees up until the time of departure.

 

TGV France-Germany:

  • Semi-Flex: These tickets are slightly flexible in the fact that they can be cancelled up until departure. However, The closer to departure, the higher the fee will be to cancel. You can see the fees and time frames below for this ticket:
    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€ fee.
    • Between 2 days and 30 minutes before departure: 15€ fee.
    • Less than 30 minutes before departure: The ticket can be modified twice subject to a 15€ fee, but only as long as the ticket was not changed during this hour.
  • Full-Flex: As this is the most flexible type of ticket for this train, the tickets can be cancelled without fees up until 30 minutes after departure. It is worth keeping in mind that between 30 minutes before departure and 30 minutes after departure, the ticket can only be cancelled so long as it was not modified during this hour.

 

TGV France-Italy:

  • Non-Flex (Mini): The Mini tickets are great for a low cost but keep in mind that they cannot be cancelled once booked.
  • Semi-Flex: These offer some flexibility as they can be cancelled before departure, but are subject to a 50% fee and the eventual price difference with the new ticket.
  • Full-Flex (Flexi): These Flexi tickets can be cancelled without fees before departure.

 

TGV France-Belgium and France Luxembourg:

  • Semi-Flex: Semi-Flex tickets will allow you to cancel them without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, the cancellation will be subject to a 15€ fee. However, when cancelling less than 30 minutes before departure this can only be cancelled (subject to a 15€ fee) so long as it has not been modified within this time period.
  • Full-Flex: As these tend to be the highest price for these trains, they are the most flexible in regards to being able to cancel without fees up until 30 minutes after departure. However, between 30 minutes before departure and 30 minutes after departure they can only be cancelled if they have not been modified within that hour.

Every SNCF ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on an SNCF ticket is not possible. 

For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

If you have a discount card valid for SNCF journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

For TGV journeys between France and Spain

  • Second class

You will enjoy a comfortable reclining seat in second class. There are areas available with four seats, a work table and power sockets.

The train will also have a bar coach where you can purchase snacks and drinks, as well as baby changing facilities.

  • First class

If you want to travel more comfortably, first class will offer reclining seats with a head and footrest. individual tables, reading lights and sockets will be available. 

You will have access to Club Space on AVE-S100 trains: a dedicated, private space, ideal for business travelers or large families, with screens for you to plug in to your laptop and more space for your luggage (available when you book eight seats). 

Exclusive access to the Renfe VIP lounges in all Spanish train stations will be offered to you.

f your TGV or Intercity train is delayed, you are entitled to a compensation with SNCF. Please keep in mind that you have 60 days starting from the day of travel to ask for a compensation. 

If the delay is between 30 and 120 minutes, you are entitled to a compensation of 25% of your ticket. For delays between 120 and 180 minutes, passengers are entitled to a 50% refund. Over 180 minutes, the compensation is 75% of the ticket price. 

Compensations take the form of a bank transfer or a voucher to use on your next trip with SNCF. For delays between 30 and 60 minutes, only vouchers are offered.

To ask for a compensation for delay, please fill out the compensation form G30 (only in French). The refund will be processed by the carrier.

If your train is cancelled, a full refund can be claimed with SNCF or alternatively, the ticket can also be used on another train. We advise you to first check at the ticket counter in the train station directly regarding this. You can then contact Customer Service and we will help you. 

In case of strike 

In case of a strike or any other travel disruption leading to a train cancellation, SNCF will in most cases send you an e-mail to inform you of the cancellation. If you are at the station, we suggest that you go to the counter and cancel your ticket with an SNCF agent. Once this is done, please contact Customer Service and we will proceed to the full refund of your ticket. You can also forward us the e-mail from SNCF and we will process the refund. 

Please note that you have 60 days to contact us for a refund with proof that the train was cancelled.

  • Infant - under 4 years old: Infants travel for free. The ticket will not show the number of infants travelling. Each infant will need to travel on the lap of an adult with seat reservation. A seat can of course be reserved separately if desired, but the ticket will then be purchased at the rate of a child ticket. 
  • Child - 4-11 years old: If you're traveling with children, you will need to purchase child tickets for each of them. Usually, tickets for children amount to a 50% discount on the adult Loisir fare.
  • Adult fare (on Omio) from 11 on: for passengers aged 12 to 27 years-old with a Youth Card (Carte Jeune), you can apply the discount card to your trip booked on Omio.

Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

Preferences can be selected when booking and are taken into account as much as possible, but these choices cannot be guaranteed. Changing seat reservations is impossible.

Keep in mind that TER tickets (regional trains) do not include a seat reservation, as it is not available at all on these trains.

95% of SNCF tickets can be used on mobile devices, and therefore do not need to be printed. Instructions provided with the booking confirmation.

As a general rule:

  • Domestic journeys: If the confirmation e-mail states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.
  • International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

Whether you're a passenger with disabilities or a passenger accompanying, SNCF will assist you during your journey.

To book a ticket, you can go directly to SNCF's website and use the form (only available in French) for domestic journeys. For international journeys, you will need to call the Accès Plus service at the number present on the form.

A seat in first class will be allocated to passengers in a wheelchair at no extra cost. Discounts will also be applied on the ticket price, depending on the level of invalidity. Keep in mind that you will need your disability card with you when traveling. 

If you're accompanying, a discount of 50% will be applied if the main traveler holds a card stating a level of disability under 80%, and a discount of 100% if the disability level is above 80%. Please note that children under 12 years-old may not be considered as accompanying passengers.

When you're at the station, at the ticket counter and boarding the train, the priority will be given to passengers with disabilities. If you need any assistance, contact an agent at the station.

Once the ticket is booked, you can also request assistance at the station via the Accès Plus service. This service is available 7 days a week from 7:00 to 22:00 and needs to be requested at least 48 hours before departure. There are different options to request this service : 

  • Via phone: call 0890 640 650 (if you're calling from a French phone)
  • Via e-mail: send an e-mail to accesplus@sncf.fr. 
  • Via the webform: fill out the SNCF form.

On all SNCF tickets available on Omio (formerly GoEuro), there are no luggage restrictions. One is allowed to take as much as one can carry. The luggage should not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments are each end of the train.

Note: Ouigo by SNCF offers inexpensive tickets to travel on main lines in France. If you book tickets for a Ouigo train, pay attention to luggage restrictions; you can add luggage to your booking for an extra cost.

You can bring your pet with you when traveling on SNCF trains. Please take a moment to read the information below and follow the instructions relevant for your journey.

For TGV (domestic journeys France), Intercités, TER:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

If the pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. Pets that weigh more than 6 kg will pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV Lyria (journeys between France and Switzerland):

You're allowed to travel with up to 2 pets per passenger, if the pets weigh less than 6 kg and are transported in a bag or basket that does not exceed 45x30x25 cm. If you travel with more than 2 pet carriers, a TGV-Lyria animal ticket is required for each additional container.

If the pet weighs more than 6 kilos, a special pet fare ticket needs to be booked at an SNCF ticket counter. Dogs need to be on a leach and muzzled during the entire length of the journey.

For TGV journeys between France and Germany:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

The price for a ticket depends on the weight of the pet. If it weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. If it weighs more than 6 kg, you will need to pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV journeys between France and Italy:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

The price for a ticket depends on the weight of the pet. If it weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. If it weighs more than 6 kg, you will need to pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV journeys between France and Belgium:

You can bring your pet with you for an extra fee. 

If your pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm. The fare will then remain the same regardless of the traveled distance. If your pet weighs more than 6 kilos, you will need a ticket, for which the fare will depend on the traveled distance. Keep in mind that dogs need to be muzzled and on a leach during the entire length of the journey.

Note: All guide dogs and assistance dogs travel for free on all the trains listed above.

All disassembled bikes, carried in a bag not exceeding 120x90 cm are considered as hand luggage and can therefore be transported free of charge.

For all other bikes, it is possible to travel on SNCF trains, for an additional fee. Instructions to purchase a bike ticket depend on the type of train and of journey. Please take a moment to read the information below and follow the instructions relevant for your journey:

 

For TER (regional journeys in France):

You can travel free of charge with your fully assembled bike, if the train allows so and upon availability. 

 

For TGV (domestic journeys in France):

A bike ticket needs to be booked along with the passenger ticket at an additional cost of 10€. You will need to book it directly on SNCF's website.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

  • enter your journey details 
  • Click on "+ vélo"
  • Select the "1 vélo(s) non plié(s) ou non démonté(s)"

Not all TGV trains offer the option to travel with your bike; it will be stated on the website during the booking process with a bicycle logo. 

 

For Intercités

For an Intercity train with mandatory seat reservation, the process will be the same as for TGV journeys and you will need to purchase a bike ticket (see information above). If you're traveling on an Intercity train without mandatory seat reservation, the rules are the same as for TER journeys and you can travel with your bike free of charge (see information above).

 

For TGV Lyria (journeys between France and Switzerland):

In most cases, fully assembled bikes cannot be transported. Disassembled bikes can be transported, if stored in a bag that does not exceed 120x90 cm.

If a bike storage room is available on the train, you will book your ticket directly with SNCF.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

  • enter your journey details 
  • Click on "+ vélo"
  • Select the "1 vélo(s) non plié(s) ou non démonté(s)"

 

For TGV journeys between France and Germany: 

For these journeys, fully assembled bikes cannot be transported. If you have a disassembled bike, you can bring it with you in a bag that does not exceed 120x90 cm. The front wheel must be dismantled.

 

For TGV journeys between France and Italy:

In most cases, fully assembled bikes cannot be transported. Disassembled bikes can be transported, if stored in a bag that does not exceed 120x90 cm.

If a bike storage room is available on the train, you will book your ticket directly with SNCF.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

  • enter your journey details 
  • Click on "+ vélo"
  • Select the "1 vélo(s) non plié(s) ou non démonté(s)"

 

For TGV journeys between France and Belgium: 

For these journeys, fully assembled bikes cannot be transported. If you have a disassembled bike, you can bring it with you in a bag that does not exceed 120x90 cm; the front wheel must be dismantled.

All discount cards below can be purchased on SNCF's website or at the counter in the station.

Carte Jeune:

  • Validity: Valid for travelers aged between 12 and 27 years old. If the card is purchased 6 months after the 27th birthday, it will only be valid for 6 months, until the eve of the 28th birthday.
  • Discount: For all TGV, Intercités and TER, you are guaranteed a 30% discount. This discount is 10% for Prem's tickets and can go up to 50% on off-peak times for TER tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland if operated by SNCF.
  • Cost: 50€ per year
  • Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
  • Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Senior+:

  • Validity: Valid for travelers over 60 years old.
  • Discount: For all TGV, Intercités and TER, you are guaranteed a 25% discount. This discount is 10% for Prem's tickets and can go up to 50% on off-peak times for TER tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
  • Cost: 60€ per year
  • Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
  • Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Enfant+:

  • Validity: Valid for children under 12 years-old and up to 4 accompanying travelers.
  • DiscountFor TGV, Intercités and TER, a 25% discount is guaranteed for adult passengers and 50% for the child ticket (based on the regular adult fare). The discount is 10% on Prem's tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
  • Cost75€ per year
  • Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
  • Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Week-end:

  • Validity: Valid on return journeys of at least 200 km, including the night of the Friday, Saturday or Sunday, or on all travels from Saturday to Sunday. For instance, if one leaves on a Thursday to return on the Tuesday the week after, the discount will apply. There can be up to 60 days between the outbound and return journeys.
  • Discount: 25% guaranteed on TGV, Intercités and TER for the adults and 50% discount for the child ticket (based on the regular adult fare), and 10% on Prem's tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
  • Cost: 75€ per year
  • Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
  • Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

 

renfe.png
 
Renfe is Spain's national train company and a popular way to travel around the country. Travelers booking Renfe tickets can select between high-speed AVE trains and cheaper Regional Express trains.
 

Needing to make some changes to your ticket? Changes to the date, time or itinerary are pretty flexible with Renfe tickets, providing the fare type you have allows for amendments.

Check the fare type at the top of your ticket and then have a look at the breakdown below to see if your ticket can be changed:

  • Promo: This is the cheapest fare offered by Renfe, and in order to produce these tickets at a cheaper price, they are completely restricted, therefore changes are not possible.
  • Promo+: The ticket can be modified, subject to a 20% fee and the eventual price difference between your ticket and the new ticket.
  • Flexible: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will of course be entitled to a refund of the difference.
  • General: Similar conditions to the Flexible fare, a small exchange fee may apply though.
  • Ida y Vuelta: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will be entitled to a refund of the difference.
  • Essential: Unfortunately these ticket cannot be modified.
  • Flexi: These tickets also cannot be modified.

So, if you have found out that your ticket can be changed, you are probably now wondering how to go about doing this. Just get in touch with us via phone and we can change this for you straight away. You can also send us a message through our web form, but please bear in mind this does not guarantee you an immediate response. 

We kindly remind you that we have to apply the conditions set by our travel partner Renfe and cannot override them. 

Looking to cancel your ticket rather than changing it? Please refer to your ticket type under "Can I cancel my ticket?" below for more information.

Are you looking to cancel your booking and get a refund? As long as the fare type of your ticket allows for cancellations, you can easily do this through our cancellation page.
Not sure if your ticket can be cancelled? Take a quick look at the fare you selected which is on the top of your ticket, and match it with the conditions set below to find out: 
  • Promo: Sadly these tickets cannot be cancelled. This is the cheapest fare offered by Renfe, and in order to produce these tickets at a cheaper price, they are completely restricted. 
  • Promo+: The ticket can be cancelled before departure, subject to a 20% fee.
  • Flexible: The ticket can be cancelled before departure, subject to a 5% fee.
  • General: The ticket can be cancelled before departure, subject to a 15% fee.
  • Ida y Vuelta: If the outbound and inbound tickets are cancelled at the same time, a 15% fee will apply. If the tickets are cancelled separately, a 40% fee will apply.
  • Essential: The ticket can be cancelled before departure, subject to a 50% fee.
  • Flexi: The ticket can be cancelled free of charge more than 24 hours before departure and subject to a 10% fee less than 24 hours before departure.

If you have any doubts about the cancellation possibilities or are encountering an issue with the cancellation process, we are more than happy to assist you. You can contact us easily via phone or live chat, or alternatively you can also send a message using our web form.

Did you misspell the passenger's name during the booking? Or are you perhaps just wanting to know who can use the ticket? Well, Renfe tickets do not print any names on them. So this means you can use the ticket yourself, or you could also give the ticket to a friend, partner, or even a friendly acquaintance to travel with and they won't encounter any difficulties.
Like most trains, there is the option to choose either first or second class tickets with Renfe.
  • Second class: Standard seats
  • First class: Large leather seats and a newspaper
However, if you are looking for something a little more comfortable than second class, but not quite as extravagant as first class, they have a second+ class available!
  • Second+ class: Greater comfort in your seat.
While we hope our customers will never need this information, we are aware that unexpected delays or cancellations can occur from time to time. Here's what you are entitled to should you find yourself in this unfortunate circumstance:
 
Delays: Depending on the type of train and the observed delay at arrival, the following compensation can be provided:
  • Alvia, Euromed and AV City trains: 50% refund for delays over 30 minutes and 100% over 60 minutes.
  • Talgo, Intercity and Trenhotel: equal or over 60 minutes: 50% refund, over 90 minutes: 100%.
  • Media Distancia: over 15 minutes: 25% refund, over 30 minutes: 50% refund, over 60 minutes: 100% refund.
  • Regional: over 30 minutes: 25%, over 45 minutes: 50%, over 60 minutes: 100%.
  • Avant: over 15 minutes: 50% refund, over 30 minutes: 100% refund.

Please let us know if you have experienced one of the above delays on your train and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

Cancellations: You will need to claim compensation directly with Renfe for cancellations. You can do so either at the ticket counter or through this link

Strikes: While a rare occurrence, Renfe does go on strike once in a while. Most of the time, tickets can be exchanged or cancelled free of charge. 

Not sure which ticket to book for your child? Renfe have the following policies for children:
  • Infant = Under 4 years old: Must have a free child's ticket - this can be booked along with adult tickets but it is also possible to add this on an existing booking, just let us know ASAP.
  • Child = 4 - 14 years old: These tickets will be sold with a 40% discount of the General fare applied. Generally the child will not need ID unless there is reason to question their age. If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.
  • Adult = 15+

You do not need to worry about ensuring you have remembered to add a seat reservation with most Renfe tickets. Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and these are taken into account as much as possible, but these choices cannot be guaranteed. Also, please note that changing seat reservations is impossible.

Tickets booked on Regional Express (R. Expres) do not include a seat reservation, as it is not available at all for any passengers on these trains.

This just depends on whether you are travelling domestically (within Spain) or internationally. Renfe states the following: 

  • Domestic routes: Customers may show their tickets from a mobile device, must be the full document.
  • International routes: Customers are required to print their tickets before departure. Tickets can be printed from any of the main stations (i.e. in large cities) via the fancy purple Renfe ticket machines, but they cannot be printed from a ticket office.

If you will be needing assistance during your journey, Renfe ask that this is requested during the booking process. As of yet it is not possible to do this through our website, therefore we would recommend that you place the booking through Renfe directly. Here are the ways you can do this:

  • At the train station
  • At Renfe sales offices
  • By phone: +34 91 214 05 05
  • On the Renfe website

Their policies regarding passengers with reduced mobility is as follows:

When booking you will need to indicate the type of assistance that is needed: a person travelling in a wheelchair needing a H seat, a person in a folding wheelchair needing a regular seat, a person with auditory or visual disability without a guide, or a person with reduced mobility.

Once the Atendo service has been requested, you will need to go to the designated meeting point at the station, at least 30 minutes before departure.

If the train you are travelling on has a specific seat for reduced mobility in 1st class, you will pay the same price as for a 2nd class ticket.

Renfe state that if the disability is 65% or greater, a Gold card can be obtained, offering a discount between 25% and 40% depending on the train and day of departure.

Wheelchairs may not exceed 70cm width x 130cm depth x 140cm height.

Have you already booked your ticket with us at Omio (formerly GoEuro) and are needing assistance on your trip? Not to worry, just get in touch with us to let us know as soon as possible and we will try to get as much information as possible for you. 

You can carry up to 3 pieces of luggage on a Renfe train. You do need to ensure that the total of all cases you have does not exceed 290cm in length (or 85 x 55 x 35 cm each), and 25kg maximum in total.

The luggage will need to be placed in the designated areas on the train (such as overhead or on the racks) and try to be as considerate as possible of other passengers by ensuring you are not obstructing the isle.

To all animal lovers this is a crucial question, and it thankfully has a positive answer when travelling with Renfe. Although there are some restrictions, the short answer is yes, you can travel with your pet! 

Depending on the train you are travelling on, you can find all the information below:

  • On AVE and Long Distance trains: a maximum of one pet per passenger will be admitted on board, weighing no more than 10kg, and will need to be carried in a basket or container not exceeding 60 x 35 x 35cm. On sleeper trains, you would need to reserve a full cabin.
  • On Media Distancia and Avant trains: Small pets will be allowed on trains, always under the owner’s supervision provided that the other passengers do not object. Pets must travel with a health certificate, if necessary, in accordance with health and safety conditions established in current legislation.
  • On commuter trains: Small pets will be allowed on trains, always under the owner’s custody provided that the other passengers do not object and no inconvenience is caused to them. No ticket will be issued nor will any amount be paid for their travel.

If you have any questions at all regarding any of the above pet policy information, please let us know and we will be more than happy to clarify it for you. 

Guide dogs travel for free on all the above trains.

Unsure as to whether you can take your bike with you? You should be able to find the relevant information that applies to your Renfe ticket below:
 
Domestic journeys: Bikes cannot be carried fully assembled and will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains as well as stored in a bag or a case, that should not exceed 180 cm.

In Media Distancia, Feve and Cercanias trains, it is not necessary for the bike to be kept in a bag and will be considered as a hand luggage if it is folded and the sum of its dimensions does not exceed 180cm. Fully assembled bikes may be carried under the following conditions:

      • On a Renfe service without reservation options: limited to 1 bike per passenger and limited storage on board. It will be charged 3 euros for journeys over 100 km and free of charge for journeys under 100 km.
      • In services with reservation options: the number of spaces on board is limited, and will be charged 3 euros for trips over 100 km.

International journeys: Free of charge if folded and carried in a case not exceeding 120 x 90cm.

We completely understand that the above information can get a little confusing. If you are unsure of anything at all (or just want to make sure you have it right) just give us a quick call and we will do our best to clear it up for you.

Take a look below to see all of the discount cards that can be applied to your Renfe booking with us at Omio (formerly GoEuro):
  • Tarjeta +Renfe Joven 50
    • Scope: Valid for travelers aged between 14 and 25 years old (included).
    • Discount on AVE and Larga Distancia trains: 50% discount if the ticket is booked up to 30 days before departure, 40% more than 15 days prior departure and 30% if the ticket is purchased less than 15 days before departure.
    • Discount on Avant and Media Distancia trains: 25% discount on all trains.
    • Cost: 50€ per year.
    • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 20% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
    • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 30% fee.
  • Tarjeta Dorada
    • Scope: Valid for travelers over 60 years old or people over 18 declared with a permanent disability.
    • Discount on AVE and Larga Distancia trains: 40% discount from Monday to Friday and 25% discount from Friday to Sunday.
    • Discount on Media Distancia trains: 40% discount on all trains, days and routes.
    • Discount on Avant trains: 40% discount on Saturdays and Sundays and 25% discount from Monday to Friday.
    • Cost: 6€ per year.
    • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 10% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
    • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 15% fee.
Italo-treno-lavora-con-noi.jpg
 
Italo is Italy’s first private high speed rail operator, and the first operator in the world to use Alstom’s new AGV train.
Impressive fact: The AGV train is the holder of the world speed record for wheeled rail vehicles!
 

Needing to change your ticket? Firstly you'll need to check that the fare on your ticket allows for you to change it. All Italo tickets do allow for changes, but not all of them can be changed close to the time or date of departure.

If you have already made a booking, have a quick look at your Italo ticket and locate the fare type, then just match it with the policies below:

  • Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee and the eventual price difference with the new ticket.
  • Economy: These tickets can be modified until 3 minutes before departure, subject to a 20% fee and the eventual price difference with the new ticket.
  • Flex: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket.
  • Day return ticket: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket. This fare is available to book up to the day before departure.

So now, what can actually be changed on a ticket? The departure date and/or time, and in most cases the class (ambience) and the passenger name can be modified. The itinerary and seat assignment cannot be amended.

In order to make a change you can either do so through managing your booking directly on the Italo website, or alternatively you can get in touch with us and we will be able to do this for you as well.

Please note that we must follow the conditions set by Italo for their tickets and are unfortunately not able to override them.

Perhaps the above changes do not suit your needs, or maybe you would just rather cancel the booking? If so, please refer to your ticket fare type under "Can I cancel my ticket?" below.

If your Italo ticket fare is refundable, you will be able to cancel your booking through our cancellation page
Are you unsure if your ticket can be cancelled or if it is refundable? Check the fare type that is stated on your ticket and take a look below to match it with the cancellation policies:
  • Low Cost: Sadly these tickets are non-refundable.
  • Economy: These tickets can be cancelled before departure, subject to a 40% fee.
  • Flex: These tickets can be cancelled before departure, subject to a 20% fee.
  • Day return ticket: Unfortunately these tickets are non-refundable.

Please keep in mind that we can only follow the policies laid out by Italo for their tickets and we are unable to override them.

If you are having any issues locating your fare type or with the cancellation process, don't hesitate to get in touch with us so that we can assist you.

Yes the ticket will be personal to you. The passenger's name that you enter during the booking process will be printed on your Italo ticket.

If for some reason the name is wrong or the passenger has changed, don't panic. For most tickets you will be able to change the name on the Italo website or by giving us a call. 

Italo refer to their classes as 'ambiences'. Their broad offer of ambiences, each with their own features and services, allows you to pick your own traveling style and never compromise on quality. The ambiences they offer are:
  • Smart: 'Affordable, comfortable, convenient': Reclining leather seats, Free Wi-Fi Internet.
  • Comfort: 'Affordability with extra space': Reclining leather seats, Free Wi-Fi Internet, Extra space.
  • Prima: 'Maximum relax, unique service': Reclining leather seats, Free Wi-Fi Internet, Extra space, Fast Track, Welcome service, Newspapers and magazines.
  • Club executive: 'Relax in comfort and privacy': Extra-wide armchairs, Free Wi-Fi Internet, Fast Track, Dedicated catering, Lounge Italo Club Free Access, Personal screen.
Have you experienced a delayed or cancelled Italo train? While we hope the answer to this question is 'no', we are aware that unexpected disruptions can occur. 
 
In such cases, whether the train is delayed or simply cancelled (strike included), you are of course entitled to claim compensation. 
 
In order to do so, you can  make a claim online directly with Italo here. Alternatively we are also more than happy to contact Italo for you to get a resolution. Just let us know ASAP so that we can assist you further with this.
It's always better to be safe than sorry when booking tickets for your child, to ensure you are purchasing the correct one. So please take a quick look at the age policies for Italo tickets below:
  • Infant = Under 36 months old: An infant can travel for free but no seat will be reserved. To get a seat reservation, a child ticket will have to be booked instead.
  • Child = 0 - 13 years old.
  • Adult = 14+.

There is no need to worry about seat reservations with Italo tickets, as seats are assigned automatically based on availability and are included in the ticket price.

Groups of passengers in the same booking will be seated as close together as possible.

There is also the option to add seating preferences during the booking process. These are taken into account as much as possible, but the choices cannot be guaranteed. Unfortunately changing seat reservations on Italo tickets is impossible.

Are you in that all too familiar panic where your printer has packed in before you were able to print your tickets? Or perhaps you are looking for a slightly more environmentally friendly way to travel with a ticket? Italo has this covered.

It is not at all necessary to have a printed version of their tickets. You can simply show the PDF on a mobile device. The ticket inspector will only be checking the ticket code.

Italo ensures a non-discriminatory transportation of passengers with disabilities. They state that the following are all catered for:

  • Wheelchair users
  • Those that have difficulties walking
  • The blind or visually impaired
  • Deaf or hearing impaired
  • Those with mental disabilities

If a passenger is not self-sufficient, it is required that they are accompanied by an adult that is able to provide the necessary assistance.

Passengers in wheelchairs are guaranteed adapted seats on all Italo trains. The tickets and seat reservation can exclusively be made through Pronto Italo.

The wheelchair must not exceed 70 cm in width, 120 cm in depth and 109 cm of height as well as a weight of 200 kg (passenger and luggage included).

For all other requests for assistance at the station, Italo kindly ask that you contact Pronto Italo, even if the ticket you booked was through Omio (formerly GoEuro). Passengers with confirmed assistance must be at the station at least 30 minutes before departure.

Wondering how much luggage you can carry onto an Italo train? That depends entirely on how strong you are, seeing as Italo has no luggage weight restrictions! 

The only restriction they have is in regards to the size of the luggage, but this only applies to those with tickets in SMART class (ambience): for these passengers no luggage measuring over 75x53x30 cm is allowed on board.

Italo are more than happy for you to travel with your pet. They do have some regulations that need to be followed, but they are pretty straight forward (as outlined below): 

Small dogs (under 10 kg), cats and other pets are accepted on Italo trains, provided they are transported in suitable travel containers (one per traveler) and kept in the luggage spaces next to the passenger's seat.

Animals travelling with passengers from abroad need to have the relevant ID and passports as set by EC regulation no. 998/2003, where applicable. All dogs must travel with their registration certificate.

Dogs over 10 kg are only allowed on board provided they are kept on a leash and are muzzled when getting on and off the train, or whenever requested by the Italo staff. The cost is 50€ and the service needs to be booked at least 2 hours before departure, calling Pronto Italo. It can only be accommodated for Flex fare tickets in Smart, Comfort and Prima classes (ambiences).

Guide dogs assisting visually impaired passengers travel free of charge, no weight or size limitation is applied.

No matter the class (ambience) or fare you have on your ticket, the bike policies are the same for all passengers on Italo trains:

Bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

Wanting to know if there are any discount cards that can be used when booking an Italo ticket? 
 
The answer is short and sweet; unfortunately there are currently none available.
Trenitalia.png 
Trenitalia is Italy's main train operator. It is government owned and was created in 2000. Its long distance trains are FRECCE (or arrows) and Intercity trains. The FRECCE trains connect major cities, some travelling at up to 360 km/h. Intercity and night trains are slower, but cheaper.
 
Impressive Fact: The Frecciarossa 1000 is the new high-speed train of Trenitalia, and it can reach a maximum speed of 400kmph!
 
Are you trying to find a fare type that best suits your needs? Or perhaps you have already booked and are curious as to what changes can be made to your ticket? Take a look below to see all of the policies regarding changing tickets:
 
Please bear in mind that the general changes that can be made are date and/or departure time changes. There are some tickets that do allow for a change of itinerary and of name but these are for Base fares only.

Regional trains:

  • Ordinaria: These tickets can be modified once up until 23:59 on the day before departure.
  • Trenord: Sadly these tickets cannot be modified at all.

Intercity and Freccia trains:

  • Super Economy: Unfortunately these tickets cannot be modified.
  • Same day return: Only the departure time can be modified before departure.
  • 2x1 special offer: These ticket cannot be modified at all.
  • Economy: These tickets can be modified before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed.
  • Base: The ticket can be modified free of charge and unlimited times before departure contacting our Customer Service. Up to 1 hour after departure, it can be exchanged free of charge once at train ticket office at the departure station only.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: No modifications can be made for these unfortunately.
  • Adult / Standard: These tickets can be modified, subject to the price difference between the original and the new booking. For connections between Italy and Switzerland changes can be made up until the departure time. For Thello trains changes can be made up to 24 hours before departure on Thello trains. Connections between Italy and Austria/Germany do not allow for changes.

So, if you are looking to make a change on a ticket that can be modified, please get in touch with us ASAP so that we can assist you with this.

We kindly remind you that we must follow the conditions stated by Trenitalia for their tickets and cannot override them unfortunately.

We understand that plans can change at any time. If you are looking to cancel your booking completely, you can do so easily on our cancellation page (so long as your ticket is refundable).
If you have made a booking but cannot remember the cancellation policies shown during the booking process, or perhaps you are wanting to know which fares in general allow for cancellations? Take a look below at the Trenitalia cancellation policies for each fare type:

Regional trains:

  • Ordinaria: The ticket can be cancelled until 23:59 on the day before departure, subject to a 20% penalty. The value per ticket must be 10 euros minimum. However, tickets from/to Fiumicino Airport are not eligible for cancellation.
  • Trenord: Sadly you cannot cancel these tickets and they are non-refundable.

Intercity and Freccia trains:

  • Super Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Same day return: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • 2x1 special offer: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Base: These tickets can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
  • Adult/Standard: These tickets can be cancelled, subject to a penalty.

Please note that we must follow the conditions set by Trenitalia for their tickets, and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

The name you enter in the booking process will indeed be printed on the ticket, making the ticket personal to you.

If you have made a typing mistake with the name, or the passenger is changing completely, please get in touch with us ASAP and we will have a look and see what options you will have in regards to this.

Trying to find the class that best suits you for your trip? Trenitalia has a number of different classes depending on the train you are on:

Regional trains

  • 2nd class only: Armchair seating and bar-bistro service.

Intercity and Eurocity trains

  • 2nd class: Standard seating and bar-bistro service.
  • 1st class: Spacious armchair seating and bar-bistro service.

Freccia trains

  • Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
  • Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink (coffee, soft drink or prosecco).
  • Business class: All the standard and premium class benefits, more leg and elbow room, table service, high quality healthy Italian products.
  • Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor, stylish chairs with a 180° rotation.
We always hope this is the section that you won't need to visit. But if you have faced the unfortunate situation of a delayed or cancelled Trenitalia train, you can find the relevant information below:
 
Delays:
In the case of a late arrival of Frecciarossa, Frecciargento and Frecciabianca trains from 30 to 59 minutes after the time scheduled, Trenitalia will issue a bonus (voucher) equal to 25% of the ticket price. If your train arrived with a delay higher than 60 minutes at the destination, the customer is entitled to a refund equal to:
    • 25% of the ticket price for a delay ranging from 60 to 119 minutes.
    • 50% of the ticket price for a delay of at least 120 minutes.

For all delays on Trenitalia trains, you will need to fill in their online form to request compensation, starting 24 hours after the scheduled arrival and up to 12 months in total.

Cancellations and Strikes: In regards to compensation, you will need to fill in the online form to submit your claim. If you happen to be at the station, it could be worth while just passing by the ticket counter to check if you can be put on a difference service instead.

It is always best to double check the age category your child will fall into as they do differ between different providers. Trenitalia's policies regarding ages are as follows:

National trains

  • Infant = under 4 years old: free travel, providing they don't occupy a seat
  • Child = 4-14 years old: typically a 50% discount on the Base fare
  • Adult = 15+

Regional trains

  • Infant = under 4 years old: free travel, providing they don't occupy a seat
  • Child = 4-11 years old: typically a 50% discount
  • Adult = 12+
So you may want to know which tickets come with seats assigned? This is more down to the type of train you are booked on, rather that the ticket you have.
 
Unfortunately there are no seats assigned on Regional trains with Trenitalia.
 
For all other Trenitalia trains, seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

Preferences can be selected when booking and are taken into account as much as possible, but these choices cannot be guaranteed.

Tip! On some tickets, the seat numbers make it look like they are not located next to each other: but this is not always the case. If you are at all unsure just give us a quick call and we will try to get more information for you if possible.

No matter what ticket you have: All Trenitalia tickets can be displayed on a mobile device for inspection and therefore do not need to be printed!

Trenitalia's assistance service is provided by RFI (Rete Ferroviaria Italiana) and is addressed to:

  • Individuals in a wheelchair because of illness or disability
  • Individuals with limb problems or with difficulty in walking
  • Elderly people
  • Pregnant women
  • Blind or visually impaired people
  • Deaf or hearing impaired people
  • People with mental handicap

How do I request assistance?

  • via RFI's Sale Blu
  • by calling the RFI National Telephone Number +39 199 30 30 60
  • by contacting Trenitalia's Call Center: +39 199 892021 

When should I request assistance?

  • At least 24 hours before departure on national journeys and 48 hours in advance for international travel.

Unsure if you will need to squash all your essentials into one suitcase for the trip? Thankfully this won't be the case with Trenitalia.

  • Thello trains: 2 standard-sized suitcases allowed measuring less than 160 cm (h+l+w) and one piece of hand luggage (per passenger). 2 extra pieces can be taken on board, subject to available space and to a 40€ fee per item.
  • All other trains: No restrictions, one is allowed to take as much as one can carry. The luggage should not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments are each end of the train.

You'll be relieved to hear that Trenitalia do allow for pets to travel on their trains, provided you meet the following requirements:

Small dogs, cats and other small pets (kept in the appropriate container no larger than 70x30x50) are admitted free of charge in the first and second class of all categories of trains and Executive, Business, Premium and Standard levels of service.

Larger dogs need to be kept on a leash and muzzled, and are allowed in the following trains:

  • Regional trains: On the platform or in the vestibule of the last wagon, excluding from 7 am to 9 am from Monday to Friday.
  • Intercity, Eurocity and Freccia: In first and second class and Business and Standard levels of service. Executive and Premium levels of service, Silence Area and Sitting Rooms are excluded.
  • Thello: In the sleeping cars, couchette cars and Excelsior wagon, for compartments fully purchased

IMPORTANT: For the transportation of dogs (except guide dogs), it’s necessary to have a certificate of registration to the canine registry and the health card (or, for dogs of foreign citizens, the "passport of the dog" to replace both documents) to be shown when purchasing the ticket for the animal, where applicable, and during the trip. If found lacking on board, the traveller will be subject to penalty and to get off at the first stop.

Guide dogs: can travel on all trains free of charge with no obligation.

Trenitalia do allow for bicycles to be transported on their trains. They do have some conditions depending on the train you are travelling on though, so please be sure to read their full bike conditions below:

  • Regional trains: Bicycles carried in an appropriate bag are free of charge. Some regional trains have storage spaces for fully assembled bikes. A ticket can be bought directly at the station. It costs € 3.50 and must be validated before boarding the train, then it is valid for 24 hours.
  • Intercity and Freccia: Bikes carried in an appropriate bag are free of charge. The bike must be fully disassembled.
  • Eurocity: Bicycles carried in an appropriate bag are free of charge. Some trains have storage spaces for fully assembled bikes. The price of a bike ticket is € 12 and can be bought at the station.
  • Thello: Bikes carried in an appropriate bag are free of charge. In this case, it is considered as a piece of luggage and forms part of the luggage allowances as mentioned above. Bike cases bigger than 160cm are strictly forbidden on board. The bike cannot be taken fully assembled.
Take a look below at the discount cards you can use on your booking through Omio (formerly GoEuro) when buying a Trenitalia ticket:
  • Carta Verde (Green Card)
      • Scope: Valid for travelers from 12 to 26 years old, nominative.
      • Discount: 10% discount on the Base fare (2nd and 1st class) on all national trains, 25% off on international connections.
      • Cost: 40 euros for one year.
  • Carta d'Argento (Silver Card)
      • Scope: Valid for travelers over 60 years old, nominative.
      • Discount: 10% on couchettes, 15% on the Base fare on all national trains and 25% off on international connections
      • Cost: 30 euros for one year, free for travelers over 75 years old.
eurostar.png
 
Eurostar connects Europe across the English channel. Have you ever taken a train under the sea? Take a Eurostar train from Paris Gare du Nord and be in London Saint Pancras in just about two hours.
 

Your plans are changing and you need to amend your ticket? The date and time can be amended on your Eurostar ticket.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

  • Semi-Flex (Standard and Standard Premier): With these fares, your ticket can be modified before departure with a fee and eventual price difference, if the new ticket is more expensive. The change fee for a Standard ticket is 40€ and 50€ for a Standard Premier ticket.
  • Full-Flex (Business Premier): The Business Premier fare will be your best companion for professional travels. It will allow you to modify your ticket without fees. Keep in mind that any price difference with the new ticket will be at your expense.

Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Keep in mind that we have to apply the conditions set by our travel partner, Eurostar and that you will be informed of the price difference before the change is confirmed.

Your plans are changing and you need to cancel your ticket? The possibility to do so will depend on the fare you selected during the booking process.

  • Semi-Flex (Standard and Standard Premier): Standard and Standard Premier tickets are amendable but non-refundable. Once the ticket is booked, it is possible to modify but not to cancel the ticket; no refund is allowed by the provider for these tickets.

  • Full-Flex (Business Premier): A Business Premier ticket gives you the possibility to cancel your ticket free of charge before departure, and up to two months after departure. For all tickets to and from the Netherlands, refunds are only possible before departure of the train.

If your ticket can be cancelled, feel free to call us and we will procced with the cancellation.

Every Eurostar ticket is personal and specifies the name of the passenger. A ticket is therefore only valid for the passenger whose name is written on the ticket. Modifying a name on a Eurostar ticket is not possible.

Keep in mind that Eurostar tickets are non-transferrable; if the passenger cannot use the ticket anymore, a new ticket will have to be purchased.

As Eurostar journeys are international, you will need to bring a valid ID or passport with you. Please take a moment to read the information on travel documents on Eurostat Website. For information regarding a visa or passport, we strongly recommend that you check with the embassy or consulate of your home country which documents are needed to travel.

If your ID or passport is in your maiden name but your ticket in your married name, bring a copy of your marriage certificate with you.

You can choose between three different classes on Eurostar trains: Standard, Standard Premier and Business Premier.

The Standard class will offer you a comfortable journey on board. You purchase snacks, drinks and meals on board at Café Métropole. When boarding the train in Standard class, you must arrive at the station between 45 minutes and an hour before departure.

The Standard Premier class will offer you a more comfortable seat in a relaxing atmosphere. You will also enjoy a light meal and drinks served at your seat, as well as magazines put at your disposal. When boarding the train in Standard Premier class, you must arrive at the station between 45 minutes and an hour before departure.

The Business Premier class will allow you to enjoy a reclinable seat in a calm and spacious coach to travel. A dedicated gate is offered for Business Premier tickets, which closes 10 minutes before departure of the train. A three-course onboard meal designed with Raymond Blanc will be served at your seat. You will also have access to the Business Premier lounges and should you need a taxi upon arrival, a Eurostar agent onboard will book it for you.

Should you wish to read more information about this, you can visit Eurostar’s website

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

If your train is delayed, please complete the form on SNCB’s website. SNCB will be directly in contact with you once your request has been processed.

If your train is cancelled, in most cases you will receive an email from SNCB/Eurostar/ In such cases,  please contact their customer service and forward us the email sent by the train company if needed.

Please take a moment to read the following information before booking. We understand it can be difficult to navigate different age categories depending on the travel provider’s policies.

For Eurostar travelers, three age categories are available.

  • Infant - under 4 years old: Infants travel for free and without a ticket, providing each infant is seated on an adult’s lap during the journey.

If you are traveling alone with more than one infant, one of the infants can travel for free and a child-fare ticket will need to be purchased for the other infant(s) traveling with you. When booking a child ticket for an infant, they will have a seat reserved on the train.  

  • Child - 4 to 11 years old: Children on Eurostar trains need to have a ticket in their name and a seat reserved. Please note that each child traveling will need to have their own passport to travel.
Adult (on Omio) - from 12 on: There is a youth fare available only on Eurostar for passengers between age 12 and 25 years-old.

With Eurostar, you will always be assigned a seat. You can select a preference for your seat during the booking process, but these choices cannot be guaranteed. Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

Should you wish to change your seat, you can do so on Eurostar’s website directly, under the section ‘Manage my booking’.

To log into your ticket, you will need to enter the 6-letter PNR on your ticket as well as the last name one of the passengers’ last name.

Once logged in, you can check which seats are available and select your preferred seat, depending on availability. Please note that you will need to print your ticket with the new seat assignment, as it will not be updated on your Omio ticket as well as on the ‘My Bookings’ section.

Eurostar tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email in Omio. You can download your ticket on the Omio app.

Please keep in mind that if you changed your seat on Eurostar’s website, your ticket will not be updated in your ‘My Bookings’ section on Omio.You will then need to print your ticket.

If you're a passenger with disabilities, Eurostar will assist you during your journey, at the station and onboard the train.

If you’re accompanying a passenger with disabilities, Eurostar offers special ticket options for companions and carers.

In order to book your ticket(s), we kindly suggest that you book with Eurostar directly. Please take a moment to read the detailed information for Eurostar Special Travel needs page

In such cases, we kindly suggest that you book directly with Eurostar.

When travelling on a Eurostar train, there is no weight limit for your luggage, but keep in mind that your ticket will offer you a certain luggage allowance. Please take a few minutes to check how much luggage you can bring with you, by matching the age category and fare of your ticket to the information below.  

Coming back from holidays with good wine or perfume? It’s not a problem on Eurostar, as there is no restrictions as for liquids to take onboard the train.

    • Standard and Standard Premier (Adult tickets): With this ticket, you are allowed 2 pieces of luggage (backpack, bag, suitcase or ski equipment) as well as 1 small hand luggage.
    • Standard and Standard Premier (Children tickets): A child is allowed 1 piece of luggage (backpack, bag, suitcase or ski equipment) along with 1 small hand luggage.
  • Business Premier: When traveling in Business Premier, you can bring 3 pieces of luggage (backpack, bag, suitcase or ski equipment) and 1 small hand luggage.

Dimensions:

Every piece of luggage (excluding hand luggage) cannot be more than 85 cm long.

If you’re travelling with a stroller, you can carry it on board free of charge, as long as it is folded and fits on the overhead racks.

With the exception of guide and assistance dogs, it is not possible to travel with a pet onboard a Eurostar train.

If you’re traveling with a guide or assistance dog, they travel for free and will need a special ticket is issued by Eurostar. Please note that there are a certain number of requirements in order for it to travel with you. To know more about the requirements and book a ticket for you and your dog, please read the information on Eurostar’s website.

If you have a foldable bike, you can bring it with you onboard free of charge, as long as it doesn’t measure more than 85 cm long when folded. It will then be considered as one of the luggage pieces you are allowed on the train.If it measures more than this, you will need to pay an extra fee and send it using EuroDespatch.   

If you have an assembled bike, you can book a transportation service with Eurostar, called EuroDespatch. This will be an additional service you will need to purchase separately from your ticket, either by calling Eurostar or sending an email to EuroDespatch@eurostar.com.

You will find all the relevant information and extra cost on Eurostar’s page.

You can only take your bike on certain Eurostar routes, between London, Brussels and Paris and on specific trains between London and Amsterdam.

As bike transportation will require more time, it is strongly recommended to arrive at the registered luggage office in the station 90 minutes before departure of your train.

Frequent traveler on Eurostar trains? You can become a member of Club Eurostar and enjoy the many advantages it offers for you.

With this program, every Eurostar ticket purchased allow you to earn points, to use towards perks on advantages for your journey with Eurostar.

There are different levels of membership, from  ‘Classique’ to ‘Avantage’ and ‘Carte Blanche’. To read more information and know how to use your points earned with Club Eurostar, visit this page.
thalys_logo.png
 
Thalys is the high-speed train which allows you to travel from Brussels to Paris, Cologne and Amsterdam.
 

Your plans have changed and you need to amend your ticket?

Changes with a Thalys ticket depends of the type of fare. As a general rule, the cheaper the fare, the least flexibility it will allow.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Please take a moment to read the information relevant for you, by matching the name of the fare indicated on your ticket with the policies below:

  • Non-flex (Standard Mini): If you wish to travel at minimum cost, this is the best fit for you. The Standard Mini offers the cheapest tickets for a Thalys train.
  • Semi-Flex (Standard and Comfort): This fare will allow you to have more flexibility when traveling.Your ticket can be modified, with a 15€ change fee and the eventual price difference with the new ticket, if more expensive.
  • Full-Flex (Premium): The Premium fare will allow you the most flexibility and will be the best companion for all your professional travels. You can modify your ticket without fees before departure. Please keep in mind that if the new ticket is more expensive, you will need to cover the price difference.

Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Keep in mind that we have to apply the conditions set by our travel partner, Thalys and that you will be informed of any price difference before the change is confirmed.

Your plans have changed and you need to cancel your ticket? The possibility to do so will depend on the fare selected during the booking process. Keep in mind that, as a general rule, the cheapest fare will offer the least flexibility.

  • Non-Flex (Standard Mini): Want to travel at a low cost? Then the Standard Mini is the fare for you. It will offer you the cheapest fare for a Thalys ticket. Keep in mind that once the ticket is booked, there is no possibility to cancel it.
  • Semi-flex (Standard and Comfort): With this fare, you can cancel your ticket with a 50%  refund.
  • Full-flex (Premium): This fare will be the best option for your professional travels. You can cancel a Premium ticket without fees before departure, and subject to a 50% cancellation fee up until 2 months after departure
If the fare selected during the booking process allows for a cancellation, click here and fill out the form to obtain a refund.

All Thalys tickets include the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a Thalys ticket is not possible.

For all passengers, it is imperative when travelling to bring with you a valid ID. As Thalys journeys are cross-border, the controller will ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

If you have a discount card valid for Thalys-operated journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

You can chose three different classes on Thalys trains: Standard, Comfort and Premium.  

The Standard class will offer you a comfortable seat and access to Wi-Fi on board, as well as individual power sockets. You will also be able to purchase food and drinks at Thalys Welcome Bar on board the train.  

The Comfort class is the best fit for you if you want to enjoy a calm and more comfortable environment to travel. You will have a larger seat, enjoy faster Wi-Fi during your journey. You will also have access to the Thalys Welcome Bar on board the train.

The Premium class will be your best companion for professional travels. It will allow you to travel in a calm environment and enjoy the comfort of a larger seat, have access to faster Wi-Fi onboard and an individual power socket. You can also order a meal, which will be served at your seat.

At the coach entrance, a selection of international newspapers and magazines will be offered for your trip.

You can contact an agent to book a taxi service once you arrive in Paris or Brussels, and will have access to the Thalys lounges in Paris, Brussels, Cologne and Düsseldorf. To find more information on the lounges and opening hours you can click here.

Thalys is part of SNCB. For delayed or cancelled Thalys trains, you can submit a compensation form online with SNCB.

Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

Tips:

If your train was delayed and you used the ticket, select on the form ‘I travelled and my train was delayed’.

If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

In case of strike

In case of a strike or any other travel disruption leading to a train cancellation, Thalys will in most cases send you an email to inform you of the cancellation. Please contact our Customer Service and we will able to help you.
  • Infant - under 4 years old: infants can travel for free and don’t necessarily need a ticket, provided they don’t occupy a seat. Each infant will then have to travel on an adult’s lap during the journey.
  • Child - 4-11 years old: you can book a ticket with the child fare until the day before their twelfth birthday.  
  • Adult fare (on Omio) from 12 on.

    There is a youth fare available only on Thalys for passengers between age 12 and 25 years-old.

With Thalys, you will always be assigned a seat. You can select a preference for your seat during the booking process, but these choices cannot be guaranteed. Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

Preferences can be selected when booking and are taken into account as much as possible, but these choices cannot be guaranteed. Changing seat reservations is not possible.

Thalys tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email in Omio. You can download your ticket on the Omio app.

Whether you're a passenger with disabilities or a passenger accompanying, Thalys will assist you during your journey.

Passengers in wheelchairs will automatically assigned a Premium service at the Standard fare. You will have more room with access to adapted toilets, and any purchased meal will be served at your seat.

If assistance is needed to board the train, you will need to contact Thalys and inform them at least 48 hours before departure, via phone at +32 (0)2 528 28 28 or with the help of the online form.

To board with a wheelchair, it must not exceed certain dimensions:  75 cm (length) and 125 cm (height), a turning circle of 150 cm. Maximum weight of 300 kg with occupant and luggage is a limit (with occupant and luggage). Please keep in mind that electric wheelchairs are accepted onboard but not wheelchairs with a combustion engine.

If you are accompanying a passenger with a disability, you can also benefit from a special fare with Thalys. This service is not available online, you will need to call Thalys or go directly at the station.

When travelling on a Thalys train, you are allowed 2 pieces of luggage (not exceeding 75x53x30 cm) and a hand luggage. There is no weight limit, but keep in mind you need to be able to carry all your luggage yourself.

If you have a special piece of luggage, such a music instrument in its case or a folded stroller, you can also carry it free of charge. It’s then considered as one of the 2 pieces of luggage you’re allowed onboard.

You can bring your cat or dog with you when traveling on Thalys trains. If your pet weighs less than 6 kg and can be carried in a travel carrier not exceeding 45x30x25 cm, you can travel with it free of charge. If you pet weighs more than 6 kg, you will need to purchase a ticket and have a muzzle and leash on during the entire length of the journey.

You can purchase a pet ticket at stations selling international tickets or via the SNCB contact Center.

All guide dogs and assistance dogs travel for free on Thalys trains.

You can travel in a Thalys train with your bike, taking into consideration a few elements. Keep in mind that there is limited space for them on board the train and that you will need to be at the platform 30 minutes prior to departure.

If your bike is assembled, both wheels will need to be removed and the bike must be stored in a non rigid bag not exceeding 135x85x30 cm.

If you have a disassembled bike, it will be considered as a standard luggage item as long as its dimensions don’t exceed 75x53x30 cm.

Discount cards are not available on our website, if you have a discount card we kindly suggest you to book your ticket on Thalys's website directly.
NS_Logo.png
 
Discover Netherlands locally at your own pace, with tickets that allow flexibility and freedom to travel domestically and internationally. NS Intercity tickets will give you the possibility to take any Intercity train travelling to your destination on the day of validity of your ticket.
 

With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys.

Do you need to change to travel at a different time of the day? Don't worry, tickets are valid for all NS InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train.

If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on NS's website by recreating your itinerary.  

It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, with a refund if the fare allows it, and re-booked with the required date and itinerary. Take a moment to read the section “Can I cancel my ticket?” below.

Do you need to travel on a different day? Are you looking to cancel your ticket so that you can re-book with an amended itinerary? Take a moment to read about the cancellation policy for NS tickets.

  • Non-Flex: The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible. You have flexibility on the time of travel but keep in mind that your ticket is only valid on the chosen date.
  • Semi-Flex (Early Bird): With an Early Bird ticket, cancel your ticket up to the day before departure with a 5€ cancellation fee. As tickets are valid for an entire day, it is not possible to cancel on the day of travel
  • Full Flex: A full flex ticket will allow you to cancel your ticket free of charge before departure.

Please note that above are the conditions set by our partner NS. We must follow them and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Are you wondering if you can transfer your ticket to someone else?

Every NS ticket specifies the name of the passenger and it is not possible to transfer your ticket to a someone else. The passenger's name on the ticket cannot be changed and this person must be travelling in order for the ticket to be valid.

Don't forget to bring a valid ID when travelling, you will be required to show identification along with the ticket.

Are you wondering about classes available on the train and what the differences between them are? On NS trains, you can find first and second class seating:

  • Second class: Standard seating, depending upon availability.
  • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat when available.You will also enjoy extra services,which will make your trip even more pleasant. Some of these advantages include wifi, free choice of newspapers, drinks and snacks.

Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. In most cases, NS will send you an email before departure of the train to send you notice. Please contact our customer service first, if possible, and we will obtain the refund on your behalf.

Tip: For the latest news on disruptions and delays for NS trains, you can follow this link to check if your train might be affected.

When booking train tickets for children, we understand it can sometimes be complex to navigate the different age categories depending on the train company.

For NS International journeys, these are the different categories in fares:

  • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap.
  • Child = between 4 and 11 years old: you will need to select the child fare. For some services, you can travel with children at no extra cost
  • Adult (on Omio) = from 12 years old on

Wondering if your ticket will have a seat reserved for you? Because these tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?" above.

For NS international journeys, like most international journey, printed tickets are necessary to travel. Don’t forget to print the ticket before going to the station and bring it with a valid ID with you.

For passengers with disabilities, tickets should be booked directly with NS International. If you need help boarding, transferring, or exiting the train, you can take advantage of the free NS Travel Assistance service.

NS offers Travel Assistance at more than 115 stations throughout the Netherlands. To ensure someone is able to assist you board the departing train, book the travel assistance service at least 1 hour before departure, online or by phone (+31 30 2357822).

For more info please follow this link.

There are limitations or specifications regarding measures or weight for luggage, however with NS there are some rules regarding size and quantity for special items such us bikes, wheelchairs, strollers and sports equipment.

In case of doubt, you can contact us.

In the Netherlands, your pet can accompany you on the train, but a few conditions do apply. You can bring pets on the Intercity trains for free if they are in a carried cage, bag or basket.

For guide dogs on a leash, we recommend you to purchase a Day Ticket Dog at the station.

With a specific pass called Fietskaart Dal, you can bring your bicycle along with you on weekdays between 09:00 and 16:00, and from 18:30 to 06:30 the next morning. The extra cost for this ticket is 6.90€ as of January 2019.

We hope to add this feature soon on Omio, but for the moment, please check this special bike ticket at the station ticket offices or online.For more information on this topic and to book your Fietskaart Dal, please follow this link.

There are no discount cards available for NS tickets for the moment on Omio. If you already have a Voordeelurenabo (with or without RailPlus) season ticket with NS, you can obtain a up to a 40% discount on some services. In this case, we suggest to book with NS directly.
SNCB_Logo.png
 
NMBS/SNCB is Belgium's national rail company. It was founded in 1926 and has been steadily expanding ever since. NMBS/SNCB is responsible for transporting over 200 million passengers every year on both national routes and on the Belgian legs of international journeys across mainland Europe. Through SNCB, we also offer Thalys and Eurostar tickets.
 
With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys. 
 
Do you need to change the time on your ticket? Tickets are valid for all InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train. 
 
If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on SNCB's website by recreating your itinerary.  
 
 
It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, if the fare allows it, and re-booked with the required date and itinerary. To know if your ticket can be cancelled, please take a moment to read the section "Can I cancel my ticket?" below.
If you have made a booking already, take a quick look at your SNCB (B) ticket and match the fare type with the conditions below:
  • Non-Flex (Domestic Belgium): The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible.
  • Semi-Flex (IC international): If you wish to cancel your ticket, it is possible to do so until the day before departure. There will be a cancellation fee of 5€ per ticket. As tickets are valid for an entire day, it is not possible to cancel on the day of travel. 
  • Full Flex (IC international): If this is the fare of your ticket, you can have a full refund until the day before departure if you cancel your ticket. Keep in mind that, as tickets are valid for an entire day, it is not possible to cancel on the day of travel. 

Please note that we must follow the conditions set by SNCB for their tickets, and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Wanting to know if your ticket can be used by someone else? Every IC ticket specifies the name of the passenger. On an InterCity ticket, the passenger's name cannot be changed and this person must be travelling in order for the ticket to be valid. 

Don't forget to bring a valid ID when travelling, you might be required to show identification for the ticket.

Are you looking for a particular class of service? Like most trains, InterCity offer first and second class seating:
  • Second class: Standard seating, depending upon availability. 
  • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat if there is availability. 

Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

Tip: When the train is on the platform, you can spot first class coaches by the yellow band and the '1' on the train. 

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. 

You can submit a compensation form online with SNCB here

Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

Tips:

If your train was delayed and you used the ticket, select on the form ‘I travelled and my train was delayed’.

If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

When booking train tickets for children, we know it can sometimes be complex to navigate the different age categories depending on the train company. 

For domestic journeys in Belgium as well as international journey, these are the age categories regarding IC tickets:

  • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap. 
  • Child = between 4 and 11 years old: children can travel for free.
  • Adult (on Omio) = from 12 years old on.
Wondering if your ticket will have a seat reserved for you? Because InterCity (IC) tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?"above.

There is no need to print your tickets if you're travelling on an InterCity (IC) train. You can simply download your mobile ticket on your Omio app, or show your e-ticket attached to your Omio confirmation e-mail. 

If you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket.

For passengers with disabilities, tickets should be booked directly with SNCB. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train, with no extra fee. 

To book your ticket, you can call SNCB at the number +32 2 432 38 01 (available from 8 a.m. to 8 p.m. on week days and from 9 a.m. to 4:30 p.m. on week-ends and bank holidays) or at one of the SNCB international ticket offices here. 

Worried you might have packed too much for your trip? It's not a problem with InterCity (IC) tickets. Your are allowed a maximum of 3 items for each passenger, as long as they weigh less than 30 kg, and smaller items need to be stowed in the overhead space or under the seat. 

Please ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train. 

Items such as foldable bikes, Strollers, music instruments and sport equipment will be considered as one of the luggage items you can bring on board. You can travel with them at no extra cost. 

You can bring your pet with your on a InterCity (IC) train. Please take a look at their pet policies below to ensure you have all the correct information before travelling:

Small pets, cats and dogs, which can be carried in a closed basket or carrier with dimensions 55 x 30 x 30 cm free of charge. 

Larger dogs, on a leash, muzzled or sitting on their owner's lap, must travel with a pet ticket. These tickets can be purchased at the counter in the train station.  

Guide dogs and assistance dogs travel for free on all IC trains.

It is possible to travel with a bicycle on most Intercity (IC) trains on the Belgian domestic network. 

You can travel with a foldable bike on any IC train, as it is considered as a piece of regular luggage. 

If your bike is not foldable, don't worry, you can still bring it on board with you. You will need to book a separate for your bike at the counter in the station.

Going for a day excursion in Belgium on your bike? You can choose to book a day pass for your bike and enjoy a day of travel in the train with your bike.

If you're going on a one-way trip and bringing your bike with you, you can also purchase a single-journey bike ticket. 

Tip: 

When travelling with a bike, aim for trains outside of busy hours to enjoy a more relaxing journey on the train.

Special offers for reduced fares and discount cards are not available on Omio at the moment. Take a look at the different options with SNCB by following this link. 

                                          obb.png                                             

ÖBB is an Austrian train company and was ranked as one of the most reliable railway operators in Europe in 2017 with a punctuality rate of 96%.

Impressive Fact: 1.3 million passengers reach their destinations every day with ÖBB.

 
Do you need to make a change to your ticket? With ÖBB the only way to change a ticket is to cancel the existing booking (if possible) and re-book a new ticket online.
 
However, you may not need to change or cancel your ticket depending on the fare type you have as some are more flexible than others. See the full fare policies below:

ÖBB Standard-Ticket

  • With the ÖBB Standard-Ticket, you have utmost flexibility. You are not limited to a certain train and can choose your connection freely.
  • Standard single tickets are valid for 2 days - irrespective of the route and the sales channel chosen.

Sparschiene

  • Linked to the selected train, validity is on the chosen travel day and the train selected.

Are you wanting to cancel your booking and receive a refund? Or are you simply wanting to know if your ticket can be cancelled once booked? That does depend on the fare type that is selected in the booking process.

ÖBB Standard-Ticket

  • Can be cancelled and refunded free of charge prior to the first day of validity on the outbound journey. Note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.

Sparschiene

  • Unfortunately these tickets cannot be cancelled or refunded.
If your ticket can be cancelled then you will be able to cancel it immediately through our cancellation page.
Please note that we must follow the conditions set by ÖBB for their tickets, and unfortunately cannot override them.
If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.
Copy text example
ÖBB offer 3 different classes to choose from when booking a ticket:
  • First Class (available on: Railjet, Eurocity, Intercity, ICE)
  • Economy class (available on: Railjet, Eurocity, Intercity)
  • Business Class (available on all trains)

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding ÖBB tickets:

  • Child = Up until the day before the 6th birthday - (travel for free)
  • Adolescents = from the 6th birthday until the day before the 15th birthday - (pay half price)
  • Adult = 15+ years old - (full price)

It is possible to reserve a seat on your ÖBB ticket but is not included in the ticket price. This can be done both during the booking, and can be added on after the booking.

Please note that the ÖBB night train automatically includes a seat reservation.

For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

  1. On the ÖBB website
  2. By calling the ÖBB customer service on +43 (0)5 1717
  3. At one of the ÖBB ticket counters

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for ÖBB tickets:

  • National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
  • International trips: Your ticket must be printed on A4 paper prior to your trip.
ÖBB kindly ask that when requiring assistance on your trip, that you contact them directly. They have the following information available:
  • Passengers can fill out a form in advance here.
  • The form must be submitted at least 12 hours prior before departure for national travels, and at least 45 hours before international ones Please note that when the time of departure is before 9 in the morning, the submission must be done before 6pm the day before.
  • Passengers must be at the point of meeting 20 minutes before departure
  • More information can be found here.

BB Customer Service information for Passengers with disabilities:

  • Tel.: +430517175
  • E-Mail: msz@pv.oebb.at 

Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry as there are no restrictions.

They do ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train.

Many passengers wish to travel with their beloved pets, and thankfully this is possible on most ÖBB trains.

Please note the following policies for the transport of animals on ÖBB trains:

  • Small and harmless animals can be taken free of charge in suitable transport containers.
  • If you take an animal which cannot be transported as hand luggage in a transport container, you will have to pay for a fare for your pet.

 Guide dogs: travel for free on all trains.

With ÖBB, bicycles can be taken on most local and long-distance trains. Please see their full bicycle policies below:
  • Within Austria a bicycle ticket costs 10% of a full price ticket 2nd class for the route (minimum fee of 2 EUR applies)
  • Weekly or monthly tickets for bicycles are available
  • On regional trains (regional train, regional express and S-Bahn) bicycles can be taken only if space is available, there is no reservation possible.
Take a look at all the discount cards that can be applied when booking an ÖBB train through Omio (formerly GoEuro): 
sbb_logo.png
 
SBB, the Swiss Federal Railway, has been around since 1902 and is the backbone of the Swiss public transport system.
Impressive fact: Around 1.2 million customers gain access to public transport easily and travel conveniently from A to B every day with SBB!
 

Are you needing to amend your SBB ticket? The only way to do so would be to cancel the existing booking, if possible, and then re-book the ticket with the new required itinerary.

In order to see if you are able to cancel your ticket, please refer to your ticket type under "Can I cancel my ticket?" below.

Had a change in plans? Or simply just needing to cancel your tickets? The possibility to do so will depend on the fare type that you selected during the booking process. As a general rule, the cheapest fare will usually offer the least flexibility.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Take a quick look at the fare that is indicated on your ticket and match it with the policies below to see the conditions that apply to you.

How to find out the fare:

The fare type will be shown at the top of your ticket. If you have purchased the ticket in a different language or cannot find the name of the fare, not to worry. On the ticket there will be a bit of text that says "No. Article:" and then a number. The number tells you which type of fare it is, as follows:

4004 - Supersaver
125 - Standard
2361 - Daycard
80040 - Saverday

Now the important part, are you able to cancel your ticket and receive a refund?
  • Supersaver fare: This ticket cannot be refunded unfortunately. The ticket is valid only on the chosen day. Passenger ID must be provided upon request.

  • Standard fare / Individual ticket: This ticket can be refunded for free up to the day before departure. This ticket is valid for any train travelling this route on the indicated date. Passenger ID must be provided upon request.

  • Daycard: It is only possible to book this ticket with a half fare discount card. Refund rules depend on a number of factors. Please contact us to request this cancellation. 

  • Saverday: Unfortunately cannot be refunded. This ticket is only available when booking in advance and cannot be purchased on the day of travel. Valid at any time on the selected date up until 5:00am the following day on routes in the GA travelcard area. 
Please keep in mind that we have to apply the conditions set by our travel partner, SBB.
 
Found out that your ticket can be cancelled? Great! Just head on over to our cancellation page where you will be able to cancel your ticket straight away. 
If you have any doubts about the cancellation possibilities or are encountering an issue with the cancellation process, we are more than happy to assist you. You can contact us easily via phone or live chat, or alternatively you can also send a message using our web form.
SBB tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you. Please keep in mind that you may be asked to provide ID and must be able to do so upon request. 
Like most trains, there is the option to choose either first or second class tickets with SBB. As expected, first class offers more space and comfort compared to second class.

While all our providers aim to keep your journey as smooth as possible, it can be that you are caught in an unfortunate situation where your train has been delayed or cancelled. If this is the case, you are of course entitled to claim compensation for this.

With SBB compensation claims, we will contact them directly on your behalf so that you can avoid the hassle. Make sure to either give us a call or send us a message and we will be glad to help out.

Please ensure you are booking the correct tickets according to the age of each passenger:

  • Infant = under 6 years old: Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. If aged 12 or over, they may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. 

  • Child = 6-16 years old: When selecting a child ticket, this will be sold at half the price when booked with accompanying adult ticket.

  • Adult = 16+ years old.

lthough seat reservations are not included in the ticket price, you don't need to worry as having a reserved seat is not mandatory.

As the tickets are valid all day they cannot include a reservation for one specific train. However, if you know the specific train that you want to travel on, you can reserve a seat for yourself directly on the SBB website here.

It's very straight forward and should cost 5.00 CHF per passenger. But please be aware that it is not possible to do so for International, Intercity (IC) and Regional trains.

The printing policies are quite straight forward with SBB:

  • Domestic journeys: The PDF ticket can be displayed on a mobile device.
  • International journeys: The ticket must be printed.

If in doubt, the printing instructions will also be stated in the booking confirmation that was emailed to you when the booking was completed.

In order to make your trip as easy as possible, all passengers with reduced mobility can obtain assistance with getting on and off trains with SBB.

You can request this assistance by phoning the SBB Call Centre Handicap.

0800 007 102 Freephone within Switzerland (between 6 am and 10 pm).

This service is available for fast trains and some regional services and is free of charge. We advise that you notify SBB of your journey at least one hour in advance.

No restrictions! You can take as much as you can possibly carry with SBB.

They kindly ask that you ensure your luggage does not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments. The amount of space and availability of storage compartments depends on the type of train; longer distance trains tend to have more space, regional/intercity trains have less. 

Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

There is one discount card available that can be used on SBB trains with us:
 
- HalbtaxAbo / SwissPass (Half fare travelcard):
  • Scope: Most routes within Switzerland and some to Germany and Austria.
  • Discount: 50%.
  • Cost: When purchasing for the first time or renewing after a break; 185.00 CHF.
  • Cancellation: Based on the ticket fare, please refer to the cancellations section. 

You can purchase this card directly with SBB and can apply it on your Omio (formerly GoEuro) bookings with SBB trains. 

SJ.png
 
SJ is Sweden's most popular train! Their High-speed train is renowned for its unique ability to tilt when travelling through bends, which makes it Sweden's fastest. It rolls from Sundsvall in the north to Copenhagen, Denmark in the south; at the best price possible.
 
It is not possible to make any changes to an SJ ticket. If you are needing to amend any part of your ticket, the booking must be cancelled (if possible) and re-booked with the new criteria.
Please check your ticket type under "Can I cancel my ticket?" below to see if your ticket allows for this.

Are you looking to cancel your ticket so that you can re-book with an amended date/time/itinerary? Or maybe you are just wanting to know which tickets can be cancelled once booked? That does depend on the fare type that is selected in the booking process. To make things quite simple, with SJ there are just 2 fare types:

  • Non-Amendable Fare: Unfortunately these tickets cannot be amended, refunded or transferred. If you are unable to travel due to sickness, refunds are available on presentation of a medical certificate.
  • Refundable Fare: These tickets can be cancelled and refunded before the time of departure.

Please note that we must follow the conditions set by SJ for their tickets, and unfortunately cannot override them.

If you would like to cancel your Refundable Fare tickets or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Your name will be printed on the ticket once your booking is complete. From this point on, only the passenger whose name is on the ticket can use this ticket.

If you have mis-typed the passenger's name or are wanting someone else to use the ticket, you will need to cancel your ticket (if possible) and re-book.

Are you looking for more information regarding the classes available and what the differences between them are? Like most trains, SJ offers first and second class seating:
  • Second class: Comfortable seating on all trains.
  • First class: Maximum comfort and excellent service with Free WiFi on all trains. Free breakfast on High Speed trains.

Was your train unfortunately delayed or cancelled? Are you wondering how to apply for compensation?

You can apply for compensation via this form if you have a Swedish identity card.

If you do not have a 12-digit Swedish personal identity number, or do not wish to provide your Swedish personal identity number, please write to SJ Customer services at: kundservice@sj.se.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

With SJ, the age groups for their tickets are as follows:

  • Child: up to 12 years of age
  • Youth: 13-25 years old - only available on SJ website, will need to be selected as an adult on Omio (formerly GoEuro)
  • Adult: 26+
Wondering if your ticket will have a seat reserved for you once booked? With SJ you don't need to worry as seats are automatically reserved for you when you book a ticket.

Passengers booking in a group will be assigned seats as close together as possible at the time of booking.

Have you made a booking and are now concerned with how you are going to print your ticket before your trip? Not to worry.

With SJ tickets, then can be shown to an inspector directly on your phone and do not need to be printed. Panic over!

If you are looking for assistance in getting on and off the train, it is possible to request this and of course at no extra cost.

SJ can assist you to and from the station and when changing trains. This is available at many stations throughout Sweden.

They kindly ask that you request this assistance at least 24 hours in advance, by calling them on: +46 771 75 75 75

There are also designated Disabled seats on all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1st Class and 2nd Class, and can be booked directly on the SJ website.

Luggage allowances can be quite frustrating when you are restricted to just a small amount. Thankfully on SJ's trains, you can bring up to two suitcases (maximum 80x50x35cm) for each traveler as well as a computer bag/handbag.

Sj do not have any issued with your pet travelling with you on their trains. However, if you are travelling with a pet your booking will need to be completed with SJ directly on their site.

Note: When you purchase your ticket on their website, it's important to reserve a seat in the specific section called "Pets allowed"

Unfortunately it is not possible to take fully assembled bikes onto SJ trains. The reason for this is simply that their trains are not designed to accommodate bicycles on board.

However, if you have a folding bike or can dissemble and pack it as a luggage item, you may of course bring it on board.

Unfortunately there are no discount cards that can be used for SJ bookings at the moment.
 
It is worth noting however that if you are a student, are under 26 years old, or are retired you can obtain a discount when booking through SJ directly.

National_Express_Logo.svg.png

National Express is responsible for the largest scheduled national coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

Your plans are changing and you need to amend your ticket?
The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options under "Can I cancel my ticket?" and choose the one that suits your needs before finalizing your booking.

Already made a booking? Match the name of the fare indicated on your ticket with the policies under "Can I cancel my ticket?" to find out what conditions apply to you.
Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone.

You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Should you wish, you can also manage your booking directly via the National Express website. Simply enter you booking number in order to access your journey and begin making changes.

Keep in mind that we have to apply the conditions set by our travel partner, National Express and that you will be informed of any price difference before the change is confirmed.
Your plans are changing and you need to cancel your ticket?

The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options below and choose the one that suits your needs before finalizing your booking.

Already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

National Express currently offer three different fare options:

  • Fully Flexible - Amendable and refundable. For maximum flexibility, this ticket can be cancelled up to 72 hours prior to departure. Amendments can be made free of charge and at any time up until the scheduled departure time. As an added bonus, there are no restrictions on the number of amendments possible. Cancellations are subject to a £5 fee per passenger.
  • Standard - Amendable and non-refundable. A great choice should you need to alter the time and date of travel. A fee of £5 is charged per person to alter a reservation. Should your new journey be more expensive, you will also be liable to pay the excess fare.

  • Restricted - Not amendable, non-refundable and not eligible for use with discount cards. Available at the lowest prices, these tickets are a great choice for travelling on a budget.

If you are eligible for a refund, you can conveniently cancel your journey here.

Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form.

Only one name on your ticket?

Don't panic, National Express tickets only include the name of the lead passenger. This person will be required to provide identification on board if requested.
No other passenger will need to show identification in order to travel, provided they are with the lead passenger.
Was your journey delayed or cancelled?

You are entitled to request compensation directly from National Express. Their customer service representatives available 24/7 and can be contacted via email, live chat, telephone and social media channels. Simply quote your booking reference and make your request. 

Infant - under 3 years old: Infants travel for free provided a accompanying adult fare has been purchased.

Child - 3-15 years old: Half-fare pricing for Standard and Fully Flexible tickets.

Adult - 15+ years old: Children aged 16-17 and travelling alone will need to purchase an adult fare and present a valid letter of authority to travel from a parent or guardian.

With National Express, you are always guaranteed a seat.
Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.

Want some extra legroom? You can reserve a front row seat and stretch out by purchasing a seat reservation directly with National Express from as little as £2. 

Tip: If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself. Your seat reservation can be changed by accessing the Manage My Booking page.
No printer? No problem!

When travelling with National Express you can simply present your ticket on your mobile device. Please ensure that the full ticket is rendered, pictures and screenshots will not be accepted. If in doubt, try using the Omio (formerly GoEuro) mobile app.
If you require additional assistance, National Express recommend that wheelchair users contact them on addl@nationalexpress.com with your name and the date of travel in the subject heading.

Their customer service agents will then be able to advise you on the assistance they are capable of providing for you specific itinerary. For journeys departing in less than 36 hours, customers are advised to call National Express directly on 03717 818181 (UK) or 0044 3717 818181 (International). They are open from 8am – 10pm, 7 days a week.
You are entitled to travel with up to two medium-sized (70cm x 30cm x 45cm) suitcases weighing up to a maximum of 20kg each.

These cases will be stored in the hold of the bus. In addition, you can take a small piece of soft luggage (45cm x 35cm x 20cm) on-board with you provided that it fits under the seat in front of you.

Still not enough? Additional luggage can be purchased from the driver (subject to space limitations) or by contacting National Express directly.
Guide dogs travel for free on all services. All other animals are not currently permitted on National Express services.
For domestic (UK) journeys, folding bicycles may be taken provided they are stored in a specially padded or hard case. Folding bicycles may also be transported on European journeys between London, Amsterdam, Paris and Ireland. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage (see luggage restrictions above).
ouibus.png 
 
 

Do you wish to travel on a different date or time? Apart from Promo tickets, Ouibus tickets can be modified up to 30 minutes before departure of the bus.

If you have a flexible ticket and wish to change it visit the Ouibus website. Here are the steps to follow :

  1. Go to ‘My tickets’
  2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
  3. Choose the option ‘Rebook’.
  4. You will then be able to select the date and time you wish to travel at. If the new ticket is more expensive, you will need to pay for the price difference.
  5. Once the change is complete, download your new tickets.

If you have a Promo ticket, changes are not possible. Your ticket will only be valid for the date and time selected during the booking process.

Your plans have changed and you can’t travel anymore? If your ticket is not booked with Promo fare, Ouibus gives you the flexibility to cancel your ticket up to 30 minutes before departure.

To cancel your ticket, visit the Ouibus website. Here are the steps to follow :

  1. Go to ‘My tickets’
  2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
  3. Choose the option ‘Cancel’
  4. When confirming the cancellation, you will receive a voucher for the amount of your ticket. You can use this voucher code for up to 4 months to book any other ticket with Ouibus.

Note:

Vouchers are the only refund with Ouibus.

If you have a Promo ticket, cancelling your ticket is not possible; your seat will be booked for the date and time selected during the booking process.

Your Ouibus ticket will be nominative and only valid for the passenger whose name is on the ticket. It is not possible to modify the name of the passenger on the ticket or transfer it to someone else.

Don’t forget to bring a valid ID with you when traveling.

There is only one class available across the Ouibus bus fleet. Enjoy a comfortable seat, free Wifi when available, electric and usb sockets. Buses are also equipped with air conditioning and an on-board restroom.

If you’re caught in the unpleasant situation where your bus is late, Ouibus has an emergency number to contact in order to have more information. You can find the number on your ticket and contact them if there is an emergency during your trip.

You can also find the compensation form on their website.

We understand it can be difficult to navigate the different age categories when traveling abroad. Take a look at the different fares with Ouibus:

  • Infants - from 0 to 2 years-old: Infants travel with a 50% discount. Bring a photo ID (such as birth certificate) and a booster seat with you.
  • Children - between 2 and 12 years-old: Children also travel with a 25% discount. Bring a photo ID.
  • Adults (on Omio) - from 12 years-old on: Minor passengers between 12 and 16 years- old can travel on their own for domestic journeys in France, providing they have a signed authorization for a parent or legal guardian. Visit Ouibus’ page and download the document from there.   For international journeys, minors are not allowed to travel on their own.

Note:

Don’t forget to bring a photo ID for each passenger along with your ticket to travel.

There’s no need to worry about booking a seat. With your ticket, a seat is automatically assigned to you on the bus.

Want to sit at a particular seat? Go to My Tickets’ on Ouibus with your booking reference and email address and select the seat you prefer.
You have options! Either print your tickets at home before going to the station, or download the e-ticket on on your Smartphone or on the Omio app.
Ouibus will provide assistance during your trip, whether you’re a passenger with disabilities or accompanying. We suggest booking your ticket with Ouibus directly, and notify that you assistance will be required.
Call Ouibus at +33 (0)1 71 53 01 80 at least 36 hours before departure to plan your trip.
Bring your hand luggage with you and stow it under the seat in front of you or above your head. For hold luggage, your suitcase and other items (foldable bike, sport instrument, musical instrument, etc) weighs less than 20 kg.
Due to the limited space on the buses, animals and pets are unfortunately not allowed on any routes. Guide dogs accompanying a visually impaired or hard of hearing person are however allowed. If it’s the case, contact Ouibus in advance to let them know.

Apart from foldable bikes, it’s not possible to travel with your assembled bike with Ouibus.

Booking with a discount card for Ouibus on Omio is not possible at the moment. If you’re a regular customer on Ouibus journeys, a discount is offered directly on their website for youth passengers between 12 and 26 years-old. Visit their website for the Ouiboost card (available in French).

eurolines_fr.png


Created in 1985, the Brand name Eurolines groups 29 independent coach companies operating together Europe's largest regular coach network.

This network currently connects over 600 destinations, covering the whole continent of Europe. Impressive fact: Around 3,5 million passengers use the Eurolines brand to travel across Europe every year!

The date and time on Eurolines tickets can be modified by calling them directly: a telephone number is provided on the ticket for you to reach their commercial service. Please note that there is a change fee as well as any additional fee depending on the fare of the ticket.
Make sure to request a change in advance to ensure there is availability for you. Remember to request a change as soon as possible.
With Eurolines, you can only be requested up to 6 hours before departure. After this, it is no longer to change or cancel the ticket. Once tickets are modified, they are no longer refundable.
If you wish not to use your ticket anymore, it is possible to cancel your ticket directly on our cancellation page.
To do so, enter the booking reference (Basket Number or Order Number on your ticket) and the email address used to book the ticket.
Take a minute to read the cancellation policy with Eurolines: If the ticket is cancelled more than 72 hours before departure, there are fees of 25% of the price of the ticket. The remaining 75% are refunded to you.
If the ticket is cancelled between 72 and 6 hours before departure, the fees are 50% of the ticket. The remaining half is refunded back to you. Less than 6 hours before departure, Eurolines tickets are no longer refundable.
For tickets with return journeys, it is not possible to only cancel the outbound or the inbound. If the journey is still to come, you can still cancel the entire ticket according to the conditions above.
Eurolines France tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you and can’t be transferred to anyone else. Please keep in mind that you may be asked to provide ID and must be able to do so upon request.
In the unpleasant situation of a delay of your bus or incident during your trip, there is an emergency hotline to reach Eurolines on your ticket. We invite you to call it to get more information concerning your journey.
If there is a disruption, such as a bus cancelled, passengers are in most cases notified beforehand and in contact with Eurolines directly. You can contact us too and we can get in touch with Eurolines on your behalf.
We understand that when traveling, fare and age categories can sometimes be complex. With Eurolines, there are two types of fares, infants and adults:
  • Infants - from 0 to 3 years-old: infants have a 50% discount on most services for Eurolines buses.
  • Adult - from 4 years-old on: there is no child or youth fare with Eurolines.
Passengers older than 4 years- old have to select the adult fare. Note: For safety reasons, Eurolines doesn’t allow unaccompanied minors under the age of 16 years-old.
If you’re a minor between 16 and 18 years-old travelling on your own, we would recommend checking with Eurolines before booking your ticket, especially on cross-border journeys. If you’re travelling on an international journey, restrictions might apply for unaccompanied minors.
With Eurolines, you don’t worry about reserving a seat; each traveler has an assigned seat on the bus. It’s normal that you don’t have a specific seat mentioned on your ticket.
There are no seat reservations on the bus and unless instructed otherwise, you can usually take any free seat when you board the bus. You may be assigned a seat by at check-in or when boarding the bus.
All buses run by Eurolines Switzerland are equipped with comfortable and adjustable seats. You will have an overhead ventilating device and reading lamp. Buses are also equipped with air conditioning and an onboard restroom.
All Eurolines Switzerland tickets need to be printed. Don’t forget to print it before going to the station and bring it along with a valid ID to travel.
If you need assistance during your journey, we would recommend planning your trip in advance with Eurolines Switzerland directly.
Don’t worry about traveling with more than one piece of luggage. With Eurolines Switzerland, each traveler is entitled to 2 pieces of hold free luggage, which combined can weigh up to 40 kg. Note : For infants, there is no free luggage allowance.
With the exception of assistance and guide dogs, pets are not allowed on board buses. If you are a passenger with disabilities are traveling with an assistance dog, let Eurolines know and plan your trip your trip in advance with them.
Bikes are not allowed on board Eurolines Switzerland buses.
At the moment, there are no discount programs with Eurolines Switzerland when you book on Omio. If you’re a regular customer with them, we would recommend visiting their website and getting in touch with them; you might be eligible for a special deal.

regiojet2.png

RegioJet is an international bus company offering competitive prices for routes within the Czech Republic, Slovakia, and the rest of Europe.

Your plans are changing and you need to amend your ticket? With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
Your plans are changing and you need to cancel your ticket? All standard RegioJet tickets are refundable unless stated otherwise (special promotions). You are entitled to a free refund up until 30 minutes prior to departure. You can conveniently cancel your journey here. Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form. 
Only the named passenger is eligible to travel with the ticket as issued. Wrong passenger information? Whilst you aren't able to amend the information on the ticket directly, you can simply cancel via our website and re-book.
Was your journey delayed or cancelled? You are entitled to request compensation directly from RegioJet. Any delay or cancellations will be automatically compensated with a percentage-based credit/balance on the Regiojet website. You can simply log-in using the link below by entering your ticket number to view your available balance. Should you wish to redeem this credit in cash, you will need to do so at a RegioJet office in the Czech Republic.
With RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
No printer? No problem! When travelling with National Express you can simply present your ticket code in order to travel.
On domestic bus routes within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process for a fee.
Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
It is not possible to transport a bicycle when completing your booking with Omio.