If you have lost your bag, luggage, or another personal item during your journey, check with the lost and found office at the station or airport as soon as possible.
If you have already left the station or airport, contact the travel company directly through their website or lost and found service.
Please note that recovered items are usually held for up to 28 days, after which they may be disposed of or transferred elsewhere.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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