If you notice you are missing an item after your journey, you will need to go to the nearest station or airport's lost and found point to check if your item has been recovered.
If you are no longer travelling, you will need to contact the relevant travel company either via the ‘Lost and Found’ form available on their website or by telephone.
Please note that lost and found departments usually only hold items for a period of 28 days.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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