General conditions differ between travel companies. Each company’s website will have information on how to claim compensation in the case of a delay. You can also contact our Customer Service, and we’ll be happy to help you with your delay compensation.

If you notice you are missing an item after your journey, you will need to go to the nearest station or airport's lost and found point to check if your item has been recovered.

If you are no longer travelling, you will need to contact the relevant travel company either via the ‘Lost and Found’ form available on their website or by telephone.

Please note that lost and found departments usually only hold items for a period of 28 days.