Disruptions happen, but they don’t need to stop your plans. If you still want to travel, but your train is cancelled, why not take the bus instead (or vice versa)?
If there is an alternate mode of transport available for your route, it will show in the search results tabs on our website.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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