What is the service fee? What is the booking rate? Can I be charged with both?

Omio may charge a service fee for the intermediation service we provide and for running the platform (e.g. website available in multiple language options, different payment options, customer support in several languages, etc.). These fees help us improve our website to ensure the best quality experience for our customers.

In addition, Omio may charge a booking rate for the search, comparison, combination and booking service we offer via the platform. The booking rate relates to Omio’s costs to maintain and develop all the various travel services we offer (various travel modes, countries, travel operators, etc.) and to process the bookings with our travel partners.

When booking a trip on Omio, you may be charged both. Omio will inform you before purchase which service fees and/or booking rates apply so you can accept them before paying.