Omio accepts a variety of payment methods, including credit and debit cards, digital wallets, and bank transfers.

If you cannot see your preferred payment method at checkout, it may not be available for your booking. Available payment options may vary depending on your country of residence, the selected currency, the departure date, and the device used to make the booking.

Please note, a processing fee may apply to certain payment methods. Supported payment methods include:

Credit and Debit Cards

• Visa
• Mastercard
• Maestro
• Diners Club / Discover
• Carte Bancaire
• JCB
• UnionPay

Digital Wallets

• PayPal
• Apple Pay
• Google Pay
• Alipay
• Revolut Pay
• WeChat Pay

Direct Bank Transfers

• Sofort 
• iDEAL 
• Przelewy24
• Klarna
• Trustly
• Pix 

Card Instalments

• Only for Brazil credit cards.

Payment can be processed in all of the following currencies: 

You need to decide which currency you want to be charged in before you start your search. You can change the selected currency by using the currency switcher located at the top right-hand side of the homepage.

Refunds

Refunds for cancellations or ticket changes will be handled in the same currency and exchange rate as selected at the time of booking.

Additional fees

Banks and credit card companies usually charge additional fees for purchases in foreign currencies. In the case a refund is issued, the amount your bank refunds to your account may be subject to foreign currency fluctuations. Omio has no influence over these charges.

CVV

At Omio, we strive for maximum security when handling payments. For this reason, customers paying with credit cards should enter their credit card verification (CVV) number during the booking process. The credit card verification number is a three- or four-digit sequence of numbers printed on the front or back of your card.

• VISA, MasterCard, Maestro, Discover, UnionPay, Diners Club: The three-digit number is located in the signature area on the back of the card.

• American Express: The four-digit number is located above the stamp on the front of the card.

3D Secure

3D Secure (3DS) is an additional layer of security that allows cardholders to authenticate their identity with the issuer of their credit card at the time of payment. This requires cardholders to enter an additional password using their particular credit card’s authentication service:

• “MasterCard Identity Check” at Mastercard,
• “Visa Secure” at Visa,
• “Safekey” at American Express,
• “J/Secure” at JCB,
• “ProtectBuy” at Diners and Discover.

To make online payment transactions safer, the transaction needs to be confirmed by at least two of the following three elements:

Refund processing times vary depending on how you paid for your booking:

• Credit or debit card: Refunds usually appear in your bank account within 3–5 days, plus any additional processing time required by your bank.
• PayPal: Refunds usually appear in your PayPal account within 1–2 business days, plus any additional processing time required by your bank.
• Direct bank transfer (iDEAL or Sofort): Refunds can take up to 15 days to appear in your bank account.

Please note that additional processing times may apply depending on your bank or payment provider. For cancelled bookings, we can only issue your refund after we have been reimbursed by the travel company.

If you are waiting for a refund, please avoid opening a dispute with your bank or payment provider. Once a dispute is filed, we are not able to process your refund until it clears, which can take additional time for processing.

If your refund has not arrived after the expected timeframe, contact our Customer Service team.

Don’t worry if your payment is initially declined:

• You may have entered incorrect payment details. Double-check your card details and billing address and try again.

• Your card issuer may have not authorized your transaction due to a technical error or blocked it due to unusual activity. Please contact your card issuer or try another card or payment method.

• You may have exceeded your card limit. Try again using another card or payment method.

If your problem persists, it could be that your card issuer is preventing international payments for security reasons. Please inform your bank of your intention to make a purchase with us and try to book again.

We are here to help! Please contact us below if you continue to experience any issues.

Omio may charge a service fee for the intermediation service we provide and for running the platform (e.g. website available in multiple language options, different payment options, customer support in several languages, etc.). These fees help us improve our website to ensure the best quality experience for our customers.

In addition, Omio may charge a booking rate for the search, comparison, combination and booking service we offer via the platform. The booking rate relates to Omio’s costs to maintain and develop all the various travel services we offer (various travel modes, countries, travel operators, etc.) and to process the bookings with our travel partners.

When booking a trip on Omio, you may be charged both. Omio will inform you before purchase which service fees and/or booking rates apply so you can accept them before paying.

No, Omio service fees are non-refundable. These fees are charged for the services Omio provides when processing and confirming your booking, regardless of whether your ticket is later cancelled or refunded.

Yes, if you booked a refundable fare, the booking rate will be refunded.

The service fee will be charged depending on the trip booked, the platform used (e.g. desktop or App), dates of booking and travelling, among other criteria. In multiple scenarios, no service fee will be charged.

The booking rate will be charged depending on the trip booked, the platform used (e.g. desktop or App), dates of booking and travelling, among other criteria. In multiple scenarios, no booking rate will be charged.

An Omio service fee may apply to certain bookings. This fee helps support the services available through the Omio platform, including booking management, customer support, multiple payment methods, and assistance with ticket changes, cancellations, and refunds where permitted by the travel company.

Any applicable service fee will be clearly shown before you complete your booking.

Any applicable fees will be clearly displayed during the booking process. This includes the ticket price, service fees, the booking rate, and any charges applied by the travel company.

Before payment is processed, you will be able to review the complete booking total and all included fees.

We may charge additional fees for using certain payment methods as stated by the applicable laws, i.e. if you use a corporate card or a tripartite system (American Express or Diners). These fees are non-refundable. Please note that our systems automatically detect the payment method you actually use, and the corresponding additional fees are charged, if any.

We can only issue refunds to the original credit card or payment method and currency used at the time of booking.

In case of an expired credit card or closed account, we kindly ask you to contact our Customer Service team, who can provide the Acquirer Reference Number (ARN) with which your bank can locate the refund.

Please contact us using the options below.

If you used an Omio voucher when making your booking, the voucher value will not be refunded if you cancel your trip or request a refund. Please note that Omio vouchers and service fees are non-refundable, in accordance with the Terms & Conditions of Use for Omio Vouchers.

If you were charged but did not receive your booking confirmation email or tickets, first check that the payment was successfully processed.

If the payment was successful, please check your inbox and spam folder for the confirmation email, and make sure the email address entered during booking is correct. In many cases, missing tickets are caused by a typo or an incorrect email address.

Customers with an Omio account can resend their confirmation email from the "Your Bookings" page.

If you still cannot locate your booking, contact our Customer Service team with proof of payment. We can then help find your reservation and resend your tickets.

Please note that bookings completed directly on a travel company’s website must be managed with that provider, as Omio cannot access those reservation details.

Ticket prices and availability are updated in real time by the travel companies. As a result, the price shown when you start your booking may change before you complete your purchase.

If the price changes, you will be notified before your booking is confirmed and before any payment is taken. Please note that ticket prices are set by the travel companies, so Omio cannot change or override the prices displayed.

Yes, you will receive an invoice for your booking in your confirmation email. Before completing your booking, you can add your billing details, including a VAT number, on the final payment page.

Please make sure your billing information is correct before confirming your purchase, as it cannot be changed after booking. If your booking includes an Omio service fee, it will be included on the same invoice.

What is iDEAL?

With iDEAL you can make online payments reliably, securely and easily through a direct online transfer. Payments are done using your bank’s mobile banking app or online banking environment.

Is iDEAL safe?

iDeal is a secure payment method since the payment is done within your bank’s app or environment, using strong security techniques and standards.

How to use iDEAL on Omio.com?

When finalizing your booking, you can choose the payment option “iDEAL – Direct Bank Payment”.

After choosing your bank, you can pay via your bank’s app or website.

After logging in, you get an overview of the transactions and instructions on how to pay the bill.

After confirming the transaction by entering the security code, you can review the complete order, including the amount, transaction ID and the order number, before finalizing the booking.

Why can’t I use iDEAL?

This may be due to the following reasons:

• The currency you selected not being supported by iDEAL. Only EUR payments are accepted.
• You are not a resident of the Netherlands.
• Your bank does not have a license for processing iDEAL payments. If your bank name does not appear in the drop-down menu, your bank is probably not supported by iDEAL.