Each of our partnered ferry companies has its own way of doing things, but you can find the answers to the most frequently asked questions below.
To find out more about your journey prior to booking, we recommend visiting the website of the ferry company that operates your selected route.
Happy sailing!
Want to make changes to your ferry booking? Changes depend on the fare conditions of your ticket. You can check the fare conditions in the Omio app or your confirmation email.
If changes are available for your ticket, please contact our Customer Service team for assistance.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
If you're experiencing issues with the online cancellation process, please contact our Customer Service team.
Most ferry tickets include the passenger's name.
Whether you can change the passenger name depends on the fare conditions of your ticket and the ferry company you're travelling with. You can check this information in the Omio app or your confirmation email.
If your fare type allows for changes, please contact us, and we will assist you with changing the passenger name on your ticket.
Many ferry companies boast onboard facilities such as restaurants, bars, a play area for children, shops, etc. We recommend checking the website of the ferry company operating your trip for more details.
The onboard facilities of some of our best-sellers can be found below:
If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.
Please contact us, and we will be more than happy to contact the ferry company on your behalf to try to resolve the issue for you.
For the latest information on ferry delays, cancellations, and other travel disruptions, please check our Service Disruptions page before you travel.
Many ferry companies require passengers to present their passports upon boarding.
You may be required to check in for your journey. If so, this will be stated in your confirmation email.
It is usually recommended that you arrive at the port at least 60 minutes prior to departure. Some ferry companies recommend arriving even earlier, so be sure to check the information in your confirmation email thoroughly.
For most ferry companies, seats and cabins can be added during the booking process.
It may be possible to amend or add seats/cabins after booking. Please contact us, and we will assist you with checking if this is possible.
Depending on which ferry company you’re travelling with, you may be required to print or collect your tickets prior to boarding. Your confirmation email will detail this information.
We recommend contacting the ferry company directly to arrange assistance and checking their website for more information on accessible travel.
You can find the name and contact information of the ferry company operating your trip in the Omio app or confirmation email.
The accessibility pages of some of our best-sellers can be found below:
Most ferry companies allow passengers to bring as much luggage as they can carry! If there are any luggage restrictions, this information will be stated in your confirmation email or on the ferry company's website.
The luggage pages of some of our best-sellers can be found below:
Most ferry companies allow pets aboard. However, we recommend checking with the ferry company operating your trip directly, as there may be requirements.
The pet policy pages of some of our best-sellers can be found below:
Vehicles can be added during the booking process for most ferry companies. If you would like to add or amend a vehicle, please contact us, and we will assist you with checking if this is possible.
You can find a list of applicable discount cards when adding passengers during the booking process.
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