Travel Company Policies

For tickets with an Advance fare, you can exchange your ticket by first booking a new ticket on Omio for the same route but a different date/time and then claiming a refund on the original booking. You can then request a refund of your original ticket by contacting our Customer Service team.

UK rail refunds must be requested no later than 28 days after the ticket expiry date. Whilst not all tickets are refundable, you can check your options depending on the fare you selected:

Off-Peak / Super Off-Peak / Anytime fares: These tickets can be refunded through Your Bookings, minus a £5 fee set by the UK rail operators.
Advance fare: These tickets can only be refunded if a replacement ticket has been purchased on Omio before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

Within the UK rail system, first-class and second-class seating are available. First-class compartments are more spacious and generally quieter. Not all UK rail companies offer first-class seating, but you can find out which ones do here.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.

In the event that your train is cancelled, you will have the option to use your original ticket on one of the earlier two scheduled trains, or one of the later two scheduled trains. However, we kindly advise that you check with the train operator before travelling.

If your train is delayed or cancelled, but you still completed your journey, you can make a claim with the train operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

If you did not complete your journey, you can make a claim by contacting our Customer Service team.

For more information on any announced disruptions, you can visit our Disruptions Page.

Infant: under 5 years old, up to two infants can travel free of charge with each fare-paying passenger.
Child: 5-15 years old; a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.
Adult: over 16 years old.

Not all UK rail operators allow for seat reservations on all routes. When available, they will be applied to Advance fares, subject to availability.

Off-Peak, Super Off-Peak or Anytime fares: As these tickets are flexible and are valid for use on a number of different trains, seat reservations are not applied.

Any preferences you select during the booking process will be applied when possible but are not guaranteed.

There are two ticket types in circulation within the UK rail system.

Ticket on Departure (ToD): These tickets must be printed at the station before travelling, either at a ticket machine or the ticket desk. You will need your 8 digit booking reference and any bank card to print the tickets. The bank card does not need to be the same one you used to book.
E-tickets: These can be shown from a mobile device either as a PDF file or from within the Omio app. E-tickets can also be printed at home onto plain paper and brought to the station. It is not possible to print these tickets at a ticket machine or desk at the station.

You can print and collect your ToD tickets from any of the stations listed in the dropdown menu below:

Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found here.

On UK trains you are allowed to travel with three items of luggage for free; this includes two large items (e.g. suitcases) and one smaller item (e.g. a briefcase).

Full details of the free luggage allowance and any additional fees are available by contacting the individual UK rail Companies directly here.

Yes! However, there are some conditions, so please be sure to read the full conditions here before travelling.

You can typically travel with your bike on all UK rail services, subject to space availability with the individual rail operator. The National Rail website has got you covered. Simply click here to find out more.

Train travel reduces carbon emissions by two-thirds compared to cars and planes. With the UK Government’s legally binding commitment to reduce carbon emissions, UK Rail is working to become even greener.

You can read more about their sustainable initiatives on their website here.

All major UK railcards are supported and can be selected during the booking steps. If only one passenger in a group has a railcard, please make sure that you book the tickets separately.

Deutsche Bahn

Deutsche Bahn (DB) is the largest train company in Germany with their high-quality rail network making them one of the most popular ways to travel among locals and visitors.

It is not possible to make any changes to a Deutsche Bahn ticket. Where possible, you can cancel your booking and make a new one for the desired itinerary.

Depending on the fare you booked, some Deutsche Bahn tickets are refundable and can be cancelled in Your Bookings.

Super Sparpreis: This ticket cannot be refunded or exchanged. This ticket is only valid for the selected train.
Sparpreis: This ticket can be exchanged for a voucher (minus a €10 fee) up until the day before departure. This ticket is only valid for the selected train.
Flexpreis: This ticket can be cancelled and fully refunded up until the day before departure. A €19 fee will apply to refunds requested on the day of departure. Tickets are valid all day.

Deutsche Bahn tickets are automatically issued in the name of the lead passenger. The lead passenger's name cannot be changed and they must be travelling with ID in order for the ticket to be valid.

Additional passengers are not named on the ticket and will not need to show identification.

First-class and second-class seating are available. First-class compartments are more spacious and quieter with a seat reservation included for Flexpreis fares. Seat reservations for first-class Super Sparpreis and Sparpreis fares and second-class tickets can be added for an additional fee on DB's website here. Please note that WiFi, as well as food and drink services, are only available on ICE trains.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed or your original service was cancelled, you can claim compensation directly with Deutsche Bahn. The compensation form is provided at the station, or you can download it here.

For more information on any announced disruptions, you can visit our Disruptions Page.

Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling
Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling
Young: 15-26 (only with Bahncard)
Adult: 27+

Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. For an additional fee, a seat reservation can be added during the booking process or on the DB website here.
First-class tickets: Seat reservations are included in the booking for Flexpreis fares. Super Sparpreis and Sparpreis fares allow 1st class seats to be added on for an additional fee on DB's website here.

Domestic journeys: The PDF ticket can be displayed on a mobile device.
International journeys: We recommend that the PDF is printed, as mobile tickets may not be accepted outside of Germany.

Passengers requiring assistance should contact the Mobility Service Centre to plan their trip. They can be reached by calling +49 30 65212888 (Open Monday - Friday between 06:00 and 22:00, and Saturday, Sunday and holidays between 08:00 to 20:00).

Alternatively, you can fill out this form in advance of your trip.

Please note that assistance must be requested at least 24 hours before departure for journeys within Germany, and at least 36 hours in advance for international trips.

For passengers using a wheelchair, dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.

If you can carry it, you can bring it. Luggage should not obstruct the aisles or inconvenience passengers and should fit in the overhead racks or storage compartments.

Yes! Small pets under 10 kg can travel free of charge, as long as they are kept in a carrier. Dogs over 10kg must wear a muzzle and be kept on a lead at all times. Additional tickets for larger dogs can be purchased at the station. Check the DB website for more information.

Guide dogs travel for free on all trains.

It is possible to travel with a bicycle on all InterCity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked. These tickets can be booked at the station.

Deutsche Bahn is strongly committed to taking responsibility and action to achieve climate goals, including its aim to be completely climate-neutral by 2040!

You can easily calculate how climate-friendly your own journey with Deutsche Bahn is - with their free comparison calculator here.

You can read all about Deutsche Bahn’s sustainable initiatives on their dedicated website here.

All DB BahnCards are supported and can be selected during the booking process. If only one passenger in the group has a BahnCard, please make sure that you book the tickets separately.

Renfe

Renfe is a Spanish rail company with routes covering around 15,000 kilometres. Renfe trains also travel from Spain to France in cooperation with France's national train company, SNCF.

Changes to the date, time or itinerary are dependent on the fare type selected. You can see your options below:

Básico (Basic Fare): This is the cheapest fare that, unfortunately, cannot be changed.
Adulto (General): These tickets usually cannot be modified.
Elige Estandar/Comfort: These tickets can be modified once without fees. A second change to the ticket is subject to a €10 fee. Any price difference will need to be paid.
Premium: Tickets can be changed without fees up to 30 minutes before departure (if unused), but any price difference needs to be paid.
Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.

In order to change your ticket, please get in touch with us so that we can handle your request.

If the fare type of your ticket allows for cancellation, you can easily do this through Your Bookings. See the options for each fare below:

Básico (Basic Fare): This is the cheapest fare that, unfortunately, cannot be cancelled.
Adulto (General): Tickets can be cancelled up to five minutes before departure, subject to a 15% fee.
Elige Estandar/Comfort: Tickets can be cancelled, subject to a 30% fee.
Premium: Tickets can be cancelled up to 7 days before departure without fees. Less than 7 days before departure, cancellation is subject to a 5% fee.
Ida y Vuelta: The whole booking can be cancelled minus a 15% fee. However, if you cancel the outbound or inbound tickets separately, the fee is 40%.

Many Renfe tickets are automatically issued without the passenger name. This means they are valid for anybody to use and you are not required to have any ID to travel.

If you have a named ticket and would like to change the passenger name, please get in touch with us so that we can handle your request.

Passengers have the option of choosing first class, second class, or second+ class.

Second-class: Standard seats, power sockets for laptops & mobiles.
Second+ class: First-class seats without lounge access or a meal.
First-class: Reclining leather seats, complimentary newspaper, and power sockets. Access to club lounges at arrival and departure stations. A meal is served at your seat on weekday AVE services.

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.

Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

For more information on any announced disruptions, you can visit our Disruptions Page.

Infant: under 4 years old. Passengers must select a free child's ticket during the booking process.
Child: 4 - 14 years old. A 40% discount is automatically applied to the ticket price of a General fare. If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.
Adult: 15+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Seat reservations cannot be changed after booking.

Note: It is not possible to reserve a seat on Regional Express (R. Expres) journeys.

This depends on whether you are travelling domestically (within Spain) or internationally.

Domestic routes: You can show your tickets from a mobile device.
International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.

It is not currently possible to book the required services for passengers requiring assistance through Omio; therefore, we recommend that you place the booking with Renfe directly.

Renfe Customer Service information for passengers requiring assistance:

Tel.: +34 917 744 040
E-Mail: accesibilidad@renfe.es
More information can be found here.

You can carry up to 3 pieces of luggage on a Renfe train. You will need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.

Luggage will need to be placed in the designated areas on the train.

Yes! However, there are some conditions, so please be sure to check with Renfe directly before you travel.

Guide dogs travel for free on all Renfe trains.

Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).
International journeys: Bikes are free of charge if folded and carried in a case not exceeding 120 x 90cm.
For more information, please see Renfe's website here.

Since 2013, Renfe has participated in the Life Zero Impact project to protect birds. Eighty percent of Renfe trains run on renewable electric energy, and they are the top consumer of renewable energy in Spain.

You can read more about Renfe’s sustainability initiatives on their website here.

The following discount cards can be applied to your Renfe booking during the booking process on Omio:

Tarjeta+Renfe Joven
Tarjeta Dorada
Verano Joven

Trenitalia

Trenitalia is Italy's main train operator. Trenitalia has long-distance, high-speed, intercity and night trains.

Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, you can modify it yourself via the Your Bookings page, or contact us so that we can assist you.

Regional trains:

Ordinaria: The date/time can be modified an unlimited amount of times until 23:59 on the day before departure. On the day of departure, the time can be modified an unlimited amount of times until you have checked in. Changes are not possible once checked in. There are no fees for amendments.
Trenord: Sadly these tickets cannot be modified at all.

Intercity and Freccia trains:

Super Economy: Unfortunately these tickets cannot be changed.
Same-day return: The departure time can be changed before departure.
Economy: The date and time can be changed before departure, by paying the difference in price between the old and new ticket.
Base: Changes are possible before departure. Up to 1 hour after departure, the ticket can only be changed at a ticket office at the departure station.

Eurocity and Thello trains (international):

Mini / Smart / Smart 2: Tickets cannot be changed, unfortunately.
Adult / Standard: Changes are possible, but price differences need to be paid.

>Tickets between Italy and Switzerland can be changed before departure.

>Thello train tickets can be changed up to 24 hours before departure.

>Tickets between Italy and Austria/Germany cannot be changed.

Frecciarossa (France-Italy):

Serenita: Tickets can be modified before departure, subject to the price difference between the original and new booking. After departure; tickets can be changed once up to one hour after.
FrecciaDAYS: Tickets cannot be exchanged. Valid on Tuesday, Wednesday and Thursday.

If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

Regional trains:

Ordinaria: Tickets over 10 EUR can be cancelled up until the day before departure, minus a 20% fee. Tickets to/from Fiumicino Airport are non-refundable.
Trenord: These tickets cannot be cancelled.

Intercity and Freccia trains:

Super Economy / Same day return / Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
Base: These tickets can be cancelled before departure with a 20% fee.

Eurocity and Thello trains (international):

Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
Adult/Standard: These tickets can be cancelled, subject to a fee.

Frecciarossa (France-Italy):

Serenita: Tickets can be cancelled before departure, subject to a 20% fee.
FrecciaDAYS: Tickets cannot be refunded. Valid on Tuesday, Wednesday and Thursday.

Every Trenitalia ticket includes the name of the passenger. A ticket is, therefore, only valid for the passenger whose name is on the ticket, and they will need to travel with ID. Modifying the name on a ticket is not always possible.

Trenitalia offers a number of different classes depending on the train you are on:

Regional trains:

2nd class only: Armchair seating and bar-bistro service.

Intercity and Eurocity trains:

2nd class: Standard seating and bar-bistro service.
1st class: Spacious armchair seating and bar-bistro service.

Freccia trains:

Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
Business class: All the standard and premium class benefits, more leg and elbow room, and table service.
Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor.

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.

For all delays, cancellations, and strikes on Trenitalia trains, you can request compensation from the travel company directly by completing one of the following forms:

Freece, IC & Regional trains: compensation form
Trenord: compensation form (please note that the form must be filled out within 48 hours of the departure time)

For more information on any announced disruptions, you can visit our Disruptions Page.

National trains:

Infant: under 4 years old. Free travel, providing they don't occupy a seat.
Child: 4-14 years old. Typically a 50% discount on the Base fare.
Adult: 15+

Regional trains:

Infant: under 4 years old. Free travel, providing they don't occupy a seat.
Child: 4-11 years old. Typically a 50% discount.
Adult: 12+

With Trenitalia, you have the option to choose your preferred seat during the Omio booking process for a non-refundable fee of at least 2 EUR.

If you opted not to choose your seat during booking, please note that seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

There are no seats assigned on Regional trains.

All Trenitalia tickets can be displayed on a mobile device for inspection and, therefore, do not need to be printed.

If you are travelling on a regional train (Regionale), your ticket needs to be checked-in prior to travelling. You can manually check-in up to 3 minutes before your scheduled departure time via Your Bookings or in the Omio app.

Simply click the button ‘Start check-in and view ticket(s)’ either in the confirmation email or via the app. Clicking this button will take you to a new screen detailing your journey information.
Please scroll to the bottom of this page and click the button ‘Check-in’.
You will then need to click ‘Next’, and you will see the message ‘Check-in complete. Have a pleasant journey!’.
You’re now checked in!

Alternatively, if you have not completed the check-in by 3 minutes before departure, it will be done automatically. However, please note that you will need an internet connection to retrieve the validated tickets.

Passengers requiring assistance will need to contact the RFI via Sale Blu at least 24 hours before departure for national journeys and 48 hours in advance for international travel.

There are no luggage restrictions when travelling with Trenitalia (except on Thello trains). Luggage will need to be placed in the designated areas on the train.

Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.

You'll be relieved to hear that pets can travel on Trenitalia trains.

It is free to bring small pets if transported in a carrier no larger than 70 x 30 x 50 cm. Larger dogs must be on a lead and muzzled and can travel for an additional fee.

Guide dogs can travel on all trains free of charge.

For more information on pet conditions, please see Trenitalia's website here.

You can take your bike on most trains, provided they are disassembled or folded.

Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.

For more information on bike conditions, please see the Trenitalia website here.

As a company, Trenitalia is committed to driving sustainable development in the mobility sector every day. Trenitalia’s Frecciarossa 1000 is the first high-speed train in the world to obtain environmental impact certification (EPD).

You can read more about Trenitalia’s sustainability initiatives on their website here.

The following Trenitalia discount cards can be applied when booking on Omio:

Carta Verde (Green Card)
Carta d'Argento (Silver Card)

SNCF

SNCF is the French national rail company that offers both national and international journeys exploring France, Spain, Germany and more.

Changes to the date and time of your journey are dependent on the train and fare type selected. In order to change your ticket, please contact us.

Intercités:

Semi-Flex: Changes are possible before departure. From 6 days prior to departure, the change will cost 40% of the ticket price (max €15 fee). From 30 min before departure, tickets can be exchanged a maximum of 2 times (same day, same route) and are not refundable after the first exchange.

TGV INOUI:

Semi-Flex: Ticket can be exchanged for a €19 fee 6 days before departure - fee is per passenger, per ticket. Up to 30 minutes before departure, tickets can be exchanged a maximum of two times (same day and route) - they become non-refundable after the first exchange. The fee for changes will also include any price differences.

TGV Lyria:

Non-Flex: Unfortunately these tickets cannot be modified.
Semi-Flex: Tickets can be modified without fees (price difference applies) up to 7 days before departure. After this, an exchange fee of 25 EUR per person per ticket will apply (as will the price difference).
Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.

TER (Regional trains France):

All TER tickets are non-exchangeable, but most are valid for the whole day. This information will be displayed on your ticket.

If the fare type of your ticket allows for cancellations, you can do this through Your Bookings.

Intercités:

Semi-Flex: Tickets are refundable only before departure. From 6 days prior to departure, the change will cost 40% of the ticket price (max €15 fee). From 30 min before departure, tickets can be exchanged a maximum of 2 times (same day, same route) and are not refundable after the first exchange.

TGV INOUI:

Semi-Flex: Tickets can be cancelled for a €19 fee 6 days before departure - the fee is per passenger, per ticket. Up to 30 minutes before departure, tickets can be exchanged a maximum of two times (same day and route) - they become non-refundable after the first exchange.

TGV Lyria:

Non-Flex: These tickets cannot be cancelled.
Semi-Flex: These tickets are refundable before departure for a 30€ fee per person per ticket.
Full-Flex: These tickets can be cancelled without fees before departure.

TER (Regional trains France):

All TER tickets are non-refundable, but most are valid for the whole day. This information will be displayed on your ticket.

Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.

Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.
First-class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.

If you have experienced a delay of your train, please claim compensation directly with SNCF within 3 months of your original departure through this online form.

If you have experienced a cancellation of your train, please get in touch with us and we will be more than happy to contact SNCF on your behalf to try and get a resolution for you.

Please note that for TER trains, there is a dedicated form here to claim compensation. It is only available in French, so please translate in your browser using right-click > translate to English.

For more information on any announced disruptions, you can visit our Disruptions Page.

Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.
Adult: 12+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups in the same booking will be seated together where possible. Changing seat reservations is not possible.

Keep in mind that TER tickets (regional trains) do not allow seat reservations.

Domestic journeys: If the confirmation email states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.
International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

It is not possible to book services for passengers requiring assistance through Omio, therefore we would advise that you book with SNCF directly.

To book a ticket, you can use the Accès Plus service available here.

More information regarding assistance services can be found here. Accessibility equipment for each station can be found here.

Intercities & TGV INOUI: You can take, per person, up to 2 pieces of luggage labelled with maximum dimensions of 70 x 90 x 50 cm (suitcase, large backpack, hiking bag, sports bag) and 1 piece of hand luggage labelled with maximum dimensions of 40 x 30 x 15 cm (backpack, shopping bag, computer bag).

TGV Lyria: Only hand luggage (maximum 130 x 90 cm) is allowed on board TGV Lyria services.

TER: There are no maximum dimensions for luggage on TER trains.

Luggage will need to be placed in the designated areas on the train. Passengers must be considerate by ensuring luggage does not obstruct the aisle.

Yes! However, there are some conditions, so please read the full policy on the SNCF website here.

Note: All guide dogs and assistance dogs travel for free on all SNCF trains.

All disassembled bikes, carried in a bag not exceeding 120x90cm can be transported free of charge.

Assembled bikes can be taken for free on TER trains but will be charged an additional fee on all other trains.

In the face of increasingly pressing environmental issues, SNCF has accelerated its efforts and implemented various programs to further improve the sustainability of its trains.

You can read more about SNCF’s sustainability initiatives on their website here.

The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by SNCF:

Carte Avantage Adulte
Carte Avantage Jeune
Carte Liberté
Carte Avantage Senior
Carte Avantage Week-end

Ferries

Each of our partnered ferry companies has its own way of doing things, but you can find the answers to the most frequently asked questions below.

To find out more about your journey prior to booking, we recommend visiting the website of the ferry company that operates your selected route.

Happy sailing!

Changes are permitted depending on the fare type selected during booking and the ferry company operating the trip. You can check this information in the Omio app or confirmation email.

If your fare allows for changes, please get in touch with us, and we will be happy to assist you.

Cancellation is possible depending on the fare type selected during booking and the ferry company operating the trip. You can check this information in the Omio app or confirmation email.

If your fare is refundable, you may be able to cancel your booking through the Your Bookings page. If not, please contact us, and we will be happy to assist you.

Most ferry companies will have the passenger’s names printed on the tickets.

Changes are permitted depending on the fare type selected during booking and the ferry company operating the trip. You can check this information in the Omio app or confirmation email.

If your fare allows for changes, please get in touch with us, and we will assist you with changing the passenger name on your ticket.

Many ferry companies boast onboard facilities such as restaurants, bars, a play area for children, shops, etc. We recommend checking the website of the ferry company operating your trip for more details.

The onboard facilities of some of our best-sellers can be found below:

If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.

Please contact us, and we will be more than happy to contact the ferry company on your behalf to try to resolve the issue for you.

Many ferry companies require passengers to present their passports upon boarding.

You may be required to check in for your journey. If so, this will be stated in your confirmation email.

It is usually recommended that you arrive at the port at least 60 minutes prior to departure. Some ferry companies recommend arriving even earlier, so be sure to check the information in your confirmation email thoroughly.

For most ferry companies, seats and cabins can be added during the booking process.

It may be possible to amend or add seats/cabins after booking. Please contact us, and we will assist you with checking if this is possible.

Depending on which ferry company you’re travelling with, you may be required to print or collect your tickets prior to boarding. Your confirmation email will detail this information.

We recommend contacting the ferry company directly to arrange assistance and checking their website for more information on accessible travel.

You can find the name and contact information of the ferry company operating your trip in the Omio app or confirmation email.

The accessibility pages of some of our best-sellers can be found below:

Most ferry companies allow passengers to bring as much luggage as they can carry! If there are any luggage restrictions, this information will be stated in your confirmation email or on the ferry company's website.

The luggage pages of some of our best-sellers can be found below:

Most ferry companies allow pets aboard. However, we recommend checking with the ferry company operating your trip directly, as there may be requirements.

The pet policy pages of some of our best-sellers can be found below:

Vehicles can be added during the booking process for most ferry companies. If you would like to add or amend a vehicle, please contact us, and we will assist you with checking if this is possible.

You can find a list of applicable discount cards when adding passengers during the booking process.

Eurostar

Eurostar is an international high-speed rail service connecting the United Kingdom with France, Belgium, and the Netherlands.

Changes are possible, depending on the fare type you book. Please see the fare conditions listed below. If your ticket allows for changes, please contact us so that we can assist with this. You can also make changes directly with Eurostar through their Manage My Booking page.

Semi-Flex (Standard): The ticket can be changed for free up to 7 days before departure. For changes 6 days up to 45 minutes before departure, the charge per adult and journey will be €40 (Amsterdam/Rotterdam) or €30 (Brussels/Lille/Paris). Ticket changes for children are always free. The price difference applies. If the new ticket costs less than the original, the difference won’t be refunded. The ticket is non-refundable.

Semi-Flex (Standard Premier): The ticket can be changed up to 7 days before departure, subject to possible price differences. Afterwards, an exchange fee of €40 per person, journey leg, and eventual price difference applies. The ticket is non-refundable.

From 6 days up to 45 minutes before departure, a fixed cost of 40 EUR (from/to Amsterdam/Rotterdam) or 30 EUR (from/to Brussels/Lille/Paris) is charged per adult and journey. There is no change fee for children; only the fare difference will be charged. In addition, any price difference between the next available fare will be charged. If the new ticket costs less than the original ticket, the price difference will not be refunded. Cannot be changed less than 45 minutes before departure.

Full-Flex (Business Premier): The ticket can be modified without fees, subject to the eventual price difference with the new ticket.
Semi-Flex (Standard / Standard Premier / Standard Comfort / Snow Trains): Tickets can be changed for free up to 1 hour before departure (price difference applies). Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. It is non-refundable after this.

Semi-Flex (Business Premier): Ticket is fully exchangeable and refundable until the time of departure. *(available for Eurostar + NS InterCity combined journeys)

Full-Flex (Business Premier): The ticket can be modified without fees, subject to the eventual price difference with the new ticket.

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Full-Flex (Business Premier) + Early Bird
Full Flex
Ticket is only valid for the chosen train. Tickets can be refunded or exchanged up to 60 days after the date of the originally booked departure.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.
Eurostar Standard / Eurostar Plus / Snow Trains: Tickets can be changed for free up to 1 hour before departure (price difference applies). Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. Non-refundable after this.

Eurostar Premier: Free exchanges and refunds until 2 days after planned departure. Fare difference applies to exchanges.

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

If your ticket was booked before April 2nd, 2024, please note that additional passenger information is now required for Eurostar bookings to/from London. For more information, please see Eurostar’s website here.

You can make the change and enter this information yourself via the Eurostar Manage My Booking page or contact our Customer Service team. They will help you provide the necessary information and make any required changes to your booking.

If your fare allows for cancellations, you can do so through Your Bookings. Please see the fare conditions listed below.

Semi-Flex (Standard): The ticket is non-refundable.

Semi-Flex (Standard Premier): The ticket is non-refundable.

Full-Flex (Business Premier): The ticket can be cancelled free of charge before and up to two months after departure.
Semi-Flex (Standard / Standard Premier / Standard Comfort / Snow Trains): Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. Non-refundable after this.

Semi-Flex (Business Premier): The ticket is fully exchangeable and refundable until the time of departure. *(available for Eurostar + NS InterCity combined journeys)

Full-Flex (Business Premier): The ticket can be cancelled free of charge before and up to two months after departure.

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Full-Flex (Business Premier) + Early Bird
Full Flex
Ticket is only valid for the chosen train. Tickets can be refunded or exchanged up to 60 days after the date of the originally booked departure.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.
Eurostar Standard / Eurostar Plus / Snow Trains: Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. Non-refundable after this.

Eurostar Premier: Free exchanges and refunds until 2 days after planned departure. Fare difference applies to exchanges.

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

Wanting to know if your ticket can be used by someone else? Unfortunately, this is not possible with Eurostar bookings. Every ticket specifies the name of the passenger and this person will need to travel with ID.

Are you looking for a particular class of service? Eurostar trains offer first, second and business-class seating:

Second class: Standard seating, depending upon availability.
First class: More space, more comfortable seating, in a quieter atmosphere.
Business / Premium class: Meal service, reclining seats, lounge access.

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are, of course, entitled to claim compensation.

Please contact us, and we will be more than happy to contact Eurostar on your behalf to try to resolve the issue for you.

Infant: Under 4 years old. They travel for free when sitting on an adult's lap
Child: 4-11 years old
Adult: 12+

Wondering if your ticket will have a seat reserved for you? For Eurostar, seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

Passengers travelling to/from London have the possibility of amending their seat reservation through Eurostar's Manage My Booking page.

Check-in times vary and can be anywhere from 10 to 45 minutes before departure. However, it is recommended to allow at least an hour to pass through security.

You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.

Passengers requiring assistance or wanting to book a wheelchair seat can fill out this form at least 24 hours before departure or call Eurostar on one of the following numbers:

From the UK: +44 (0)3432 186 186
From France: (+33) 1 70 70 60 88
From Belgium: (+32) 2400 6776
From the Netherlands: (+31) 205323232
From Germany: (+49) 3070070000

Please see Eurostar's accessibility page here for more information.

Worried you might have packed too much for your trip? It shouldn’t be a problem with Eurostar tickets. In general, you will be allowed 2 pieces of main luggage plus a piece of additional smaller hand luggage.

With a Business Premier ticket, you can take an additional piece of main luggage.

Unfortunately, pets are not permitted on Eurostar trains, with the exception of guide animals.

If you intend to travel with your guide animal, please let Eurostar know at least 24 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.

You can bring you bike with you on Eurostar trains with the purchase a bike space. If you intend to travel with your bike, please book a space with Eurostar directly.

For more information, please see Eurostar's Bike FAQ page here.

Eurostar aims to lead the way in making European travel more sustainable than ever. They are currently trialling a new piece of onboard eco-driving technology that could enable their drivers to reduce energy usage by at least 5% on every journey.

You can find out more about Eurostar’s sustainability initiatives on their website here.

The following Eurostar discount cards can be applied when booking on Omio:

Club Eurostar

Flix

Flix is Europe’s largest long-distance bus and train network, active in 39 countries.

Tickets can be changed directly on Flix's Manage My Booking page up until 15 minutes before your departure time. You just need to enter the 'Order ID' displayed on your ticket, along with either your last name or the email address you booked with. You can also contact us to make the change on your behalf.

Please note that itinerary changes are not possible.

Tickets can be cancelled directly on Flix's Manage My Booking page. You just need to enter the 'Order ID' displayed on your ticket, along with either your last name or the email address you booked with. You can also contact us to cancel your ticket on your behalf.

Please note that refunds are in the form of vouchers, redeemable only on the Flix website.

Cancellation conditions are as follows:

Up to 30 days before departure: no fees,
29 - 7 days before departure: 25% fee,
6 - 1 days before departure: 50% fee,
1 day - 15 minutes before departure: 75% fee,
Less than 15 minutes before departure: cancellations are not possible.

All passenger names are printed on Flix tickets. If a name is wrong or the passenger has changed, you can easily change it through Flix's Manage My Booking page.

There is only one standard class available with Flix. All seats have plenty of legroom and are equipped with charging points and Wi-Fi.

If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.

Please complete this form on Flix's website, as compensation must be requested from the travel company directly.

If your journey was cancelled, please check Flix's Manage My Booking page, where you should have the option to reschedule your trip or request a refund.

Child: 0-15 (parents travelling with children up to 3 years of age must bring their own child car seat with a seat belt adapter)
Adult: 15+

Wondering if your ticket will have a seat reserved for you? With Flix, all passengers are guaranteed a seat. Some seats are included with the ticket, and some are not. If you do not have a seating reservation, you can sit in any available seat marked with a green sticker.

Seat reservations can be changed either through the Flix Manage My Booking page, or by contacting us.

You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.

It is recommended to arrive at the stop at least 15 minutes before departure.

Passengers with reduced mobility and their companions can book a wheelchair space on board for no extra fee. Flix recommends contacting them at least 36 hours before departure to book a space for you and your companion or to arrange assistance.

Please visit the accessibility pages of FlixBus and FlixTrain for more information.

Worried you might have packed too much for your trip? It shouldn’t be a problem with Flix tickets. In general, you will be allowed one large checked suitcase and one smaller bag to bring aboard.

Please visit the luggage policy pages of FlixBus and FlixTrain for more information.

Pets are only permitted on FlixTrain journeys in Germany. Please see here for more information.

Unfortunately, for all other Flix journeys pets are not permitted, with the exception of guide dogs.

If you intend to travel with your guide animal, please let Flix know at least 36 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.

It is always possible to travel with a folded or disassembled bike, as it can be added as special luggage on Flix's Manage My Booking page. Certain buses and trains are equipped with bike racks.

However, we kindly advise that you check the full bicycle policies on the FlixBus and FlixTrain websites.

As a global travel company offering affordable, accessible, and intermodal travel, Flix has a central responsibility to protect the planet and lead by example. Its sustainability strategy is based on the environmental, social, and governance (ESG) framework.

You can read more about Flix's sustainability strategy on their website here.

Flix discount cards are unfortunately not supported by Omio at the moment.

Comboios de Portugal

Comboios de Portugal is a state-run company owned by the Portuguese government. It operates in almost the entire country and is Portugal’s largest land transport operator.

To minimize its carbon footprint, CP has invested in modern trains with low fuel consumption to replace its old fuel-guzzling train models and has been supporting a number of conservation efforts!

It is not possible to make direct changes to a Comboios de Portugal ticket.

Normal Fare tickets can simply be cancelled, and a new ticket can then be purchased for the desired route, time or date.

Whilst not all Comboios de Portugal tickets are refundable, you can check your options depending on the fare you selected:

Promo Fare: Non-refundable.

Normal Fare: Unused tickets can be refunded without a fee up to 15 minutes before departure of the outbound train. Tickets are non-refundable after this period.

Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.

Name changes are not permitted, but if you have selected a Normal Fare ticket, you will be able to cancel your ticket and purchase a new one with the desired name change.

First-class Conforto: If you’d like to enjoy unmatched comfort on a Comboios de Portugal train, be sure to reserve a Conforto class seat. In this class, you’ll enjoy extra-comfortable seats, ample legroom, folding tables, vending machines, a bar car, a media centre, audio and visual media outlets, and free Wi-Fi.

Second-class Turistica: If you’d like to travel affordably aboard a Comboios de Portugal train, you should reserve a Turistica seat. Although its seats are not as spacious as those found in Conforto class, the seats found in Turistica are similarly comfortable. By booking this class, you’ll enjoy access to a limited number of vending machines, a bar car, and strong internet access.

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.

Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Comboios de Portugal on your behalf to try and get a resolution for you.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding Comboios de Portugal tickets:

Infant: 0-3 years. Travel free of charge without occupying a seat.
Child: 4-13 years.
Adult: 13+ years old.

Children above 14 years but below 18 years can travel by themselves on Comboios de Portugal trains, provided they are dropped off and picked up from their departure and arrival stations by adults with identification.

Seats are assigned automatically and cannot be changed by us. You will receive specified seats on your PDF ticket according to the booked fare.

Passengers in a group booking will be assigned seats together when possible.

Tickets are issued as a PDF file, and can either be printed or shown on a mobile device.

As a company, Comboios de Portugal is committed to being inclusive with all customers. To cater to disabled passengers, it has invested in ramps, wheelchairs, and professionals sensitive to the needs of disabled persons. If you’re disabled or have limited mobility, you can count on feeling safe and comfortable onboard a Comboios de Portugal train.

Please visit the Comboios de Portugal accessibility page here for more information.

On a Comboios de Portugal train, you are allowed to carry hand luggage free of charge, so long as the bags fit into the luggage racks provided.

For excess luggage, please see Comboios de Portugal's website here.

On your preferred Comboios de Portugal train, you’ll have the luxury of travelling with your pet free of charge, provided it is in good health, clean, quiet, 10 kg or under, and kept in an appropriate carrier (which must not exceed 60x35x35cm).

For more information, please see the Comboios de Portugal website here.

It is possible to travel with a bicycle on Comboios de Portugal trains, and there is no extra cost for this!

Each customer can take one bike or scooter, and they are only allowed on the permitted services and carriages.

For more information, please see Comboios de Portugal's website here.

Comboios de Portugal has been recognized internationally for meeting social responsibility and sustainable performance standards set by Oekom, making it one of the best in the transport sector.

You can read more about CP’s sustainability initiatives on their website here.

Booking with a Comboios de Portugal discount card on Omio is not possible at the moment.

National Express

National Express is the largest coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

Tickets can be changed directly via the National Express website by clicking here. Should you have any questions, please contact our Customer Service team.

Restricted: These tickets cannot be modified.
Standard: Changes possible for a £5 fee, up to 1 hour before departure.
Fully Flexible: Tickets can be changed any time before departure, no fees.

If your fare allows for cancellations, you can do so through Your Bookings.

Restricted: These tickets cannot be cancelled.
Standard: These tickets cannot be cancelled.
Fully Flexible: Tickets can be cancelled up to 24 hours before departure.

National Express tickets only include the name of the lead passenger who will need to travel with ID. Other passengers are not named on the ticket.

If an exchangeable fare has been chosen, the name on the ticket can be changed. You can do this via the National Express website by clicking here.

There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.

Was your journey delayed or cancelled? If so, then you are entitled to request compensation by contacting us so that we can make the request with National Express on your behalf.

Infant: Under 2 years old. One infant travels for free if accompanied by an adult with a valid ticket. Child fare applies to additional infants.

Child: 3-15 years old. Children under 14 years old are not allowed to travel alone and must be accompanied by a responsible person aged 16 or over.

Adult: 16+

No seats are assigned on National Express tickets, and seats are chosen when boarding on a first-come-first-served basis. You can, however, reserve a seat prior to departure on National Express’ Manage My Booking page for a fee from £2.

You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.

To request additional assistance, National Express recommends that you fill out this online form at least 36 hours prior to the departure of your trip. Please see their accessibility page here for more information.

You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.

You can also take a small piece of luggage (45x35x20cm)on board with you, provided that it fits under the seat.

Additional luggage can be purchased by contacting National Express directly.

Guide dogs travel for free on all services. Unfortunately, all other animals are not permitted on National Express services. To book a journey with a guide dog, please email National Express 36 hours before departure at addl@nationalexpress.com.

Only folded bicycles can be taken provided they are stored in a case. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage.

National Express recognise the important part they have to play in reducing emissions and combating climate change. This is why it’s their vision to be the UK’s most sustainable coach company, with a commitment to making their coach fleet zero emission by 2035.

You can read more about National Express’ sustainability initiatives on their website here.

National Express does not currently support any discount cards.

InterCity (SNCB / NS)

InterCity (IC) trains are offered through both SNCB and NS.

Belgium’s national rail company, SNCB, and the national rail company of the Netherlands, NS, both provide regional and international trips throughout Europe.

Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, please contact us so that we can assist with this.

With InterCity, there are only two fares that allow for changes:

NS Flex fare: Tickets can be cancelled or exchanged up until the day before departure without fees. After that, refunds or exchanges are not possible.
Semi-Flex (Business Premier): Tickets are fully exchangeable and refundable until the time of departure. *(available for Eurostar + NS InterCity combined journeys)

All other IC tickets cannot be changed, but most are valid all day on IC trains for the selected route. This information will be visible on your ticket. Your ticket will state ‘Only valid on the specified train and date’ if this is not the case.

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Full-Flex (Business Premier) + Early Bird
Full Flex
Ticket is only valid for the chosen train. Tickets can be refunded or exchanged up to 60 days after the date of the originally booked departure.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

If your fare allows for cancellations, you can do so through Your Bookings.

SNCB InterCity (Belgium):

Non-Flex: Tickets cannot be cancelled, but Standard fare tickets are valid all day for the selected route on InterCity trains.
Semi-Flex (Intercity): Unused tickets can be refunded for free if cancelled up to 1 day before departure. A refund is not possible if the cancellation is less than 1 day before departure.
Semi-Flex (IC Brussels): Cancellations are possible until the day before departure for a 5 EUR fee.
Full-Flex: Full ticket refunds are possible up until the day before departure.

NS InterCity (Netherlands):

Semi-Flex 2nd (Early Bird): The ticket can be cancelled up to and including the day before departure, subject to a 5€ fee.
2nd Class Full Flex (Flex): Tickets can be exchanged or refunded for free until the day before departure. Refunds and exchanges are not possible on the day before departure or on the departure day.
2nd Class Standard: Tickets are non-refundable.
1st Class Standard: Tickets are non-refundable.
Semi-Flex (Business Premier): Tickets are fully exchangeable and refundable until the time of departure. *(available for Eurostar + NS InterCity combined journeys)

Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:

Full-Flex (Business Premier) + Early Bird
Full Flex
Ticket is only valid for the chosen train. Tickets can be refunded or exchanged up to 60 days after the date of the originally booked departure.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.

Wanting to know if your ticket can be used by someone else? Unfortunately, this is not possible with InterCity bookings. Every ticket specifies the name of the passenger and this person will need to travel with ID.

Are you looking for a particular class of service? Like most trains, InterCity offer first and second-class seating:

Second class: Standard seating, depending upon availability.
First class: More space, more comfortable seating, in a quieter atmosphere.

Please note that as tickets are valid for more than one train, a seat cannot be guaranteed even when booking a first-class ticket.

If you are caught in an unpleasant scenario where your train is delayed or cancelled, you are, of course, entitled to claim compensation.

Please contact us and we will be more than happy to contact SNCB or NS InterCity on your behalf to try and get a resolution for you.

For more information on any announced disruptions, you can visit our Disruptions Page.

Infant: Under 4 years old. They travel for free when sitting on an adult's lap.
Child: 4-11 years old
Adult: 12+

Wondering if your ticket will have a seat reserved for you? For InterCity tickets, as they are generally valid for the entire day, there are no seat reservations with your ticket.

SNCB InterCity tickets can be used on mobile devices and do not need to be printed unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish. If you want to print your ticket, you can, of course, do so before arriving at the station and travelling with your paper ticket.

It is recommended that NS InterCity tickets be printed.

For passengers with disabilities, tickets should be booked directly with InterCity SNCB/NS. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train for no extra fee.

For SNCB, please see their accessibility page here for more information.
For NS, please see their accessibility page here for more information.

Worried you might have packed too much for your trip? It shouldn’t be a problem with InterCity tickets. In general, you will be allowed 2 pieces of main luggage plus a piece of additional smaller hand luggage.

You can bring your pet with you on an IC train. Please take a look at their pet policies to ensure you have all the correct information before travelling.

For SNCB pet policies, please see here.
For NS pet policies, please see here.

Guide dogs can travel for free.

It is always possible to travel with a folded or disassembled bike as it will generally count as a piece of luggage. However, we kindly advise that you check the full bicycle policies depending on whether you are travelling on an InterCity SNCB or NS train.

InterCity is passionate about contributing to a better environment by improving energy efficiency, consciously dealing with energy sources and embracing their social responsibility.

You can easily calculate how much CO2 emissions you save with an international train journey by using their Ecopassenger website.

To read more about InterCity’s sustainable initiatives, please visit the SNCB and NS websites.

InterCity discount cards are unfortunately not supported by Omio at the moment.

Movelia

Movelia is a booking platform that combines a large number of different bus operators, allowing them to offer both national routes within Spain and international trips in Europe.

With the exception of Promotional fares, the date/time on the majority of other Movelia tickets can be changed up to 2 hours before. The closer it is to departure, the higher the fee will be to make a change.

Tickets can’t be changed less than 2 hours before departure.

In order to change your ticket, please contact us so that we can assist with this.

With the exception of Promotional fares, most other Movelia tickets can be cancelled up to 2 hours before. The closer it is to departure, the higher the fee will be for cancellations.

Tickets can’t be cancelled less than 2 hours before departure.

If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on a Movelia ticket is not possible.

All seats include free WiFi and power sockets.

Please let us know if you have experienced a delay or cancellation on your train and we will be happy to contact Movelia for you to try and get a resolution.

Infants: 0-3 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
Child: 4-11 years old. Child tickets are discounted.
Adult: 11+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. On occasion seat reservations can be changed, but this is not guaranteed.

It's mandatory to print the tickets for all international routes. Tickets also need to be printed for national routes with the carriers Alsa, Hife, Autobuses la Unión, La Burundesa and Trasnportes Generales Comes.

For national routes with any other Movelia carrier, mobile tickets are accepted.

For passengers with disabilities, tickets should be booked directly with Movelia.

There are adapted vehicles where wheelchair users are able to travel in their own chair. These tickets must be reserved at least 48 hours in advance, at no additional cost on the Movelia website.

The luggage you are allowed depends on which carrier is operating on the Movelia ticket. The most common carriers and their allowances are as follows:

Alsa: You can carry up to 30kg of luggage free of charge on national trips, and up to 50kg on international trips.
Vibasa: There are no restrictions on luggage as long as larger suitcases are stored in the luggage compartment below the cabin.

On national trips, yes! However there are some conditions so please read the information on the Movelia website carefully before you travel.

Pets are not allowed to travel on international trips.

On national trips, bicycles are allowed by paying an extra charge, and you will need to book your ticket directly on the Movelia website as it is unfortunately not currently possible on Omio.

Bikes are not permitted on international trips.

For further reading on sustainability practices at Movelia, please see the websites of Movelia’s top bus operators below:

There are currently no supported discount cards when booking a Movelia ticket on Omio.

ÖBB

ÖBB is an Austrian train company and is one of the most reliable railway operators in Europe, with a punctuality rate of 97%.

The electricity for ÖBB trains and stations is generated entirely from renewable energy sources.

Do you need to make a change to your ticket? With ÖBB the only way to change a ticket is to cancel the existing booking (if possible) and re-book a new ticket online.

However, you may not need to change or cancel your ticket depending on the fare type you have, as some are more flexible than others. See the full fare policies below:

ÖBB Standard-Ticket: With the ÖBB Standard Ticket, you have the utmost flexibility. You are not limited to a certain train and can choose your connection freely. Standard single tickets are valid for 2 days - irrespective of the route and the sales channel chosen.
Sparschiene: Linked to the selected train, validity is on the chosen travel day and the train selected.
Komfort-ticket Nightjet (night train tickets): Must go through cancellation and rebooking if changes are required.
Group Tickets (Einfach-Raus-Ticket): These tickets cannot be modified.
VOR One-Way Ticket / VOR Einzelfahrt: This ticket is valid from the selected departure date and time for one uninterrupted journey on the selected route. Changing lines allowed. The journey must start within 2 hours after purchase.

Are you wanting to cancel your booking and receive a refund? Or are you simply wanting to know if your ticket can be cancelled once booked? That depends on the fare type selected in the booking process.

ÖBB Standard-Ticket: Can be cancelled and refunded free of charge prior to the first day of validity on the outbound journey. Please note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.
Sparschiene: Unfortunately these tickets cannot be cancelled or refunded. If your ticket can be cancelled, then you will be able to cancel it immediately through Your Bookings.
Komfort-ticket Nightjet (night train tickets): Can be cancelled free when requested more than 15 days before the scheduled departure, and subject to a 50% fee (or 15€) when requested between 15 days and 24 hours before departure. Please note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.
Group Tickets (Einfach-Raus-Ticket): Fully refundable when requested before 00:00 on the day of departure.
VOR One-Way Ticket / VOR Einzelfahrt: This ticket is valid from the selected departure date and time for one uninterrupted journey on the selected route. Changing lines allowed. The journey must start within 2 hours after purchase. Cancellation is possible before the first day of validity.

Please note that we must follow the conditions set by ÖBB for their tickets and, unfortunately, cannot override them. If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us, and we will be happy to assist you further.

Tickets are issued for the people specifically named on the ticket. Unfortunately, tickets cannot be transferred.

2nd and 1st-class tickets are available for purchase depending on the fare selected. 1st class seats are more spacious with extra legroom.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur. If your train is delayed or your original service was cancelled you can claim compensation directly with ÖBB.

For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding ÖBB tickets:

Child: Up until the day before their 6th birthday-(travel for free)
Adolescents: From their 6th birthday until the day before their 15th birthday-(pay half price)
Adult: 15+ years old-(full price)

It is possible to reserve a seat for your ÖBB ticket, but it is not included in the ticket price. This can be done both during the booking and can be added on after the booking.

Please note that the ÖBB night train automatically includes a seat reservation.

For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

On the ÖBB website
By calling the ÖBB customer service on +43 (0)5 1717
At one of the ÖBB ticket counters

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for ÖBB tickets:

National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
International trips: Your ticket must be printed on A4 paper prior to your trip.

ÖBB kindly ask that when requiring assistance on your trip, that you contact them directly. They have the following information available:

Passengers can fill out a form in advance here.
The form must be submitted at least 12 hours prior to departure for national travels and at least 45 hours before international ones. Please note that when the time of departure is before 9 in the morning, the submission must be made before 6 pm the day before.
Passengers must be at the point of meeting 20 minutes before departure.

ÖBB Customer Service information for passengers requiring assistance:

Tel.: +430517175
E-Mail: msz@pv.oebb.at
More information can be found here.

Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry, as there are no restrictions.

They ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also fit in the overhead racks or storage compartments which are located at each end of the train.

Many passengers wish to travel with their beloved pets, and thankfully this is possible on most ÖBB trains. Please note the following policies for the transport of animals on ÖBB trains:

Small and harmless animals can be taken free of charge in suitable transport containers.
If you take an animal that cannot be transported as hand luggage in a transport container, you must pay for a fare for your pet.
Guide dogs: travel for free on all trains.

With ÖBB, bicycles can be taken on most local and long-distance trains.

On regional trains, you can bring your bike only if space is available. No bike reservation is necessary.
On long-distance trains, a reservation is mandatory. Reservations at the ÖBB ticket shop or via the ÖBB App cost € 3.-. At the ÖBB customer service at +43 (0)5 1717 and at the ÖBB ticket counters € 3.50.

ÖBB’s mission is to encourage as many people as possible to switch to rail and bus transport in order to conserve resources, save energy and cause comparatively low CO2 emissions. Every year, ÖBB saves Austria an average of 4 million tonnes of CO2-eq with their rail transport services.

You can read more about ÖBB’s sustainability initiatives on their website here.

The following ÖBB discount cards can be applied when booking on Omio:

ÖBB Vorteilscard
ÖBB Österreichcard
ÖBB Schulcard

Iryo

Iryo is the first private Spanish high-speed company operating on the routes from Madrid to Barcelona, Zaragoza and Valencia.

98% of Iryo trains are 100% recyclable!

Do you need a change of your ticket? With Iryo, multiple changes are supported on all fares. Itinerary changes are not possible. See the full fare policies below:

INICIAL:

Flexible: Ticket can be exchanged for a €10 fee (plus fare difference, if applicable) up to 30 minutes before departure. Departure time can be changed for the same departure date (price difference applies).

SINGULAR:

Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.

Abierta: Free changes up to 30 minutes before departure.

SINGULAR ONLY YOU:

Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
Abierta: Free changes up to 30 minutes before departure.

INFINITA BISTRO:

Flexible: Tickets can be exchanged (paying fare difference if applicable) up to 30 minutes before departure.

Abierta: Free changes up to 30 minutes before departure.

To change your ticket, you can modify it yourself via the Your Bookings page, or contact us so that we can assist you.

Cancellations can be made up to 30 minutes before the scheduled departure time through Your Bookings.

Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.

INICIAL:

Flexible: Ticket can be cancelled and refunded up to 7 days before departure for a fee of 30% of the ticket price. After this period, the ticket cannot be cancelled.

SINGULAR:

Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.

Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.

SINGULAR ONLY YOU:

Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.
Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.

INFINITA BISTRO:

Flexible: 5% fee if cancelled 7 days before departure. 10% fee up to 30 minutes before departure.
Abierta: No fees if cancelled 7 days before departure. 5% fee up to 30 minutes before departure.

The passenger's name is printed on your Iryo ticket. If, for some reason, the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this at the Iryo ticket counter in the station or by contacting us.

INICIAL: Comfortable seats, individual armrests, Wi-Fi, a power source and a USB connection.
SINGULAR: Comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.

SINGULAR ONLY YOU: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.

INFINITA BISTRO: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection, lounge access, and a free meal (The default menu offered is the Infinita Bistro menu. If you wish to switch to another menu, please contact Iryo at least 24 hours in advance; subject to availability).

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur. For all delays, cancellations, and strikes on Iryo trains, you can request compensation by completing the form available here. Their contact page is here.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding Iryo tickets:

Infant: 0-3 years. Travel free of charge without occupying a seat.
Child: 4-13 years.
Adult: 14+ years old.

Seats are assigned automatically, and you will receive specified seats on your PDF ticket according to the booked fare. Although seat reservations cannot always be changed, please contact us, and we will be more than happy to assist you with this.

The ticket can either be printed or shown on a mobile device.

Please see the Iryo accessibility page here for more information.

Passengers should arrive at the station 30 minutes before the train departs in order to board. Two minutes before the train departs the doors will shut, and no one may board.

If you use a wheelchair, it must be foldable for transport purposes. If you have other mobility issues, you can request a wheelchair to enable your transit through the station and to board and alight from trains.

You may take up to 2 pieces of luggage so long as they fit in the space provided without interfering with the security measures on board the train.

INICIAL:

Two pieces of luggage are allowed:

1 suitcase max size 55x35x25 cm
Handbag max size 36x27x15 cm

SINGULAR & SINGULAR ONLY YOU:

Three pieces of luggage are allowed:

1 suitcase max size 70x55x35 cm
1 suitcase max size 55x35x25 cm
Handbag max size 36x27x15 cm

INFINITA BISTRO:

Three pieces of luggage are allowed:

1 suitcase max size 70x55x35 cm
1 suitcase max size 55x35x25 cm
Handbag max size 36x27x15 cm

A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.
Pets must remain inside their travel cage throughout the entire journey. The travel cage must not exceed the following measurements: 60x35x35cm.
Pet transport comes at an additional cost and must be paid for before the trip.
There is no additional cost for guide dogs and assistance dogs, and they are not subject to weight or transport restrictions and may travel with their owner.
All pet conditions can be found on Iryo's website here.

Each customer may take a bicycle or electric scooter for free so long as they are disconnected, disassembled and stored in a properly sealed bag.
In both cases, the dimensions must not exceed 90x120x40 and must not be dangerous or inconvenient to other travellers. One bicycle per coach is permitted.
For more information, please see Iryo's website here.

Iryo believes that sustainable connectivity is achievable and works every day to make it a reality. They aim to lead the integration of various sustainable transportation modes so that the entire journey from start to finish meets the highest environmental standards.

You can read more about Iryo’s sustainability initiatives on their website here.

The following Iryo discount cards can be applied when booking on Omio:

General Large Family discount card
Special Large Family discount card

Italo

Italo is Italy’s first private high-speed rail operator and the first in the world to use Alstom’s new AGV train vehicles!

Depending on the fare type you book, date, time, class, and name changes are possible. If your fare allows for changes, you can modify it yourself via the Your Bookings page or contact us so that we can assist you.

Promo: Tickets cannot be changed.
Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee (paying fare difference if applicable).
Economy: These tickets can be modified up to 3 minutes before departure, subject to a 20% fee (paying fare difference if applicable).
Flex: Tickets can be modified without fees up to 3 minutes before departure (paying fare difference if applicable).
Day return ticket: Tickets can be modified without fees up to 3 minutes before departure (paying fare difference if applicable).

Life is chaotic and we understand that sometimes plans change. Therefore, if your fare allows for cancellations, you can do so through Your Bookings.

Promo: Tickets cannot be cancelled.
Low Cost: Tickets cannot be cancelled.
Economy: Tickets can be cancelled before departure, subject to a 40% fee.
Flex: These tickets can be cancelled before departure, subject to a 20% fee.
Day return ticket: Unfortunately these tickets cannot be cancelled.

The passenger's name is printed on your Italo ticket. If, for some reason, the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this on the Italo website or by contacting us.

Smart: Free WiFi, and a power source.
Prima: Reclining leather seats, free WiFi, a power source, extra space, fast track, welcome service, newspapers and magazines.
Club executive: Extra-wide armchairs, free WiFi, a power source, fast Track, dedicated catering, access to the Italo club lounge, and a personal screen.

Unfortunately accidents can happen, and unexpected disruptions do sometimes occur.

If your train is delayed or cancelled, you are, of course, entitled to request compensation with Italo. You can make a claim online by clicking here.

Infant: Under 36 months. Infants travel for free without seat reservations. To reserve a seat, a child ticket will need to be purchased instead.
Child: 0-13 years old.
Adult: 14+

With Italo, you have the option to choose your preferred seat during the Omio booking process for a non-refundable fee of at least 2 EUR.

If you opted not to choose your seat during booking, please note that seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

If you would like to amend your seat reservation and have booked an exchangeable fare, please get in touch with us so we can assist you with this.

It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

For assistance at the station, Italo requests that you contact Pronto Italo, even if the ticket you booked was through Omio. Passengers requiring assistance must be at the station at least 30 minutes before departure.

If you can carry it, you can probably bring it. Luggage should not obstruct aisles or inconvenience passengers and should fit in the overhead racks or storage spaces.

The only restriction concerns the size of the luggage if you booked with Smart class. Luggage should not exceed the following dimensions: 75x53x30 cm.

Yes! However, there are some conditions, so please read the information on the Italo website carefully before you travel.

Guide dogs assisting visually impaired passengers travel free of charge.

Folded bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

98% of materials used to build Italo trains are recyclable, and their state-of-the-art technology allows them to save more energy compared to competitors’ trains. This means a great reduction in CO2 emissions compared to other means of transport.

You can read more about Italo’s sustainability initiatives on their website here.

There are currently no supported discount cards when booking an Italo ticket on Omio.

BlaBlaCar Bus

BlaBlaCar Bus is a bus subsidiary of the French state railway, SNCF. BlaBlaCar Bus offers modern and popular options for bus travel, providing fast, efficient, economical and environmentally-conscious services.

Standard BlaBlaCar Bus tickets can be rebooked up until 30 minutes before your departure time via the BlaBlaCar Bus website.

Up to 30 days before departure, there are no fees to rebook.
29 - 7 days before departure, tickets can be rebooked for a cost of 30% of the ticket price.
6 days - 30 minutes before departure, tickets can be rebooked for a cost of 50% of the ticket price.
Rebooking is not possible less than 30 minutes before departure.

If you choose to exchange your trip and the new ticket is less expensive, you’ll receive a BlaBlaCar Bus voucher (valid for 1 year) for the price difference minus any fees. If the new ticket is more expensive, you'll pay the difference plus any fees. Please note that the vouchers issued are only redeemable on the BlaBlaCar Bus website.

Promo BlaBlaCar Bus tickets cannot be rebooked.

If your plans have changed and you need to cancel, simply visit the BlaBlaCar Bus website where you can cancel tickets (excluding 'Promo' fares) up to 30 minutes before departure.

Ticket is fully refundable up to 30 days before departure.
29 - 7 days before departure, the cancellation fee is 30% of the ticket price.
6 days - 30 minutes before departure, the cancellation fee is 50% of the ticket price.
Cancellations are not possible less than 30 minutes before departure.

If you choose to cancel your trip, you’ll receive a BlaBlaCar Bus voucher (valid for 1 year) for the original ticket price minus any fees. Please note that the vouchers issued are only redeemable on the BlaBlaCar Bus website.

Tickets will show the name of the passenger. Therefore, if the name on the ticket is incorrect or needs to be changed, we advise that cancel and re-book with the voucher (if the fare allows).

All seats are extra-wide recliners, and you will have access to air conditioning, plug sockets and onboard toilets.

If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.

If you would like to make a complaint regarding the service of your BlaBlaCar Bus trip, you can find the form on the BlaBlaCar Bus website.

Infant - Under 2 years old: 50% of the adult fare.
Child - 2-12 years old: Children under 12 years old pay 75% of the adult fare.
Adult - 12+

Seat assignment is based on availability at the time of booking. If you would like to change your seat reservation, however, you can do so by visiting the BlaBlaCar Bus website and logging in with your booking reference and email address.

You can either print your tickets at home or download a digital copy via the Omio app.

It is recommended to arrive 30 minutes before departure. A valid ID (identity card or passport) must be presented with the ticket.

BlaBlaCar Bus provides assistance to travellers via their customer service team. You will need to complete their contact form for passengers with reduced mobility at least 36 hours before the start of your journey.

You can travel with up to two pieces of hand luggage and one piece of checked baggage per passenger, up to a total weight of 23kg.

Guide dogs are permitted to travel provided BlaBlaCar Bus is informed prior to departure.

Other animals and pets are unfortunately not permitted on board.

Pets are not allowed to travel on international trips.

With the exception of folding bikes, it is not possible to travel with a bicycle. Please note that a single folding bicycle counts as one of your two allocated pieces of hold luggage. More information can be found here.

In 2023, BlaBlaCar’s mobility services contributed to avoiding 2 million tonnes of CO2 emissions.

For more information, please visit BlaBlaCarBus’ website here.

Booking with a BlaBlaCar Bus discount card on Omio is not possible at the moment.

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