• Travel Companies

    Here you will find all the information you need regarding the travel company you are traveling with.

    Can't find your carrier?

    UK Rail 

    Deutsche Bahn

    Renfe

    Trenitalia

    SNCF

    Movelia

    National Express

    SNCB (IC, Eurostar, Thalys)

    Italo

    BlaBlaBus (Ouibus)

  • UK Rail
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    The UK rail network is serviced by over 25 different train operators. Luckily, their tickets all follow the same terms and conditions.

    It is not possible to make direct changes to a UK Rail ticket.

    Off-Peak, Super Off-Peak or Anytime fares can simply be cancelled and a new ticket can then be purchased for the desired route, time or date.

    In the case of tickets with an Advance fare, you can exchange your ticket by first booking a new one for the same route but a different date/time, and then claiming a refund on the original booking.

    UK rail refunds must be requested no later than 28 days after departure. Whilst not all tickets are refundable, you can check your options depending on the fare you selected:

    Off-Peak / Super Off-Peak / Anytime fares: These tickets can be refunded through Your Bookings, minus a £10 fee set by the UK rail operators.

    Advance fare: These tickets can only be refunded if a replacement ticket has been purchased before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

    UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

    Within the UK rail system, first class and second class seating are available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do here.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed or cancelled, but your tickets were printed or scanned, you can make a claim with the rail operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

    If you didn't print or scan your tickets, you can make a claim by contacting our Customer Service team.

    Infant: under 5 years old, up to two infants can travel free of charge with each fare paying passenger.

    Child: 5-15 years old, a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.

    Adult: over 16 years old.

    Not all UK rail operators allow for seat reservations on all routes. When available, they will be applied to Advance fares, subject to availability.

    Off-Peak, Super Off-Peak or Anytime fares: As these tickets are flexible and are valid for use on a number of different trains, seat reservations are not applied.

    Any preferences you select during the booking process will be applied when possible but are not guaranteed.

    There are two ticket types in circulation within the UK rail system.

    Ticket on Departure (ToD): These tickets must be printed at the station before travelling, either at a ticket machine or the ticket desk.

    You will need your 8 digit booking reference and any bank card to print the tickets. The bank card does not need to be the same one you used to book.

    E-tickets: These can be shown from a mobile device either as a PDF file or from within the Omio app.

    E-tickets can also be printed at home onto plain paper and brought to the station. It is not possible to print these tickets at a ticket machine or desk at the station.

    Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found here.

    On UK trains you are allowed to travel with three items of luggage for free; this includes two large items (e.g. suitcases) and one smaller item (e.g. a briefcase).

    Full details of the free luggage allowance and any additional fees are available by contacting the individual UK rail Companies directly here.

    Yes! However there are some conditions, so please be sure to read the full conditions here before travelling.

    You can typically travel with your bike on all UK rail services, subject to space availability with the individual rail operator. The National Rail website has got you covered. Simply click here to find out more.

    All major UK railcards are supported and can be selected during the booking steps. If only one passenger in a group has a railcard, please make sure that you book the tickets separately.

  • Deutsche Bahn

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    Deutsche Bahn (DB) is the largest train company in Germany with their high-quality rail network making them one of the most popular ways to travel among locals and visitors.

    It is not possible to make any changes to a Deutsche Bahn ticket. Where possible, you can cancel your booking and make a new one for the desired itinerary.

    Depending on the fare you booked, some Deutsche Bahn tickets are refundable and can be cancelled in Your Bookings.

    Super Sparpreis: This ticket cannot be refunded or exchanged. This ticket is only valid for the selected train.

    Sparpreis: This ticket can be exchanged for a voucher (minus a €10 fee) up until the day before departure. This ticket is only valid for the selected train.

    Flexpreis: This ticket can be cancelled and fully refunded up until the day before departure. A €19 fee will apply to refunds requested on the day of departure. Tickets are valid all day.

    Deutsche Bahn tickets are automatically issued in the name of the lead passenger. The lead passenger's name cannot be changed and they must be travelling with ID in order for the ticket to be valid.

    Additional passengers are not named on the ticket and will not need to show identification.

    First class and second class seating is available. First class compartments are more spacious and quieter with a seat reservation included. Seat reservations for second class tickets can be added for an additional fee.

    Please note that WiFi as well as food and drink services are only available on ICE trains.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed or your original service was cancelled you can claim compensation directly with Deutsche Bahn. The compensation form is provided at the station, or you can download it here.

    Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling.

    Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling.

    Adult: over 15 years old.

    Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. For an additional fee, a seat reservation can be added during the booking process or on the DB website here.

    First class tickets: Seat reservations are included in the booking

    If you have a seat reservation and need to change your date/time of travel, remember to first change your seat reservation here and then cancel the ticket.

    Domestic journeys: The PDF ticket can be displayed on a mobile device.

    International journeys: We recommend that the PDF is printed, as mobile tickets may not be accepted outside of Germany.

    Passengers requiring assistance should contact the Mobility Service Centre to plan their trip.

    They can be reached by calling +49 (0) 180 6 51 25 12 between 06:00 and 22:00.

    For passengers using a wheelchair, dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.

    If you can carry it, you can bring it. Luggage should not obstruct the aisles or inconvenience passengers, and should fit in the overhead racks or storage compartments.

    It is possible to travel with a bicycle on all InterCity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked. These tickets can be booked at the station.

    Yes! Small pets under 10 kg can travel free of charge, as long as they are kept in a carrier. Dogs over 10kg must wear a muzzle and be kept on a lead at all times. Additional tickets for larger dogs can be purchased at the station.

    Guide dogs travel for free on all trains.

    All DB BahnCards are supported and can be selected during the booking process. If only one passenger in the group has a BahnCard, please make sure that you book the tickets separately.

  • Renfe
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    Renfe is a Spanish rail company with routes covering around 15,000 kilometres. Renfe trains also travel from Spain into France in cooperation with France's national train company, SNCF.
     

    Changes to the date, time or itinerary are dependent on the fare type selected. You can see your options below:

    • Básico (Basic Fare): This is the cheapest fare that unfortunately cannot be changed.
    • Elige Estandar/Comfort: These tickets can be modified subject to a fee.
    • Premium: Tickets can be changed up to 7 times without fees up to 30 minutes before departure, but any price difference needs to be paid.
    • Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.

    In order to change your ticket, please get in touch with us so that we can handle your request.

    If the fare type of your ticket allows for cancellation, you can easily do this through Your Bookings. See the options for each fare below: 
    • Básico (Basic Fare): This is the cheapest fare that unfortunately cannot be cancelled.
    • Elige Estandar/Comfort: Tickets can be cancelled, subject to a 30% fee.
    • Premium: Tickets can be cancelled, minus a 5% fee.
    • Ida y Vuelta: The whole booking can be cancelled minus a 15% fee. However, if you cancel the outbound or inbound tickets separately, the fee is 40%.
    Renfe tickets are automatically issued without the passenger name. This means they are valid for anybody to use and you are not required to have any ID to travel.
    Passengers have the option of choosing first class, second class, or second+ class.
    • Second class: Standard seats, power sockets for laptops & mobiles.
    • Second+ class: First class seats without lounge access or a meal.
    • First class: Reclining leather seats, complimentary newspaper, and power sockets. Access to club lounges at arrival and departure stations. A meal served at your seat on weekday AVE services.

    Unfortunately incidents can happen, and unexpected delays and cancellations do sometimes occur.

    Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

    Infant: under 4 years old. Passengers must select a free child's ticket during the booking process.

    Child: 4 - 14 years old. A 40% discount is automatically applied to the ticket price of a General fare. If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.

    Adult: 15+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Seat reservations cannot be changed after booking.

    Note: It is not possible to reserve a seat on Regional Express (R. Expres) journeys.

    This depends on whether you are travelling domestically (within Spain) or internationally.  

    Domestic routes: You can show your tickets from a mobile device.

    International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.

    It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Renfe directly.

    Wheelchairs should not exceed 70 x 130 x 140 cm (width, x depth x height).

    You can carry up to 3 pieces of luggage on a Renfe train. You will need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.

    Luggage will need to be placed in the designated areas on the train. 

    Yes! However there are some conditions so please be sure to check with Renfe directly before you travel.

    Guide dogs travel for free on all Renfe trains.

    Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).

    International journeys: Bikes are free of charge if folded and carried in a case not exceeding 120 x 90cm.

    The following discount cards can be applied to your Renfe booking during the booking process on Omio:
    • Tarjeta+Renfe Joven
    • Tarjeta Dorada
  • Trenitalia
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    Trenitalia is Italy's main train operator. Trenitalia has long distance, high-speed, intercity and night trains.

    Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, please contact us so that we can assist with this.

     

    Regional trains:

    • Ordinaria: 1 date/time change possible, up until the day before departure.
    • Trenord: Sadly these tickets cannot be modified at all.

    Intercity and Freccia trains:

    • Super Economy: Unfortunately these tickets cannot be changed.
    • Same day return: The departure time can be changed, before departure.
    • Economy: The date and time can be changed before departure, by paying the difference in price between the old and new ticket.
    • Base: Changes are possible before departure. Up to 1 hour after departure, the ticket can only be changed at a ticket office at the departure station.

    Eurocity and Thello trains (international):

    • Mini / Smart / Smart 2: Tickets cannot be changed unfortunately.
    • Adult / Standard: Changes possible, but price differences need to be paid.

    >Tickets between Italy and Switzerland can be changed before departure.

    >Thello train tickets can be changed up to 24 hours before departure.

    >Tickets between Italy and Austria/Germany cannot be changed.

      •  

    If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

     

    Regional trains:

    • Ordinaria: Tickets over 10 EUR can be cancelled up until the day before departure, minus a 20% fee. Tickets to/from Fiumicino Airport are non-refundable.
    • Trenord: These tickets cannot be cancelled.

    Intercity and Freccia trains:

    • Super Economy / Same day return / Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
    • Base: These tickets can be cancelled before departure with a 20% fee.

    Eurocity and Thello trains (international):

    • Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
    • Adult/Standard: These tickets can be cancelled, subject to a fee.

    Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying the name on a ticket is not always possible.

    Trenitalia offers a number of different classes depending on the train you are on:
    Regional trains:
    • 2nd class only: Armchair seating and bar-bistro service.

    Intercity and Eurocity trains:

    • 2nd class: Standard seating and bar-bistro service.
    • 1st class: Spacious armchair seating and bar-bistro service.

    Freccia trains:

    • Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
    • Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
    • Business class: All the standard and premium class benefits, more leg and elbow room, table service.
    • Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor. 

    Unfortunately incidents can happen, and unexpected delays and cancellations do sometimes occur.

    For all delays, cancellations, and strikes on Trenitalia trains, you can request compensation from the provider by completing the form available here.

    National trains:

    • Infant: under 4 years old. Free travel, providing they don't occupy a seat.
    • Child: 4-14 years old. Typically a 50% discount on the Base fare.
    • Adult: 15+

    Regional trains:

    • Infant: under 4 years old. Free travel, providing they don't occupy a seat.
    • Child: 4-11 years old. Typically a 50% discount.
    • Adult: 12+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There are no seats assigned on regional trains.

    All Trenitalia tickets can be displayed on a mobile device for inspection and therefore do not need to be printed.

    Passengers requiring assistance will need to contact the RFI via Sale Blu.

    There are no luggage restrictions when travelling with Trenitalia. Luggage will need to be placed in the designated areas on the train.

    Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.

    You'll be relieved to hear that pets can travel on Trenitalia trains.

    It is free to bring small pets if transported in a carrier no larger than 70 x 50 x 30 cm. Larger dogs must be on a lead and muzzled and can travel for an additional fee. Dogs are not allowed on regional trains between 7am-9am.

    Guide dogs can travel on all trains free of charge.

    You can take your bike on most trains, provided they are disassembled or folded.

    Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.

    The following Trenitalia discount cards can be applied when booking on Omio:
    • Carta Verde (Green Card)
    • Carta d'Argento (Silver Card)
    •  
  • SNCF
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    SNCF is the French national rail company that offers both national and international journeys exploring France, Spain, Germany and more.

    Changes to the date and time of your journey are dependent on the train and fare type selected. In order to change your ticket, please contact us.

     

    TGV and Intercités (Domestic France):

    • Eco: Unfortunately these tickets cannot be modified.
    • Semi-Flex/Prems: Changes are possible before departure. The closer it is to departure, the higher the fee will be to make a change.
    • Full-Flex: Changes possible up to 30 mins before departure. Time changes possible up to 30 mins after departure. No fees. 

     

    TER (Regional trains France):

    • All Tickets are non-exchangeable but are valid for the whole day.

     

    TGV Lyria:

    • Non-Flex: Unfortunately these tickets cannot be modified.
    • Semi-Flex: This ticket can be modified before departure subject to a 30€ fee.
    • Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.

     

    TGV France-Italy:

    • Non-Flex (Mini): These cannot be changed.
    • Semi-Flex: Tickets can be changed before departure, for a 50% fee. 
    • Full-Flex (Flexi): Tickets can be modified without fees before departure.

     

    TGV France-Belgium and France-Luxembourg:

    • Semi-Flex: Changes are possible before departure. The closer it is to departure, the higher the fee will be to make a change.
    • Full-Flex: Changes possible up to 30 mins before departure. Time changes possible up to 30 mins after departure. No fees.

    If the fare type of your ticket allows for cancellations, you can do this through Your Bookings.

     

    TGV and Intercités: 

    • Eco: These tickets cannot be cancelled.
    • Semi-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure, the higher the fee.
    • Full-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure, the higher the fee.

     

    TER (Regional trains France):

    • All TER tickets are non-refundable but are valid for the whole day.

     

    LGV Lyria:

    • Non-Flex: These tickets cannot be cancelled.
    • Semi-Flex: These tickets are refundable before departure, for a 30€ fee.
    • Full-Flex: Can be cancelled without fees before departure.

     

    TGV France-Italy:

    • Non-Flex (Mini): These tickets cannot be cancelled.
    • Semi-Flex: Cancellations are possible before departure, for a 50% fee.
    • Full-Flex (Flexi): Tickets can be cancelled without fees before departure.

     

    TGV France-Belgium and France-Luxembourg:

    • Semi-Flex: These tickets can be cancelled for a fee up until the time of departure. The closer it is to departure, the higher the fee.
    • Full-Flex: Up to 30 minutes after departure, no fees. Tickets can’t be cancelled if already changed between 30 minutes before and 30 minutes after departure.

    Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.

    Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.

    First class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.  

    Please let us know if you have experienced a delay or cancellation on your train and we will be happy to contact SNCF for you to try and get a resolution.

    Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

    Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.

    Adult: 11+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups in the same booking will be seated together where possible. Changing seat reservations is not possible.

    Keep in mind that TER tickets (regional trains) do not allow seat reservations.

    Domestic journeys: If the confirmation email states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.

    International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

    It is not possible to book services for passengers requiring assistance through Omio, therefore we would advise that you book with SNCF directly.

    To book a ticket, you can use Accès Plus service available here.

    There are no luggage restrictions when travelling with SNCF.

    Luggage will need to be placed in the designated areas on the train. Passengers must be considerate by ensuring luggage does not obstruct the aisle.

    Yes! However there are some conditions so please read the full policy on the SNCF website here.

    Note: All guide dogs and assistance dogs travel for free on all SNCF trains.

    All disassembled bikes, carried in a bag not exceeding 120x90cm can be transported free of charge.

    Assembled bikes can be taken for free on TER trains but will be charged an additional fee on all other trains.

    The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by SNCF. 
    • Carte Jeune
    • Carte Senior+
    • Carte Enfant+
    • Carte Week-end

     

     

  • Movelia

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    Movelia is a booking platform that combines a large number of different bus operators, allowing them to offer both national routes within Spain and international trips in Europe.

    With the exception of Promotional fares, the date/time on the majority of other Movelia tickets can be changed up to 2 hours before. The closer it is to departure, the higher the fee will be to make a change.

    Tickets can’t be changed less than 2 hours before departure.

    In order to change your ticket, please contact us so that we can assist with this.

    With the exception of Promotional fares, most other Movelia tickets can be cancelled up to 2 hours before. The closer it is to departure, the higher the fee will be for cancellations.

    Tickets can’t be cancelled less than 2 hours before departure.

    If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

    Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on a Movelia ticket is not possible.
    All seats include free WiFi and power sockets.
    Please let us know if you have experienced a delay or cancellation on your train and we will be happy to contact Movelia for you to try and get a resolution.

    Infants: 0-3 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

    Child: 4-11 years old. Child tickets are discounted.

    Adult: 11+ 

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. On occasion seat reservations can be changed, but this is not guaranteed.

    It's mandatory to print the tickets for all international routes. Tickets also need to be printed for national routes with the carriers Alsa, Hife, Autobuses la Unión, La Burundesa and Trasnportes Generales Comes.

    For national routes with any other Movelia carrier, mobile tickets are accepted.

    For passengers with disabilities, tickets should be booked directly with Movelia.

    There are adapted vehicles where wheelchair users are able to travel in their own chair. These tickets must be reserved at least 48 hours in advance, at no additional cost on the Movelia website.

    The luggage you are allowed depends on which carrier is operating on the Movelia ticket. The most common carriers and their allowances are as follows:
    • Alsa: You can carry up to 30kg of luggage free of charge on national trips, and up to 50kg on international trips. 
    • Avanza: You can take 2 suitcases in the hold with a total combined weight of 30kg. You can also take up to 2 pieces of hand luggage.
    • Vibasa: There are no restrictions on luggage as long as larger suitcases are stored in the luggage compartment below the cabin.

    On national trips, yes! However there are some conditions so please read the information on the Movelia website carefully before you travel.

    Pets are not allowed to travel on international trips.

    On national trips, bicycles are allowed by paying an extra charge, and you will need to book your ticket directly on the Movelia website as it is unfortunately not currently possible on Omio.

    Bikes are not permitted on international trips.

    There are currently no supported discount cards when booking a Movelia ticket on Omio.
  • National Express

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    National Express is the largest coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

    Tickets can be changed directly via the National Express website by clicking here. Should you have any questions, please contact our Customer Service team.

    • Restricted: These tickets cannot be modified.
    • Standard: Changes possible for a £5 fee, up to 1 hour before departure.
    • Fully Flexible: Tickets can be changed any time before departure, no fees.

    If your fare allows for cancellations, you can do so through Your Bookings.

    • Restricted: These tickets cannot be cancelled.
    • Standard: These tickets cannot be cancelled.
    • Fully Flexible: Tickets can be cancelled, subject to a £5 fee, up to 72 hours before departure.
    National Express tickets only include the name of the lead passenger who will need to travel with ID. Other passengers are not named on the ticket.

    There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.

    Was your journey delayed or cancelled? If so, then you are entitled to request compensation by contacting us so that we can make the request with National Express on your behalf.

    Infant: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.

    Child: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.

    Adult: 16+

    No seats are assigned on National Express tickets and can be chosen by the passengers when boarding on a first come-first serve basis.
    You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
    If you require additional assistance, National Express recommends that you contact them on addl@nationalexpress.com to do so.

    You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.

    You can also take a small piece of luggage (45x35x20cm) on-board with you provided that it fits under the seat.

    Additional luggage can be purchased by contacting National Express directly.

    Guide dogs travel for free on all services. All other animals are unfortunately not permitted on National Express services.
    Only folded bicycles can be taken provided they are stored in a case. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage.

    National Express does not currently support any discount cards.

  • SNCB (IC, Eurostar, Thalys)
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    SNCB is Belgium’s national rail company that covers national and international trips in Europe. Through SNCB, we offer InterCity, Thalys, and Eurostar tickets.

    Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, please contact us so that we can assist with this.

    • InterCity: Tickets cannot be changed but they are valid all day for the selected route on IC trains.
    • Eurostar:
        • Semi-Flex: Tickets can be modified before departure subject to a 40-50€ fee and any price difference.
        • Full-Flex: Tickets can be changed before departure without fees, but any price difference will need to be paid.
    • Thalys:
        • Non-Flex: The ticket cannot be modified.
        • Semi-Flex: Changes possible, minus a 15€ fee and any price difference.
        • Full-Flex: Tickets can be changed before departure without fees, but any price difference will need to be paid.

    If your fare allows for cancellations, you can do so through Your Bookings.

    • InterCity:
        • Non-Flex: Tickets cannot be cancelled but they are valid all day for the selected route on IC trains.
        • Semi-Flex: Cancellations are possible up until the day before departure, for a 5 EUR fee.
        • Full-Flex: Full ticket refunds are possible up until the day before departure.
    • Eurostar:
        • Semi-Flex: Tickets cannot be cancelled or refunded.
        • Full-Flex: The ticket can be cancelled free of charge before and up to two months after departure if unused.
    • Thalys:
        • Non-Flex: The ticket cannot be cancelled.
        • Semi-Flex: Can be cancelled before departure, minus a 50% fee.
        • Full-Flex: The ticket can be cancelled without fees before departure, and minus a 50% cancellation fee up until 2 months after departure.

    Wanting to know if your ticket can be used by someone else? Unfortunately this is not possible with SNCB bookings. Every ticket specifies the name of the passenger and this person will need to travel with ID.

    Are you looking for a particular class of service? Like most trains, SNCB offer first and second class seating, and in the case of Eurostar and Thalys there is also Business class:

    • Second class: Standard seating, depending upon availability.
    • First class: More space, more comfortable seating, in a quieter atmosphere.
    • Business / Premium class: Meal service, reclining seats, lounge access.

    Please note that for InterCity trains, as tickets are valid for more than one train, a seat cannot be guaranteed even when booking a first class ticket.

    If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

    Please contact us and we will be more than happy to contact SNCB on your behalf to try and get a resolution for you.

    Infant: Under 4 years old. They travel for free when sitting on an adult's lap.  

    Child: 4-11 years old.

    Adult: 12+

    Wondering if your ticket will have a seat reserved for you? For InterCity tickets, as they are valid for the entire day, there are no seat reservations with your ticket.

    For Eurostar and Thalys, seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    SNCB ickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish.

    If you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket.

    For passengers with disabilities, tickets should be booked directly with SNCB. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train, with no extra fee.

    Worried you might have packed too much for your trip? It shouldn’t be a problem with SNCB tickets. In general you will be allowed 2 pieces of main luggage plus an additional smaller hand luggage.

    If you are travelling on a Eurostar train with a Business Premier ticket, you can take an additional piece of main luggage.

    You can bring your pet with you on an InterCity (IC) train and on a Thalys train. Please take a look at their pet policies to ensure you have all the correct information before travelling.

    Unfortunately pets are not permitted on Eurostar trains.

    IIt is always possible to travel with a folded or disassembled bike as it will generally count as a piece of luggage. However we kindly advise that you check the full bicycle policies depending on whether you are travelling on an InterCity, Eurostar or Thalys train.

    SNCB discount cards are unfortunately not supported by Omio at the moment.
  • Italo
    Italo-treno-lavora-con-noi.jpg
     
    Italo is Italy’s first private high speed rail operator and the first in the world to use Alstom’s new AGV train vehicles!
     

    Date, time, class and name changes are possible, depending on the fare type you book. If your fare allows for changes, please contact us so that we can assist with this.

    • Promo: Tickets cannot be changed.
    • Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee.
    • Economy: These tickets can be modified up to 3 minutes before departure, subject to a 20% fee.
    • Flex: Tickets can be modified without fees up to 3 minutes before departure.
    • Day return ticket: Tickets can be modified without fees up to 3 minutes before departure.

    Life is chaotic and we understand that sometimes plans change. Therefore, if your fare allows for cancellations, you can do so through Your Bookings.

    • Promo: Tickets cannot be cancelled.
    • Low Cost: Tickets cannot be cancelled.
    • Economy: Tickets can be cancelled before departure, subject to a 40% fee.
    • Flex: These tickets can be cancelled before departure, subject to a 20% fee.
    • Day return ticket: Unfortunately these tickets cannot be cancelled.

    The passenger's name is printed on your Italo ticket. If for some reason the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this on the Italo website or by contacting us.

    Smart: Reclining leather seats, free WiFi.

    Comfort: Reclining leather seats, free WiFi, extra space.

    Prima: Reclining leather seats, free WiFi, extra space, fast track, welcome service, newspapers and magazines.

    Club executive: Extra-wide armchairs, free WiFi, fast Track, dedicated catering, access to the Italo club lounge, personal screen.

    Unfortunately accidents can happen, and unexpected disruptions do sometimes occur.

    If your train is delayed or cancelled, you are of course entitled to request compensation with Italo. You can make a claim online by clicking here.

    Infant: Under 36 months. Infants travel for free without seat reservations. To reserve a seat, a child ticket will need to be purchased instead.

    Child: 0-13 years old.

    Adult: 14+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    Please note that changing seat reservations is not possible.

    It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

    For assistance at the station, Italo requests that you contact Pronto Italo, even if the ticket you booked was through Omio. Passengers requiring assistance must be at the station at least 30 minutes before departure.

    If you can carry it, you can probably bring it. Luggage should not obstruct aisles or inconvenience passengers, and should fit in the overhead racks or storage spaces.

    The only restriction concerns the size of the luggage if you booked with Smart class. Luggage should not exceed the following dimensions: 75x53x30 cm.

    Yes! However there are some conditions so please read the information on the Italo website carefully before you travel.

    Guide dogs assisting visually impaired passengers travel free of charge.

    Folded bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

    There are currently no supported discount cards when booking an Italo ticket on Omio.
  • BlaBlaBus (formerly Ouibus)
    640px-BlaBlaBus_logo.svg.png 
     
    BlaBlaBus is a bus subsidiary of the French state railway, SNCF. BlaBlaBus offers modern and popular options for bus travel, providing fast, efficient, economical and environmentally-conscious services.

    With the exception of 'Promo' fares, all other BlaBlaBus tickets can be changed up until 30 minutes before your departure time via the BlaBlaBus website.

    If your plans have changed and you need to cancel, simply visit the BlaBlaBus website where you can cancel tickets (excluding 'Promo' fares) up to 30 minutes before departure.

    If you choose to cancel your trip, you will receive a BlaBlaBus voucher equivalent to the amount of your ticket, valid for 1 year. Please note that the vouchers issued are only redeemable on the BlaBlaBus website.

    Tickets will show the name of the passenger. Therefore, if the name on the ticket is incorrect or needs to be changed, we advise that cancel and re-book with the voucher (if the fare allows).
    All seats are extra-wide recliners, and you will have access to air conditioning, plug sockets, Wifi and onboard toilets.

    If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.

    If you would like to make a complaint regarding the service of your BlaBlaBus trip, you can find the form on their website here.

    Infants: Under 2 years old. Tickets are 50% of the adult fare. Child seats are not provided.

    Child: 2-12 years old. 

    Adult: 12+ 

    Seat assignment is based on availability at the time of booking. If you would like to change your seat reservation however, you can do so by visiting the BlaBlaBus website and logging in with your booking reference and email address.

    You can either print your tickets at home or download a digital copy via the Omio app.

    BlaBlaBus provides assistance to travelers via their customer service team. You will need to complete their contact form for passengers with reduced mobility at least 36 hours before the start of your journey.

    You can travel with up to two pieces of hand luggage and two pieces of checked baggage per passenger, up to a total weight of 20kg.

    Guide dogs are permitted to travel provided BlaBlaBus is informed prior to departure.

    Other animals and pets are unfortunately not permitted on board.

    Pets are not allowed to travel on international trips.

    With the exception of folding bikes, it is not possible to travel with a bicycle. Please note that a single folding bicycle counts as one of your two allocated pieces of hold-luggage.

    Booking with a BlaBlaBus discount card on Omio is not possible at the moment.

Travel Company Policies

Here you will find all the information you need regarding the travel company you are traveling with.

Can't find your carrier?

UK Rail 

Deutsche Bahn

Renfe

Trenitalia

SNCF

Movelia

National Express

SNCB (IC, Eurostar, Thalys)

Italo

BlaBlaBus (Ouibus)

1024px-NationalRail.svg.png

 

The UK rail network is serviced by over 25 different train operators. Luckily, their tickets all follow the same terms and conditions.

It is not possible to make direct changes to a UK Rail ticket.

Off-Peak, Super Off-Peak or Anytime fares can simply be cancelled and a new ticket can then be purchased for the desired route, time or date.

In the case of tickets with an Advance fare, you can exchange your ticket by first booking a new one for the same route but a different date/time, and then claiming a refund on the original booking.

UK rail refunds must be requested no later than 28 days after departure. Whilst not all tickets are refundable, you can check your options depending on the fare you selected:

Off-Peak / Super Off-Peak / Anytime fares: These tickets can be refunded through Your Bookings, minus a £10 fee set by the UK rail operators.

Advance fare: These tickets can only be refunded if a replacement ticket has been purchased before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

Within the UK rail system, first class and second class seating are available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do here.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed or cancelled, but your tickets were printed or scanned, you can make a claim with the rail operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

If you didn't print or scan your tickets, you can make a claim by contacting our Customer Service team.

Infant: under 5 years old, up to two infants can travel free of charge with each fare paying passenger.

Child: 5-15 years old, a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.

Adult: over 16 years old.

Not all UK rail operators allow for seat reservations on all routes. When available, they will be applied to Advance fares, subject to availability.

Off-Peak, Super Off-Peak or Anytime fares: As these tickets are flexible and are valid for use on a number of different trains, seat reservations are not applied.

Any preferences you select during the booking process will be applied when possible but are not guaranteed.

There are two ticket types in circulation within the UK rail system.

Ticket on Departure (ToD): These tickets must be printed at the station before travelling, either at a ticket machine or the ticket desk.

You will need your 8 digit booking reference and any bank card to print the tickets. The bank card does not need to be the same one you used to book.

E-tickets: These can be shown from a mobile device either as a PDF file or from within the Omio app.

E-tickets can also be printed at home onto plain paper and brought to the station. It is not possible to print these tickets at a ticket machine or desk at the station.

Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found here.

On UK trains you are allowed to travel with three items of luggage for free; this includes two large items (e.g. suitcases) and one smaller item (e.g. a briefcase).

Full details of the free luggage allowance and any additional fees are available by contacting the individual UK rail Companies directly here.

Yes! However there are some conditions, so please be sure to read the full conditions here before travelling.

You can typically travel with your bike on all UK rail services, subject to space availability with the individual rail operator. The National Rail website has got you covered. Simply click here to find out more.

All major UK railcards are supported and can be selected during the booking steps. If only one passenger in a group has a railcard, please make sure that you book the tickets separately.

DB.png

Deutsche Bahn (DB) is the largest train company in Germany with their high-quality rail network making them one of the most popular ways to travel among locals and visitors.

It is not possible to make any changes to a Deutsche Bahn ticket. Where possible, you can cancel your booking and make a new one for the desired itinerary.

Depending on the fare you booked, some Deutsche Bahn tickets are refundable and can be cancelled in Your Bookings.

Super Sparpreis: This ticket cannot be refunded or exchanged. This ticket is only valid for the selected train.

Sparpreis: This ticket can be exchanged for a voucher (minus a €10 fee) up until the day before departure. This ticket is only valid for the selected train.

Flexpreis: This ticket can be cancelled and fully refunded up until the day before departure. A €19 fee will apply to refunds requested on the day of departure. Tickets are valid all day.

Deutsche Bahn tickets are automatically issued in the name of the lead passenger. The lead passenger's name cannot be changed and they must be travelling with ID in order for the ticket to be valid.

Additional passengers are not named on the ticket and will not need to show identification.

First class and second class seating is available. First class compartments are more spacious and quieter with a seat reservation included. Seat reservations for second class tickets can be added for an additional fee.

Please note that WiFi as well as food and drink services are only available on ICE trains.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed or your original service was cancelled you can claim compensation directly with Deutsche Bahn. The compensation form is provided at the station, or you can download it here.

Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling.

Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling.

Adult: over 15 years old.

Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. For an additional fee, a seat reservation can be added during the booking process or on the DB website here.

First class tickets: Seat reservations are included in the booking

If you have a seat reservation and need to change your date/time of travel, remember to first change your seat reservation here and then cancel the ticket.

Domestic journeys: The PDF ticket can be displayed on a mobile device.

International journeys: We recommend that the PDF is printed, as mobile tickets may not be accepted outside of Germany.

Passengers requiring assistance should contact the Mobility Service Centre to plan their trip.

They can be reached by calling +49 (0) 180 6 51 25 12 between 06:00 and 22:00.

For passengers using a wheelchair, dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.

If you can carry it, you can bring it. Luggage should not obstruct the aisles or inconvenience passengers, and should fit in the overhead racks or storage compartments.

It is possible to travel with a bicycle on all InterCity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked. These tickets can be booked at the station.

Yes! Small pets under 10 kg can travel free of charge, as long as they are kept in a carrier. Dogs over 10kg must wear a muzzle and be kept on a lead at all times. Additional tickets for larger dogs can be purchased at the station.

Guide dogs travel for free on all trains.

All DB BahnCards are supported and can be selected during the booking process. If only one passenger in the group has a BahnCard, please make sure that you book the tickets separately.

renfe.png
 
Renfe is a Spanish rail company with routes covering around 15,000 kilometres. Renfe trains also travel from Spain into France in cooperation with France's national train company, SNCF.
 

Changes to the date, time or itinerary are dependent on the fare type selected. You can see your options below:

  • Básico (Basic Fare): This is the cheapest fare that unfortunately cannot be changed.
  • Elige Estandar/Comfort: These tickets can be modified subject to a fee.
  • Premium: Tickets can be changed up to 7 times without fees up to 30 minutes before departure, but any price difference needs to be paid.
  • Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.

In order to change your ticket, please get in touch with us so that we can handle your request.

If the fare type of your ticket allows for cancellation, you can easily do this through Your Bookings. See the options for each fare below: 
  • Básico (Basic Fare): This is the cheapest fare that unfortunately cannot be cancelled.
  • Elige Estandar/Comfort: Tickets can be cancelled, subject to a 30% fee.
  • Premium: Tickets can be cancelled, minus a 5% fee.
  • Ida y Vuelta: The whole booking can be cancelled minus a 15% fee. However, if you cancel the outbound or inbound tickets separately, the fee is 40%.
Renfe tickets are automatically issued without the passenger name. This means they are valid for anybody to use and you are not required to have any ID to travel.
Passengers have the option of choosing first class, second class, or second+ class.
  • Second class: Standard seats, power sockets for laptops & mobiles.
  • Second+ class: First class seats without lounge access or a meal.
  • First class: Reclining leather seats, complimentary newspaper, and power sockets. Access to club lounges at arrival and departure stations. A meal served at your seat on weekday AVE services.

Unfortunately incidents can happen, and unexpected delays and cancellations do sometimes occur.

Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

Infant: under 4 years old. Passengers must select a free child's ticket during the booking process.

Child: 4 - 14 years old. A 40% discount is automatically applied to the ticket price of a General fare. If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.

Adult: 15+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Seat reservations cannot be changed after booking.

Note: It is not possible to reserve a seat on Regional Express (R. Expres) journeys.

This depends on whether you are travelling domestically (within Spain) or internationally.  

Domestic routes: You can show your tickets from a mobile device.

International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Renfe directly.

Wheelchairs should not exceed 70 x 130 x 140 cm (width, x depth x height).

You can carry up to 3 pieces of luggage on a Renfe train. You will need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.

Luggage will need to be placed in the designated areas on the train. 

Yes! However there are some conditions so please be sure to check with Renfe directly before you travel.

Guide dogs travel for free on all Renfe trains.

Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).

International journeys: Bikes are free of charge if folded and carried in a case not exceeding 120 x 90cm.

The following discount cards can be applied to your Renfe booking during the booking process on Omio:
  • Tarjeta+Renfe Joven
  • Tarjeta Dorada
Trenitalia.png 

 

Trenitalia is Italy's main train operator. Trenitalia has long distance, high-speed, intercity and night trains.

Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, please contact us so that we can assist with this.

 

Regional trains:

  • Ordinaria: 1 date/time change possible, up until the day before departure.
  • Trenord: Sadly these tickets cannot be modified at all.

Intercity and Freccia trains:

  • Super Economy: Unfortunately these tickets cannot be changed.
  • Same day return: The departure time can be changed, before departure.
  • Economy: The date and time can be changed before departure, by paying the difference in price between the old and new ticket.
  • Base: Changes are possible before departure. Up to 1 hour after departure, the ticket can only be changed at a ticket office at the departure station.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: Tickets cannot be changed unfortunately.
  • Adult / Standard: Changes possible, but price differences need to be paid.

>Tickets between Italy and Switzerland can be changed before departure.

>Thello train tickets can be changed up to 24 hours before departure.

>Tickets between Italy and Austria/Germany cannot be changed.

    •  

If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

 

Regional trains:

  • Ordinaria: Tickets over 10 EUR can be cancelled up until the day before departure, minus a 20% fee. Tickets to/from Fiumicino Airport are non-refundable.
  • Trenord: These tickets cannot be cancelled.

Intercity and Freccia trains:

  • Super Economy / Same day return / Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Base: These tickets can be cancelled before departure with a 20% fee.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
  • Adult/Standard: These tickets can be cancelled, subject to a fee.

Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying the name on a ticket is not always possible.

Trenitalia offers a number of different classes depending on the train you are on:
Regional trains:
  • 2nd class only: Armchair seating and bar-bistro service.

Intercity and Eurocity trains:

  • 2nd class: Standard seating and bar-bistro service.
  • 1st class: Spacious armchair seating and bar-bistro service.

Freccia trains:

  • Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
  • Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
  • Business class: All the standard and premium class benefits, more leg and elbow room, table service.
  • Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor. 

Unfortunately incidents can happen, and unexpected delays and cancellations do sometimes occur.

For all delays, cancellations, and strikes on Trenitalia trains, you can request compensation from the provider by completing the form available here.

National trains:

  • Infant: under 4 years old. Free travel, providing they don't occupy a seat.
  • Child: 4-14 years old. Typically a 50% discount on the Base fare.
  • Adult: 15+

Regional trains:

  • Infant: under 4 years old. Free travel, providing they don't occupy a seat.
  • Child: 4-11 years old. Typically a 50% discount.
  • Adult: 12+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There are no seats assigned on regional trains.

All Trenitalia tickets can be displayed on a mobile device for inspection and therefore do not need to be printed.

Passengers requiring assistance will need to contact the RFI via Sale Blu.

There are no luggage restrictions when travelling with Trenitalia. Luggage will need to be placed in the designated areas on the train.

Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.

You'll be relieved to hear that pets can travel on Trenitalia trains.

It is free to bring small pets if transported in a carrier no larger than 70 x 50 x 30 cm. Larger dogs must be on a lead and muzzled and can travel for an additional fee. Dogs are not allowed on regional trains between 7am-9am.

Guide dogs can travel on all trains free of charge.

You can take your bike on most trains, provided they are disassembled or folded.

Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.

The following Trenitalia discount cards can be applied when booking on Omio:
  • Carta Verde (Green Card)
  • Carta d'Argento (Silver Card)
  •  
SNCF.png

 

SNCF is the French national rail company that offers both national and international journeys exploring France, Spain, Germany and more.

Changes to the date and time of your journey are dependent on the train and fare type selected. In order to change your ticket, please contact us.

 

TGV and Intercités (Domestic France):

  • Eco: Unfortunately these tickets cannot be modified.
  • Semi-Flex/Prems: Changes are possible before departure. The closer it is to departure, the higher the fee will be to make a change.
  • Full-Flex: Changes possible up to 30 mins before departure. Time changes possible up to 30 mins after departure. No fees. 

 

TER (Regional trains France):

  • All Tickets are non-exchangeable but are valid for the whole day.

 

TGV Lyria:

  • Non-Flex: Unfortunately these tickets cannot be modified.
  • Semi-Flex: This ticket can be modified before departure subject to a 30€ fee.
  • Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.

 

TGV France-Italy:

  • Non-Flex (Mini): These cannot be changed.
  • Semi-Flex: Tickets can be changed before departure, for a 50% fee. 
  • Full-Flex (Flexi): Tickets can be modified without fees before departure.

 

TGV France-Belgium and France-Luxembourg:

  • Semi-Flex: Changes are possible before departure. The closer it is to departure, the higher the fee will be to make a change.
  • Full-Flex: Changes possible up to 30 mins before departure. Time changes possible up to 30 mins after departure. No fees.

If the fare type of your ticket allows for cancellations, you can do this through Your Bookings.

 

TGV and Intercités: 

  • Eco: These tickets cannot be cancelled.
  • Semi-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure, the higher the fee.
  • Full-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure, the higher the fee.

 

TER (Regional trains France):

  • All TER tickets are non-refundable but are valid for the whole day.

 

LGV Lyria:

  • Non-Flex: These tickets cannot be cancelled.
  • Semi-Flex: These tickets are refundable before departure, for a 30€ fee.
  • Full-Flex: Can be cancelled without fees before departure.

 

TGV France-Italy:

  • Non-Flex (Mini): These tickets cannot be cancelled.
  • Semi-Flex: Cancellations are possible before departure, for a 50% fee.
  • Full-Flex (Flexi): Tickets can be cancelled without fees before departure.

 

TGV France-Belgium and France-Luxembourg:

  • Semi-Flex: These tickets can be cancelled for a fee up until the time of departure. The closer it is to departure, the higher the fee.
  • Full-Flex: Up to 30 minutes after departure, no fees. Tickets can’t be cancelled if already changed between 30 minutes before and 30 minutes after departure.

Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.

Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.

First class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.  

Please let us know if you have experienced a delay or cancellation on your train and we will be happy to contact SNCF for you to try and get a resolution.

Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.

Adult: 11+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups in the same booking will be seated together where possible. Changing seat reservations is not possible.

Keep in mind that TER tickets (regional trains) do not allow seat reservations.

Domestic journeys: If the confirmation email states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.

International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

It is not possible to book services for passengers requiring assistance through Omio, therefore we would advise that you book with SNCF directly.

To book a ticket, you can use Accès Plus service available here.

There are no luggage restrictions when travelling with SNCF.

Luggage will need to be placed in the designated areas on the train. Passengers must be considerate by ensuring luggage does not obstruct the aisle.

Yes! However there are some conditions so please read the full policy on the SNCF website here.

Note: All guide dogs and assistance dogs travel for free on all SNCF trains.

All disassembled bikes, carried in a bag not exceeding 120x90cm can be transported free of charge.

Assembled bikes can be taken for free on TER trains but will be charged an additional fee on all other trains.

The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by SNCF. 
  • Carte Jeune
  • Carte Senior+
  • Carte Enfant+
  • Carte Week-end

 

 

movelia.jpg

Movelia is a booking platform that combines a large number of different bus operators, allowing them to offer both national routes within Spain and international trips in Europe.

With the exception of Promotional fares, the date/time on the majority of other Movelia tickets can be changed up to 2 hours before. The closer it is to departure, the higher the fee will be to make a change.

Tickets can’t be changed less than 2 hours before departure.

In order to change your ticket, please contact us so that we can assist with this.

With the exception of Promotional fares, most other Movelia tickets can be cancelled up to 2 hours before. The closer it is to departure, the higher the fee will be for cancellations.

Tickets can’t be cancelled less than 2 hours before departure.

If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.

Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on a Movelia ticket is not possible.
All seats include free WiFi and power sockets.
Please let us know if you have experienced a delay or cancellation on your train and we will be happy to contact Movelia for you to try and get a resolution.

Infants: 0-3 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

Child: 4-11 years old. Child tickets are discounted.

Adult: 11+ 

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. On occasion seat reservations can be changed, but this is not guaranteed.

It's mandatory to print the tickets for all international routes. Tickets also need to be printed for national routes with the carriers Alsa, Hife, Autobuses la Unión, La Burundesa and Trasnportes Generales Comes.

For national routes with any other Movelia carrier, mobile tickets are accepted.

For passengers with disabilities, tickets should be booked directly with Movelia.

There are adapted vehicles where wheelchair users are able to travel in their own chair. These tickets must be reserved at least 48 hours in advance, at no additional cost on the Movelia website.

The luggage you are allowed depends on which carrier is operating on the Movelia ticket. The most common carriers and their allowances are as follows:
  • Alsa: You can carry up to 30kg of luggage free of charge on national trips, and up to 50kg on international trips. 
  • Avanza: You can take 2 suitcases in the hold with a total combined weight of 30kg. You can also take up to 2 pieces of hand luggage.
  • Vibasa: There are no restrictions on luggage as long as larger suitcases are stored in the luggage compartment below the cabin.

On national trips, yes! However there are some conditions so please read the information on the Movelia website carefully before you travel.

Pets are not allowed to travel on international trips.

On national trips, bicycles are allowed by paying an extra charge, and you will need to book your ticket directly on the Movelia website as it is unfortunately not currently possible on Omio.

Bikes are not permitted on international trips.

There are currently no supported discount cards when booking a Movelia ticket on Omio.

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National Express is the largest coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

Tickets can be changed directly via the National Express website by clicking here. Should you have any questions, please contact our Customer Service team.

  • Restricted: These tickets cannot be modified.
  • Standard: Changes possible for a £5 fee, up to 1 hour before departure.
  • Fully Flexible: Tickets can be changed any time before departure, no fees.

If your fare allows for cancellations, you can do so through Your Bookings.

  • Restricted: These tickets cannot be cancelled.
  • Standard: These tickets cannot be cancelled.
  • Fully Flexible: Tickets can be cancelled, subject to a £5 fee, up to 72 hours before departure.
National Express tickets only include the name of the lead passenger who will need to travel with ID. Other passengers are not named on the ticket.

There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.

Was your journey delayed or cancelled? If so, then you are entitled to request compensation by contacting us so that we can make the request with National Express on your behalf.

Infant: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.

Child: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.

Adult: 16+

No seats are assigned on National Express tickets and can be chosen by the passengers when boarding on a first come-first serve basis.
You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
If you require additional assistance, National Express recommends that you contact them on addl@nationalexpress.com to do so.

You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.

You can also take a small piece of luggage (45x35x20cm) on-board with you provided that it fits under the seat.

Additional luggage can be purchased by contacting National Express directly.

Guide dogs travel for free on all services. All other animals are unfortunately not permitted on National Express services.
Only folded bicycles can be taken provided they are stored in a case. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage.

National Express does not currently support any discount cards.

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SNCB is Belgium’s national rail company that covers national and international trips in Europe. Through SNCB, we offer InterCity, Thalys, and Eurostar tickets.

Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, please contact us so that we can assist with this.

  • InterCity: Tickets cannot be changed but they are valid all day for the selected route on IC trains.
  • Eurostar:
      • Semi-Flex: Tickets can be modified before departure subject to a 40-50€ fee and any price difference.
      • Full-Flex: Tickets can be changed before departure without fees, but any price difference will need to be paid.
  • Thalys:
      • Non-Flex: The ticket cannot be modified.
      • Semi-Flex: Changes possible, minus a 15€ fee and any price difference.
      • Full-Flex: Tickets can be changed before departure without fees, but any price difference will need to be paid.

If your fare allows for cancellations, you can do so through Your Bookings.

  • InterCity:
      • Non-Flex: Tickets cannot be cancelled but they are valid all day for the selected route on IC trains.
      • Semi-Flex: Cancellations are possible up until the day before departure, for a 5 EUR fee.
      • Full-Flex: Full ticket refunds are possible up until the day before departure.
  • Eurostar:
      • Semi-Flex: Tickets cannot be cancelled or refunded.
      • Full-Flex: The ticket can be cancelled free of charge before and up to two months after departure if unused.
  • Thalys:
      • Non-Flex: The ticket cannot be cancelled.
      • Semi-Flex: Can be cancelled before departure, minus a 50% fee.
      • Full-Flex: The ticket can be cancelled without fees before departure, and minus a 50% cancellation fee up until 2 months after departure.

Wanting to know if your ticket can be used by someone else? Unfortunately this is not possible with SNCB bookings. Every ticket specifies the name of the passenger and this person will need to travel with ID.

Are you looking for a particular class of service? Like most trains, SNCB offer first and second class seating, and in the case of Eurostar and Thalys there is also Business class:

  • Second class: Standard seating, depending upon availability.
  • First class: More space, more comfortable seating, in a quieter atmosphere.
  • Business / Premium class: Meal service, reclining seats, lounge access.

Please note that for InterCity trains, as tickets are valid for more than one train, a seat cannot be guaranteed even when booking a first class ticket.

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

Please contact us and we will be more than happy to contact SNCB on your behalf to try and get a resolution for you.

Infant: Under 4 years old. They travel for free when sitting on an adult's lap.  

Child: 4-11 years old.

Adult: 12+

Wondering if your ticket will have a seat reserved for you? For InterCity tickets, as they are valid for the entire day, there are no seat reservations with your ticket.

For Eurostar and Thalys, seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

SNCB ickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish.

If you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket.

For passengers with disabilities, tickets should be booked directly with SNCB. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train, with no extra fee.

Worried you might have packed too much for your trip? It shouldn’t be a problem with SNCB tickets. In general you will be allowed 2 pieces of main luggage plus an additional smaller hand luggage.

If you are travelling on a Eurostar train with a Business Premier ticket, you can take an additional piece of main luggage.

You can bring your pet with you on an InterCity (IC) train and on a Thalys train. Please take a look at their pet policies to ensure you have all the correct information before travelling.

Unfortunately pets are not permitted on Eurostar trains.

IIt is always possible to travel with a folded or disassembled bike as it will generally count as a piece of luggage. However we kindly advise that you check the full bicycle policies depending on whether you are travelling on an InterCity, Eurostar or Thalys train.

SNCB discount cards are unfortunately not supported by Omio at the moment.
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Italo is Italy’s first private high speed rail operator and the first in the world to use Alstom’s new AGV train vehicles!
 

Date, time, class and name changes are possible, depending on the fare type you book. If your fare allows for changes, please contact us so that we can assist with this.

  • Promo: Tickets cannot be changed.
  • Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee.
  • Economy: These tickets can be modified up to 3 minutes before departure, subject to a 20% fee.
  • Flex: Tickets can be modified without fees up to 3 minutes before departure.
  • Day return ticket: Tickets can be modified without fees up to 3 minutes before departure.

Life is chaotic and we understand that sometimes plans change. Therefore, if your fare allows for cancellations, you can do so through Your Bookings.

  • Promo: Tickets cannot be cancelled.
  • Low Cost: Tickets cannot be cancelled.
  • Economy: Tickets can be cancelled before departure, subject to a 40% fee.
  • Flex: These tickets can be cancelled before departure, subject to a 20% fee.
  • Day return ticket: Unfortunately these tickets cannot be cancelled.

The passenger's name is printed on your Italo ticket. If for some reason the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this on the Italo website or by contacting us.

Smart: Reclining leather seats, free WiFi.

Comfort: Reclining leather seats, free WiFi, extra space.

Prima: Reclining leather seats, free WiFi, extra space, fast track, welcome service, newspapers and magazines.

Club executive: Extra-wide armchairs, free WiFi, fast Track, dedicated catering, access to the Italo club lounge, personal screen.

Unfortunately accidents can happen, and unexpected disruptions do sometimes occur.

If your train is delayed or cancelled, you are of course entitled to request compensation with Italo. You can make a claim online by clicking here.

Infant: Under 36 months. Infants travel for free without seat reservations. To reserve a seat, a child ticket will need to be purchased instead.

Child: 0-13 years old.

Adult: 14+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

Please note that changing seat reservations is not possible.

It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

For assistance at the station, Italo requests that you contact Pronto Italo, even if the ticket you booked was through Omio. Passengers requiring assistance must be at the station at least 30 minutes before departure.

If you can carry it, you can probably bring it. Luggage should not obstruct aisles or inconvenience passengers, and should fit in the overhead racks or storage spaces.

The only restriction concerns the size of the luggage if you booked with Smart class. Luggage should not exceed the following dimensions: 75x53x30 cm.

Yes! However there are some conditions so please read the information on the Italo website carefully before you travel.

Guide dogs assisting visually impaired passengers travel free of charge.

Folded bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

There are currently no supported discount cards when booking an Italo ticket on Omio.
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BlaBlaBus is a bus subsidiary of the French state railway, SNCF. BlaBlaBus offers modern and popular options for bus travel, providing fast, efficient, economical and environmentally-conscious services.

With the exception of 'Promo' fares, all other BlaBlaBus tickets can be changed up until 30 minutes before your departure time via the BlaBlaBus website.

If your plans have changed and you need to cancel, simply visit the BlaBlaBus website where you can cancel tickets (excluding 'Promo' fares) up to 30 minutes before departure.

If you choose to cancel your trip, you will receive a BlaBlaBus voucher equivalent to the amount of your ticket, valid for 1 year. Please note that the vouchers issued are only redeemable on the BlaBlaBus website.

Tickets will show the name of the passenger. Therefore, if the name on the ticket is incorrect or needs to be changed, we advise that cancel and re-book with the voucher (if the fare allows).
All seats are extra-wide recliners, and you will have access to air conditioning, plug sockets, Wifi and onboard toilets.

If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.

If you would like to make a complaint regarding the service of your BlaBlaBus trip, you can find the form on their website here.

Infants: Under 2 years old. Tickets are 50% of the adult fare. Child seats are not provided.

Child: 2-12 years old. 

Adult: 12+ 

Seat assignment is based on availability at the time of booking. If you would like to change your seat reservation however, you can do so by visiting the BlaBlaBus website and logging in with your booking reference and email address.

You can either print your tickets at home or download a digital copy via the Omio app.

BlaBlaBus provides assistance to travelers via their customer service team. You will need to complete their contact form for passengers with reduced mobility at least 36 hours before the start of your journey.

You can travel with up to two pieces of hand luggage and two pieces of checked baggage per passenger, up to a total weight of 20kg.

Guide dogs are permitted to travel provided BlaBlaBus is informed prior to departure.

Other animals and pets are unfortunately not permitted on board.

Pets are not allowed to travel on international trips.

With the exception of folding bikes, it is not possible to travel with a bicycle. Please note that a single folding bicycle counts as one of your two allocated pieces of hold-luggage.

Booking with a BlaBlaBus discount card on Omio is not possible at the moment.