• Travel Companies

    Here you will find all the information you need regarding the travel company you are traveling with.

    Either select the operator from the list below or scroll down and select the 

    National Rail Trenitalia SJ
    Deutsche Bahn SNCB  Thalys
    SNCF NS Eurostar
    Renfe ÖBB Ouibus
    Italo SBB Eurolines Switzerland
    RegioJet National Express Movelia

     

    Can't find your carrier?

  • Deutsche Bahn

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    Deutsche Bahn (or DB) is the main train company in Germany and serves, on average, around 12.7 million passengers per day! 

    It is not possible to make any changes to a Deutsche Bahn ticket. Where possible, bookings can simply be cancelled and a new ticket purchased for the desired route, time or date.

    Life is chaotic and we understand that sometimes plans change. Whilst not all Deutsche Bahn tickets are refundable, you can easily check your options by looking at the fare types below:

    Super Sparpreis: This ticket cannot be refunded or exchanged. This ticket is only valid for the selected train.

    Sparpreis: This ticket can be exchanged for a voucher for a €10 fee up until the day before departure. This ticket cannot be refunded or exchanged on the departure date. This ticket is only valid for the selected train.

    Flexpreis: This ticket can be refunded or exchanged for free up until the day before departure. A €19 fee applies for refunds or exchanges requested on the departure date (€17.50 for regional IRE, RE and RB trains). Valid for any train departing on the date printed on the ticket.

    Tips regarding Flexpreis tickets:

    • Use the Deutsche Bahn website to cancel your Flexpreis ticket after the day of departure.

    • For domestic journeys under 100 km, you can only travel on the day indicated on the ticket.

    • For domestic journeys over 100 km, you can travel on the date indicated on the ticket and the following day. Provided you do not change the departure or destination stations, you can interrupt your journey or continue travelling on the next day.

    • On international journeys, tickets are valid for up to 4 days.

    Please note that we must follow the conditions set by Deutsche Bahn for their tickets, and unfortunately cannot override them. I

    If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

    Deutsche Bahn tickets are automatically issued in the name of the lead passenger.

    This person will be required to provide identification in order to travel. Other passengers are not named on the ticket itself and so will not need to show identification.

    The lead passenger's name cannot be changed. The lead passenger must be travelling in order for the ticket to be considered valid.

    First and second class seating is available.First class compartments are more spacious and generally quieter. In addition, seat reservations are automatically included with your booking. It is also possible to request a seat reservation when booking a second class ticket, for an additional fee.Please note: WiFi as well as food and beverage services are only available on ICE trains and is not affected by the seating class selected.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed or your original service was cancelled you are of course entitled to submit a compensation claim with Deutsche Bahn.

    You can do so by completing the form provided on the affected train, or download it from the train company website.

    • If the train is delayed for over 60 minutes, passengers are entitled to a 25% refund.

    • If the train is delayed for over 120 minutes, passengers are entitled to a 50% refund.

    • If a train is cancelled, a full refund can be claimed with Deutsche Bahn or alternatively, the ticket can be used on another train. It is best to check at a ticket counter to determine your options in the event of a cancellation.

    With Deutsche Bahn there are three age brackets which determine your ticket price:

    Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling.

    Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling.

    Adult: over 15 years old.

    Whether or not seat reservations are included with your ticket depends on the class you purchase. Take a look at the seating policies for Deutsche Bahn below:

    Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. You may choose to reserve a seat during the booking process for an additional fee (4.50€ per person on domestic journeys and 5.90€ on international journeys). The seat reservation can be changed once via the order search page on the Deutsche Bahn website.

    First class tickets: Seat reservations are automatically allocated at the time of booking for all passengers; children and infants travelling for free included. It can be changed once via the order search page on the Deutsche Bahn website.

    Tips:

    If you forget to add a seat reservation during the booking process, you can still reserve a seat on the Deutsche Bahn website after the booking has been made by following this link.

    If you have a seat reservation and need to change your date/time of travel, remember to first change your seat reservation to the new departure date/time and then cancel the ticket itself.

    During the booking process, mobile tickets are indicated by a special icon. When necessary, printing instructions are provided in your booking confirmation email. As a general rule for Deutsche Bahn tickets:

    Domestic journeys: The PDF ticket can be displayed on a mobile device.

    International journeys: We recommend that the PDF is printed, as mobile tickets may not accepted outside of Germany.

    Passengers requiring assistance should contact the Mobility Service Centre to plan their trip.

    They can be reached by calling +49 (0) 180 6 51 25 12 between 06:00 and 22:00.

    Calls cost a maximum of 20 cents from a German landline or 60 cents from a German mobile network. The costs of calls from abroad will depend on the telephone service provider.

    Agents at the Mobility Service Centre will assist passengers with finding the best connections, booking tickets and reserving seats, as well as arranging assistance with boarding the trains.

    For passengers using a wheelchair, please note that wheelchair dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.

    If you can carry it, you can probably bring it. Luggage should not obstruct the aisles or inconvenience other passengers, and should fit in the overhead racks or storage compartments that are located at each end of the train.

    It is possible to travel with a bicycle on all Intercity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked.

    If you would like to reserve a bike ticket at the same time as your own, you will need to complete the booking on the Deutsche Bahn website. Please follow the directions for doing so below:

    • When you search for train connections on the Deutsche Bahn website, in their "Advanced search options" select the option "Take a bicycle". You can then select trains which transport bicycles.

    • Enter the number of travellers and select a connection. Please note that small children have to be declared in the Travel Information if they also require a bicycle reservation (or a seating reservation).

    • You can complete the booking after entering your reservation options, whereby you can choose between the self-print ticket, or to have it delivered by post (3.90 EUR).

    • The coach number in which your bicycle storage compartment is located will be printed on your ticket. Together with your rail ticket, you will receive a bicycle reservation slip. This slip must be attached to your bicycle (ideally on the handlebars).

    If you have already made a booking with Omio and need to add a bicycle ticket, you will need to go to a Deutsche Bahn point of sale (ticket machine or ticket desk) to complete the reservation.

    Yes! However there are some conditions so please read the following carefully before you travel.

    Small pets under 10 kg are admitted on Deutsche Bahn trains free of charge, as long as they are kept in a closed basket or carrier and do not inconvenience any other passengers. The carrier needs to have the necessary equipment to dispose of waste.

    Larger dogs not kept in a basket or cage, must wear a muzzle and be kept on a leash at all times. Any passenger that does not follow this procedure may be required to leave.

    On long distance journeys, it is required to purchase a half-price ticket for a large dog. For regional journeys, you will need to buy a full-price adult fare ticket. For cross-border journeys, a child’s second-class ticket needs to be purchased for the dog.

    Guide dogs travel for free on all trains

    All DB bahncards are supported and can be selected when booking tickets via our website. The selected discount card will be applied to all tickets on the booking. If only one passenger has a bahncard, please make sure that you book separate tickets accordingly.

    Before finalising your booking, check to ensure that your bahncard is valid and that you are eligible for the associated discount. Remember that if your bahncard expires before your departure date, you will either need a new card or a new ticket.

     
  • UK Rail
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    The UK rail network is serviced by over 25 different operators. Luckily, their tickets all follow the same simple terms and conditions.

    It is not possible to make any changes to a UK rail ticket. Where possible, bookings can simply be cancelled and a new ticket purchased for the desired route, time or date.

    Life is chaotic and we understand that sometimes plans change. Whilst not all UK rail tickets are refundable, you can easily check your options by looking at the fare types below:

    Off-Peak / Super Off-Peak / Anytime: These tickets are flexible and can be refunded minus a £10 fee set by the UK rail operators.

    Advance fare: These tickets are not flexible and can only be refunded if a replacement ticket has been purchased for the same route at a different date or time. A £10 fee per person, per ticket is deducted from the refund total.

    Regardless of the fare type, once a ticket has been checked by a ticket inspector (or in the case of Mobile tickets ‘activated’) it is no longer refundable. Cancellations of unused UK rail tickets can be requested up to 28 days after the departure date of the outbound train.

    How do I cancel?

    • After checking your fare type, you will need to submit the online refund form by clicking here.
    • Once submitted, you will receive an email in 4-5 working days confirming your request.
    • If your request is approved, you will be refunded via the payment method used to make the booking.
    • Please note that if you have an Advance fare ticket, you must provide a booking reference for the replacement ticket where requested on the refund form.
    • If you printed your tickets from a machine at the station, then you must send these via post to the address specified on the refund form.

    We understand that this process can be confusing, so if you want some more information or simply need assistance completing the refund form, please get in touch. Our customer service team will be more than happy to assist you.

    UK rail tickets are automatically issued in the name of the purchaser. Don’t worry, they are valid for anybody to use and you are not required to produce identification in order to travel.

    Within the UK rail system, first and second class seating is available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do by clicking here.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed, or your original service was cancelled and you used your existing tickets, you are of course entitled to submit a compensation claim with the rail operator.

    Fortunately the UK rail Delay Repay scheme is a convenient way to lodge your claim. You will be able to find the name of the rail operator on your ticket and your claim will be handled by them directly.

    If your train has been cancelled and you didn't use your tickets to complete your journey you can apply for a refund by clicking here and completing the form (simply select the reason for your claim as 'Service Cancelled/Disrupted').

    Within the UK rail system there are three age brackets which determine your ticket price:

    Infant: under 5 years old, up to two infants can travel free of charge with each fare paying passenger.

    Child: 5-15 years old, a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.

    Adult: over 16 years old.

    Not all UK rail operators allow for seat reservations. On certain routes and at certain times, individual providers may also impose restrictions on seat availability.

    Advance fare: Seat reservations are automatically allocated at the time of booking subject to availability.

    Off-Peak, Super Off-Peak or Anytime fares: As these tickets are flexible and thus are valid for use throughout the day, seat reservations are not automatically included.

    If your selected journey time allows for seat reservation, you will be able to select a seating preference at no additional cost during the booking process. This choice will be adhered to wherever possible but is not guaranteed.

    Please note: For tickets that require printing at the station, seat reservations are printed on a separate voucher. Bookings with seat reservations are only valid if you have the reservation voucher as well as the tickets.

    There are three ticket types in circulation within the UK rail system.

    Ticket on Departure (ToD): These tickets must be printed at the station before travelling. Most train stations within the UK have a ticket machine or a ticket counter, where you will be able to print your tickets. You can check the station facilities for each station on the National Rail website by clicking here.

    In order to print your tickets, you will need your 8 digit booking reference and any bank card. You do not need to have the card used to pay in order to retrieve your tickets or travel. Your unique booking code is found in your booking confirmation email.

    E-tickets: These can be shown from a mobile device either as a PDF file or from within the Omio app. They must be scanned at the ticket gates, and once they have been scanned they are no longer refundable.

    E-tickets can also be printed at home onto plain paper and brought to the station. It is not possible to print these tickets at a ticket machine or desk at the station.

    Mobile Tickets: These tickets are only valid when presented from within the Omio app. A screenshot of the ticket will not be considered valid. It is not possible to print these tickets or convert them to another ticket format. Please remember to ‘Activate’ your ticket before you board the train.

    Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found by clicking here.

    If you can carry it, you can probably bring it. On UK trains you are allowed to travel with up to three items of personal luggage free of charge; this includes two large items (suitcases or rucksacks) and one item of smaller hand luggage (such as a briefcase).

    Excess luggage and certain bulky items (such as sports equipment) can be transported subject to available space and for an additional charge. Please note: on some Gatwick Express services, bulky items can be transported free of charge.

    Full details of the free luggage allowance and any additional fees are available by contacting the individual UK rail Companies directly by clicking here.

    Yes! However there are some conditions so please read the following carefully before you travel.

    • A maximum of two animals per passenger are permitted to travel at no additional cost, provided they do not endanger or inconvenience passengers or members of staff. You may be liable to pay a fine should you travel with more than two animals.
    • Dogs must be on a lead at all times unless they are travelling in a pet carrier.
    • Dogs without leads, all cats, birds and other small animals must be carried in an enclosed basket, cage or pet carrier. The animal must be able to stand and lie down comfortably.
    • Animals and containers must not occupy seats, otherwise you may be fined.
    • Animals are not allowed in restaurant cars except for blind and deaf persons' assistance dogs, which are permitted at the steward's discretion. Every effort will be made to serve meals at blind or deaf persons' seats within the normal seated accommodation however.

    Sleeper services:

    • Blind and deaf persons' assistance dogs are permitted on sleeper services provided the passenger is travelling in single-cabin accommodation. There is no additional charge to travel with your companion animal.
    • Caledonian Sleeper allow you to travel with your dog subject to an additional cleaning fee. This fee is not charged for assistance animals.
    • Reservations for all dogs travelling on a sleeper service should be made at least 48 hours in advance of the departure date.

    Byelaw 16 of the UK rail system permits the operator to refuse carriage or entry to any animal. If the animal causes a nuisance or is an inconvenience to other passengers, you may be asked to leave the train or railway premises.

    You can typically travel with your bike on all UK rail services, subject to availability with the individual rail operator. The National Rail website has got you covered. Simply click here to find out more.

    All major UK railcards are supported and can be selected when booking tickets via our website. The selected railcard discount will be applied to all tickets on the booking. If only one passenger has a railcard, please make sure that you book separate tickets accordingly.

    Before finalising your booking, check to ensure that your railcard is valid and that you are eligible for the associated discount. Remember that if your railcard expires before your departure date, you will either need a new railcard or a new ticket.

  • Italo
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    Italo is Italy’s first private high speed rail operator and the first in the world to use Alstom’s new AGV train—the holder of the world speed record for wheeled rail vehicles!
     

    Changes to the date, time, class (ambience) and the passenger name are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below. It is not possible to amend the itinerary or seat assignment.

    • Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee and the eventual price difference with the new ticket.
    • Economy: These tickets can be modified until 3 minutes before departure, subject to a 20% fee and the eventual price difference with the new ticket.
    • Flex: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket.
    • Day return ticket: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket. This fare is available to book up to the day before departure.

    In order to change your ticket, give us a call so we can handle any amendments over the phone. Alternatively, you can also manage your booking directly on the Italo website.

    Looking to cancel your ticket rather than change it? Please refer to your ticket type under "Can I cancel my ticket?" below for more information.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all Italo rail tickets are refundable, you can easily check your options by looking at the fare types below:

    • Low Cost: Sadly these tickets are non-refundable.
    • Economy: These tickets can be cancelled before departure, subject to a 40% fee.
    • Flex: These tickets can be cancelled before departure, subject to a 20% fee.
    • Day return ticket: Unfortunately these tickets are non-refundable.

    If you are encountering an issue with the cancellation process, we would be more than happy to assist you. Please contact us via phone or live chat. Alternatively you can also send a message using our web form.

    The passenger's name that you enter during the booking process will be printed on your Italo ticket. If for some reason the name is wrong or the passenger has changed, don't panic. For most tickets you will be able to change the name on the Italo website or by giving us a call.

    The four classes—or 'ambiences'—available differ in terms of comfort and available amenities.
    • Smart: 'Affordable, comfortable, convenient,' reclining leather seats, free WiFi.
    • Comfort: 'Affordability with extra space,' reclining leather seats, free WiFi, extra space.
    • Prima: 'Maximum relax, unique service,' reclining leather seats, free WiFi, extra space, fast track, welcome service, newspapers and magazines.
    • Club executive: 'Relax in comfort and privacy,' extra-wide armchairs, free WiFi, fast Track, dedicated catering, access to the Italo club lounge, personal screen.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed, or your original service was cancelled you are of course entitled to submit a compensation claim with Italo. You can  make a claim online by clicking here

    Not sure which ticket to book? With Italo, there are three age brackets which determine the price of your ticket:

    • Infant: under 36 months old. An infant can travel for free but no seat will be reserved. To get a seat reservation, a child ticket will have to be purchased instead.
    • Child: 0-13 years old.
    • Adult: 14+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

    It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

    Italo assures the non-discriminatory transportation of all passengers.

    For assistance at the station, Italo request that you contact Pronto Italo, even if the ticket you booked was through Omio. Passengers requiring assistance must be at the station at least 30 minutes before departure.

    Passengers with wheelchairs are guaranteed adapted seats on all Italo trains. Regrettably it is not currently possible to book the required services through Omio, therefore we would recommend that you place the entire booking through Pronto Italo.

    Wheelchairs must not exceed 70 cm in width, 120 cm in depth and 109 cm in height. The total weight (passenger and luggage included) should not exceed 200 kg.

    If you can carry it, you can probably bring it. Luggage should not obstruct the aisles or inconvenience other passengers, and should fit in the overhead racks or storage compartments that are located at each end of the train.

    The only restriction concerns the size of the luggage should be be travelling with a SMART ticket. Luggage should not exceed the following dimensions: 75x53x30 cm.

    Yes! However there are some conditions so please read the following carefully before you travel.

    Small dogs (under 10 kg), cats and other pets are accepted on Italo trains (one per passenger), provided they are transported in a suitable travel container and kept in the luggage spaces next to the passenger's seat.

    Animals travelling with passengers from abroad need to have their relevant ID and passports as set by EC regulation no. 998/2003.

    Dogs over 10 kg are allowed on board provided they are kept on a leash and are muzzled when boarding or alighting, or when requested by Italo staff. The service must be booked at least 2 hours before departure by calling Pronto Italo. Please note that this service is only possible for customers in possession of flex-fare tickets in Smart, Comfort and Prima classes.

    Guide dogs assisting visually impaired passengers travel free of charge.

    Bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

    Italo do not support any discount cards at present.
  • Renfe
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    The Spanish state railway Renfe was created in 1941 to run the nation's rail network when it was nationalised. Renfe operates a wide variety of services ranging from regional rural lines and commuter links to the modern, high-speed AVE intercity trains. Renfe routes cover around 15,000 kilometres of railway. Renfe trains also travel from Spain into France in cooperation with France's national train company, SNCF.
     

    Changes to the date, time or itinerary are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

    • Promo: This is the cheapest fare offered by Renfe, however they are restricted and therefore changes are not possible.
    • Promo+: The ticket can be modified, subject to a 20% fee and the eventual price difference between your ticket and the new ticket.
    • Flexible: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will of course be entitled to a refund of the difference.
    • General: Similar conditions to the Flexible fare, a small exchange fee may apply though.
    • Ida y Vuelta: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will be entitled to a refund of the difference.
    • Essential: Unfortunately these tickets cannot be modified.
    • Flexi: Unfortunately these tickets cannot be modified.

    In order to change your ticket, give us a call so we can handle any amendments over the phone.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all Renfe rail tickets are refundable, you can easily check your options by looking at the fare types below:

    • Promo: Sadly these tickets cannot be cancelled.
    • Promo+: The ticket can be cancelled before departure, subject to a 20% fee.
    • Flexible: The ticket can be cancelled before departure, subject to a 5% fee.
    • General: The ticket can be cancelled before departure, subject to a 15% fee.
    • Ida y Vuelta: If the outbound and inbound tickets are cancelled at the same time, a 15% fee will apply. If the tickets are cancelled separately, a 40% fee will apply.
    • Essential: The ticket can be cancelled before departure, subject to a 50% fee.
    • Flexi: The ticket can be cancelled free of charge more than 24 hours before departure and subject to a 10% fee less than 24 hours before departure.

    If you are encountering an issue with the cancellation process, we would be more than happy to assist you. Please contact us via phone or live chat. Alternatively you can also send a message using our web form.

    Renfe tickets are automatically issued without a name. Don’t worry, they are valid for anybody to use and you are not required to produce identification in order to travel.
    Passengers have the option of choosing either first or second class tickets with Renfe.
    • Second class: Standard seats, power sockets for laptops & mobiles.
    • Second+ class: First class seats without lounge access or a meal.
    • First class: Reclining leather seats, complimentary newspaper, power sockets for laptops & mobiles. Access to club lounges at arrival and departure stations. A meal served at your seat on weekday AVE services.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    Here's what you are entitled to should you find yourself inconvenienced whilst travelling on a Renfe service:

    Delays: Depending on the type of train affected and the observed delay at arrival, passengers are entitled to the following compensation:
    • Alvia, Euromed and AV City trains: 50% refund for delays over 30 minutes and 100% over 60 minutes.
    • Talgo, Intercity and Trenhotel: equal or over 60 minutes: 50% refund, over 90 minutes: 100%.
    • Media Distancia: over 15 minutes: 25% refund, over 30 minutes: 50% refund, over 60 minutes: 100% refund.
    • Regional: over 30 minutes: 25%, over 45 minutes: 50%, over 60 minutes: 100%.
    • Avant: over 15 minutes: 50% refund, over 30 minutes: 100% refund.

    Please let us know if you have experienced one of the above delays on your train and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

    Cancellations: Passengers will need to claim compensation directly with Renfe for cancellations. You can do so either at the ticket counter or by clicking here.

    Strikes: While a rare occurrence, Renfe does go on strike once in a while. Most of the time, tickets can be exchanged or cancelled free of charge. 

    Not sure which ticket to book? With Renfe, there are three age brackets which determine the price of your ticket:

    Infant: under 4 years old, passengers must select a free child's ticket during the booking process - this can be booked along with adult tickets but it is also possible to add this on an existing booking, just let us know ASAP.

    Child: 4 - 14 years old, a 40% discount is automatically applied to the ticket price of a General fare.  If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.

    Adult: 15+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

    It is not possible to reserve a seat on Regional Express (R. Expres) journeys.

    This depends on whether you are travelling domestically (within Spain) or internationally. Renfe states the following: 

    Domestic routes: Customers may show their tickets from a mobile device, must be the full document.

    International routes: Customers are required to print their tickets before departure. Tickets can be printed from any of the main stations (i.e. in large cities) via the fancy purple Renfe ticket machines, but they cannot be printed from a ticket office.

    It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Renfe directly. They can be reached by calling +34 91 214 05 05.

    Ticket can also be booked:

    • At the train station
    • At a Renfe sales offices
    • On the Renfe website

    When booking you will need to indicate the type of assistance that is needed: a person travelling in a wheelchair needing a appropriate seat, a person in a folding wheelchair needing a regular seat, a person with auditory or visual impairment without a guide, or a person with reduced mobility.

    Once the service has been requested, you will need to go to the designated meeting point at the station, at least 30 minutes before departure.

    If the train you are travelling on has a specific seat for reduced mobility in 1st class, you will pay the same price as for a 2nd class ticket.

    Wheelchairs should not exceed 70 x 130 x 140 cm (width, x depth x height). 

    You can carry up to 3 pieces of luggage on a Renfe train. You do need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.

    Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

    Yes! However there are some conditions so please read the following carefully before you travel.

    • On AVE and Long Distance trains, passengers are entitled to travel with one animal per passenger. Animals should weigh no more than 10 kg and will need to be carried in a basket or container not exceeding the following dimensions, 60 x 35 x 35 cm. On sleeper trains, passengers must reserve a full cabin.
    • On Media Distancia and Avant trains, small pets are permitted provided they are under the owner’s supervision at all times and that other passengers are not inconvenienced. Pets must travel with a health certificate in accordance with health and safety conditions established by current legislation.
    • On commuter trains: Small pets are permitted provided they are under the owner’s supervision and that other passengers are not inconvenienced.
    • Guide dogs travel for free on all the above trains.
    Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).

    In Media Distancia, Feve and Cercanias trains, it is not necessary for the bike to be kept in a bag and will be considered hand luggage if it is folded and the sum of its dimensions does not exceed 180 cm. Fully assembled bikes may be transported under the following conditions:

    • On a Renfe service without reservation options: one bike per passenger and subject limited storage on board. A three euro fee applies for journeys over 100 km. For journeys under 100 km, no fee is charged.
    • In services with reservation options, the number of spaces on board is limited and passengers will be charged three euros for trips over 100 km.

    International journeys: Free of charge if folded and carried in a case not exceeding 120 x 90cm.

    We completely understand that this can be a little confusing. If you are unsure of anything at all (or just want to make sure you have it right), give us a quick call and we will do our best to clear it up for you.

    Take a look below to see all of the discount cards that can be applied to your Renfe booking.
    • Tarjeta+Renfe Joven 50
      • Scope: Valid for travelers aged between 14 and 25 years old.
      • Discount on AVE and Larga Distancia trains: 50% discount if the ticket is booked up to 30 days before departure, 40% more than 15 days prior departure and 30% if the ticket is purchased less than 15 days before departure.
      • Discount on Avant and Media Distancia trains: 25% discount on all trains.
      • Cost: 50€ per year.
      • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 20% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
      • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 30% fee.
    • Tarjeta Dorada
      • Scope: Valid for travelers over 60 years old or people over 18 declared with a permanent disability.
      • Discount on AVE and Larga Distancia trains: 40% discount from Monday to Friday and 25% discount from Friday to Sunday.
      • Discount on Media Distancia trains: 40% discount on all trains, days and routes.
      • Discount on Avant trains: 40% discount on Saturdays and Sundays and 25% discount from Monday to Friday.
      • Cost: 6€ per year.
      • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 10% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
      • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 15% fee.
  • Trenitalia
    Trenitalia.png 
    Trenitalia is Italy's main train operator. It is government owned and was created in 2000. Its long distance trains are FRECCE (or arrows) and Intercity trains. Trenitalia's high-speed trains, the Frecciargento and Frecciarossa can travel up to 250 km/h and 300 km/h respectively Intercity and night trains are slower, but cheaper. Trenitalia offers a first and second-class service on its long distance trains.
     
    Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below: In order to change your ticket, give us a call so we can handle any amendments over the phone.
     
    Please bear in mind that the general changes that can be made are date and/or departure time changes. There are some tickets that do allow for a change of itinerary and of name but these are for Base fares only.

    Regional trains:

    • Ordinaria: These tickets can be modified once up until 23:59 on the day before departure.
    • Trenord: Sadly these tickets cannot be modified at all.

    Intercity and Freccia trains:

    • Super Economy: Unfortunately these tickets cannot be modified.
    • Same day return: Only the departure time can be modified before departure.
    • 2x1 special offer: These ticket cannot be modified at all.
    • Economy: These tickets can be modified before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed.
    • Base: The ticket can be modified free of charge and unlimited times before departure contacting our Customer Service. Up to 1 hour after departure, it can be exchanged free of charge once at train ticket office at the departure station only.

    Eurocity and Thello trains (international):

    • Mini / Smart / Smart 2: No modifications can be made for these unfortunately.
    • Adult / Standard: These tickets can be modified, subject to the price difference between the original and the new booking. For connections between Italy and Switzerland changes can be made up until the departure time. For Thello trains changes can be made up to 24 hours before departure on Thello trains. Connections between Italy and Austria/Germany do not allow for changes.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all Trenitalia rail tickets are refundable, you can easily check your options by looking at the fare types below:

    Regional trains:

    • Ordinaria: The ticket can be cancelled until 23:59 on the day before departure, subject to a 20% penalty. The value per ticket must be 10 euros minimum. However, tickets from/to Fiumicino Airport are not eligible for cancellation.
    • Trenord: Sadly you cannot cancel these tickets and they are non-refundable.

    Intercity and Freccia trains:

    • Super Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
    • Same day return: Unfortunately these tickets cannot be cancelled and are non-refundable.
    • 2x1 special offer: Unfortunately these tickets cannot be cancelled and are non-refundable.
    • Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
    • Base: These tickets can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.

    Eurocity and Thello trains (international):

    • Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
    • Adult/Standard: These tickets can be cancelled, subject to a penalty.

    Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a ticket is not always possible. 

    For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

    Trenitalia offers a number of different classes depending on the train you are on:

    Regional trains

    • 2nd class only: Armchair seating and bar-bistro service.

    Intercity and Eurocity trains

    • 2nd class: Standard seating and bar-bistro service.
    • 1st class: Spacious armchair seating and bar-bistro service.

    Freccia trains

    • Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
    • Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink (coffee, soft drink or prosecco).
    • Business class: All the standard and premium class benefits, more leg and elbow room, table service, high quality healthy Italian products.
    • Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor, stylish chairs with a 180° rotation.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    Delays: In the case of a late arrival of Frecciarossa, Frecciargento and Frecciabianca trains from 30 to 59 minutes after the time scheduled, Trenitalia will issue a voucher equal to 25% of the ticket price. If your train arrived more than 60 minutes late at your final destination, you are entitled to a refund equal to:

    25% of the ticket price for a delay ranging from 60 to 119 minutes.
    50% of the ticket price for a delay of at least 120 minutes.

    For all delays on Trenitalia trains, you will request compensation from the provider by completing the form available here

    Cancellations and Strikes: In regards to compensation, you will need to fill in the online form to submit your claim. If you happen to be at the station, it could be worth while just passing by the ticket counter to check if you can be put on a difference service instead.

    Not sure which ticket to book? With Trenitalia, there are three age brackets which determine the price of your ticket:

    National trains

    • Infant = under 4 years old: free travel, providing they don't occupy a seat
    • Child = 4-14 years old: typically a 50% discount on the Base fare
    • Adult = 15+

    Regional trains

    • Infant = under 4 years old: free travel, providing they don't occupy a seat
    • Child = 4-11 years old: typically a 50% discount
    • Adult = 12+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

    Unfortunately there are no seats assigned on Regional trains with Trenitalia.
    All Trenitalia tickets can be displayed on a mobile device for inspection and therefore do not need to be printed.

    Passengers requiring assistance will need to contact the RFI (Rete Ferroviaria Italiana) via RFI's Sale Blu or call the RFI National Telephone Number: +39 199 30 30 60

    Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel.

    There are no luggage restrictions when travelling with Trenitalia. 

    Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

    Thello trains: 2 standard-sized suitcases allowed measuring less than 160 cm (h+l+w) and one piece of hand luggage (per passenger). 2 extra pieces can be taken on board, subject to available space and to a 40€ fee per item.

    You'll be relieved to hear that Trenitalia do allow for pets to travel on their trains, provided you meet the following requirements:

    It is free to bring cats and other small pets on Trenitalia trains, provided they are transported in a carrying case or crate no larger than 70 x 50 x 30 cm. Larger dogs may travel with their owner for an additional fee provided they are muzzled and leashed. Dogs are prohibited on Regional Trenitalia trains during the morning rush hour from 7:00 - 9:00 a.m. Guide dogs for the visually impaired are exempt from all fees and restrictions.

    IMPORTANT: When traveling with a dig (except guide dogs), it is necessary to carry both the certificate of registration to the canine registry and the health card (domestic) or the animal's passport. Passengers without thiese documents are liable to be fined and prohibited from completing their journey.

    Guide dogs can travel on all trains free of charge.

    Yes! However the conditions depend on the type of train you are travelling, so please be sure to read the following conditions below:

    Passengers can bring their bikes on board Trenitalia trains for free, provided the bike is disassembled and placed in a bag or folded closed. While on Regional Trenitalia trains, passengers can bring a bike on board (by disassembling it) provided it does not discomfort other passengers and is no larger than 110 x 80 x 40 cm. Special train compartments bearing the bicycle symbol accept assembled bikes for a small additional fee.

    • Eurocity: Some trains have storage spaces for fully assembled bikes. The price of a bike ticket is € 12 and can be bought at the station.
    • Thello: Bike cases bigger than 160cm are strictly forbidden on board. The bike cannot be taken fully assembled.
    The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by Trenitalia.  The cards themselves are available to purchase on the Trenitalia website or at domestic train stations. 
    • Carta Verde (Green Card)
        • Scope: Valid for travelers from 12 to 26 years old, nominative.
        • Discount: 10% discount on the Base fare (2nd and 1st class) on all national trains, 25% off on international connections.
        • Cost: 40 euros for one year.
    • Carta d'Argento (Silver Card)
        • Scope: Valid for travelers over 60 years old, nominative.
        • Discount: 10% on couchettes, 15% on the Base fare on all national trains and 25% off on international connections
        • Cost: 30 euros for one year, free for travelers over 75 years old.
  • SNCF
    SNCF.png

     

    Established in 1938, SNCF (Société Nationale des Chemins de Fer français) is the French national rail company.

    Offering both national and international rail journeys, passengers can explore France, Spain Germany and more on a range of transports including the famous TGV (High Speed Train).

    Impressive fact: In 2018, SNCF transported more than 14 million passengers daily!

     

    Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below: In order to change your ticket, give us a call so we can handle any amendments over the phone.

     

    TGV and Intercités (Domestic France):

    Eco: Unfortunately these tickets cannot be modified.

    Last minute offer: These tickets are only available with a discount card and are non-exchangeable.

     

    TGV and Intercités (Domestic France) & TGV France-Germany:

    Semi-Flex/Prems: These tickets can be changed up until the time of departure. The closer it is to departure however, the higher the fee will be to make a change. The fees are as follows:

    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€
    • Between 2 days and 30 minutes before departure: 15€
    • Less than 30 minutes before departure: the ticket can be modified twice subject to a 15€ fee (but only the time can be changed at this point). Please note that the ticket becomes non-refundable once modified within this time frame.

    Full-Flex: The departure time can be changed without fees up until 30 minutes after departure. The ticket becomes non-refundable once modified within this time frame.

     

    TER (Regional trains France):

    Normal: All TER tickets are non-exchangeable but are valid for the route selected for the whole day.

     

    TGV Lyria:

    Non-Flex: Unfortunately these tickets cannot be modified.

    Semi-Flex: This ticket can be modified before departure subject to a 30€ fee.

    Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.

     

    TGV France-Italy:

    Non-Flex (Mini): These tickets will be the cheapest option when travelling on this train. They are very convenient at a low price, but they cannot be changed in any way once booked.

    Semi-Flex: These tickets can be changed any time before departure, subject to a 50% fee and the eventual price difference with the new ticket.

    Full-Flex (Flexi): Offering the most flexibility for this train, these tickets can be modified without any fees before departure, subject to the eventual price difference with the new ticket.

     

    TGV France-Belgium and France Luxembourg:

    Semi-Flex: Semi-Flex tickets will allow you to make changes without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, the changes will be subject to a 5€ fee. However, when changing less than 30 minutes before departure, only the time can be changed at this point and this can be done twice, subject to a 15€ fee. The ticket becomes non-refundable once modified within this time frame.

    Full-Flex: These tickets are often the highest price for these trains, but they are the most flexible so definitely the best choice if you think you will need to make changes. These tickets can be changed without fees up until 30 minutes after departure.

    Between 30 minutes before departure and 30 minutes after departure only the time can be changed. The ticket becomes non-refundable once modified within this time frame.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all SNCF rail tickets are refundable, you can easily check your options by looking at the fare types below:

     

    TGV and Intercités (Domestic France):

    Eco: These tickets cannot be cancelled.

    Last minute offer: These tickets cannot be cancelled.

     

    TGV and Intercités (Domestic France) & TGV France-Germany:

    Semi-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure however, the higher the cancellation penalty.

    • More than 30 days before departure: no fees.
    • Between 30 days and 2 days before departure: 5€ fee.
    • Between 2 days and 30 minutes before departure: 15€ fee.
    • Less than 30 minutes before departure: 15€ fee, provided it has not been modified within this time frame. Please note that the ticket becomes non-refundable once modified within this time frame.

    Full-Flex: This ticket can be cancelled up until 30 minutes after departure for no fee. Keep in mind that between 30 minutes before and 30 minutes after departure the ticket can only be cancelled provided it hasn't already been modified within that hour

     

    TER (Regional trains France):

    Normal: All TER tickets are non-refundable but are valid for the route selected for the whole day.

     

    LGV Lyria:

    Non-Flex: These tickets cannot be cancelled.

    Semi-Flex:  These tickets are refundable before departure, subject to a 30€ fee.

    Full-Flex: Full-Flex tickets allow you to cancel without incurring a penalty fee up until the time of departure.

     

    TGV France-Italy:

    Non-Flex (Mini): Mini tickets cannot be cancelled.

    Semi-Flex: These tickets can be cancelled before departure, subject to a 50% fee and the eventual price difference with a new ticket.

    Full-Flex (Flexi): Flexi tickets can be cancelled without fees before departure.

     

    TGV France-Belgium and France Luxembourg:

    Semi-Flex: Semi-Flex tickets allow you to cancel them without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, a cancellation fee of 15€ applies. Cancellation less than 30 minutes before departure this can only be cancelled (subject to a 15€ fee) so long as it has not been modified within this time period.

    Full-Flex: As these tend to be the highest price for these trains, they are the most flexible in regards to being able to cancel without fees up until 30 minutes after departure. However, between 30 minutes before departure and 30 minutes after departure they can only be cancelled if they have not been modified within that hour.

    Every SNCF ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on an SNCF ticket is not possible. 

    For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

    If you have a discount card valid for SNCF journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

    For TGV journeys between France and Spain:

    Second class: Standard seats, power sockets for laptops & mobiles. There are areas available with four seats and work tables. TGV trains also have a bar where you can purchase snacks and drinks.

    First class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available. 

    You will have access to Club Space on AVE-S100 trains: ideal for business travelers or large families, with screens for you to plug in to your laptop and more space for your luggage (available when you book eight seats). 

    Exclusive access to the Renfe VIP lounges in all Spanish train stations will be offered to you.

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    Delays: Here's what you are entitled to should you find yourself inconvenienced whilst travelling on a SNCF service:

    • For delays between 30 and 120 minutes, you are entitled to a refund of 25%.
    • For delays between 120 and 180 minutes, you are entitled to a refund of 50%.
    • For delays over 180 minutes, you are entitled to a refund of 75%. 

    Please let us know if you have experienced one of the above delays on your train and we will be more than happy to contact SNCF on your behalf to try and get a resolution for you.

    Cancellations: If your train is cancelled, a full refund can be claimed with SNCF. Alternatively, the ticket can sometimes be used to travel on a later train. We advise you to first check at the ticket counter in the event of any service disruptions.

    Strikes: In the case of a strike, SNCF will send you an e-mail informing you of the cancellation. If you are at the station, we suggest that you go to the counter and cancel your ticket with an SNCF agent. Once this is done, please contact Customer Service and we will proceed with a refund of your ticket. You can also forward us the e-mail from SNCF and we will process the refund.

    Please note that you have 60 days to contact us for a refund with proof that the train was cancelled.

    Not sure which ticket to book? With SNCF, there are three age brackets which determine the price of your ticket:

    Infant: passengers under 4 years old travel free of charge. The tickets issued will not show the number of infants travelling. Each infant will need to travel on the lap of an adult who will have been allocated a seat reservation. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

    Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.

    Adult: 11+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

    Keep in mind that TER tickets (regional trains) do not include a seat reservation, as it is not available on these trains.

    95% of SNCF tickets can be used on mobile devices, and therefore do not need to be printed. You will find instructions included with your booking confirmation email. As a general rule;

    Domestic journeys: If the confirmation e-mail states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.

    International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

    It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with SNCF directly.

    To book a ticket, you can use Accès Plus service available by clicking here.

    You can also request assistance at the station via the Accès Plus service. This service is available 7 days a week from 7:00 to 22:00. Assistance should be requested at least 48 hours before departure.

    There are no luggage restrictions when travelling with SNCF. 

    Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

    Note: Ouigo by SNCF offers inexpensive tickets to travel within France. If you book tickets for a Ouigo train, note that you can only add luggage to your booking for an additional fee.

    Yes! However there are some conditions so please read the following carefully before you travel.

    For TGV (domestic journeys France), Intercités, TER: You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

    If the pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. Pets that weigh more than 6 kg will pay 50% of the full 2nd class fare, even when traveling in first class.

    For TGV Lyria (journeys between France and Switzerland): You're allowed to travel with up to 2 pets per passenger, if the pets weigh less than 6 kg and are transported in a bag or basket that does not exceed 45x30x25 cm. If you travel with more than 2 pet carriers, a TGV-Lyria animal ticket is required for each additional container.

    If the pet weighs more than 6 kilos, a special pet fare ticket needs to be booked at an SNCF ticket counter. Dogs need to be on a leash and muzzled during the entire length of the journey.

    For TGV journeys between France, Italy & Germany: You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

    The price for a ticket depends on the weight of the pet. If it weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. If it weighs more than 6 kg, you will need to pay 50% of the full 2nd class fare, even when traveling in first class.

    For TGV journeys between France and Belgium: You can bring your pet with you for an extra fee. 

    If your pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm. The fare will then remain the same regardless of the traveled distance. If your pet weighs more than 6 kilos, you will need a ticket, for which the fare will depend on the traveled distance. Keep in mind that dogs need to be muzzled and on a leash during the entire length of the journey.

    Note: All guide dogs and assistance dogs travel for free on all the trains listed above.

    All disassembled bikes, carried in a bag not exceeding 120x90 cm will be considered hand luggage and can therefore be transported free of charge.

    For all other bikes, it is possible to travel with them on SNCF trains for an additional fee. Please take a moment to read the information below and follow the instructions relevant for your journey:

    For TER (regional journeys in France): You can travel free of charge with your fully assembled bike, subject to space restrictions on peak-time services.

    For TGV (domestic journeys in France): A bike ticket needs to be booked along with the passenger ticket at an additional cost of 10€. You will need to book directly on SNCF's website.

    Not all TGV trains offer the option to travel with your bike; a bicycle logo will be displayed on suitable trains during the booking process.

    For Intercités: For an Intercity train with mandatory seat reservations, the process will be the same as for TGV journeys and you will need to purchase a bike ticket (see information above). If you're traveling on an Intercity train without a mandatory seat reservation, the rules are the same as for TER journeys and you can travel with your bike free of charge.

    For TGV Lyria (journeys between France and Switzerland): If a bike storage room is available on the train, you will book your ticket directly on SNCF's website.

    For TGV journeys between France and Germany: Only disassembled bikes can be transported. They should be placed in a bag not exceeding 120x90 cm in size.

    For TGV journeys between France and Italy: If a bike storage room is available on the train, you will book your ticket directly directly on SNCF's website.

    For TGV journeys between France and Belgium: Only disassembled bikes can be transported. They should be placed in a bag not exceeding 120x90 cm in size.

    The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by SNCF.  The cards themselves are available to purchase on the SNCF website or at domestic train stations. 
    • Carte Jeune
    • Carte Senior+
    • Carte Enfant+
    • Carte Week-end

     

     

  • Eurostar
    eurostar.png
     

    Eurostar was first launched in 1994 and is the first and only high-speed train to travel from London to mainland Europe. Running through the Channel Tunnel (or the 'Chunnel' as it is known) from King’s Cross St. Pancras in London, Eurostar services are available to Paris, Lille, Brussels and Amsterdam.

    The Eurostar has opened up European rail travel to UK passengers. It is now possible to travel to over 100 European cities by train.

     

    Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

    • Semi-Flex (Standard and Standard Premier): With these fares, your ticket can be modified before departure subject to a fee and any price difference should the new ticket be more expensive. The change fee for a Standard ticket is 40€ and 50€ for a Standard Premier ticket.
    • Full-Flex (Business Premier): The Business Premier fare allows you to modify your ticket without a fee, but subject to the price difference between you original ticket and the replacement.

    Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

    Keep in mind that we have to apply the conditions set by our travel partner, Eurostar and that you will be informed of the price difference before the change is confirmed.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all Eurostar tickets are refundable, you can easily check your options by looking at the fare types below:

    • Semi-Flex (Standard and Standard Premier): Standard and Standard Premier tickets are amendable but non-refundable. Once the ticket is booked, it is possible to modify but not to cancel the ticket. No refund is permitted by Eurostar for these tickets.

    • Full-Flex (Business Premier): A Business Premier ticket gives you the possibility to cancel your ticket free of charge before departure, and up to two months after departure. For all tickets to and from the Netherlands, refunds are only possible before the scheduled departure of the train.

    Every Eurostar ticket is personal and specifies the name of the passenger. A ticket is therefore only valid for the passenger whose name is written on the ticket. Modifying a name on a Eurostar ticket is not possible.

    Keep in mind that Eurostar tickets are non-transferable; if the passenger cannot use the ticket anymore, a new ticket will have to be purchased.

    As Eurostar journeys are international, you will need to bring a valid ID or passport with you. Please take a moment to read the information on travel documents on Eurostar Website. For information regarding a visa or passport, we strongly recommend that you check with the embassy or consulate of your home country which documents are needed to travel.

    If your ID or passport is in your maiden name but your ticket is in your married name, bring a copy of your marriage certificate with you.

    You can choose between three different classes on Eurostar trains: Standard, Standard Premier and Business Premier.

    Standard class: You can purchase snacks, drinks and meals on board at Café Métropole. When boarding the train in Standard class, you must arrive at the station between 45 minutes and an hour before departure.

    Standard Premier: Seats have extra legroom and power sockets are provided. A complimentary meal and drinks will be served at your seat. When boarding the train in Standard Premier class, you must arrive at the station between 45 minutes and an hour before departure.

    Business Premier: Reclining seats in a calm and spacious coach. A dedicated gate is offered for Business Premier tickets, which closes 10 minutes before departure of the train. A complimentary three-course onboard meal will be served at your seat. You will also have access to the Business Premier lounges and should you need a taxi upon arrival, a Eurostar agent onboard will book it for you.

    Further information can be found on the Eurostar website

    Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

    If your train is delayed, please complete the form here. Eurostar will then issue you with the correct compensation based on the extent of the delay encountered. 

    If your train is cancelled, in most cases you will receive an email from SNCB/Eurostar. In such cases,  please contact their customer service and forward us the email sent by the train company if needed.

    Not sure which ticket to book? With Eurostar, there are three age brackets which determine the price of your ticket:

    • Infant = under 4 years old: Infants travel for free and without a ticket, providing each infant is seated on an adult’s lap during the journey.
    • Child = 4-11 years old: Children on Eurostar trains need to have a ticket in their name. Please note that each child traveling will need to have their own passport to travel.
    • Adult = 12+ (for passengers up to 25, a youth fare will be applied at checkout).

    If you are traveling alone with more than one infant, one of the infants can travel for free and a child-fare ticket will need to be purchased for the other infant(s) traveling with you. When booking a child ticket for an infant, they will have a seat reserved on the train.

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.

    Should you wish to change your seat, you can do so on Eurostar’s website directly.

    To log into your ticket, you will need to enter the 6-letter PNR on your ticket as well as the last name one of the passengers’ last name.

    Once logged in, you can check which seats are available and select your preferred seat, depending on availability. Please note that you will need to print your ticket with the new seat assignment, as it will not be updated on your original Omio ticket.

    Eurostar tickets are issued in a mobile format, you can therefore download your ticket by using the Omio app. 

    Please keep in mind that if you changed your seat on Eurostar’s website, your ticket will not be updated within the Omio application and you will have to print the replacement issued by Eurostar.

    It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Eurostar directly.

    Please take a moment to read the detailed information available here.

    Assistance should be requested at least 48 hours before departure.

    When travelling on a Eurostar train, there is no weight limit for your luggage, but keep in mind that your ticket will offer you a certain luggage allowance. Please take a few minutes to check how much luggage you can bring with you, by matching the age category and fare of your ticket to the information below. 

    Standard and Standard Premier (Adult tickets): With this ticket, you are allowed 2 pieces of luggage (backpack, bag, suitcase or ski equipment) as well as 1 small hand luggage.

    Standard and Standard Premier (Children tickets): A child is allowed 1 piece of luggage (backpack, bag, suitcase or ski equipment) along with 1 small hand luggage.

    Business Premier: When traveling in Business Premier, you can bring 3 pieces of luggage (backpack, bag, suitcase or ski equipment) and 1 small hand luggage.

    Dimensions:  Each piece of luggage (excluding hand luggage) cannot exceed 85 cm in length.

    If you’re travelling with a stroller, you can take it on board free of charge, as long as it is folded and fits in the overhead racks.

    With the exception of guide and assistance dogs, it is not possible to travel with a pet on board a Eurostar train.

    If you’re traveling with a guide or assistance dog, they travel for free and will need a special ticket issued by Eurostar. Please note that there are a certain number of requirements in order for them to travel with you. To know more about the requirements and book a ticket for you and your dog, please read the information on Eurostar's website.

    If you have a foldable bike, you can bring it with you on board free of charge (provided it doesn’t measure more than 85 cm). It will then be considered as one of the luggage pieces you are allowed. For larger bicycles, you can book a transportation service with Eurostar, called EuroDespatch. This will be an additional service that you will need to purchase separately from your ticket, either by calling Eurostar or sending an email to EuroDespatch@eurostar.com. You will find all the relevant information and extra cost on Eurostar's web page. 

    You can only take your bike on certain Eurostar routes, between London, Brussels and Paris and on specific trains between London and Amsterdam.

    As bike transportation will require more time, it is strongly recommended to arrive at the registered luggage office in the station 90 minutes before departure of your train.

    Are you a frequent traveler on Eurostar trains? You can become a member of Club Eurostar and enjoy the many advantages it offers.

    With this program, every Eurostar ticket purchased allow you to earn points redeemable against future perks. There are different levels of membership, from  ‘Classique’ to ‘Avantage’ and ‘Carte Blanche’. To read more information and know how to use your points earned with Club Eurostar, visit this page.

  • Thalys
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    Thalys is a high-speed train which allows you to travel from Brussels to Paris, Cologne and Amsterdam.
     

    Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

    • Non-flex (Standard Mini): If you wish to travel at minimum cost, this is the best fit for you. The Standard Mini offers the cheapest tickets for a Thalys train.
    • Semi-Flex (Standard and Comfort): This fare will allow you to have more flexibility when traveling.Your ticket can be modified, with a 15€ change fee and the eventual price difference with the new ticket, if more expensive.
    • Full-Flex (Premium): The Premium fare will allow you the most flexibility and will be the best companion for all your professional travels. You can modify your ticket without fees before departure. Please keep in mind that if the new ticket is more expensive, you will need to cover the price difference.

    In order to change your ticket, give us a call so we can handle any amendments over the phone.

    Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

    Whilst not all Thalys rail tickets are refundable, you can easily check your options by looking at the fare types below:

    • Non-Flex (Standard Mini): Want to travel at a low cost? Then the Standard Mini is the fare for you. It will offer you the cheapest fare for a Thalys ticket. Keep in mind that once the ticket is booked, there is no possibility to cancel it.
    • Semi-flex (Standard and Comfort): With this fare, you can cancel your ticket with a 50%  refund.
    • Full-flex (Premium): This fare will be the best option for your professional travels. You can cancel a Premium ticket without fees before departure, and subject to a 50% cancellation fee up until 2 months after departure.

    All Thalys tickets include the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a Thalys ticket is not possible.

    For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

    If you have a discount card valid for Thalys-operated journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

    You can chose three different classes on Thalys trains: Standard, Comfort and Premium.  

    Standard class: standard seats, Wi-Fi access, power sockets. You will also be able to purchase food and drinks at Thalys Welcome Bar on board the train.

    Comfort class (1st): Access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train.

    Premium class: Dedicated entrance, access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train. You can also order a meal, which will be served at your seat.

    At the coach entrance, a selection of international newspapers and magazines will be offered for your trip.

    You can contact an agent to book a taxi service once you arrive in Paris or Brussels, and will have access to the Thalys lounges in Paris, Brussels, Cologne and Düsseldorf. To find more information on the lounges and opening hours you can click here.

    Thalys is part of SNCB. For delayed or cancelled Thalys trains, you can submit a compensation form with SNCB by clicking here.

    Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

    Tips: If your train was delayed and you used the ticket, select ‘I traveled and my train was delayed’on the form.

    If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

    In case of strike: In case of a strike or any other travel disruption leading to a train cancellation, Thalys will in most cases send you an email to inform you of the cancellation. Please contact our Customer Service and we will able to help you.

    Not sure which ticket to book? With Thalys, there are three age brackets which determine the price of your ticket:

    • Infant = under 4 years old: infants can travel for free on the lap of an adult with a valid ticket. If they require an individual seat, a child's ticket should be purchased.
    • Child = 4-11 years old: you can book a ticket with the child fare until the day before their twelfth birthday. 
    • Adult = 12+

    Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

    There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.

    Thalys tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish.

    It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Thalys directly.

    Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel via phone (+32 (0)2 528 28 28) or by using the online form.

    Passengers in wheelchairs will automatically be assigned a Premium service at the Standard fare rate. Wheelchairs should not exceed 75 cm (length) and 125 cm (height), have a turning circle of more than 150 cm or exceed 300 kg in weight (inclusive of the occupant and luggage). Please keep in mind that electric wheelchairs are accepted onboard but not wheelchairs with a combustion engine.

    If you are accompanying a passenger with a disability, you can also benefit from a special fare with Thalys. This service is not available online, you will need to call Thalys or make your reservation at the station.

    All Thalys passengers are allowed 2 pieces of luggage (not exceeding 75x53x30 cm) and a single piece of hand luggage. There is no weight limit, but keep in mind that you will need to be able to carry all your luggage yourself.

    If you have a special piece of luggage such a musical instrument or a folded stroller, you can take it with you free of charge. This item will then be considered as one of the 2 pieces of luggage you’re allowed on board.

    Yes! If your pet weighs less than 6 kg and can be carried in a travel carrier not exceeding 45x30x25 cm, you can travel with your companion animal free of charge. If your pet weighs more than 6 kg, you will need to purchase a ticket for them. Dogs will require a muzzle and will need to be leashed for the duration of the journey.

    You can purchase a pet ticket at stations selling international tickets or via the SNCB contact center.

    All guide dogs and assistance dogs travel for free on Thalys trains.

    Yes! However the conditions depend on the type of train you are travelling, so please be sure to read the following conditions below:

    You will need to be at the platform 30 minutes prior to departure in order to take your bike on board.

    If your bike is assembled, both wheels will need to be removed and the bike must be stored in a soft bag not exceeding 135x85x30 cm in size.

    If you have a disassembled bike, it will be considered as a standard luggage item as long as its dimensions don’t exceed 75x53x30 cm.

    Discount cards are not available on our website, if you have a discount card we kindly suggest you to book your ticket on Thalys's website directly.
  • NS (Intercity)
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    Discover Netherlands locally at your own pace, with tickets that allow flexibility and freedom to travel domestically and internationally. NS Intercity tickets give you the possibility to take any Intercity train travelling to your destination on the day of validity of your ticket.
     

    With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys.

    Do you need to change to travel at a different time of the day? Don't worry, tickets are valid for all NS InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train.

    If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on NS's website by recreating your itinerary.  

    It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, with a refund if the fare allows it, and re-booked with the required date and itinerary. Take a moment to read the section “Can I cancel my ticket?” below.

    Do you need to travel on a different day? Are you looking to cancel your ticket so that you can re-book with an amended itinerary? Take a moment to read about the cancellation policy for NS tickets.

    • Non-Flex: The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible. You have flexibility on the time of travel but keep in mind that your ticket is only valid on the chosen date.
    • Semi-Flex (Early Bird): With an Early Bird ticket, cancel your ticket up to the day before departure with a 5€ cancellation fee. As tickets are valid for an entire day, it is not possible to cancel on the day of travel
    • Full Flex: A full flex ticket will allow you to cancel your ticket free of charge before departure.

    Please note that above are the conditions set by our partner NS. We must follow them and unfortunately cannot override them.

    If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

    Are you wondering if you can transfer your ticket to someone else?

    Every NS ticket specifies the name of the passenger and it is not possible to transfer your ticket to a someone else. The passenger's name on the ticket cannot be changed and this person must be travelling in order for the ticket to be valid.

    Don't forget to bring a valid ID when travelling, you will be required to show identification along with the ticket.

    Are you wondering about classes available on the train and what the differences between them are? On NS trains, you can find first and second class seating:

    • Second class: Standard seating, depending upon availability.
    • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat when available.You will also enjoy extra services,which will make your trip even more pleasant. Some of these advantages include wifi, free choice of newspapers, drinks and snacks.

    Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

    If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. In most cases, NS will send you an email before departure of the train to send you notice. Please contact our customer service first, if possible, and we will obtain the refund on your behalf.

    Tip: For the latest news on disruptions and delays for NS trains, you can follow this link to check if your train might be affected.

    When booking train tickets for children, we understand it can sometimes be complex to navigate the different age categories depending on the train company.

    For NS International journeys, these are the different categories in fares:

    • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap.
    • Child = between 4 and 11 years old: you will need to select the child fare. For some services, you can travel with children at no extra cost
    • Adult (on Omio) = from 12 years old on

    Wondering if your ticket will have a seat reserved for you? Because these tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?" above.

    For NS international journeys, like most international journey, printed tickets are necessary to travel. Don’t forget to print the ticket before going to the station and bring it with a valid ID with you.

    For passengers with disabilities, tickets should be booked directly with NS International. If you need help boarding, transferring, or exiting the train, you can take advantage of the free NS Travel Assistance service.

    NS offers Travel Assistance at more than 115 stations throughout the Netherlands. To ensure someone is able to assist you board the departing train, book the travel assistance service at least 1 hour before departure, online or by phone (+31 30 2357822).

    For more info please follow this link.

    There are limitations or specifications regarding measures or weight for luggage, however with NS there are some rules regarding size and quantity for special items such us bikes, wheelchairs, strollers and sports equipment.

    In case of doubt, you can contact us.

    In the Netherlands, your pet can accompany you on the train, but a few conditions do apply. You can bring pets on the Intercity trains for free if they are in a carried cage, bag or basket.

    For guide dogs on a leash, we recommend you to purchase a Day Ticket Dog at the station.

    With a specific pass called Fietskaart Dal, you can bring your bicycle along with you on weekdays between 09:00 and 16:00, and from 18:30 to 06:30 the next morning. The extra cost for this ticket is 6.90€ as of January 2019.

    We hope to add this feature soon on Omio, but for the moment, please check this special bike ticket at the station ticket offices or online.For more information on this topic and to book your Fietskaart Dal, please follow this link.

    There are no discount cards available for NS tickets for the moment on Omio. If you already have a Voordeelurenabo (with or without RailPlus) season ticket with NS, you can obtain a up to a 40% discount on some services. In this case, we suggest to book with NS directly.
  • SNCB ( InterCity )
    SNCB_Logo.png
     
    NMBS/SNCB is Belgium's national rail company. It was founded in 1926 and has been steadily expanding ever since. NMBS/SNCB is responsible for transporting over 200 million passengers every year on both national routes and on the Belgian legs of international journeys across mainland Europe. Through SNCB, we also offer Thalys and Eurostar tickets.
     
    With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys. 
     
    Do you need to change the time on your ticket? Tickets are valid for all InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train. 
     
    If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on SNCB's website by recreating your itinerary.  
     
     
    It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, if the fare allows it, and re-booked with the required date and itinerary. To know if your ticket can be cancelled, please take a moment to read the section "Can I cancel my ticket?" below.
    If you have made a booking already, take a quick look at your SNCB (B) ticket and match the fare type with the conditions below:
    • Non-Flex (Domestic Belgium): The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible.
    • Semi-Flex (IC international): If you wish to cancel your ticket, it is possible to do so until the day before departure. There will be a cancellation fee of 5€ per ticket. As tickets are valid for an entire day, it is not possible to cancel on the day of travel. 
    • Full Flex (IC international): If this is the fare of your ticket, you can have a full refund until the day before departure if you cancel your ticket. Keep in mind that, as tickets are valid for an entire day, it is not possible to cancel on the day of travel. 

    Please note that we must follow the conditions set by SNCB for their tickets, and unfortunately cannot override them.

    If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

    Wanting to know if your ticket can be used by someone else? Every IC ticket specifies the name of the passenger. On an InterCity ticket, the passenger's name cannot be changed and this person must be travelling in order for the ticket to be valid. 

    Don't forget to bring a valid ID when travelling, you might be required to show identification for the ticket.

    Are you looking for a particular class of service? Like most trains, InterCity offer first and second class seating:
    • Second class: Standard seating, depending upon availability. 
    • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat if there is availability. 

    Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

    Tip: When the train is on the platform, you can spot first class coaches by the yellow band and the '1' on the train. 

    If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. 

    You can submit a compensation form online with SNCB here

    Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

    Tips:

    If your train was delayed and you used the ticket, select on the form ‘I travelled and my train was delayed’.

    If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

    When booking train tickets for children, we know it can sometimes be complex to navigate the different age categories depending on the train company. 

    For domestic journeys in Belgium as well as international journey, these are the age categories regarding IC tickets:

    • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap. 
    • Child = between 4 and 11 years old: children can travel for free.
    • Adult (on Omio) = from 12 years old on.
    Wondering if your ticket will have a seat reserved for you? Because InterCity (IC) tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?"above.

    There is no need to print your tickets if you're travelling on an InterCity (IC) train. You can simply download your mobile ticket on your Omio app, or show your e-ticket attached to your Omio confirmation e-mail. 

    If you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket.

    For passengers with disabilities, tickets should be booked directly with SNCB. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train, with no extra fee. 

    To book your ticket, you can call SNCB at the number +32 2 432 38 01 (available from 8 a.m. to 8 p.m. on week days and from 9 a.m. to 4:30 p.m. on week-ends and bank holidays) or at one of the SNCB international ticket offices here. 

    Worried you might have packed too much for your trip? It's not a problem with InterCity (IC) tickets. Your are allowed a maximum of 3 items for each passenger, as long as they weigh less than 30 kg, and smaller items need to be stowed in the overhead space or under the seat. 

    Please ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train. 

    Items such as foldable bikes, Strollers, music instruments and sport equipment will be considered as one of the luggage items you can bring on board. You can travel with them at no extra cost. 

    You can bring your pet with your on a InterCity (IC) train. Please take a look at their pet policies below to ensure you have all the correct information before travelling:

    Small pets, cats and dogs, which can be carried in a closed basket or carrier with dimensions 55 x 30 x 30 cm free of charge. 

    Larger dogs, on a leash, muzzled or sitting on their owner's lap, must travel with a pet ticket. These tickets can be purchased at the counter in the train station.  

    Guide dogs and assistance dogs travel for free on all IC trains.

    It is possible to travel with a bicycle on most Intercity (IC) trains on the Belgian domestic network. 

    You can travel with a foldable bike on any IC train, as it is considered as a piece of regular luggage. 

    If your bike is not foldable, don't worry, you can still bring it on board with you. You will need to book a separate for your bike at the counter in the station.

    Going for a day excursion in Belgium on your bike? You can choose to book a day pass for your bike and enjoy a day of travel in the train with your bike.

    If you're going on a one-way trip and bringing your bike with you, you can also purchase a single-journey bike ticket. 

    Tip: 

    When travelling with a bike, aim for trains outside of busy hours to enjoy a more relaxing journey on the train.

    Special offers for reduced fares and discount cards are not available on Omio at the moment. Take a look at the different options with SNCB by following this link. 
  • ÖBB

                                              obb.png                                             

    ÖBB is an Austrian train company and was ranked as one of the most reliable railway operators in Europe in 2017 with a punctuality rate of 96%.

    Impressive Fact: 1.3 million passengers reach their destinations every day with ÖBB.

     
    Do you need to make a change to your ticket? With ÖBB the only way to change a ticket is to cancel the existing booking (if possible) and re-book a new ticket online.
     
    However, you may not need to change or cancel your ticket depending on the fare type you have as some are more flexible than others. See the full fare policies below:

    ÖBB Standard-Ticket

    • With the ÖBB Standard-Ticket, you have utmost flexibility. You are not limited to a certain train and can choose your connection freely.
    • Standard single tickets are valid for 2 days - irrespective of the route and the sales channel chosen.

    Sparschiene

    • Linked to the selected train, validity is on the chosen travel day and the train selected.

    Are you wanting to cancel your booking and receive a refund? Or are you simply wanting to know if your ticket can be cancelled once booked? That does depend on the fare type that is selected in the booking process.

    ÖBB Standard-Ticket

    • Can be cancelled and refunded free of charge prior to the first day of validity on the outbound journey. Note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.

    Sparschiene

    • Unfortunately these tickets cannot be cancelled or refunded.
    If your ticket can be cancelled then you will be able to cancel it immediately through our cancellation page.
    Please note that we must follow the conditions set by ÖBB for their tickets, and unfortunately cannot override them.
    If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.
    Copy text example
    ÖBB offer 3 different classes to choose from when booking a ticket:
    • First Class (available on: Railjet, Eurocity, Intercity, ICE)
    • Economy class (available on: Railjet, Eurocity, Intercity)
    • Business Class (available on all trains)

    If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

    For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

    When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

    These are the age policies regarding ÖBB tickets:

    • Child = Up until the day before the 6th birthday - (travel for free)
    • Adolescents = from the 6th birthday until the day before the 15th birthday - (pay half price)
    • Adult = 15+ years old - (full price)

    It is possible to reserve a seat on your ÖBB ticket but is not included in the ticket price. This can be done both during the booking, and can be added on after the booking.

    Please note that the ÖBB night train automatically includes a seat reservation.

    For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

    1. On the ÖBB website
    2. By calling the ÖBB customer service on +43 (0)5 1717
    3. At one of the ÖBB ticket counters

    When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

    As a general rule for ÖBB tickets:

    • National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
    • International trips: Your ticket must be printed on A4 paper prior to your trip.
    ÖBB kindly ask that when requiring assistance on your trip, that you contact them directly. They have the following information available:
    • Passengers can fill out a form in advance here.
    • The form must be submitted at least 12 hours prior before departure for national travels, and at least 45 hours before international ones Please note that when the time of departure is before 9 in the morning, the submission must be done before 6pm the day before.
    • Passengers must be at the point of meeting 20 minutes before departure
    • More information can be found here.

    BB Customer Service information for Passengers with disabilities:

    • Tel.: +430517175
    • E-Mail: msz@pv.oebb.at 

    Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry as there are no restrictions.

    They do ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train.

    Many passengers wish to travel with their beloved pets, and thankfully this is possible on most ÖBB trains.

    Please note the following policies for the transport of animals on ÖBB trains:

    • Small and harmless animals can be taken free of charge in suitable transport containers.
    • If you take an animal which cannot be transported as hand luggage in a transport container, you will have to pay for a fare for your pet.

     Guide dogs: travel for free on all trains.

    With ÖBB, bicycles can be taken on most local and long-distance trains. Please see their full bicycle policies below:
    • Within Austria a bicycle ticket costs 10% of a full price ticket 2nd class for the route (minimum fee of 2 EUR applies)
    • Weekly or monthly tickets for bicycles are available
    • On regional trains (regional train, regional express and S-Bahn) bicycles can be taken only if space is available, there is no reservation possible.
    Take a look at all the discount cards that can be applied when booking an ÖBB train through Omio (formerly GoEuro): 
  • SBB
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    SBB, the Swiss Federal Railway, has been around since 1902 and is the backbone of the Swiss public transport system.
    Impressive fact: Around 1.2 million customers gain access to public transport easily and travel conveniently from A to B every day with SBB!
     

    Are you needing to amend your SBB ticket? The only way to do so would be to cancel the existing booking, if possible, and then re-book the ticket with the new required itinerary.

    In order to see if you are able to cancel your ticket, please refer to your ticket type under "Can I cancel my ticket?" below.

    Had a change in plans? Or simply just needing to cancel your tickets? The possibility to do so will depend on the fare type that you selected during the booking process. As a general rule, the cheapest fare will usually offer the least flexibility.

    If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

    You have already made a booking? Take a quick look at the fare that is indicated on your ticket and match it with the policies below to see the conditions that apply to you.

    How to find out the fare:

    The fare type will be shown at the top of your ticket. If you have purchased the ticket in a different language or cannot find the name of the fare, not to worry. On the ticket there will be a bit of text that says "No. Article:" and then a number. The number tells you which type of fare it is, as follows:

    4004 - Supersaver
    125 - Standard
    2361 - Daycard
    80040 - Saverday

    Now the important part, are you able to cancel your ticket and receive a refund?
    • Supersaver fare: This ticket cannot be refunded unfortunately. The ticket is valid only on the chosen day. Passenger ID must be provided upon request.

    • Standard fare / Individual ticket: This ticket can be refunded for free up to the day before departure. This ticket is valid for any train travelling this route on the indicated date. Passenger ID must be provided upon request.

    • Daycard: It is only possible to book this ticket with a half fare discount card. Refund rules depend on a number of factors. Please contact us to request this cancellation. 

    • Saverday: Unfortunately cannot be refunded. This ticket is only available when booking in advance and cannot be purchased on the day of travel. Valid at any time on the selected date up until 5:00am the following day on routes in the GA travelcard area. 
    Please keep in mind that we have to apply the conditions set by our travel partner, SBB.
     
    Found out that your ticket can be cancelled? Great! Just head on over to our cancellation page where you will be able to cancel your ticket straight away. 
    If you have any doubts about the cancellation possibilities or are encountering an issue with the cancellation process, we are more than happy to assist you. You can contact us easily via phone or live chat, or alternatively you can also send a message using our web form.
    SBB tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you. Please keep in mind that you may be asked to provide ID and must be able to do so upon request. 
    Like most trains, there is the option to choose either first or second class tickets with SBB. As expected, first class offers more space and comfort compared to second class.

    While all our providers aim to keep your journey as smooth as possible, it can be that you are caught in an unfortunate situation where your train has been delayed or cancelled. If this is the case, you are of course entitled to claim compensation for this.

    With SBB compensation claims, we will contact them directly on your behalf so that you can avoid the hassle. Make sure to either give us a call or send us a message and we will be glad to help out.

    Please ensure you are booking the correct tickets according to the age of each passenger:

    • Infant = under 6 years old: Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. If aged 12 or over, they may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. 

    • Child = 6-16 years old: When selecting a child ticket, this will be sold at half the price when booked with accompanying adult ticket.

    • Adult = 16+ years old.

    lthough seat reservations are not included in the ticket price, you don't need to worry as having a reserved seat is not mandatory.

    As the tickets are valid all day they cannot include a reservation for one specific train. However, if you know the specific train that you want to travel on, you can reserve a seat for yourself directly on the SBB website here.

    It's very straight forward and should cost 5.00 CHF per passenger. But please be aware that it is not possible to do so for International, Intercity (IC) and Regional trains.

    The printing policies are quite straight forward with SBB:

    • Domestic journeys: The PDF ticket can be displayed on a mobile device.
    • International journeys: The ticket must be printed.

    If in doubt, the printing instructions will also be stated in the booking confirmation that was emailed to you when the booking was completed.

    In order to make your trip as easy as possible, all passengers with reduced mobility can obtain assistance with getting on and off trains with SBB.

    You can request this assistance by phoning the SBB Call Centre Handicap.

    0800 007 102 Freephone within Switzerland (between 6 am and 10 pm).

    This service is available for fast trains and some regional services and is free of charge. We advise that you notify SBB of your journey at least one hour in advance.

    No restrictions! You can take as much as you can possibly carry with SBB.

    They kindly ask that you ensure your luggage does not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments. The amount of space and availability of storage compartments depends on the type of train; longer distance trains tend to have more space, regional/intercity trains have less. 

    Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

    All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

    Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

    If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

    Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

    All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

    Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

    If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

    There is one discount card available that can be used on SBB trains with us:
     
    - HalbtaxAbo / SwissPass (Half fare travelcard):
    • Scope: Most routes within Switzerland and some to Germany and Austria.
    • Discount: 50%.
    • Cost: When purchasing for the first time or renewing after a break; 185.00 CHF.
    • Cancellation: Based on the ticket fare, please refer to the cancellations section. 

    You can purchase this card directly with SBB and can apply it on your Omio (formerly GoEuro) bookings with SBB trains. 

  • SJ
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    SJ is Sweden's most popular train! Their High-speed train is renowned for its unique ability to tilt when travelling through bends, which makes it Sweden's fastest. It rolls from Sundsvall in the north to Copenhagen, Denmark in the south; at the best price possible.
     
    It is not possible to make any changes to an SJ ticket. If you are needing to amend any part of your ticket, the booking must be cancelled (if possible) and re-booked with the new criteria.
    Please check your ticket type under "Can I cancel my ticket?" below to see if your ticket allows for this.

    Are you looking to cancel your ticket so that you can re-book with an amended date/time/itinerary? Or maybe you are just wanting to know which tickets can be cancelled once booked? That does depend on the fare type that is selected in the booking process. To make things quite simple, with SJ there are just 2 fare types:

    • Non-Amendable Fare: Unfortunately these tickets cannot be amended, refunded or transferred. If you are unable to travel due to sickness, refunds are available on presentation of a medical certificate.
    • Refundable Fare: These tickets can be cancelled and refunded before the time of departure.

    Please note that we must follow the conditions set by SJ for their tickets, and unfortunately cannot override them.

    If you would like to cancel your Refundable Fare tickets or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

    Your name will be printed on the ticket once your booking is complete. From this point on, only the passenger whose name is on the ticket can use this ticket.

    If you have mis-typed the passenger's name or are wanting someone else to use the ticket, you will need to cancel your ticket (if possible) and re-book.

    Are you looking for more information regarding the classes available and what the differences between them are? Like most trains, SJ offers first and second class seating:
    • Second class: Comfortable seating on all trains.
    • First class: Maximum comfort and excellent service with Free WiFi on all trains. Free breakfast on High Speed trains.

    Was your train unfortunately delayed or cancelled? Are you wondering how to apply for compensation?

    You can apply for compensation via this form if you have a Swedish identity card.

    If you do not have a 12-digit Swedish personal identity number, or do not wish to provide your Swedish personal identity number, please write to SJ Customer services at: kundservice@sj.se.

    When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

    With SJ, the age groups for their tickets are as follows:

    • Child: up to 12 years of age
    • Youth: 13-25 years old - only available on SJ website, will need to be selected as an adult on Omio (formerly GoEuro)
    • Adult: 26+
    Wondering if your ticket will have a seat reserved for you once booked? With SJ you don't need to worry as seats are automatically reserved for you when you book a ticket.

    Passengers booking in a group will be assigned seats as close together as possible at the time of booking.

    Have you made a booking and are now concerned with how you are going to print your ticket before your trip? Not to worry.

    With SJ tickets, then can be shown to an inspector directly on your phone and do not need to be printed. Panic over!

    If you are looking for assistance in getting on and off the train, it is possible to request this and of course at no extra cost.

    SJ can assist you to and from the station and when changing trains. This is available at many stations throughout Sweden.

    They kindly ask that you request this assistance at least 24 hours in advance, by calling them on: +46 771 75 75 75

    There are also designated Disabled seats on all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1st Class and 2nd Class, and can be booked directly on the SJ website.

    Luggage allowances can be quite frustrating when you are restricted to just a small amount. Thankfully on SJ's trains, you can bring up to two suitcases (maximum 80x50x35cm) for each traveler as well as a computer bag/handbag.

    Sj do not have any issued with your pet travelling with you on their trains. However, if you are travelling with a pet your booking will need to be completed with SJ directly on their site.

    Note: When you purchase your ticket on their website, it's important to reserve a seat in the specific section called "Pets allowed"

    Unfortunately it is not possible to take fully assembled bikes onto SJ trains. The reason for this is simply that their trains are not designed to accommodate bicycles on board.

    However, if you have a folding bike or can dissemble and pack it as a luggage item, you may of course bring it on board.

    Unfortunately there are no discount cards that can be used for SJ bookings at the moment.
     
    It is worth noting however that if you are a student, are under 26 years old, or are retired you can obtain a discount when booking through SJ directly.
  • National Express

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    National Express is responsible for the largest scheduled national coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

    Your plans are changing and you need to amend your ticket?
    The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options under "Can I cancel my ticket?" and choose the one that suits your needs before finalizing your booking.

    Already made a booking? Match the name of the fare indicated on your ticket with the policies under "Can I cancel my ticket?" to find out what conditions apply to you.
    Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone.

    You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

    Should you wish, you can also manage your booking directly via the National Express website. Simply enter you booking number in order to access your journey and begin making changes.

    Keep in mind that we have to apply the conditions set by our travel partner, National Express and that you will be informed of any price difference before the change is confirmed.
    Your plans are changing and you need to cancel your ticket?

    The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options below and choose the one that suits your needs before finalizing your booking.

    Already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

    National Express currently offer three different fare options:

    • Fully Flexible - Amendable and refundable. For maximum flexibility, this ticket can be cancelled up to 72 hours prior to departure. Amendments can be made free of charge and at any time up until the scheduled departure time. As an added bonus, there are no restrictions on the number of amendments possible. Cancellations are subject to a £5 fee per passenger.
    • Standard - Amendable and non-refundable. A great choice should you need to alter the time and date of travel. A fee of £5 is charged per person to alter a reservation. Should your new journey be more expensive, you will also be liable to pay the excess fare.

    • Restricted - Not amendable, non-refundable and not eligible for use with discount cards. Available at the lowest prices, these tickets are a great choice for travelling on a budget.

    If you are eligible for a refund, you can conveniently cancel your journey here.

    Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form.

    Only one name on your ticket?

    Don't panic, National Express tickets only include the name of the lead passenger. This person will be required to provide identification on board if requested.
    No other passenger will need to show identification in order to travel, provided they are with the lead passenger.
    Was your journey delayed or cancelled?

    You are entitled to request compensation directly from National Express. Their customer service representatives available 24/7 and can be contacted via email, live chat, telephone and social media channels. Simply quote your booking reference and make your request. 

    Infant - under 3 years old: Infants travel for free provided a accompanying adult fare has been purchased.

    Child - 3-15 years old: Half-fare pricing for Standard and Fully Flexible tickets.

    Adult - 15+ years old: Children aged 16-17 and travelling alone will need to purchase an adult fare and present a valid letter of authority to travel from a parent or guardian.

    With National Express, you are always guaranteed a seat.
    Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.

    Want some extra legroom? You can reserve a front row seat and stretch out by purchasing a seat reservation directly with National Express from as little as £2. 

    Tip: If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself. Your seat reservation can be changed by accessing the Manage My Booking page.
    No printer? No problem!

    When travelling with National Express you can simply present your ticket on your mobile device. Please ensure that the full ticket is rendered, pictures and screenshots will not be accepted. If in doubt, try using the Omio (formerly GoEuro) mobile app.
    If you require additional assistance, National Express recommend that wheelchair users contact them on addl@nationalexpress.com with your name and the date of travel in the subject heading.

    Their customer service agents will then be able to advise you on the assistance they are capable of providing for you specific itinerary. For journeys departing in less than 36 hours, customers are advised to call National Express directly on 03717 818181 (UK) or 0044 3717 818181 (International). They are open from 8am – 10pm, 7 days a week.
    You are entitled to travel with up to two medium-sized (70cm x 30cm x 45cm) suitcases weighing up to a maximum of 20kg each.

    These cases will be stored in the hold of the bus. In addition, you can take a small piece of soft luggage (45cm x 35cm x 20cm) on-board with you provided that it fits under the seat in front of you.

    Still not enough? Additional luggage can be purchased from the driver (subject to space limitations) or by contacting National Express directly.
    Guide dogs travel for free on all services. All other animals are not currently permitted on National Express services.
    For domestic (UK) journeys, folding bicycles may be taken provided they are stored in a specially padded or hard case. Folding bicycles may also be transported on European journeys between London, Amsterdam, Paris and Ireland. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage (see luggage restrictions above).
  • Ouibus
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    Do you wish to travel on a different date or time? Apart from Promo tickets, Ouibus tickets can be modified up to 30 minutes before departure of the bus.

    If you have a flexible ticket and wish to change it visit the Ouibus website. Here are the steps to follow :

    1. Go to ‘My tickets’
    2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
    3. Choose the option ‘Rebook’.
    4. You will then be able to select the date and time you wish to travel at. If the new ticket is more expensive, you will need to pay for the price difference.
    5. Once the change is complete, download your new tickets.

    If you have a Promo ticket, changes are not possible. Your ticket will only be valid for the date and time selected during the booking process.

    Your plans have changed and you can’t travel anymore? If your ticket is not booked with Promo fare, Ouibus gives you the flexibility to cancel your ticket up to 30 minutes before departure.

    To cancel your ticket, visit the Ouibus website. Here are the steps to follow :

    1. Go to ‘My tickets’
    2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
    3. Choose the option ‘Cancel’
    4. When confirming the cancellation, you will receive a voucher for the amount of your ticket. You can use this voucher code for up to 4 months to book any other ticket with Ouibus.

    Note:

    Vouchers are the only refund with Ouibus.

    If you have a Promo ticket, cancelling your ticket is not possible; your seat will be booked for the date and time selected during the booking process.

    Your Ouibus ticket will be nominative and only valid for the passenger whose name is on the ticket. It is not possible to modify the name of the passenger on the ticket or transfer it to someone else.

    Don’t forget to bring a valid ID with you when traveling.

    There is only one class available across the Ouibus bus fleet. Enjoy a comfortable seat, free Wifi when available, electric and usb sockets. Buses are also equipped with air conditioning and an on-board restroom.

    If you’re caught in the unpleasant situation where your bus is late, Ouibus has an emergency number to contact in order to have more information. You can find the number on your ticket and contact them if there is an emergency during your trip.

    You can also find the compensation form on their website.

    We understand it can be difficult to navigate the different age categories when traveling abroad. Take a look at the different fares with Ouibus:

    • Infants - from 0 to 2 years-old: Infants travel with a 50% discount. Bring a photo ID (such as birth certificate) and a booster seat with you.
    • Children - between 2 and 12 years-old: Children also travel with a 25% discount. Bring a photo ID.
    • Adults (on Omio) - from 12 years-old on: Minor passengers between 12 and 16 years- old can travel on their own for domestic journeys in France, providing they have a signed authorization for a parent or legal guardian. Visit Ouibus’ page and download the document from there.   For international journeys, minors are not allowed to travel on their own.

    Note:

    Don’t forget to bring a photo ID for each passenger along with your ticket to travel.

    There’s no need to worry about booking a seat. With your ticket, a seat is automatically assigned to you on the bus.

    Want to sit at a particular seat? Go to My Tickets’ on Ouibus with your booking reference and email address and select the seat you prefer.
    You have options! Either print your tickets at home before going to the station, or download the e-ticket on on your Smartphone or on the Omio app.
    Ouibus will provide assistance during your trip, whether you’re a passenger with disabilities or accompanying. We suggest booking your ticket with Ouibus directly, and notify that you assistance will be required.
    Call Ouibus at +33 (0)1 71 53 01 80 at least 36 hours before departure to plan your trip.
    Bring your hand luggage with you and stow it under the seat in front of you or above your head. For hold luggage, your suitcase and other items (foldable bike, sport instrument, musical instrument, etc) weighs less than 20 kg.
    Due to the limited space on the buses, animals and pets are unfortunately not allowed on any routes. Guide dogs accompanying a visually impaired or hard of hearing person are however allowed. If it’s the case, contact Ouibus in advance to let them know.

    Apart from foldable bikes, it’s not possible to travel with your assembled bike with Ouibus.

    Booking with a discount card for Ouibus on Omio is not possible at the moment. If you’re a regular customer on Ouibus journeys, a discount is offered directly on their website for youth passengers between 12 and 26 years-old. Visit their website for the Ouiboost card (available in French).
  • Eurolines Switzerland

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    Created in 1985, the Brand name Eurolines groups 29 independent coach companies operating together Europe's largest regular coach network.

    This network currently connects over 600 destinations, covering the whole continent of Europe. Impressive fact: Around 3,5 million passengers use the Eurolines brand to travel across Europe every year!

    The date and time on Eurolines tickets can be modified by calling them directly: a telephone number is provided on the ticket for you to reach their commercial service. Please note that there is a change fee as well as any additional fee depending on the fare of the ticket.
    Make sure to request a change in advance to ensure there is availability for you. Remember to request a change as soon as possible.
    With Eurolines, you can only be requested up to 6 hours before departure. After this, it is no longer to change or cancel the ticket. Once tickets are modified, they are no longer refundable.
    If you wish not to use your ticket anymore, it is possible to cancel your ticket directly on our cancellation page.
    To do so, enter the booking reference (Basket Number or Order Number on your ticket) and the email address used to book the ticket.
    Take a minute to read the cancellation policy with Eurolines: If the ticket is cancelled more than 72 hours before departure, there are fees of 25% of the price of the ticket. The remaining 75% are refunded to you.
    If the ticket is cancelled between 72 and 6 hours before departure, the fees are 50% of the ticket. The remaining half is refunded back to you. Less than 6 hours before departure, Eurolines tickets are no longer refundable.
    For tickets with return journeys, it is not possible to only cancel the outbound or the inbound. If the journey is still to come, you can still cancel the entire ticket according to the conditions above.
    Eurolines France tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you and can’t be transferred to anyone else. Please keep in mind that you may be asked to provide ID and must be able to do so upon request.
    In the unpleasant situation of a delay of your bus or incident during your trip, there is an emergency hotline to reach Eurolines on your ticket. We invite you to call it to get more information concerning your journey.
    If there is a disruption, such as a bus cancelled, passengers are in most cases notified beforehand and in contact with Eurolines directly. You can contact us too and we can get in touch with Eurolines on your behalf.
    We understand that when traveling, fare and age categories can sometimes be complex. With Eurolines, there are two types of fares, infants and adults:
    • Infants - from 0 to 3 years-old: infants have a 50% discount on most services for Eurolines buses.
    • Adult - from 4 years-old on: there is no child or youth fare with Eurolines.
    Passengers older than 4 years- old have to select the adult fare. Note: For safety reasons, Eurolines doesn’t allow unaccompanied minors under the age of 16 years-old.
    If you’re a minor between 16 and 18 years-old travelling on your own, we would recommend checking with Eurolines before booking your ticket, especially on cross-border journeys. If you’re travelling on an international journey, restrictions might apply for unaccompanied minors.
    With Eurolines, you don’t worry about reserving a seat; each traveler has an assigned seat on the bus. It’s normal that you don’t have a specific seat mentioned on your ticket.
    There are no seat reservations on the bus and unless instructed otherwise, you can usually take any free seat when you board the bus. You may be assigned a seat by at check-in or when boarding the bus.
    All buses run by Eurolines Switzerland are equipped with comfortable and adjustable seats. You will have an overhead ventilating device and reading lamp. Buses are also equipped with air conditioning and an onboard restroom.
    All Eurolines Switzerland tickets need to be printed. Don’t forget to print it before going to the station and bring it along with a valid ID to travel.
    If you need assistance during your journey, we would recommend planning your trip in advance with Eurolines Switzerland directly.
    Don’t worry about traveling with more than one piece of luggage. With Eurolines Switzerland, each traveler is entitled to 2 pieces of hold free luggage, which combined can weigh up to 40 kg. Note : For infants, there is no free luggage allowance.
    With the exception of assistance and guide dogs, pets are not allowed on board buses. If you are a passenger with disabilities are traveling with an assistance dog, let Eurolines know and plan your trip your trip in advance with them.
    Bikes are not allowed on board Eurolines Switzerland buses.
    At the moment, there are no discount programs with Eurolines Switzerland when you book on Omio. If you’re a regular customer with them, we would recommend visiting their website and getting in touch with them; you might be eligible for a special deal.
  • RegioJet

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    RegioJet is an international bus company offering competitive prices for routes within the Czech Republic, Slovakia, and the rest of Europe.

    Your plans are changing and you need to amend your ticket? With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
    Your plans are changing and you need to cancel your ticket? All standard RegioJet tickets are refundable unless stated otherwise (special promotions). You are entitled to a free refund up until 30 minutes prior to departure. You can conveniently cancel your journey here. Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form. 
    Only the named passenger is eligible to travel with the ticket as issued. Wrong passenger information? Whilst you aren't able to amend the information on the ticket directly, you can simply cancel via our website and re-book.
    Was your journey delayed or cancelled? You are entitled to request compensation directly from RegioJet. Any delay or cancellations will be automatically compensated with a percentage-based credit/balance on the Regiojet website. You can simply log-in using the link below by entering your ticket number to view your available balance. Should you wish to redeem this credit in cash, you will need to do so at a RegioJet office in the Czech Republic.
    With RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
    No printer? No problem! When travelling with National Express you can simply present your ticket code in order to travel.
    On domestic bus routes within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process for a fee.
    Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
    It is not possible to transport a bicycle when completing your booking with Omio.

Travel Company Policies

Here you will find all the information you need regarding the travel company you are traveling with.

Either select the operator from the list below or scroll down and select the 

National Rail Trenitalia SJ
Deutsche Bahn SNCB  Thalys
SNCF NS Eurostar
Renfe ÖBB Ouibus
Italo SBB Eurolines Switzerland
RegioJet National Express Movelia

 

Can't find your carrier?

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Deutsche Bahn (or DB) is the main train company in Germany and serves, on average, around 12.7 million passengers per day! 

It is not possible to make any changes to a Deutsche Bahn ticket. Where possible, bookings can simply be cancelled and a new ticket purchased for the desired route, time or date.

Life is chaotic and we understand that sometimes plans change. Whilst not all Deutsche Bahn tickets are refundable, you can easily check your options by looking at the fare types below:

Super Sparpreis: This ticket cannot be refunded or exchanged. This ticket is only valid for the selected train.

Sparpreis: This ticket can be exchanged for a voucher for a €10 fee up until the day before departure. This ticket cannot be refunded or exchanged on the departure date. This ticket is only valid for the selected train.

Flexpreis: This ticket can be refunded or exchanged for free up until the day before departure. A €19 fee applies for refunds or exchanges requested on the departure date (€17.50 for regional IRE, RE and RB trains). Valid for any train departing on the date printed on the ticket.

Tips regarding Flexpreis tickets:

  • Use the Deutsche Bahn website to cancel your Flexpreis ticket after the day of departure.

  • For domestic journeys under 100 km, you can only travel on the day indicated on the ticket.

  • For domestic journeys over 100 km, you can travel on the date indicated on the ticket and the following day. Provided you do not change the departure or destination stations, you can interrupt your journey or continue travelling on the next day.

  • On international journeys, tickets are valid for up to 4 days.

Please note that we must follow the conditions set by Deutsche Bahn for their tickets, and unfortunately cannot override them. I

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Deutsche Bahn tickets are automatically issued in the name of the lead passenger.

This person will be required to provide identification in order to travel. Other passengers are not named on the ticket itself and so will not need to show identification.

The lead passenger's name cannot be changed. The lead passenger must be travelling in order for the ticket to be considered valid.

First and second class seating is available.First class compartments are more spacious and generally quieter. In addition, seat reservations are automatically included with your booking. It is also possible to request a seat reservation when booking a second class ticket, for an additional fee.Please note: WiFi as well as food and beverage services are only available on ICE trains and is not affected by the seating class selected.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed or your original service was cancelled you are of course entitled to submit a compensation claim with Deutsche Bahn.

You can do so by completing the form provided on the affected train, or download it from the train company website.

  • If the train is delayed for over 60 minutes, passengers are entitled to a 25% refund.

  • If the train is delayed for over 120 minutes, passengers are entitled to a 50% refund.

  • If a train is cancelled, a full refund can be claimed with Deutsche Bahn or alternatively, the ticket can be used on another train. It is best to check at a ticket counter to determine your options in the event of a cancellation.

With Deutsche Bahn there are three age brackets which determine your ticket price:

Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling.

Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling.

Adult: over 15 years old.

Whether or not seat reservations are included with your ticket depends on the class you purchase. Take a look at the seating policies for Deutsche Bahn below:

Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. You may choose to reserve a seat during the booking process for an additional fee (4.50€ per person on domestic journeys and 5.90€ on international journeys). The seat reservation can be changed once via the order search page on the Deutsche Bahn website.

First class tickets: Seat reservations are automatically allocated at the time of booking for all passengers; children and infants travelling for free included. It can be changed once via the order search page on the Deutsche Bahn website.

Tips:

If you forget to add a seat reservation during the booking process, you can still reserve a seat on the Deutsche Bahn website after the booking has been made by following this link.

If you have a seat reservation and need to change your date/time of travel, remember to first change your seat reservation to the new departure date/time and then cancel the ticket itself.

During the booking process, mobile tickets are indicated by a special icon. When necessary, printing instructions are provided in your booking confirmation email. As a general rule for Deutsche Bahn tickets:

Domestic journeys: The PDF ticket can be displayed on a mobile device.

International journeys: We recommend that the PDF is printed, as mobile tickets may not accepted outside of Germany.

Passengers requiring assistance should contact the Mobility Service Centre to plan their trip.

They can be reached by calling +49 (0) 180 6 51 25 12 between 06:00 and 22:00.

Calls cost a maximum of 20 cents from a German landline or 60 cents from a German mobile network. The costs of calls from abroad will depend on the telephone service provider.

Agents at the Mobility Service Centre will assist passengers with finding the best connections, booking tickets and reserving seats, as well as arranging assistance with boarding the trains.

For passengers using a wheelchair, please note that wheelchair dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.

If you can carry it, you can probably bring it. Luggage should not obstruct the aisles or inconvenience other passengers, and should fit in the overhead racks or storage compartments that are located at each end of the train.

It is possible to travel with a bicycle on all Intercity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked.

If you would like to reserve a bike ticket at the same time as your own, you will need to complete the booking on the Deutsche Bahn website. Please follow the directions for doing so below:

  • When you search for train connections on the Deutsche Bahn website, in their "Advanced search options" select the option "Take a bicycle". You can then select trains which transport bicycles.

  • Enter the number of travellers and select a connection. Please note that small children have to be declared in the Travel Information if they also require a bicycle reservation (or a seating reservation).

  • You can complete the booking after entering your reservation options, whereby you can choose between the self-print ticket, or to have it delivered by post (3.90 EUR).

  • The coach number in which your bicycle storage compartment is located will be printed on your ticket. Together with your rail ticket, you will receive a bicycle reservation slip. This slip must be attached to your bicycle (ideally on the handlebars).

If you have already made a booking with Omio and need to add a bicycle ticket, you will need to go to a Deutsche Bahn point of sale (ticket machine or ticket desk) to complete the reservation.

Yes! However there are some conditions so please read the following carefully before you travel.

Small pets under 10 kg are admitted on Deutsche Bahn trains free of charge, as long as they are kept in a closed basket or carrier and do not inconvenience any other passengers. The carrier needs to have the necessary equipment to dispose of waste.

Larger dogs not kept in a basket or cage, must wear a muzzle and be kept on a leash at all times. Any passenger that does not follow this procedure may be required to leave.

On long distance journeys, it is required to purchase a half-price ticket for a large dog. For regional journeys, you will need to buy a full-price adult fare ticket. For cross-border journeys, a child’s second-class ticket needs to be purchased for the dog.

Guide dogs travel for free on all trains

All DB bahncards are supported and can be selected when booking tickets via our website. The selected discount card will be applied to all tickets on the booking. If only one passenger has a bahncard, please make sure that you book separate tickets accordingly.

Before finalising your booking, check to ensure that your bahncard is valid and that you are eligible for the associated discount. Remember that if your bahncard expires before your departure date, you will either need a new card or a new ticket.

 
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The UK rail network is serviced by over 25 different operators. Luckily, their tickets all follow the same simple terms and conditions.

It is not possible to make any changes to a UK rail ticket. Where possible, bookings can simply be cancelled and a new ticket purchased for the desired route, time or date.

Life is chaotic and we understand that sometimes plans change. Whilst not all UK rail tickets are refundable, you can easily check your options by looking at the fare types below:

Off-Peak / Super Off-Peak / Anytime: These tickets are flexible and can be refunded minus a £10 fee set by the UK rail operators.

Advance fare: These tickets are not flexible and can only be refunded if a replacement ticket has been purchased for the same route at a different date or time. A £10 fee per person, per ticket is deducted from the refund total.

Regardless of the fare type, once a ticket has been checked by a ticket inspector (or in the case of Mobile tickets ‘activated’) it is no longer refundable. Cancellations of unused UK rail tickets can be requested up to 28 days after the departure date of the outbound train.

How do I cancel?

  • After checking your fare type, you will need to submit the online refund form by clicking here.
  • Once submitted, you will receive an email in 4-5 working days confirming your request.
  • If your request is approved, you will be refunded via the payment method used to make the booking.
  • Please note that if you have an Advance fare ticket, you must provide a booking reference for the replacement ticket where requested on the refund form.
  • If you printed your tickets from a machine at the station, then you must send these via post to the address specified on the refund form.

We understand that this process can be confusing, so if you want some more information or simply need assistance completing the refund form, please get in touch. Our customer service team will be more than happy to assist you.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry, they are valid for anybody to use and you are not required to produce identification in order to travel.

Within the UK rail system, first and second class seating is available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do by clicking here.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed, or your original service was cancelled and you used your existing tickets, you are of course entitled to submit a compensation claim with the rail operator.

Fortunately the UK rail Delay Repay scheme is a convenient way to lodge your claim. You will be able to find the name of the rail operator on your ticket and your claim will be handled by them directly.

If your train has been cancelled and you didn't use your tickets to complete your journey you can apply for a refund by clicking here and completing the form (simply select the reason for your claim as 'Service Cancelled/Disrupted').

Within the UK rail system there are three age brackets which determine your ticket price:

Infant: under 5 years old, up to two infants can travel free of charge with each fare paying passenger.

Child: 5-15 years old, a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.

Adult: over 16 years old.

Not all UK rail operators allow for seat reservations. On certain routes and at certain times, individual providers may also impose restrictions on seat availability.

Advance fare: Seat reservations are automatically allocated at the time of booking subject to availability.

Off-Peak, Super Off-Peak or Anytime fares: As these tickets are flexible and thus are valid for use throughout the day, seat reservations are not automatically included.

If your selected journey time allows for seat reservation, you will be able to select a seating preference at no additional cost during the booking process. This choice will be adhered to wherever possible but is not guaranteed.

Please note: For tickets that require printing at the station, seat reservations are printed on a separate voucher. Bookings with seat reservations are only valid if you have the reservation voucher as well as the tickets.

There are three ticket types in circulation within the UK rail system.

Ticket on Departure (ToD): These tickets must be printed at the station before travelling. Most train stations within the UK have a ticket machine or a ticket counter, where you will be able to print your tickets. You can check the station facilities for each station on the National Rail website by clicking here.

In order to print your tickets, you will need your 8 digit booking reference and any bank card. You do not need to have the card used to pay in order to retrieve your tickets or travel. Your unique booking code is found in your booking confirmation email.

E-tickets: These can be shown from a mobile device either as a PDF file or from within the Omio app. They must be scanned at the ticket gates, and once they have been scanned they are no longer refundable.

E-tickets can also be printed at home onto plain paper and brought to the station. It is not possible to print these tickets at a ticket machine or desk at the station.

Mobile Tickets: These tickets are only valid when presented from within the Omio app. A screenshot of the ticket will not be considered valid. It is not possible to print these tickets or convert them to another ticket format. Please remember to ‘Activate’ your ticket before you board the train.

Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found by clicking here.

If you can carry it, you can probably bring it. On UK trains you are allowed to travel with up to three items of personal luggage free of charge; this includes two large items (suitcases or rucksacks) and one item of smaller hand luggage (such as a briefcase).

Excess luggage and certain bulky items (such as sports equipment) can be transported subject to available space and for an additional charge. Please note: on some Gatwick Express services, bulky items can be transported free of charge.

Full details of the free luggage allowance and any additional fees are available by contacting the individual UK rail Companies directly by clicking here.

Yes! However there are some conditions so please read the following carefully before you travel.

  • A maximum of two animals per passenger are permitted to travel at no additional cost, provided they do not endanger or inconvenience passengers or members of staff. You may be liable to pay a fine should you travel with more than two animals.
  • Dogs must be on a lead at all times unless they are travelling in a pet carrier.
  • Dogs without leads, all cats, birds and other small animals must be carried in an enclosed basket, cage or pet carrier. The animal must be able to stand and lie down comfortably.
  • Animals and containers must not occupy seats, otherwise you may be fined.
  • Animals are not allowed in restaurant cars except for blind and deaf persons' assistance dogs, which are permitted at the steward's discretion. Every effort will be made to serve meals at blind or deaf persons' seats within the normal seated accommodation however.

Sleeper services:

  • Blind and deaf persons' assistance dogs are permitted on sleeper services provided the passenger is travelling in single-cabin accommodation. There is no additional charge to travel with your companion animal.
  • Caledonian Sleeper allow you to travel with your dog subject to an additional cleaning fee. This fee is not charged for assistance animals.
  • Reservations for all dogs travelling on a sleeper service should be made at least 48 hours in advance of the departure date.

Byelaw 16 of the UK rail system permits the operator to refuse carriage or entry to any animal. If the animal causes a nuisance or is an inconvenience to other passengers, you may be asked to leave the train or railway premises.

You can typically travel with your bike on all UK rail services, subject to availability with the individual rail operator. The National Rail website has got you covered. Simply click here to find out more.

All major UK railcards are supported and can be selected when booking tickets via our website. The selected railcard discount will be applied to all tickets on the booking. If only one passenger has a railcard, please make sure that you book separate tickets accordingly.

Before finalising your booking, check to ensure that your railcard is valid and that you are eligible for the associated discount. Remember that if your railcard expires before your departure date, you will either need a new railcard or a new ticket.

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Italo is Italy’s first private high speed rail operator and the first in the world to use Alstom’s new AGV train—the holder of the world speed record for wheeled rail vehicles!
 

Changes to the date, time, class (ambience) and the passenger name are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below. It is not possible to amend the itinerary or seat assignment.

  • Low Cost: These tickets can be modified once, at least 3 days before departure, subject to a 50% fee and the eventual price difference with the new ticket.
  • Economy: These tickets can be modified until 3 minutes before departure, subject to a 20% fee and the eventual price difference with the new ticket.
  • Flex: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket.
  • Day return ticket: These tickets can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket. This fare is available to book up to the day before departure.

In order to change your ticket, give us a call so we can handle any amendments over the phone. Alternatively, you can also manage your booking directly on the Italo website.

Looking to cancel your ticket rather than change it? Please refer to your ticket type under "Can I cancel my ticket?" below for more information.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all Italo rail tickets are refundable, you can easily check your options by looking at the fare types below:

  • Low Cost: Sadly these tickets are non-refundable.
  • Economy: These tickets can be cancelled before departure, subject to a 40% fee.
  • Flex: These tickets can be cancelled before departure, subject to a 20% fee.
  • Day return ticket: Unfortunately these tickets are non-refundable.

If you are encountering an issue with the cancellation process, we would be more than happy to assist you. Please contact us via phone or live chat. Alternatively you can also send a message using our web form.

The passenger's name that you enter during the booking process will be printed on your Italo ticket. If for some reason the name is wrong or the passenger has changed, don't panic. For most tickets you will be able to change the name on the Italo website or by giving us a call.

The four classes—or 'ambiences'—available differ in terms of comfort and available amenities.
  • Smart: 'Affordable, comfortable, convenient,' reclining leather seats, free WiFi.
  • Comfort: 'Affordability with extra space,' reclining leather seats, free WiFi, extra space.
  • Prima: 'Maximum relax, unique service,' reclining leather seats, free WiFi, extra space, fast track, welcome service, newspapers and magazines.
  • Club executive: 'Relax in comfort and privacy,' extra-wide armchairs, free WiFi, fast Track, dedicated catering, access to the Italo club lounge, personal screen.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed, or your original service was cancelled you are of course entitled to submit a compensation claim with Italo. You can  make a claim online by clicking here

Not sure which ticket to book? With Italo, there are three age brackets which determine the price of your ticket:

  • Infant: under 36 months old. An infant can travel for free but no seat will be reserved. To get a seat reservation, a child ticket will have to be purchased instead.
  • Child: 0-13 years old.
  • Adult: 14+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

Italo assures the non-discriminatory transportation of all passengers.

For assistance at the station, Italo request that you contact Pronto Italo, even if the ticket you booked was through Omio. Passengers requiring assistance must be at the station at least 30 minutes before departure.

Passengers with wheelchairs are guaranteed adapted seats on all Italo trains. Regrettably it is not currently possible to book the required services through Omio, therefore we would recommend that you place the entire booking through Pronto Italo.

Wheelchairs must not exceed 70 cm in width, 120 cm in depth and 109 cm in height. The total weight (passenger and luggage included) should not exceed 200 kg.

If you can carry it, you can probably bring it. Luggage should not obstruct the aisles or inconvenience other passengers, and should fit in the overhead racks or storage compartments that are located at each end of the train.

The only restriction concerns the size of the luggage should be be travelling with a SMART ticket. Luggage should not exceed the following dimensions: 75x53x30 cm.

Yes! However there are some conditions so please read the following carefully before you travel.

Small dogs (under 10 kg), cats and other pets are accepted on Italo trains (one per passenger), provided they are transported in a suitable travel container and kept in the luggage spaces next to the passenger's seat.

Animals travelling with passengers from abroad need to have their relevant ID and passports as set by EC regulation no. 998/2003.

Dogs over 10 kg are allowed on board provided they are kept on a leash and are muzzled when boarding or alighting, or when requested by Italo staff. The service must be booked at least 2 hours before departure by calling Pronto Italo. Please note that this service is only possible for customers in possession of flex-fare tickets in Smart, Comfort and Prima classes.

Guide dogs assisting visually impaired passengers travel free of charge.

Bikes are considered as standard luggage and should therefore be folded and stored in the relevant compartments on the train. Fully assembled bikes cannot be transported.

Italo do not support any discount cards at present.
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The Spanish state railway Renfe was created in 1941 to run the nation's rail network when it was nationalised. Renfe operates a wide variety of services ranging from regional rural lines and commuter links to the modern, high-speed AVE intercity trains. Renfe routes cover around 15,000 kilometres of railway. Renfe trains also travel from Spain into France in cooperation with France's national train company, SNCF.
 

Changes to the date, time or itinerary are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

  • Promo: This is the cheapest fare offered by Renfe, however they are restricted and therefore changes are not possible.
  • Promo+: The ticket can be modified, subject to a 20% fee and the eventual price difference between your ticket and the new ticket.
  • Flexible: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will of course be entitled to a refund of the difference.
  • General: Similar conditions to the Flexible fare, a small exchange fee may apply though.
  • Ida y Vuelta: The ticket can be modified without fees up to 30 minutes before departure, subject to the eventual price difference between your ticket and the new ticket. If the new ticket is cheaper, you will be entitled to a refund of the difference.
  • Essential: Unfortunately these tickets cannot be modified.
  • Flexi: Unfortunately these tickets cannot be modified.

In order to change your ticket, give us a call so we can handle any amendments over the phone.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all Renfe rail tickets are refundable, you can easily check your options by looking at the fare types below:

  • Promo: Sadly these tickets cannot be cancelled.
  • Promo+: The ticket can be cancelled before departure, subject to a 20% fee.
  • Flexible: The ticket can be cancelled before departure, subject to a 5% fee.
  • General: The ticket can be cancelled before departure, subject to a 15% fee.
  • Ida y Vuelta: If the outbound and inbound tickets are cancelled at the same time, a 15% fee will apply. If the tickets are cancelled separately, a 40% fee will apply.
  • Essential: The ticket can be cancelled before departure, subject to a 50% fee.
  • Flexi: The ticket can be cancelled free of charge more than 24 hours before departure and subject to a 10% fee less than 24 hours before departure.

If you are encountering an issue with the cancellation process, we would be more than happy to assist you. Please contact us via phone or live chat. Alternatively you can also send a message using our web form.

Renfe tickets are automatically issued without a name. Don’t worry, they are valid for anybody to use and you are not required to produce identification in order to travel.
Passengers have the option of choosing either first or second class tickets with Renfe.
  • Second class: Standard seats, power sockets for laptops & mobiles.
  • Second+ class: First class seats without lounge access or a meal.
  • First class: Reclining leather seats, complimentary newspaper, power sockets for laptops & mobiles. Access to club lounges at arrival and departure stations. A meal served at your seat on weekday AVE services.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

Here's what you are entitled to should you find yourself inconvenienced whilst travelling on a Renfe service:

Delays: Depending on the type of train affected and the observed delay at arrival, passengers are entitled to the following compensation:
  • Alvia, Euromed and AV City trains: 50% refund for delays over 30 minutes and 100% over 60 minutes.
  • Talgo, Intercity and Trenhotel: equal or over 60 minutes: 50% refund, over 90 minutes: 100%.
  • Media Distancia: over 15 minutes: 25% refund, over 30 minutes: 50% refund, over 60 minutes: 100% refund.
  • Regional: over 30 minutes: 25%, over 45 minutes: 50%, over 60 minutes: 100%.
  • Avant: over 15 minutes: 50% refund, over 30 minutes: 100% refund.

Please let us know if you have experienced one of the above delays on your train and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.

Cancellations: Passengers will need to claim compensation directly with Renfe for cancellations. You can do so either at the ticket counter or by clicking here.

Strikes: While a rare occurrence, Renfe does go on strike once in a while. Most of the time, tickets can be exchanged or cancelled free of charge. 

Not sure which ticket to book? With Renfe, there are three age brackets which determine the price of your ticket:

Infant: under 4 years old, passengers must select a free child's ticket during the booking process - this can be booked along with adult tickets but it is also possible to add this on an existing booking, just let us know ASAP.

Child: 4 - 14 years old, a 40% discount is automatically applied to the ticket price of a General fare.  If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.

Adult: 15+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

It is not possible to reserve a seat on Regional Express (R. Expres) journeys.

This depends on whether you are travelling domestically (within Spain) or internationally. Renfe states the following: 

Domestic routes: Customers may show their tickets from a mobile device, must be the full document.

International routes: Customers are required to print their tickets before departure. Tickets can be printed from any of the main stations (i.e. in large cities) via the fancy purple Renfe ticket machines, but they cannot be printed from a ticket office.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Renfe directly. They can be reached by calling +34 91 214 05 05.

Ticket can also be booked:

  • At the train station
  • At a Renfe sales offices
  • On the Renfe website

When booking you will need to indicate the type of assistance that is needed: a person travelling in a wheelchair needing a appropriate seat, a person in a folding wheelchair needing a regular seat, a person with auditory or visual impairment without a guide, or a person with reduced mobility.

Once the service has been requested, you will need to go to the designated meeting point at the station, at least 30 minutes before departure.

If the train you are travelling on has a specific seat for reduced mobility in 1st class, you will pay the same price as for a 2nd class ticket.

Wheelchairs should not exceed 70 x 130 x 140 cm (width, x depth x height). 

You can carry up to 3 pieces of luggage on a Renfe train. You do need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.

Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

Yes! However there are some conditions so please read the following carefully before you travel.

  • On AVE and Long Distance trains, passengers are entitled to travel with one animal per passenger. Animals should weigh no more than 10 kg and will need to be carried in a basket or container not exceeding the following dimensions, 60 x 35 x 35 cm. On sleeper trains, passengers must reserve a full cabin.
  • On Media Distancia and Avant trains, small pets are permitted provided they are under the owner’s supervision at all times and that other passengers are not inconvenienced. Pets must travel with a health certificate in accordance with health and safety conditions established by current legislation.
  • On commuter trains: Small pets are permitted provided they are under the owner’s supervision and that other passengers are not inconvenienced.
  • Guide dogs travel for free on all the above trains.
Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).

In Media Distancia, Feve and Cercanias trains, it is not necessary for the bike to be kept in a bag and will be considered hand luggage if it is folded and the sum of its dimensions does not exceed 180 cm. Fully assembled bikes may be transported under the following conditions:

  • On a Renfe service without reservation options: one bike per passenger and subject limited storage on board. A three euro fee applies for journeys over 100 km. For journeys under 100 km, no fee is charged.
  • In services with reservation options, the number of spaces on board is limited and passengers will be charged three euros for trips over 100 km.

International journeys: Free of charge if folded and carried in a case not exceeding 120 x 90cm.

We completely understand that this can be a little confusing. If you are unsure of anything at all (or just want to make sure you have it right), give us a quick call and we will do our best to clear it up for you.

Take a look below to see all of the discount cards that can be applied to your Renfe booking.
  • Tarjeta+Renfe Joven 50
    • Scope: Valid for travelers aged between 14 and 25 years old.
    • Discount on AVE and Larga Distancia trains: 50% discount if the ticket is booked up to 30 days before departure, 40% more than 15 days prior departure and 30% if the ticket is purchased less than 15 days before departure.
    • Discount on Avant and Media Distancia trains: 25% discount on all trains.
    • Cost: 50€ per year.
    • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 20% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
    • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 30% fee.
  • Tarjeta Dorada
    • Scope: Valid for travelers over 60 years old or people over 18 declared with a permanent disability.
    • Discount on AVE and Larga Distancia trains: 40% discount from Monday to Friday and 25% discount from Friday to Sunday.
    • Discount on Media Distancia trains: 40% discount on all trains, days and routes.
    • Discount on Avant trains: 40% discount on Saturdays and Sundays and 25% discount from Monday to Friday.
    • Cost: 6€ per year.
    • Changes: The ticket can be modified up to 10 minutes before departure, free of charge for the same day and subject to a 10% fee for another day. On Media Distancia trains, a minimum fee of 1€ per ticket will apply.
    • Cancellation: The ticket can be cancelled up to 10 minutes before departure, subject to a 15% fee.
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Trenitalia is Italy's main train operator. It is government owned and was created in 2000. Its long distance trains are FRECCE (or arrows) and Intercity trains. Trenitalia's high-speed trains, the Frecciargento and Frecciarossa can travel up to 250 km/h and 300 km/h respectively Intercity and night trains are slower, but cheaper. Trenitalia offers a first and second-class service on its long distance trains.
 
Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below: In order to change your ticket, give us a call so we can handle any amendments over the phone.
 
Please bear in mind that the general changes that can be made are date and/or departure time changes. There are some tickets that do allow for a change of itinerary and of name but these are for Base fares only.

Regional trains:

  • Ordinaria: These tickets can be modified once up until 23:59 on the day before departure.
  • Trenord: Sadly these tickets cannot be modified at all.

Intercity and Freccia trains:

  • Super Economy: Unfortunately these tickets cannot be modified.
  • Same day return: Only the departure time can be modified before departure.
  • 2x1 special offer: These ticket cannot be modified at all.
  • Economy: These tickets can be modified before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed.
  • Base: The ticket can be modified free of charge and unlimited times before departure contacting our Customer Service. Up to 1 hour after departure, it can be exchanged free of charge once at train ticket office at the departure station only.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: No modifications can be made for these unfortunately.
  • Adult / Standard: These tickets can be modified, subject to the price difference between the original and the new booking. For connections between Italy and Switzerland changes can be made up until the departure time. For Thello trains changes can be made up to 24 hours before departure on Thello trains. Connections between Italy and Austria/Germany do not allow for changes.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all Trenitalia rail tickets are refundable, you can easily check your options by looking at the fare types below:

Regional trains:

  • Ordinaria: The ticket can be cancelled until 23:59 on the day before departure, subject to a 20% penalty. The value per ticket must be 10 euros minimum. However, tickets from/to Fiumicino Airport are not eligible for cancellation.
  • Trenord: Sadly you cannot cancel these tickets and they are non-refundable.

Intercity and Freccia trains:

  • Super Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Same day return: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • 2x1 special offer: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
  • Base: These tickets can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.

Eurocity and Thello trains (international):

  • Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
  • Adult/Standard: These tickets can be cancelled, subject to a penalty.

Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a ticket is not always possible. 

For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

Trenitalia offers a number of different classes depending on the train you are on:

Regional trains

  • 2nd class only: Armchair seating and bar-bistro service.

Intercity and Eurocity trains

  • 2nd class: Standard seating and bar-bistro service.
  • 1st class: Spacious armchair seating and bar-bistro service.

Freccia trains

  • Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
  • Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink (coffee, soft drink or prosecco).
  • Business class: All the standard and premium class benefits, more leg and elbow room, table service, high quality healthy Italian products.
  • Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor, stylish chairs with a 180° rotation.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

Delays: In the case of a late arrival of Frecciarossa, Frecciargento and Frecciabianca trains from 30 to 59 minutes after the time scheduled, Trenitalia will issue a voucher equal to 25% of the ticket price. If your train arrived more than 60 minutes late at your final destination, you are entitled to a refund equal to:

25% of the ticket price for a delay ranging from 60 to 119 minutes.
50% of the ticket price for a delay of at least 120 minutes.

For all delays on Trenitalia trains, you will request compensation from the provider by completing the form available here

Cancellations and Strikes: In regards to compensation, you will need to fill in the online form to submit your claim. If you happen to be at the station, it could be worth while just passing by the ticket counter to check if you can be put on a difference service instead.

Not sure which ticket to book? With Trenitalia, there are three age brackets which determine the price of your ticket:

National trains

  • Infant = under 4 years old: free travel, providing they don't occupy a seat
  • Child = 4-14 years old: typically a 50% discount on the Base fare
  • Adult = 15+

Regional trains

  • Infant = under 4 years old: free travel, providing they don't occupy a seat
  • Child = 4-11 years old: typically a 50% discount
  • Adult = 12+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

Unfortunately there are no seats assigned on Regional trains with Trenitalia.
All Trenitalia tickets can be displayed on a mobile device for inspection and therefore do not need to be printed.

Passengers requiring assistance will need to contact the RFI (Rete Ferroviaria Italiana) via RFI's Sale Blu or call the RFI National Telephone Number: +39 199 30 30 60

Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel.

There are no luggage restrictions when travelling with Trenitalia. 

Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

Thello trains: 2 standard-sized suitcases allowed measuring less than 160 cm (h+l+w) and one piece of hand luggage (per passenger). 2 extra pieces can be taken on board, subject to available space and to a 40€ fee per item.

You'll be relieved to hear that Trenitalia do allow for pets to travel on their trains, provided you meet the following requirements:

It is free to bring cats and other small pets on Trenitalia trains, provided they are transported in a carrying case or crate no larger than 70 x 50 x 30 cm. Larger dogs may travel with their owner for an additional fee provided they are muzzled and leashed. Dogs are prohibited on Regional Trenitalia trains during the morning rush hour from 7:00 - 9:00 a.m. Guide dogs for the visually impaired are exempt from all fees and restrictions.

IMPORTANT: When traveling with a dig (except guide dogs), it is necessary to carry both the certificate of registration to the canine registry and the health card (domestic) or the animal's passport. Passengers without thiese documents are liable to be fined and prohibited from completing their journey.

Guide dogs can travel on all trains free of charge.

Yes! However the conditions depend on the type of train you are travelling, so please be sure to read the following conditions below:

Passengers can bring their bikes on board Trenitalia trains for free, provided the bike is disassembled and placed in a bag or folded closed. While on Regional Trenitalia trains, passengers can bring a bike on board (by disassembling it) provided it does not discomfort other passengers and is no larger than 110 x 80 x 40 cm. Special train compartments bearing the bicycle symbol accept assembled bikes for a small additional fee.

  • Eurocity: Some trains have storage spaces for fully assembled bikes. The price of a bike ticket is € 12 and can be bought at the station.
  • Thello: Bike cases bigger than 160cm are strictly forbidden on board. The bike cannot be taken fully assembled.
The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by Trenitalia.  The cards themselves are available to purchase on the Trenitalia website or at domestic train stations. 
  • Carta Verde (Green Card)
      • Scope: Valid for travelers from 12 to 26 years old, nominative.
      • Discount: 10% discount on the Base fare (2nd and 1st class) on all national trains, 25% off on international connections.
      • Cost: 40 euros for one year.
  • Carta d'Argento (Silver Card)
      • Scope: Valid for travelers over 60 years old, nominative.
      • Discount: 10% on couchettes, 15% on the Base fare on all national trains and 25% off on international connections
      • Cost: 30 euros for one year, free for travelers over 75 years old.
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Established in 1938, SNCF (Société Nationale des Chemins de Fer français) is the French national rail company.

Offering both national and international rail journeys, passengers can explore France, Spain Germany and more on a range of transports including the famous TGV (High Speed Train).

Impressive fact: In 2018, SNCF transported more than 14 million passengers daily!

 

Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below: In order to change your ticket, give us a call so we can handle any amendments over the phone.

 

TGV and Intercités (Domestic France):

Eco: Unfortunately these tickets cannot be modified.

Last minute offer: These tickets are only available with a discount card and are non-exchangeable.

 

TGV and Intercités (Domestic France) & TGV France-Germany:

Semi-Flex/Prems: These tickets can be changed up until the time of departure. The closer it is to departure however, the higher the fee will be to make a change. The fees are as follows:

  • More than 30 days before departure: no fees.
  • Between 30 days and 2 days before departure: 5€
  • Between 2 days and 30 minutes before departure: 15€
  • Less than 30 minutes before departure: the ticket can be modified twice subject to a 15€ fee (but only the time can be changed at this point). Please note that the ticket becomes non-refundable once modified within this time frame.

Full-Flex: The departure time can be changed without fees up until 30 minutes after departure. The ticket becomes non-refundable once modified within this time frame.

 

TER (Regional trains France):

Normal: All TER tickets are non-exchangeable but are valid for the route selected for the whole day.

 

TGV Lyria:

Non-Flex: Unfortunately these tickets cannot be modified.

Semi-Flex: This ticket can be modified before departure subject to a 30€ fee.

Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.

 

TGV France-Italy:

Non-Flex (Mini): These tickets will be the cheapest option when travelling on this train. They are very convenient at a low price, but they cannot be changed in any way once booked.

Semi-Flex: These tickets can be changed any time before departure, subject to a 50% fee and the eventual price difference with the new ticket.

Full-Flex (Flexi): Offering the most flexibility for this train, these tickets can be modified without any fees before departure, subject to the eventual price difference with the new ticket.

 

TGV France-Belgium and France Luxembourg:

Semi-Flex: Semi-Flex tickets will allow you to make changes without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, the changes will be subject to a 5€ fee. However, when changing less than 30 minutes before departure, only the time can be changed at this point and this can be done twice, subject to a 15€ fee. The ticket becomes non-refundable once modified within this time frame.

Full-Flex: These tickets are often the highest price for these trains, but they are the most flexible so definitely the best choice if you think you will need to make changes. These tickets can be changed without fees up until 30 minutes after departure.

Between 30 minutes before departure and 30 minutes after departure only the time can be changed. The ticket becomes non-refundable once modified within this time frame.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all SNCF rail tickets are refundable, you can easily check your options by looking at the fare types below:

 

TGV and Intercités (Domestic France):

Eco: These tickets cannot be cancelled.

Last minute offer: These tickets cannot be cancelled.

 

TGV and Intercités (Domestic France) & TGV France-Germany:

Semi-Flex: These tickets can be cancelled up until the time of departure subject to a fee. The closer it is to departure however, the higher the cancellation penalty.

  • More than 30 days before departure: no fees.
  • Between 30 days and 2 days before departure: 5€ fee.
  • Between 2 days and 30 minutes before departure: 15€ fee.
  • Less than 30 minutes before departure: 15€ fee, provided it has not been modified within this time frame. Please note that the ticket becomes non-refundable once modified within this time frame.

Full-Flex: This ticket can be cancelled up until 30 minutes after departure for no fee. Keep in mind that between 30 minutes before and 30 minutes after departure the ticket can only be cancelled provided it hasn't already been modified within that hour

 

TER (Regional trains France):

Normal: All TER tickets are non-refundable but are valid for the route selected for the whole day.

 

LGV Lyria:

Non-Flex: These tickets cannot be cancelled.

Semi-Flex:  These tickets are refundable before departure, subject to a 30€ fee.

Full-Flex: Full-Flex tickets allow you to cancel without incurring a penalty fee up until the time of departure.

 

TGV France-Italy:

Non-Flex (Mini): Mini tickets cannot be cancelled.

Semi-Flex: These tickets can be cancelled before departure, subject to a 50% fee and the eventual price difference with a new ticket.

Full-Flex (Flexi): Flexi tickets can be cancelled without fees before departure.

 

TGV France-Belgium and France Luxembourg:

Semi-Flex: Semi-Flex tickets allow you to cancel them without fees if doing so more than 30 days before departure. Between 30 days and 2 days before departure, a cancellation fee of 15€ applies. Cancellation less than 30 minutes before departure this can only be cancelled (subject to a 15€ fee) so long as it has not been modified within this time period.

Full-Flex: As these tend to be the highest price for these trains, they are the most flexible in regards to being able to cancel without fees up until 30 minutes after departure. However, between 30 minutes before departure and 30 minutes after departure they can only be cancelled if they have not been modified within that hour.

Every SNCF ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on an SNCF ticket is not possible. 

For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

If you have a discount card valid for SNCF journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

For TGV journeys between France and Spain:

Second class: Standard seats, power sockets for laptops & mobiles. There are areas available with four seats and work tables. TGV trains also have a bar where you can purchase snacks and drinks.

First class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available. 

You will have access to Club Space on AVE-S100 trains: ideal for business travelers or large families, with screens for you to plug in to your laptop and more space for your luggage (available when you book eight seats). 

Exclusive access to the Renfe VIP lounges in all Spanish train stations will be offered to you.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

Delays: Here's what you are entitled to should you find yourself inconvenienced whilst travelling on a SNCF service:

  • For delays between 30 and 120 minutes, you are entitled to a refund of 25%.
  • For delays between 120 and 180 minutes, you are entitled to a refund of 50%.
  • For delays over 180 minutes, you are entitled to a refund of 75%. 

Please let us know if you have experienced one of the above delays on your train and we will be more than happy to contact SNCF on your behalf to try and get a resolution for you.

Cancellations: If your train is cancelled, a full refund can be claimed with SNCF. Alternatively, the ticket can sometimes be used to travel on a later train. We advise you to first check at the ticket counter in the event of any service disruptions.

Strikes: In the case of a strike, SNCF will send you an e-mail informing you of the cancellation. If you are at the station, we suggest that you go to the counter and cancel your ticket with an SNCF agent. Once this is done, please contact Customer Service and we will proceed with a refund of your ticket. You can also forward us the e-mail from SNCF and we will process the refund.

Please note that you have 60 days to contact us for a refund with proof that the train was cancelled.

Not sure which ticket to book? With SNCF, there are three age brackets which determine the price of your ticket:

Infant: passengers under 4 years old travel free of charge. The tickets issued will not show the number of infants travelling. Each infant will need to travel on the lap of an adult who will have been allocated a seat reservation. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.

Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.

Adult: 11+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.

Keep in mind that TER tickets (regional trains) do not include a seat reservation, as it is not available on these trains.

95% of SNCF tickets can be used on mobile devices, and therefore do not need to be printed. You will find instructions included with your booking confirmation email. As a general rule;

Domestic journeys: If the confirmation e-mail states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.

International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with SNCF directly.

To book a ticket, you can use Accès Plus service available by clicking here.

You can also request assistance at the station via the Accès Plus service. This service is available 7 days a week from 7:00 to 22:00. Assistance should be requested at least 48 hours before departure.

There are no luggage restrictions when travelling with SNCF. 

Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.

Note: Ouigo by SNCF offers inexpensive tickets to travel within France. If you book tickets for a Ouigo train, note that you can only add luggage to your booking for an additional fee.

Yes! However there are some conditions so please read the following carefully before you travel.

For TGV (domestic journeys France), Intercités, TER: You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

If the pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. Pets that weigh more than 6 kg will pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV Lyria (journeys between France and Switzerland): You're allowed to travel with up to 2 pets per passenger, if the pets weigh less than 6 kg and are transported in a bag or basket that does not exceed 45x30x25 cm. If you travel with more than 2 pet carriers, a TGV-Lyria animal ticket is required for each additional container.

If the pet weighs more than 6 kilos, a special pet fare ticket needs to be booked at an SNCF ticket counter. Dogs need to be on a leash and muzzled during the entire length of the journey.

For TGV journeys between France, Italy & Germany: You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35. 

The price for a ticket depends on the weight of the pet. If it weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. If it weighs more than 6 kg, you will need to pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV journeys between France and Belgium: You can bring your pet with you for an extra fee. 

If your pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm. The fare will then remain the same regardless of the traveled distance. If your pet weighs more than 6 kilos, you will need a ticket, for which the fare will depend on the traveled distance. Keep in mind that dogs need to be muzzled and on a leash during the entire length of the journey.

Note: All guide dogs and assistance dogs travel for free on all the trains listed above.

All disassembled bikes, carried in a bag not exceeding 120x90 cm will be considered hand luggage and can therefore be transported free of charge.

For all other bikes, it is possible to travel with them on SNCF trains for an additional fee. Please take a moment to read the information below and follow the instructions relevant for your journey:

For TER (regional journeys in France): You can travel free of charge with your fully assembled bike, subject to space restrictions on peak-time services.

For TGV (domestic journeys in France): A bike ticket needs to be booked along with the passenger ticket at an additional cost of 10€. You will need to book directly on SNCF's website.

Not all TGV trains offer the option to travel with your bike; a bicycle logo will be displayed on suitable trains during the booking process.

For Intercités: For an Intercity train with mandatory seat reservations, the process will be the same as for TGV journeys and you will need to purchase a bike ticket (see information above). If you're traveling on an Intercity train without a mandatory seat reservation, the rules are the same as for TER journeys and you can travel with your bike free of charge.

For TGV Lyria (journeys between France and Switzerland): If a bike storage room is available on the train, you will book your ticket directly on SNCF's website.

For TGV journeys between France and Germany: Only disassembled bikes can be transported. They should be placed in a bag not exceeding 120x90 cm in size.

For TGV journeys between France and Italy: If a bike storage room is available on the train, you will book your ticket directly directly on SNCF's website.

For TGV journeys between France and Belgium: Only disassembled bikes can be transported. They should be placed in a bag not exceeding 120x90 cm in size.

The following discount cards can be applied when booking via Omio to receive the corresponding discount as defined by SNCF.  The cards themselves are available to purchase on the SNCF website or at domestic train stations. 
  • Carte Jeune
  • Carte Senior+
  • Carte Enfant+
  • Carte Week-end

 

 

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Eurostar was first launched in 1994 and is the first and only high-speed train to travel from London to mainland Europe. Running through the Channel Tunnel (or the 'Chunnel' as it is known) from King’s Cross St. Pancras in London, Eurostar services are available to Paris, Lille, Brussels and Amsterdam.

The Eurostar has opened up European rail travel to UK passengers. It is now possible to travel to over 100 European cities by train.

 

Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

  • Semi-Flex (Standard and Standard Premier): With these fares, your ticket can be modified before departure subject to a fee and any price difference should the new ticket be more expensive. The change fee for a Standard ticket is 40€ and 50€ for a Standard Premier ticket.
  • Full-Flex (Business Premier): The Business Premier fare allows you to modify your ticket without a fee, but subject to the price difference between you original ticket and the replacement.

Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Keep in mind that we have to apply the conditions set by our travel partner, Eurostar and that you will be informed of the price difference before the change is confirmed.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all Eurostar tickets are refundable, you can easily check your options by looking at the fare types below:

  • Semi-Flex (Standard and Standard Premier): Standard and Standard Premier tickets are amendable but non-refundable. Once the ticket is booked, it is possible to modify but not to cancel the ticket. No refund is permitted by Eurostar for these tickets.

  • Full-Flex (Business Premier): A Business Premier ticket gives you the possibility to cancel your ticket free of charge before departure, and up to two months after departure. For all tickets to and from the Netherlands, refunds are only possible before the scheduled departure of the train.

Every Eurostar ticket is personal and specifies the name of the passenger. A ticket is therefore only valid for the passenger whose name is written on the ticket. Modifying a name on a Eurostar ticket is not possible.

Keep in mind that Eurostar tickets are non-transferable; if the passenger cannot use the ticket anymore, a new ticket will have to be purchased.

As Eurostar journeys are international, you will need to bring a valid ID or passport with you. Please take a moment to read the information on travel documents on Eurostar Website. For information regarding a visa or passport, we strongly recommend that you check with the embassy or consulate of your home country which documents are needed to travel.

If your ID or passport is in your maiden name but your ticket is in your married name, bring a copy of your marriage certificate with you.

You can choose between three different classes on Eurostar trains: Standard, Standard Premier and Business Premier.

Standard class: You can purchase snacks, drinks and meals on board at Café Métropole. When boarding the train in Standard class, you must arrive at the station between 45 minutes and an hour before departure.

Standard Premier: Seats have extra legroom and power sockets are provided. A complimentary meal and drinks will be served at your seat. When boarding the train in Standard Premier class, you must arrive at the station between 45 minutes and an hour before departure.

Business Premier: Reclining seats in a calm and spacious coach. A dedicated gate is offered for Business Premier tickets, which closes 10 minutes before departure of the train. A complimentary three-course onboard meal will be served at your seat. You will also have access to the Business Premier lounges and should you need a taxi upon arrival, a Eurostar agent onboard will book it for you.

Further information can be found on the Eurostar website

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed, please complete the form here. Eurostar will then issue you with the correct compensation based on the extent of the delay encountered. 

If your train is cancelled, in most cases you will receive an email from SNCB/Eurostar. In such cases,  please contact their customer service and forward us the email sent by the train company if needed.

Not sure which ticket to book? With Eurostar, there are three age brackets which determine the price of your ticket:

  • Infant = under 4 years old: Infants travel for free and without a ticket, providing each infant is seated on an adult’s lap during the journey.
  • Child = 4-11 years old: Children on Eurostar trains need to have a ticket in their name. Please note that each child traveling will need to have their own passport to travel.
  • Adult = 12+ (for passengers up to 25, a youth fare will be applied at checkout).

If you are traveling alone with more than one infant, one of the infants can travel for free and a child-fare ticket will need to be purchased for the other infant(s) traveling with you. When booking a child ticket for an infant, they will have a seat reserved on the train.

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.

Should you wish to change your seat, you can do so on Eurostar’s website directly.

To log into your ticket, you will need to enter the 6-letter PNR on your ticket as well as the last name one of the passengers’ last name.

Once logged in, you can check which seats are available and select your preferred seat, depending on availability. Please note that you will need to print your ticket with the new seat assignment, as it will not be updated on your original Omio ticket.

Eurostar tickets are issued in a mobile format, you can therefore download your ticket by using the Omio app. 

Please keep in mind that if you changed your seat on Eurostar’s website, your ticket will not be updated within the Omio application and you will have to print the replacement issued by Eurostar.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Eurostar directly.

Please take a moment to read the detailed information available here.

Assistance should be requested at least 48 hours before departure.

When travelling on a Eurostar train, there is no weight limit for your luggage, but keep in mind that your ticket will offer you a certain luggage allowance. Please take a few minutes to check how much luggage you can bring with you, by matching the age category and fare of your ticket to the information below. 

Standard and Standard Premier (Adult tickets): With this ticket, you are allowed 2 pieces of luggage (backpack, bag, suitcase or ski equipment) as well as 1 small hand luggage.

Standard and Standard Premier (Children tickets): A child is allowed 1 piece of luggage (backpack, bag, suitcase or ski equipment) along with 1 small hand luggage.

Business Premier: When traveling in Business Premier, you can bring 3 pieces of luggage (backpack, bag, suitcase or ski equipment) and 1 small hand luggage.

Dimensions:  Each piece of luggage (excluding hand luggage) cannot exceed 85 cm in length.

If you’re travelling with a stroller, you can take it on board free of charge, as long as it is folded and fits in the overhead racks.

With the exception of guide and assistance dogs, it is not possible to travel with a pet on board a Eurostar train.

If you’re traveling with a guide or assistance dog, they travel for free and will need a special ticket issued by Eurostar. Please note that there are a certain number of requirements in order for them to travel with you. To know more about the requirements and book a ticket for you and your dog, please read the information on Eurostar's website.

If you have a foldable bike, you can bring it with you on board free of charge (provided it doesn’t measure more than 85 cm). It will then be considered as one of the luggage pieces you are allowed. For larger bicycles, you can book a transportation service with Eurostar, called EuroDespatch. This will be an additional service that you will need to purchase separately from your ticket, either by calling Eurostar or sending an email to EuroDespatch@eurostar.com. You will find all the relevant information and extra cost on Eurostar's web page. 

You can only take your bike on certain Eurostar routes, between London, Brussels and Paris and on specific trains between London and Amsterdam.

As bike transportation will require more time, it is strongly recommended to arrive at the registered luggage office in the station 90 minutes before departure of your train.

Are you a frequent traveler on Eurostar trains? You can become a member of Club Eurostar and enjoy the many advantages it offers.

With this program, every Eurostar ticket purchased allow you to earn points redeemable against future perks. There are different levels of membership, from  ‘Classique’ to ‘Avantage’ and ‘Carte Blanche’. To read more information and know how to use your points earned with Club Eurostar, visit this page.

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Thalys is a high-speed train which allows you to travel from Brussels to Paris, Cologne and Amsterdam.
 

Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:

  • Non-flex (Standard Mini): If you wish to travel at minimum cost, this is the best fit for you. The Standard Mini offers the cheapest tickets for a Thalys train.
  • Semi-Flex (Standard and Comfort): This fare will allow you to have more flexibility when traveling.Your ticket can be modified, with a 15€ change fee and the eventual price difference with the new ticket, if more expensive.
  • Full-Flex (Premium): The Premium fare will allow you the most flexibility and will be the best companion for all your professional travels. You can modify your ticket without fees before departure. Please keep in mind that if the new ticket is more expensive, you will need to cover the price difference.

In order to change your ticket, give us a call so we can handle any amendments over the phone.

Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.

Whilst not all Thalys rail tickets are refundable, you can easily check your options by looking at the fare types below:

  • Non-Flex (Standard Mini): Want to travel at a low cost? Then the Standard Mini is the fare for you. It will offer you the cheapest fare for a Thalys ticket. Keep in mind that once the ticket is booked, there is no possibility to cancel it.
  • Semi-flex (Standard and Comfort): With this fare, you can cancel your ticket with a 50%  refund.
  • Full-flex (Premium): This fare will be the best option for your professional travels. You can cancel a Premium ticket without fees before departure, and subject to a 50% cancellation fee up until 2 months after departure.

All Thalys tickets include the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a Thalys ticket is not possible.

For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

If you have a discount card valid for Thalys-operated journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

You can chose three different classes on Thalys trains: Standard, Comfort and Premium.  

Standard class: standard seats, Wi-Fi access, power sockets. You will also be able to purchase food and drinks at Thalys Welcome Bar on board the train.

Comfort class (1st): Access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train.

Premium class: Dedicated entrance, access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train. You can also order a meal, which will be served at your seat.

At the coach entrance, a selection of international newspapers and magazines will be offered for your trip.

You can contact an agent to book a taxi service once you arrive in Paris or Brussels, and will have access to the Thalys lounges in Paris, Brussels, Cologne and Düsseldorf. To find more information on the lounges and opening hours you can click here.

Thalys is part of SNCB. For delayed or cancelled Thalys trains, you can submit a compensation form with SNCB by clicking here.

Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

Tips: If your train was delayed and you used the ticket, select ‘I traveled and my train was delayed’on the form.

If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

In case of strike: In case of a strike or any other travel disruption leading to a train cancellation, Thalys will in most cases send you an email to inform you of the cancellation. Please contact our Customer Service and we will able to help you.

Not sure which ticket to book? With Thalys, there are three age brackets which determine the price of your ticket:

  • Infant = under 4 years old: infants can travel for free on the lap of an adult with a valid ticket. If they require an individual seat, a child's ticket should be purchased.
  • Child = 4-11 years old: you can book a ticket with the child fare until the day before their twelfth birthday. 
  • Adult = 12+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.

There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.

Thalys tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Thalys directly.

Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel via phone (+32 (0)2 528 28 28) or by using the online form.

Passengers in wheelchairs will automatically be assigned a Premium service at the Standard fare rate. Wheelchairs should not exceed 75 cm (length) and 125 cm (height), have a turning circle of more than 150 cm or exceed 300 kg in weight (inclusive of the occupant and luggage). Please keep in mind that electric wheelchairs are accepted onboard but not wheelchairs with a combustion engine.

If you are accompanying a passenger with a disability, you can also benefit from a special fare with Thalys. This service is not available online, you will need to call Thalys or make your reservation at the station.

All Thalys passengers are allowed 2 pieces of luggage (not exceeding 75x53x30 cm) and a single piece of hand luggage. There is no weight limit, but keep in mind that you will need to be able to carry all your luggage yourself.

If you have a special piece of luggage such a musical instrument or a folded stroller, you can take it with you free of charge. This item will then be considered as one of the 2 pieces of luggage you’re allowed on board.

Yes! If your pet weighs less than 6 kg and can be carried in a travel carrier not exceeding 45x30x25 cm, you can travel with your companion animal free of charge. If your pet weighs more than 6 kg, you will need to purchase a ticket for them. Dogs will require a muzzle and will need to be leashed for the duration of the journey.

You can purchase a pet ticket at stations selling international tickets or via the SNCB contact center.

All guide dogs and assistance dogs travel for free on Thalys trains.

Yes! However the conditions depend on the type of train you are travelling, so please be sure to read the following conditions below:

You will need to be at the platform 30 minutes prior to departure in order to take your bike on board.

If your bike is assembled, both wheels will need to be removed and the bike must be stored in a soft bag not exceeding 135x85x30 cm in size.

If you have a disassembled bike, it will be considered as a standard luggage item as long as its dimensions don’t exceed 75x53x30 cm.

Discount cards are not available on our website, if you have a discount card we kindly suggest you to book your ticket on Thalys's website directly.
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Discover Netherlands locally at your own pace, with tickets that allow flexibility and freedom to travel domestically and internationally. NS Intercity tickets give you the possibility to take any Intercity train travelling to your destination on the day of validity of your ticket.
 

With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys.

Do you need to change to travel at a different time of the day? Don't worry, tickets are valid for all NS InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train.

If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on NS's website by recreating your itinerary.  

It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, with a refund if the fare allows it, and re-booked with the required date and itinerary. Take a moment to read the section “Can I cancel my ticket?” below.

Do you need to travel on a different day? Are you looking to cancel your ticket so that you can re-book with an amended itinerary? Take a moment to read about the cancellation policy for NS tickets.

  • Non-Flex: The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible. You have flexibility on the time of travel but keep in mind that your ticket is only valid on the chosen date.
  • Semi-Flex (Early Bird): With an Early Bird ticket, cancel your ticket up to the day before departure with a 5€ cancellation fee. As tickets are valid for an entire day, it is not possible to cancel on the day of travel
  • Full Flex: A full flex ticket will allow you to cancel your ticket free of charge before departure.

Please note that above are the conditions set by our partner NS. We must follow them and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Are you wondering if you can transfer your ticket to someone else?

Every NS ticket specifies the name of the passenger and it is not possible to transfer your ticket to a someone else. The passenger's name on the ticket cannot be changed and this person must be travelling in order for the ticket to be valid.

Don't forget to bring a valid ID when travelling, you will be required to show identification along with the ticket.

Are you wondering about classes available on the train and what the differences between them are? On NS trains, you can find first and second class seating:

  • Second class: Standard seating, depending upon availability.
  • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat when available.You will also enjoy extra services,which will make your trip even more pleasant. Some of these advantages include wifi, free choice of newspapers, drinks and snacks.

Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. In most cases, NS will send you an email before departure of the train to send you notice. Please contact our customer service first, if possible, and we will obtain the refund on your behalf.

Tip: For the latest news on disruptions and delays for NS trains, you can follow this link to check if your train might be affected.

When booking train tickets for children, we understand it can sometimes be complex to navigate the different age categories depending on the train company.

For NS International journeys, these are the different categories in fares:

  • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap.
  • Child = between 4 and 11 years old: you will need to select the child fare. For some services, you can travel with children at no extra cost
  • Adult (on Omio) = from 12 years old on

Wondering if your ticket will have a seat reserved for you? Because these tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?" above.

For NS international journeys, like most international journey, printed tickets are necessary to travel. Don’t forget to print the ticket before going to the station and bring it with a valid ID with you.

For passengers with disabilities, tickets should be booked directly with NS International. If you need help boarding, transferring, or exiting the train, you can take advantage of the free NS Travel Assistance service.

NS offers Travel Assistance at more than 115 stations throughout the Netherlands. To ensure someone is able to assist you board the departing train, book the travel assistance service at least 1 hour before departure, online or by phone (+31 30 2357822).

For more info please follow this link.

There are limitations or specifications regarding measures or weight for luggage, however with NS there are some rules regarding size and quantity for special items such us bikes, wheelchairs, strollers and sports equipment.

In case of doubt, you can contact us.

In the Netherlands, your pet can accompany you on the train, but a few conditions do apply. You can bring pets on the Intercity trains for free if they are in a carried cage, bag or basket.

For guide dogs on a leash, we recommend you to purchase a Day Ticket Dog at the station.

With a specific pass called Fietskaart Dal, you can bring your bicycle along with you on weekdays between 09:00 and 16:00, and from 18:30 to 06:30 the next morning. The extra cost for this ticket is 6.90€ as of January 2019.

We hope to add this feature soon on Omio, but for the moment, please check this special bike ticket at the station ticket offices or online.For more information on this topic and to book your Fietskaart Dal, please follow this link.

There are no discount cards available for NS tickets for the moment on Omio. If you already have a Voordeelurenabo (with or without RailPlus) season ticket with NS, you can obtain a up to a 40% discount on some services. In this case, we suggest to book with NS directly.
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NMBS/SNCB is Belgium's national rail company. It was founded in 1926 and has been steadily expanding ever since. NMBS/SNCB is responsible for transporting over 200 million passengers every year on both national routes and on the Belgian legs of international journeys across mainland Europe. Through SNCB, we also offer Thalys and Eurostar tickets.
 
With an InterCity (or IC) ticket you have flexibility regarding your time of travel, whether traveling on domestic journeys in Belgium or international journeys. 
 
Do you need to change the time on your ticket? Tickets are valid for all InterCity trains on the day of validity of your ticket. During the booking process, you can select a specific time of travel, but can choose to travel on a different train. 
 
If you take a look at your ticket, you will see that there is no time specified to travel. You can check the different time schedules on SNCB's website by recreating your itinerary.  
 
 
It is not possible to make any changes to an InterCity ticket. If you are needing to amend any part of your ticket, the booking must be cancelled, if the fare allows it, and re-booked with the required date and itinerary. To know if your ticket can be cancelled, please take a moment to read the section "Can I cancel my ticket?" below.
If you have made a booking already, take a quick look at your SNCB (B) ticket and match the fare type with the conditions below:
  • Non-Flex (Domestic Belgium): The non-flex fare offers the cheapest prices and will be your best option if you're looking to travel with minimal cost. Please note that once the ticket is booked, there is no cancellation possible.
  • Semi-Flex (IC international): If you wish to cancel your ticket, it is possible to do so until the day before departure. There will be a cancellation fee of 5€ per ticket. As tickets are valid for an entire day, it is not possible to cancel on the day of travel. 
  • Full Flex (IC international): If this is the fare of your ticket, you can have a full refund until the day before departure if you cancel your ticket. Keep in mind that, as tickets are valid for an entire day, it is not possible to cancel on the day of travel. 

Please note that we must follow the conditions set by SNCB for their tickets, and unfortunately cannot override them.

If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Wanting to know if your ticket can be used by someone else? Every IC ticket specifies the name of the passenger. On an InterCity ticket, the passenger's name cannot be changed and this person must be travelling in order for the ticket to be valid. 

Don't forget to bring a valid ID when travelling, you might be required to show identification for the ticket.

Are you looking for a particular class of service? Like most trains, InterCity offer first and second class seating:
  • Second class: Standard seating, depending upon availability. 
  • First class: offers more space in a quieter atmosphere, as well as a more comfortable seat if there is availability. 

Please note that as tickets are valid for more than one train, a seat cannot be guaranteed, even when booking a first class ticket.

Tip: When the train is on the platform, you can spot first class coaches by the yellow band and the '1' on the train. 

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation. 

You can submit a compensation form online with SNCB here

Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.

Tips:

If your train was delayed and you used the ticket, select on the form ‘I travelled and my train was delayed’.

If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.

When booking train tickets for children, we know it can sometimes be complex to navigate the different age categories depending on the train company. 

For domestic journeys in Belgium as well as international journey, these are the age categories regarding IC tickets:

  • Infant = under 4 years old: Infants can travel for free and don't need a ticket if they're sitting on an adult's lap. 
  • Child = between 4 and 11 years old: children can travel for free.
  • Adult (on Omio) = from 12 years old on.
Wondering if your ticket will have a seat reserved for you? Because InterCity (IC) tickets are valid for the entire day, there are no seat reservations with your ticket. You can however select which class of service you would like; like most trains, IC trains offer second and first class. For more information on this, please check the section "what travel classes are available?"above.

There is no need to print your tickets if you're travelling on an InterCity (IC) train. You can simply download your mobile ticket on your Omio app, or show your e-ticket attached to your Omio confirmation e-mail. 

If you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket.

For passengers with disabilities, tickets should be booked directly with SNCB. Passengers with reduced mobility and their companions can book a space for a wheelchair on board the train, with no extra fee. 

To book your ticket, you can call SNCB at the number +32 2 432 38 01 (available from 8 a.m. to 8 p.m. on week days and from 9 a.m. to 4:30 p.m. on week-ends and bank holidays) or at one of the SNCB international ticket offices here. 

Worried you might have packed too much for your trip? It's not a problem with InterCity (IC) tickets. Your are allowed a maximum of 3 items for each passenger, as long as they weigh less than 30 kg, and smaller items need to be stowed in the overhead space or under the seat. 

Please ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train. 

Items such as foldable bikes, Strollers, music instruments and sport equipment will be considered as one of the luggage items you can bring on board. You can travel with them at no extra cost. 

You can bring your pet with your on a InterCity (IC) train. Please take a look at their pet policies below to ensure you have all the correct information before travelling:

Small pets, cats and dogs, which can be carried in a closed basket or carrier with dimensions 55 x 30 x 30 cm free of charge. 

Larger dogs, on a leash, muzzled or sitting on their owner's lap, must travel with a pet ticket. These tickets can be purchased at the counter in the train station.  

Guide dogs and assistance dogs travel for free on all IC trains.

It is possible to travel with a bicycle on most Intercity (IC) trains on the Belgian domestic network. 

You can travel with a foldable bike on any IC train, as it is considered as a piece of regular luggage. 

If your bike is not foldable, don't worry, you can still bring it on board with you. You will need to book a separate for your bike at the counter in the station.

Going for a day excursion in Belgium on your bike? You can choose to book a day pass for your bike and enjoy a day of travel in the train with your bike.

If you're going on a one-way trip and bringing your bike with you, you can also purchase a single-journey bike ticket. 

Tip: 

When travelling with a bike, aim for trains outside of busy hours to enjoy a more relaxing journey on the train.

Special offers for reduced fares and discount cards are not available on Omio at the moment. Take a look at the different options with SNCB by following this link. 

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ÖBB is an Austrian train company and was ranked as one of the most reliable railway operators in Europe in 2017 with a punctuality rate of 96%.

Impressive Fact: 1.3 million passengers reach their destinations every day with ÖBB.

 
Do you need to make a change to your ticket? With ÖBB the only way to change a ticket is to cancel the existing booking (if possible) and re-book a new ticket online.
 
However, you may not need to change or cancel your ticket depending on the fare type you have as some are more flexible than others. See the full fare policies below:

ÖBB Standard-Ticket

  • With the ÖBB Standard-Ticket, you have utmost flexibility. You are not limited to a certain train and can choose your connection freely.
  • Standard single tickets are valid for 2 days - irrespective of the route and the sales channel chosen.

Sparschiene

  • Linked to the selected train, validity is on the chosen travel day and the train selected.

Are you wanting to cancel your booking and receive a refund? Or are you simply wanting to know if your ticket can be cancelled once booked? That does depend on the fare type that is selected in the booking process.

ÖBB Standard-Ticket

  • Can be cancelled and refunded free of charge prior to the first day of validity on the outbound journey. Note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.

Sparschiene

  • Unfortunately these tickets cannot be cancelled or refunded.
If your ticket can be cancelled then you will be able to cancel it immediately through our cancellation page.
Please note that we must follow the conditions set by ÖBB for their tickets, and unfortunately cannot override them.
If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.
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ÖBB offer 3 different classes to choose from when booking a ticket:
  • First Class (available on: Railjet, Eurocity, Intercity, ICE)
  • Economy class (available on: Railjet, Eurocity, Intercity)
  • Business Class (available on all trains)

If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.

For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding ÖBB tickets:

  • Child = Up until the day before the 6th birthday - (travel for free)
  • Adolescents = from the 6th birthday until the day before the 15th birthday - (pay half price)
  • Adult = 15+ years old - (full price)

It is possible to reserve a seat on your ÖBB ticket but is not included in the ticket price. This can be done both during the booking, and can be added on after the booking.

Please note that the ÖBB night train automatically includes a seat reservation.

For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

  1. On the ÖBB website
  2. By calling the ÖBB customer service on +43 (0)5 1717
  3. At one of the ÖBB ticket counters

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for ÖBB tickets:

  • National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
  • International trips: Your ticket must be printed on A4 paper prior to your trip.
ÖBB kindly ask that when requiring assistance on your trip, that you contact them directly. They have the following information available:
  • Passengers can fill out a form in advance here.
  • The form must be submitted at least 12 hours prior before departure for national travels, and at least 45 hours before international ones Please note that when the time of departure is before 9 in the morning, the submission must be done before 6pm the day before.
  • Passengers must be at the point of meeting 20 minutes before departure
  • More information can be found here.

BB Customer Service information for Passengers with disabilities:

  • Tel.: +430517175
  • E-Mail: msz@pv.oebb.at 

Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry as there are no restrictions.

They do ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also should fit in the overhead racks or storage compartments that are located at each end of the train.

Many passengers wish to travel with their beloved pets, and thankfully this is possible on most ÖBB trains.

Please note the following policies for the transport of animals on ÖBB trains:

  • Small and harmless animals can be taken free of charge in suitable transport containers.
  • If you take an animal which cannot be transported as hand luggage in a transport container, you will have to pay for a fare for your pet.

 Guide dogs: travel for free on all trains.

With ÖBB, bicycles can be taken on most local and long-distance trains. Please see their full bicycle policies below:
  • Within Austria a bicycle ticket costs 10% of a full price ticket 2nd class for the route (minimum fee of 2 EUR applies)
  • Weekly or monthly tickets for bicycles are available
  • On regional trains (regional train, regional express and S-Bahn) bicycles can be taken only if space is available, there is no reservation possible.
Take a look at all the discount cards that can be applied when booking an ÖBB train through Omio (formerly GoEuro): 
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SBB, the Swiss Federal Railway, has been around since 1902 and is the backbone of the Swiss public transport system.
Impressive fact: Around 1.2 million customers gain access to public transport easily and travel conveniently from A to B every day with SBB!
 

Are you needing to amend your SBB ticket? The only way to do so would be to cancel the existing booking, if possible, and then re-book the ticket with the new required itinerary.

In order to see if you are able to cancel your ticket, please refer to your ticket type under "Can I cancel my ticket?" below.

Had a change in plans? Or simply just needing to cancel your tickets? The possibility to do so will depend on the fare type that you selected during the booking process. As a general rule, the cheapest fare will usually offer the least flexibility.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Take a quick look at the fare that is indicated on your ticket and match it with the policies below to see the conditions that apply to you.

How to find out the fare:

The fare type will be shown at the top of your ticket. If you have purchased the ticket in a different language or cannot find the name of the fare, not to worry. On the ticket there will be a bit of text that says "No. Article:" and then a number. The number tells you which type of fare it is, as follows:

4004 - Supersaver
125 - Standard
2361 - Daycard
80040 - Saverday

Now the important part, are you able to cancel your ticket and receive a refund?
  • Supersaver fare: This ticket cannot be refunded unfortunately. The ticket is valid only on the chosen day. Passenger ID must be provided upon request.

  • Standard fare / Individual ticket: This ticket can be refunded for free up to the day before departure. This ticket is valid for any train travelling this route on the indicated date. Passenger ID must be provided upon request.

  • Daycard: It is only possible to book this ticket with a half fare discount card. Refund rules depend on a number of factors. Please contact us to request this cancellation. 

  • Saverday: Unfortunately cannot be refunded. This ticket is only available when booking in advance and cannot be purchased on the day of travel. Valid at any time on the selected date up until 5:00am the following day on routes in the GA travelcard area. 
Please keep in mind that we have to apply the conditions set by our travel partner, SBB.
 
Found out that your ticket can be cancelled? Great! Just head on over to our cancellation page where you will be able to cancel your ticket straight away. 
If you have any doubts about the cancellation possibilities or are encountering an issue with the cancellation process, we are more than happy to assist you. You can contact us easily via phone or live chat, or alternatively you can also send a message using our web form.
SBB tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you. Please keep in mind that you may be asked to provide ID and must be able to do so upon request. 
Like most trains, there is the option to choose either first or second class tickets with SBB. As expected, first class offers more space and comfort compared to second class.

While all our providers aim to keep your journey as smooth as possible, it can be that you are caught in an unfortunate situation where your train has been delayed or cancelled. If this is the case, you are of course entitled to claim compensation for this.

With SBB compensation claims, we will contact them directly on your behalf so that you can avoid the hassle. Make sure to either give us a call or send us a message and we will be glad to help out.

Please ensure you are booking the correct tickets according to the age of each passenger:

  • Infant = under 6 years old: Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. If aged 12 or over, they may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. 

  • Child = 6-16 years old: When selecting a child ticket, this will be sold at half the price when booked with accompanying adult ticket.

  • Adult = 16+ years old.

lthough seat reservations are not included in the ticket price, you don't need to worry as having a reserved seat is not mandatory.

As the tickets are valid all day they cannot include a reservation for one specific train. However, if you know the specific train that you want to travel on, you can reserve a seat for yourself directly on the SBB website here.

It's very straight forward and should cost 5.00 CHF per passenger. But please be aware that it is not possible to do so for International, Intercity (IC) and Regional trains.

The printing policies are quite straight forward with SBB:

  • Domestic journeys: The PDF ticket can be displayed on a mobile device.
  • International journeys: The ticket must be printed.

If in doubt, the printing instructions will also be stated in the booking confirmation that was emailed to you when the booking was completed.

In order to make your trip as easy as possible, all passengers with reduced mobility can obtain assistance with getting on and off trains with SBB.

You can request this assistance by phoning the SBB Call Centre Handicap.

0800 007 102 Freephone within Switzerland (between 6 am and 10 pm).

This service is available for fast trains and some regional services and is free of charge. We advise that you notify SBB of your journey at least one hour in advance.

No restrictions! You can take as much as you can possibly carry with SBB.

They kindly ask that you ensure your luggage does not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments. The amount of space and availability of storage compartments depends on the type of train; longer distance trains tend to have more space, regional/intercity trains have less. 

Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.

All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.

Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.

If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.

There is one discount card available that can be used on SBB trains with us:
 
- HalbtaxAbo / SwissPass (Half fare travelcard):
  • Scope: Most routes within Switzerland and some to Germany and Austria.
  • Discount: 50%.
  • Cost: When purchasing for the first time or renewing after a break; 185.00 CHF.
  • Cancellation: Based on the ticket fare, please refer to the cancellations section. 

You can purchase this card directly with SBB and can apply it on your Omio (formerly GoEuro) bookings with SBB trains. 

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SJ is Sweden's most popular train! Their High-speed train is renowned for its unique ability to tilt when travelling through bends, which makes it Sweden's fastest. It rolls from Sundsvall in the north to Copenhagen, Denmark in the south; at the best price possible.
 
It is not possible to make any changes to an SJ ticket. If you are needing to amend any part of your ticket, the booking must be cancelled (if possible) and re-booked with the new criteria.
Please check your ticket type under "Can I cancel my ticket?" below to see if your ticket allows for this.

Are you looking to cancel your ticket so that you can re-book with an amended date/time/itinerary? Or maybe you are just wanting to know which tickets can be cancelled once booked? That does depend on the fare type that is selected in the booking process. To make things quite simple, with SJ there are just 2 fare types:

  • Non-Amendable Fare: Unfortunately these tickets cannot be amended, refunded or transferred. If you are unable to travel due to sickness, refunds are available on presentation of a medical certificate.
  • Refundable Fare: These tickets can be cancelled and refunded before the time of departure.

Please note that we must follow the conditions set by SJ for their tickets, and unfortunately cannot override them.

If you would like to cancel your Refundable Fare tickets or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.

Your name will be printed on the ticket once your booking is complete. From this point on, only the passenger whose name is on the ticket can use this ticket.

If you have mis-typed the passenger's name or are wanting someone else to use the ticket, you will need to cancel your ticket (if possible) and re-book.

Are you looking for more information regarding the classes available and what the differences between them are? Like most trains, SJ offers first and second class seating:
  • Second class: Comfortable seating on all trains.
  • First class: Maximum comfort and excellent service with Free WiFi on all trains. Free breakfast on High Speed trains.

Was your train unfortunately delayed or cancelled? Are you wondering how to apply for compensation?

You can apply for compensation via this form if you have a Swedish identity card.

If you do not have a 12-digit Swedish personal identity number, or do not wish to provide your Swedish personal identity number, please write to SJ Customer services at: kundservice@sj.se.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

With SJ, the age groups for their tickets are as follows:

  • Child: up to 12 years of age
  • Youth: 13-25 years old - only available on SJ website, will need to be selected as an adult on Omio (formerly GoEuro)
  • Adult: 26+
Wondering if your ticket will have a seat reserved for you once booked? With SJ you don't need to worry as seats are automatically reserved for you when you book a ticket.

Passengers booking in a group will be assigned seats as close together as possible at the time of booking.

Have you made a booking and are now concerned with how you are going to print your ticket before your trip? Not to worry.

With SJ tickets, then can be shown to an inspector directly on your phone and do not need to be printed. Panic over!

If you are looking for assistance in getting on and off the train, it is possible to request this and of course at no extra cost.

SJ can assist you to and from the station and when changing trains. This is available at many stations throughout Sweden.

They kindly ask that you request this assistance at least 24 hours in advance, by calling them on: +46 771 75 75 75

There are also designated Disabled seats on all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1st Class and 2nd Class, and can be booked directly on the SJ website.

Luggage allowances can be quite frustrating when you are restricted to just a small amount. Thankfully on SJ's trains, you can bring up to two suitcases (maximum 80x50x35cm) for each traveler as well as a computer bag/handbag.

Sj do not have any issued with your pet travelling with you on their trains. However, if you are travelling with a pet your booking will need to be completed with SJ directly on their site.

Note: When you purchase your ticket on their website, it's important to reserve a seat in the specific section called "Pets allowed"

Unfortunately it is not possible to take fully assembled bikes onto SJ trains. The reason for this is simply that their trains are not designed to accommodate bicycles on board.

However, if you have a folding bike or can dissemble and pack it as a luggage item, you may of course bring it on board.

Unfortunately there are no discount cards that can be used for SJ bookings at the moment.
 
It is worth noting however that if you are a student, are under 26 years old, or are retired you can obtain a discount when booking through SJ directly.

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National Express is responsible for the largest scheduled national coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.

Your plans are changing and you need to amend your ticket?
The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options under "Can I cancel my ticket?" and choose the one that suits your needs before finalizing your booking.

Already made a booking? Match the name of the fare indicated on your ticket with the policies under "Can I cancel my ticket?" to find out what conditions apply to you.
Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone.

You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Should you wish, you can also manage your booking directly via the National Express website. Simply enter you booking number in order to access your journey and begin making changes.

Keep in mind that we have to apply the conditions set by our travel partner, National Express and that you will be informed of any price difference before the change is confirmed.
Your plans are changing and you need to cancel your ticket?

The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options below and choose the one that suits your needs before finalizing your booking.

Already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

National Express currently offer three different fare options:

  • Fully Flexible - Amendable and refundable. For maximum flexibility, this ticket can be cancelled up to 72 hours prior to departure. Amendments can be made free of charge and at any time up until the scheduled departure time. As an added bonus, there are no restrictions on the number of amendments possible. Cancellations are subject to a £5 fee per passenger.
  • Standard - Amendable and non-refundable. A great choice should you need to alter the time and date of travel. A fee of £5 is charged per person to alter a reservation. Should your new journey be more expensive, you will also be liable to pay the excess fare.

  • Restricted - Not amendable, non-refundable and not eligible for use with discount cards. Available at the lowest prices, these tickets are a great choice for travelling on a budget.

If you are eligible for a refund, you can conveniently cancel your journey here.

Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form.

Only one name on your ticket?

Don't panic, National Express tickets only include the name of the lead passenger. This person will be required to provide identification on board if requested.
No other passenger will need to show identification in order to travel, provided they are with the lead passenger.
Was your journey delayed or cancelled?

You are entitled to request compensation directly from National Express. Their customer service representatives available 24/7 and can be contacted via email, live chat, telephone and social media channels. Simply quote your booking reference and make your request. 

Infant - under 3 years old: Infants travel for free provided a accompanying adult fare has been purchased.

Child - 3-15 years old: Half-fare pricing for Standard and Fully Flexible tickets.

Adult - 15+ years old: Children aged 16-17 and travelling alone will need to purchase an adult fare and present a valid letter of authority to travel from a parent or guardian.

With National Express, you are always guaranteed a seat.
Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.

Want some extra legroom? You can reserve a front row seat and stretch out by purchasing a seat reservation directly with National Express from as little as £2. 

Tip: If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself. Your seat reservation can be changed by accessing the Manage My Booking page.
No printer? No problem!

When travelling with National Express you can simply present your ticket on your mobile device. Please ensure that the full ticket is rendered, pictures and screenshots will not be accepted. If in doubt, try using the Omio (formerly GoEuro) mobile app.
If you require additional assistance, National Express recommend that wheelchair users contact them on addl@nationalexpress.com with your name and the date of travel in the subject heading.

Their customer service agents will then be able to advise you on the assistance they are capable of providing for you specific itinerary. For journeys departing in less than 36 hours, customers are advised to call National Express directly on 03717 818181 (UK) or 0044 3717 818181 (International). They are open from 8am – 10pm, 7 days a week.
You are entitled to travel with up to two medium-sized (70cm x 30cm x 45cm) suitcases weighing up to a maximum of 20kg each.

These cases will be stored in the hold of the bus. In addition, you can take a small piece of soft luggage (45cm x 35cm x 20cm) on-board with you provided that it fits under the seat in front of you.

Still not enough? Additional luggage can be purchased from the driver (subject to space limitations) or by contacting National Express directly.
Guide dogs travel for free on all services. All other animals are not currently permitted on National Express services.
For domestic (UK) journeys, folding bicycles may be taken provided they are stored in a specially padded or hard case. Folding bicycles may also be transported on European journeys between London, Amsterdam, Paris and Ireland. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage (see luggage restrictions above).
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Do you wish to travel on a different date or time? Apart from Promo tickets, Ouibus tickets can be modified up to 30 minutes before departure of the bus.

If you have a flexible ticket and wish to change it visit the Ouibus website. Here are the steps to follow :

  1. Go to ‘My tickets’
  2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
  3. Choose the option ‘Rebook’.
  4. You will then be able to select the date and time you wish to travel at. If the new ticket is more expensive, you will need to pay for the price difference.
  5. Once the change is complete, download your new tickets.

If you have a Promo ticket, changes are not possible. Your ticket will only be valid for the date and time selected during the booking process.

Your plans have changed and you can’t travel anymore? If your ticket is not booked with Promo fare, Ouibus gives you the flexibility to cancel your ticket up to 30 minutes before departure.

To cancel your ticket, visit the Ouibus website. Here are the steps to follow :

  1. Go to ‘My tickets’
  2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
  3. Choose the option ‘Cancel’
  4. When confirming the cancellation, you will receive a voucher for the amount of your ticket. You can use this voucher code for up to 4 months to book any other ticket with Ouibus.

Note:

Vouchers are the only refund with Ouibus.

If you have a Promo ticket, cancelling your ticket is not possible; your seat will be booked for the date and time selected during the booking process.

Your Ouibus ticket will be nominative and only valid for the passenger whose name is on the ticket. It is not possible to modify the name of the passenger on the ticket or transfer it to someone else.

Don’t forget to bring a valid ID with you when traveling.

There is only one class available across the Ouibus bus fleet. Enjoy a comfortable seat, free Wifi when available, electric and usb sockets. Buses are also equipped with air conditioning and an on-board restroom.

If you’re caught in the unpleasant situation where your bus is late, Ouibus has an emergency number to contact in order to have more information. You can find the number on your ticket and contact them if there is an emergency during your trip.

You can also find the compensation form on their website.

We understand it can be difficult to navigate the different age categories when traveling abroad. Take a look at the different fares with Ouibus:

  • Infants - from 0 to 2 years-old: Infants travel with a 50% discount. Bring a photo ID (such as birth certificate) and a booster seat with you.
  • Children - between 2 and 12 years-old: Children also travel with a 25% discount. Bring a photo ID.
  • Adults (on Omio) - from 12 years-old on: Minor passengers between 12 and 16 years- old can travel on their own for domestic journeys in France, providing they have a signed authorization for a parent or legal guardian. Visit Ouibus’ page and download the document from there.   For international journeys, minors are not allowed to travel on their own.

Note:

Don’t forget to bring a photo ID for each passenger along with your ticket to travel.

There’s no need to worry about booking a seat. With your ticket, a seat is automatically assigned to you on the bus.

Want to sit at a particular seat? Go to My Tickets’ on Ouibus with your booking reference and email address and select the seat you prefer.
You have options! Either print your tickets at home before going to the station, or download the e-ticket on on your Smartphone or on the Omio app.
Ouibus will provide assistance during your trip, whether you’re a passenger with disabilities or accompanying. We suggest booking your ticket with Ouibus directly, and notify that you assistance will be required.
Call Ouibus at +33 (0)1 71 53 01 80 at least 36 hours before departure to plan your trip.
Bring your hand luggage with you and stow it under the seat in front of you or above your head. For hold luggage, your suitcase and other items (foldable bike, sport instrument, musical instrument, etc) weighs less than 20 kg.
Due to the limited space on the buses, animals and pets are unfortunately not allowed on any routes. Guide dogs accompanying a visually impaired or hard of hearing person are however allowed. If it’s the case, contact Ouibus in advance to let them know.

Apart from foldable bikes, it’s not possible to travel with your assembled bike with Ouibus.

Booking with a discount card for Ouibus on Omio is not possible at the moment. If you’re a regular customer on Ouibus journeys, a discount is offered directly on their website for youth passengers between 12 and 26 years-old. Visit their website for the Ouiboost card (available in French).

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Created in 1985, the Brand name Eurolines groups 29 independent coach companies operating together Europe's largest regular coach network.

This network currently connects over 600 destinations, covering the whole continent of Europe. Impressive fact: Around 3,5 million passengers use the Eurolines brand to travel across Europe every year!

The date and time on Eurolines tickets can be modified by calling them directly: a telephone number is provided on the ticket for you to reach their commercial service. Please note that there is a change fee as well as any additional fee depending on the fare of the ticket.
Make sure to request a change in advance to ensure there is availability for you. Remember to request a change as soon as possible.
With Eurolines, you can only be requested up to 6 hours before departure. After this, it is no longer to change or cancel the ticket. Once tickets are modified, they are no longer refundable.
If you wish not to use your ticket anymore, it is possible to cancel your ticket directly on our cancellation page.
To do so, enter the booking reference (Basket Number or Order Number on your ticket) and the email address used to book the ticket.
Take a minute to read the cancellation policy with Eurolines: If the ticket is cancelled more than 72 hours before departure, there are fees of 25% of the price of the ticket. The remaining 75% are refunded to you.
If the ticket is cancelled between 72 and 6 hours before departure, the fees are 50% of the ticket. The remaining half is refunded back to you. Less than 6 hours before departure, Eurolines tickets are no longer refundable.
For tickets with return journeys, it is not possible to only cancel the outbound or the inbound. If the journey is still to come, you can still cancel the entire ticket according to the conditions above.
Eurolines France tickets will have your name printed on them and can only be used by you. So yes, they are indeed personal to you and can’t be transferred to anyone else. Please keep in mind that you may be asked to provide ID and must be able to do so upon request.
In the unpleasant situation of a delay of your bus or incident during your trip, there is an emergency hotline to reach Eurolines on your ticket. We invite you to call it to get more information concerning your journey.
If there is a disruption, such as a bus cancelled, passengers are in most cases notified beforehand and in contact with Eurolines directly. You can contact us too and we can get in touch with Eurolines on your behalf.
We understand that when traveling, fare and age categories can sometimes be complex. With Eurolines, there are two types of fares, infants and adults:
  • Infants - from 0 to 3 years-old: infants have a 50% discount on most services for Eurolines buses.
  • Adult - from 4 years-old on: there is no child or youth fare with Eurolines.
Passengers older than 4 years- old have to select the adult fare. Note: For safety reasons, Eurolines doesn’t allow unaccompanied minors under the age of 16 years-old.
If you’re a minor between 16 and 18 years-old travelling on your own, we would recommend checking with Eurolines before booking your ticket, especially on cross-border journeys. If you’re travelling on an international journey, restrictions might apply for unaccompanied minors.
With Eurolines, you don’t worry about reserving a seat; each traveler has an assigned seat on the bus. It’s normal that you don’t have a specific seat mentioned on your ticket.
There are no seat reservations on the bus and unless instructed otherwise, you can usually take any free seat when you board the bus. You may be assigned a seat by at check-in or when boarding the bus.
All buses run by Eurolines Switzerland are equipped with comfortable and adjustable seats. You will have an overhead ventilating device and reading lamp. Buses are also equipped with air conditioning and an onboard restroom.
All Eurolines Switzerland tickets need to be printed. Don’t forget to print it before going to the station and bring it along with a valid ID to travel.
If you need assistance during your journey, we would recommend planning your trip in advance with Eurolines Switzerland directly.
Don’t worry about traveling with more than one piece of luggage. With Eurolines Switzerland, each traveler is entitled to 2 pieces of hold free luggage, which combined can weigh up to 40 kg. Note : For infants, there is no free luggage allowance.
With the exception of assistance and guide dogs, pets are not allowed on board buses. If you are a passenger with disabilities are traveling with an assistance dog, let Eurolines know and plan your trip your trip in advance with them.
Bikes are not allowed on board Eurolines Switzerland buses.
At the moment, there are no discount programs with Eurolines Switzerland when you book on Omio. If you’re a regular customer with them, we would recommend visiting their website and getting in touch with them; you might be eligible for a special deal.

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RegioJet is an international bus company offering competitive prices for routes within the Czech Republic, Slovakia, and the rest of Europe.

Your plans are changing and you need to amend your ticket? With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
Your plans are changing and you need to cancel your ticket? All standard RegioJet tickets are refundable unless stated otherwise (special promotions). You are entitled to a free refund up until 30 minutes prior to departure. You can conveniently cancel your journey here. Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form. 
Only the named passenger is eligible to travel with the ticket as issued. Wrong passenger information? Whilst you aren't able to amend the information on the ticket directly, you can simply cancel via our website and re-book.
Was your journey delayed or cancelled? You are entitled to request compensation directly from RegioJet. Any delay or cancellations will be automatically compensated with a percentage-based credit/balance on the Regiojet website. You can simply log-in using the link below by entering your ticket number to view your available balance. Should you wish to redeem this credit in cash, you will need to do so at a RegioJet office in the Czech Republic.
With RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
No printer? No problem! When travelling with National Express you can simply present your ticket code in order to travel.
On domestic bus routes within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process for a fee.
Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
It is not possible to transport a bicycle when completing your booking with Omio.