If you booked modifiable tickets via Omio and received a confirmation email from us, our Customer Service team are happy to help — click here to get in touch.
If you were redirected to one of our partner’s websites to complete your booking, we are unable to make any changes on your behalf. This means you will need to contact the travel company directly to make any changes. The travel company's contact information is displayed in your booking confirmation email and on your ticket.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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