If you have purchased a ticket(s) that has a fare type allowing changes we are usually able to assist you. Please locate your fare type printed on your ticket and check the corresponding policies before contacting customer service.  If you aren't sure about your fare conditions, please check our train and bus ticket change pages for more information.

For all ticket change requests please phone us to make sure we can handle your inquiry quickly.  head to our contact page to find our list of local phone numbers. 

If you were transferred to one of our partner’s websites to complete your booking, Omio has no access to your booking data and cannot make any changes on your behalf. This means you will need to contact the travel company directly to make any changes. The travel company’s contact information will usually be provided in your booking confirmation email.