Not all travel companies allow passengers to choose their seats during the booking process. When booking tickets for multiple passengers, seats are automatically assigned together whenever possible, depending on seat availability.
If your group is seated separately, this is usually due to limited seating availability at the time of booking. To check whether you can change your seat reservation, please contact our Customer Service team.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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