A valid travel ID depends on the travel company and destination. In most cases, a passport is the best form of identification to bring when travelling. Some travel companies may also accept a national ID card.

It depends on the travel company and the facilities that they offer. If you require a special seat, it is best to contact the travel company directly prior to your departure date to organize this.

Not all travel companies allow passengers to choose their seats during the booking process. When booking tickets for multiple passengers, seats are automatically assigned together whenever possible, depending on seat availability.

If your group is seated separately, this is usually due to limited seating availability at the time of booking. To check whether you can change your seat reservation, please contact our Customer Service team.

Each travel company has its own seat reservation policy. In many cases, seat reservations are included in the ticket price, but some travel companies may apply an extra fee for seat selection.

If a travel company does not offer reserved seats, you can sit in any available seat during your journey.

You can find the address of your departure and arrival station on your ticket. We recommend reviewing your ticket carefully to confirm the station details before travelling.

If you have any questions, please contact our Customer Service team for assistance.

Each airline has its own baggage policy, including rules for carry-on luggage, hand baggage, and checked bags. Your baggage allowance will depend on the airline, route, and ticket type.

Most airlines include at least one piece of carry-on baggage, while some only allow a small personal item to be carried onboard free of charge.

You can often add baggage during the booking process, but we recommend checking the airline’s website for the latest luggage allowance and fee information.

If you plan to travel with extra baggage, oversized items, or special luggage, kindly contact the airline directly before departure.

If you want to travel with your pet, you will need to contact the airline directly.

There may be different regulations in place regarding which animals can be transported, depending on which countries you are flying to and from. Each airline has its own conditions and policies regarding flying with pets.

Please note that researching which vaccinations and health documentation is required before purchasing your ticket or travelling.

If you wish to travel with extra luggage, such as sports or musical equipment, you will likely have to pay an additional surcharge. We recommend contacting the relevant travel company directly to check that this service is available.

Omio Flex lets you cancel your trip for any reason up to two hours before departure and get 90% of your ticket price back. You don’t need to give a reason; cancellation is done in just a few clicks, and the refund reaches you within 14 days. Full terms and conditions here.

What’s included with Omio Flex?

Omio Flex lets you cancel your trip on your own for any reason and get 90% of your ticket price back. The refund is issued to the same payment method you used, and the service covers everyone listed on your booking.

What’s not included?

Omio Flex doesn’t apply if Omio or the operator cancels your trip, or if you try to cancel less than two hours before departure. The Flex fee isn’t refundable, and in rare cases, we may request additional information if there’s suspicion of fraud.

How do I claim my refund?

• Log in to Your Bookings at least two hours before your trip.
• Select your journey and confirm the cancellation.
• We’ll refund 90% of your ticket price to your original payment method.
• Your refund will arrive within 14 days.

If you cancel too late or if the operator cancels the trip, Omio Flex can’t be used.