When a travel company announces a strike, they will either send you an email directly to let you know that your trip may be impacted, or they will inform us, and we will send you an email with all the information you need.
Should you be informed that your journey was, or will be cancelled, please contact our Customer Service team for further assistance.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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