During your trip
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Where can I find traffic information during my trip?
We do not currently have traffic information for all travel companies. Live traffic information can be found on the travel company’s website.
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What should I do in case of a strike?
When a travel company announces a strike, they will either send you an email directly to let you know that your trip may be impacted, or they will inform us, and we will send you an email with all the information you need.
Should you be informed that your journey was, or will be cancelled, please contact our Customer Service team for further assistance.
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There is only one name printed on my Deutsche Bahn ticket - is this normal?
Some Deutsche Bahn tickets only display the details of the primary passenger. It is completely normal for there to be only one name printed on the ticket, and the ticket inspector onboard the train will be familiar with this type of ticket.
Passengers under six years old will not be listed on the ticket but are still eligible to travel.