What is Omio Flex?

Omio Flex lets you cancel your trip for any reason up to two hours before departure and get 90% of your ticket price back. You don’t need to give a reason; cancellation is done in just a few clicks, and the refund reaches you within 14 days. Full terms and conditions here.

What’s included with Omio Flex?

Omio Flex lets you cancel your trip on your own for any reason and get 90% of your ticket price back. The refund is issued to the same payment method you used, and the service covers everyone listed on your booking.

What’s not included?

Omio Flex doesn’t apply if Omio or the operator cancels your trip, or if you try to cancel less than two hours before departure. The Flex fee isn’t refundable, and in rare cases, we may request additional information if there’s suspicion of fraud.

How do I claim my refund?

• Log in to Your Bookings at least two hours before your trip.
• Select your journey and confirm the cancellation.
• We’ll refund 90% of your ticket price to your original payment method.
• Your refund will arrive within 14 days.

If you cancel too late or if the operator cancels the trip, Omio Flex can’t be used.