We can only issue refunds to the original credit card or payment method and currency used at the time of booking.
In case of an expired credit card or closed account, we kindly ask you to contact our Customer Service team, who can provide the Acquirer Reference Number (ARN) with which your bank can locate the refund.
Please contact us using the options below.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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