Why haven't I received my refund?

The length of time it takes for a refund to be processed depends on the payment method used.

• Credit/debit card: Refunds can take 3-5 days to be visible in your bank account, excluding your bank’s processing time.

• PayPal: Refunds can take 1-2 business days to be visible in your PayPal account, excluding your bank’s processing time.

• Direct bank transfer (Ideal, Sofort): Refunds can take up to 15 days to be visible in your bank account.

Please take into consideration that if you cancel your booking, we first have to wait for our travel partner to reimburse us before we can issue your refund.

Please do not file a dispute with your credit card company or PayPal if you have a pending refund request. Once a dispute is filed, we are not able to process your refund until it clears, which can take additional time for processing.

If the deadline to receive your refund has passed, please contact us using one of the channels below.