Why haven't I received my refund?

Refund processing times vary depending on how you paid for your booking:

• Credit or debit card: Refunds usually appear in your bank account within 3–5 days, plus any additional processing time required by your bank.
• PayPal: Refunds usually appear in your PayPal account within 1–2 business days, plus any additional processing time required by your bank.
• Direct bank transfer (iDEAL or Sofort): Refunds can take up to 15 days to appear in your bank account.

Please note that additional processing times may apply depending on your bank or payment provider. For cancelled bookings, we can only issue your refund after we have been reimbursed by the travel company.

If you are waiting for a refund, please avoid opening a dispute with your bank or payment provider. Once a dispute is filed, we are not able to process your refund until it clears, which can take additional time for processing.

If your refund has not arrived after the expected timeframe, contact our Customer Service team.