With the exception of 'Promo' fares, all other BlaBlaCar tickets can be changed up until 30 minutes before your departure time via the BlaBlaCar website.
Tickets are exchangeable without fees up to 8 days before departure. Up to 24 hours before departure they can be exchanged for a 25% cost of the ticket price. Up to 30 minutes before departure they are can be exchanged for a 40% cost of the ticket price.
If you choose to exchange your trip and the new ticket is less expensive, you’ll receive a BlaBlaCar voucher (valid for 1 year) for the price difference minus any fees. If the new ticket is more expensive, you'll pay the difference plus any fees. Please note that the vouchers issued are only redeemable on the BlaBlaCar website.
If your plans have changed and you need to cancel, simply visit the BlaBlaCar website where you can cancel tickets (excluding 'Promo' fares) up to 30 minutes before departure.
Tickets are fully refundable up to 8 days before departure. Up to 24 hours before departure they can be refunded for a 25% cost of the ticket price. Up to 30 minutes before departure they are refundable for a 40% cost of the ticket price.
If you choose to cancel your trip, you’ll receive a BlaBlaCar voucher (valid for 1 year) for the original ticket price minus any fees. Please note that the vouchers issued are only redeemable on the BlaBlaCar website.
If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.
If you would like to make a complaint regarding the service of your BlaBlaCar trip, you can find the form on the BlaBlaCar website.
There are no distinctions between the ages of passengers, and all passengers must have a ticket.
You can either print your tickets at home or download a digital copy via the Omio app.
BlaBlaCar provides assistance to travellers via their customer service team. You will need to complete their contact form for passengers with reduced mobility at least 36 hours before the start of your journey.
Guide dogs are permitted to travel provided BlaBlaCar is informed prior to departure.
Other animals and pets are unfortunately not permitted on board.
Pets are not allowed to travel on international trips.
With the exception of folding bikes, it is not possible to travel with a bicycle. Please note that a single folding bicycle counts as one of your two allocated pieces of hold-luggage.
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