Need to change your travel plans? Available change options depend on the fare conditions of your ticket. You can check your fare conditions in the Omio app or your confirmation email.
If your fare allows changes, you can manage your booking on the BlaBlaCar Bus website. If the new ticket is more expensive than your original ticket, you'll need to pay the difference in fare.
If your fare allows cancellations, you can cancel your booking on the BlaBlaCar Bus website.
If you choose to cancel your trip, you’ll receive a BlaBlaCar Bus voucher (valid for 1 year) for the original ticket price minus any fees. Please keep in mind that vouchers are only valid until the end of 2026, as BlaBlaCar Bus will no longer operate after this date.
The passenger's name is printed on your ticket.
Name changes are not possible. If the name on your ticket is incorrect, you may need to cancel your booking and make a new one, if your fare allows cancellations.
If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.
If your BlaBlaCar Bus journey is cancelled, you’ll receive a notification and any refund you’re entitled to will be processed automatically.
- Infant: Under 2 years old. 50% of the adult fare.
- Child: 2-12 years old. Children under 12 years old pay 75% of the adult fare.
- Adult: 12+
You can select your preferred seat during the booking process for BlaBlaCar Bus journeys.
All other seat reservations are automatically allocated at the time of booking. If you would like to change your seat reservation, however, you can do so by visiting the BlaBlaCar Bus website and logging in with your booking reference and email address.
You can either print your tickets at home or download a digital copy via the Omio app.
It is recommended to arrive 30 minutes before departure. A valid ID (identity card or passport) must be presented with the ticket.
BlaBlaCar Bus provides assistance to travellers via their customer service team. You will need to complete their contact form for passengers with reduced mobility at least 36 hours before the start of your journey.
You can include up to two additional large hold bags for an additional fee during the booking process. This option is available only for direct routes and does not apply to journeys with transfers.
Guide dogs are usually permitted to travel provided BlaBlaCar Bus is informed 36 hours prior to departure. Please see their website here for more information.
Other animals and pets are unfortunately not permitted on board.
With the exception of folding bikes, it is not possible to travel with a bicycle. Please note that a single folding bicycle counts as one of your two allocated pieces of hold luggage. More information can be found here.
In 2023, BlaBlaCar’s mobility services contributed to avoiding 2 million tonnes of CO2 emissions.
- For more information, please visit BlaBlaCar Bus’ website here.
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