Ouibus

Do you wish to travel on a different date or time? Apart from Promo tickets, Ouibus tickets can be modified up to 30 minutes before departure of the bus.

If you have a flexible ticket and wish to change it visit the Ouibus website. Here are the steps to follow :

1. Go to ‘My tickets’
2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
3. Choose the option ‘Rebook’.
4. You will then be able to select the date and time you wish to travel at. If the new ticket is more expensive, you will need to pay for the price difference.
5. Once the change is complete, download your new tickets.

If you have a Promo ticket, changes are not possible. Your ticket will only be valid for the date and time selected during the booking process.

Your plans have changed and you can’t travel anymore? If your ticket is not booked with Promo fare, Ouibus gives you the flexibility to cancel your ticket up to 30 minutes before departure.

To cancel your ticket, visit the Ouibus website. Here are the steps to follow :

1. Go to ‘My tickets’
2. Select ‘I have my booking reference’ and enter your booking reference and Email address. Clink on Log-in. You’ll have access to your booking details.
3. Choose the option ‘Cancel’
4. When confirming the cancellation, you will receive a voucher for the amount of your ticket. You can use this voucher code for up to 4 months to book any other ticket with Ouibus.

Note:

Vouchers are the only refund with Ouibus.

If you have a Promo ticket, cancelling your ticket is not possible; your seat will be booked for the date and time selected during the booking process.

Your Ouibus ticket will be nominative and only valid for the passenger whose name is on the ticket. It is not possible to modify the name of the passenger on the ticket or transfer it to someone else.

Don’t forget to bring a valid ID with you when traveling.

If you’re caught in the unpleasant situation where your bus is late, Ouibus has an emergency number to contact in order to have more information. You can find the number on your ticket and contact them if there is an emergency during your trip.

We understand it can be difficult to navigate the different age categories when traveling abroad. Take a look at the different fares with Ouibus:

• Infants - from 0 to 2 years-old: Infants travel with a 50% discount. Bring a photo ID (such as birth certificate) and a booster seat with you.
• Children - between 2 and 12 years-old: Children also travel with a 25% discount. Bring a photo ID.
• Adults (on Omio) - from 12 years-old on: Minor passengers between 12 and 16 years- old can travel on their own for domestic journeys in France, providing they have a signed authorization for a parent or legal guardian. Visit Ouibus’ page and download the document from there.   For international journeys, minors are not allowed to travel on their own.

Note:

Don’t forget to bring a photo ID for each passenger along with your ticket to travel.