Have your travel plans changed? Available change options depend on the fare conditions of your ticket. 

Please note that some tickets are already valid for a wider travel period and may not need to be exchanged. You can check the fare conditions, ticket validity, and any available change options in the Omio app or your confirmation email.

Advance, Off-Peak and Anytime fare tickets can be exchanged through the Your Bookings page.

Alternatively, you can exchange your Advance ticket by booking a new ticket through Omio for the same route on a different date or time before the departure time of your original booking. To request a refund, please contact our Customer Service team before your original departure time.

Most UK Rail tickets offer flexible cancellation options, although these depend on the fare type you booked.

You can review the fare conditions, ticket validity, and available refund options in the Omio app or your confirmation email.

If your fare allows cancellations, you can cancel the tickets through Your Bookings page.

However, Advance fare tickets cannot be cancelled. They can only be exchanged through the Your Bookings page.

Alternatively, you can exchange your Advance ticket by booking a new ticket through Omio for the same route on a different date or time before the departure time of your original booking. To request a refund, please contact our Customer Service team before your original departure time.

For Off-Peak, Super Off-Peak, and Anytime tickets, refund requests must be submitted before the applicable deadline:

Before April 1, 2026: Within 28 days after the ticket expires.
On or after April 1, 2026: By 11:59 PM on the day before the ticket becomes valid.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

In the UK, trains usually have both first-class and second-class seating. First class gives you more space and a quieter ride.

Not every train company offers it, though. Want to see which ones do? You can check it here.

Train delays or cancellations may occur occasionally— staying informed helps you avoid travel disruptions.

In case your train is cancelled:

• Your original ticket is usually valid for either of the two earlier or two later scheduled trains.
• We recommend checking directly with the train operator to confirm your options before you travel.

If your train is delayed or cancelled, but you still completed your journey, you can make a claim with the train operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

If you did not complete your journey, you can make a claim by contacting our Customer Service team.

For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.

• Infant: under 5 years old, up to two infants can travel free of charge with each fare-paying passenger.
• Child: 5-15 years old; a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.
• Adult: over 16 years old.

Unfortunately, the tickets cannot be changed after booking.

If your fare allows cancellations, you can cancel your existing ticket and make a new booking. You can review this information in the Omio app or your confirmation email.

Deutsche Bahn tickets are automatically issued in the name of the lead passenger. The lead passenger's name cannot be changed and they must be traveling with ID in order for the ticket to be valid.

Additional passengers are not named on the ticket and will not need to show identification.

When booking your trip with Deutsche Bahn (DB), you’ll get to choose between first-class and second-class train tickets.

First class is quieter, roomier, and great if you want a bit more comfort on your trip. Second class is more budget-friendly and still a solid choice for most journeys

Please note that Wi-Fi, along with food and drink services, is available only on ICE trains.

Deutsche Bahn is strongly committed to taking responsibility and action to achieve climate goals, including its aim to be completely climate-neutral by 2040!

You can easily calculate how climate-friendly your own journey with Deutsche Bahn using their free comparison calculator here.

• You can read all about Deutsche Bahn's sustainable initiatives on their dedicated website here.

Need to change your Renfe ticket? Changes are possible depending on the fare type and Renfe service booked. You can check your fare conditions in the Omio app or your confirmation email.

If your ticket allows changes, you can modify it through Your Bookings. 

Please note that online changes are currently only available for one-way journeys (excluding Avlo).

If you have booked a return journey and wish to modify your booking, please get in touch with our Customer Service team, and we'd be happy to assist you.

Most Renfe fares allow cancellations, although some exceptions apply. You can review the fare conditions, ticket validity, and any available refund options in the Omio app or your confirmation email.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

If you're experiencing issues with the online cancellation process, please contact our Customer Service team.

Need to change the passenger name on your Renfe ticket? Many Renfe tickets are issued without a passenger name, which means they can be used by any traveller and no ID is required.

If your ticket includes a passenger name and you need to change it, please contact our Customer Service team and we'll be happy to assist you.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

If you're experiencing issues with the online cancellation process, please contact our Customer Service team.

Every Trenitalia ticket includes the name of the passenger. A ticket is, therefore, only valid for the passenger whose name is on the ticket, and they will need to travel with ID. Modifying the name on a ticket is not always possible.

National trains:

• Infant: under 4 years old. Free travel, providing they don't occupy a seat.
• Child: 4-14 years old. Typically a 50% discount on the Base fare.
• Adult: 15+

Regional trains:

• Infant: under 4 years old. Free travel, providing they don't occupy a seat.
• Child: 4-11 years old. Typically a 50% discount.
• Adult: 12+

Travelling with children under 4 years old?
One child under the age of 4 may travel free of charge per accompanying adult, provided they share the adult’s seat. No ticket or reservation is required for the first infant. If you're travelling with more than one child under 4, a separate seat must be reserved for the additional child by booking a child fare ticket (ages 4–14).

Looking to change your booking? Your available change options depend on the fare conditions of your ticket. You can review this information in the Omio app or your confirmation email.

If your fare allows changes, you can modify it through Your Bookings.

If you are unable to update your booking online, please contact our Customer Service, and we will be happy to assist you further.

Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.

SNCF:

• Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.
• First-class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.
• OPTIMUM & OPTIMUM PLUS fares: Optimum SNCF dedicated customer support.

TGV Lyria:

• Standard: Wi-Fi. TGV trains also have a bar where you can purchase snacks and drinks.
• Première: Wide seats, Wi-Fi, and power sockets for laptops and mobiles. Food is also available for purchase.
• Première Signature: Wide seats with extra legroom, Wi-Fi, power sockets for laptops and mobiles, and a quiet zone for a more relaxing journey. Food is also available for purchase.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.

If you have experienced a delay of your train, please claim compensation directly with SNCF within 3 months of your original departure through this online form.

If your train has been cancelled, please contact our Customer Service team. We'll be happy to contact SNCF on your behalf and help you find a solution.

For TER journeys, you can submit a compensation claim using the dedicated TER form here. Please note that the form is only available in French, so you may need to translate the page in your browser.

For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.

• Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
• Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.
• Adult: 12+

Most ferry tickets include the passenger's name.

Whether you can change the passenger name depends on the fare conditions of your ticket and the ferry company you're travelling with. You can check this information in the Omio app or your confirmation email.

If your fare type allows for changes, please contact us, and we will assist you with changing the passenger name on your ticket.

Many ferry companies boast onboard facilities such as restaurants, bars, a play area for children, shops, etc. We recommend checking the website of the ferry company operating your trip for more details.

The onboard facilities of some of our best-sellers can be found below:

• GNV
• Grimaldi
• Moby Lines
• NLG
• Stena Line

If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.

Please contact us, and we will be more than happy to contact the ferry company on your behalf to try to resolve the issue for you.

For the latest information on ferry delays, cancellations, and other travel disruptions, please check our Service Disruptions page before you travel.

Many ferry companies require passengers to present their passports upon boarding.

You may be required to check in for your journey. If so, this will be stated in your confirmation email.

It is usually recommended that you arrive at the port at least 60 minutes prior to departure. Some ferry companies recommend arriving even earlier, so be sure to check the information in your confirmation email thoroughly.

For most ferry companies, seats and cabins can be added during the booking process.

It may be possible to amend or add seats/cabins after booking. Please contact us, and we will assist you with checking if this is possible.

Depending on which ferry company you’re travelling with, you may be required to print or collect your tickets prior to boarding. Your confirmation email will detail this information.

We recommend contacting the ferry company directly to arrange assistance and checking their website for more information on accessible travel.

You can find the name and contact information of the ferry company operating your trip in the Omio app or confirmation email.

The accessibility pages of some of our best-sellers can be found below:

• GNV
• Grimaldi
• Moby Lines
• NLG
• Stena Line

Most ferry companies allow passengers to bring as much luggage as they can carry! If there are any luggage restrictions, this information will be stated in your confirmation email or on the ferry company's website.

The luggage pages of some of our best-sellers can be found below:

• GNV
• Grimaldi
• Moby Lines
• NLG
• Stena Line

Most ferry companies allow pets aboard. However, we recommend checking with the ferry company operating your trip directly, as there may be requirements.

The pet policy pages of some of our best-sellers can be found below:

• GNV
• Grimaldi
• Moby Lines
• NLG
• Stena Line

Vehicles can be added during the booking process for most ferry companies. If you would like to add or amend a vehicle, please contact us, and we will assist you with checking if this is possible.

You can find a list of applicable discount cards when adding passengers during the booking process.

All passenger names are printed on Flix tickets. If a name is wrong or the passenger has changed, you can easily change it through Flix's Manage My Booking page.

There is only one standard class available with Flix. All seats have plenty of legroom and are equipped with charging points and Wi-Fi.

If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.

Journey delayed? Please complete this form on Flix's website, as compensation must be requested from the travel company directly.

Journey cancelled? Please visit Flix’s Manage My Booking page, where you can choose a new travel date or request a refund.

• Child: 0-15 (parents travelling with children up to 3 years of age must bring their own child car seat with a seat belt adapter)
• Adult: 15+

You can select your preferred seat during the booking process for Flix journeys. 

If you don’t add a seat reservation, you’re still guaranteed a place on board and can choose any available seat marked with a green sticker once you board.

Seat reservations are typically non-modifiable, but if available, changes can be made via Flix's Manage My Booking page.

You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.

It is recommended to arrive at the stop at least 15 minutes before departure.

Passengers with reduced mobility and their companions can book a wheelchair space on board for no extra fee. Flix recommends contacting them at least 36 hours before departure to book a space for you and your companion or to arrange assistance.

• Please visit the accessibility pages of FlixBus and FlixTrain for more information.

Worried you might have packed too much for your trip? It shouldn’t be a problem with Flix tickets. In general, you will be allowed one large checked suitcase and one smaller bag to bring aboard. Please visit the luggage policy pages of FlixBus and FlixTrain for more information.

When booking your trip on Omio, you can add extra luggage during the booking process for an additional fee.

• On FlixBus, you can add one extra piece of luggage (maximum 80 × 50 × 30 cm, up to 20 kg) or one special item (up to 240 cm in total dimensions and 30 kg), such as sports equipment or a large musical instrument.
• On FlixTrain, you can add one extra piece of luggage (maximum 80 × 50 × 30 cm, up to 20 kg).

Pets are only permitted on FlixTrain journeys in Germany. Please see here for more information.

Unfortunately, for all other Flix journeys pets are not permitted, with the exception of guide dogs.

If you intend to travel with your guide animal, please let Flix know at least 36 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.

It is always possible to travel with a folded or disassembled bike, as it can be added as special luggage on Flix's Manage My Booking page. Certain buses and trains are equipped with bike racks.

However, we kindly advise that you check the full bicycle policies on the FlixBus and FlixTrain websites.

As a global travel company offering affordable, accessible, and intermodal travel, Flix has a central responsibility to protect the planet and lead by example. Its sustainability strategy is based on the environmental, social, and governance (ESG) framework.

• You can read more about Flix's sustainability strategy on their website here.

Flix discount cards are unfortunately not supported by Omio at the moment.

All tickets are non-refundable.

You can request a name change through Ryanair's Manage My Booking page. The process for name changes is detailed on Ryanair's website here.

Only basic fare is available through Omio, with the option to add additional luggage, priority boarding, and specific seat selection.

All flights are equipped with toilets, a wheelchair, and medical equipment.

Snacks, drinks, and meals can be purchased on board. Ryanair's Inflight Magazine lists all available items.

More details can be found on Ryanair's website here.

If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.

You can request a refund from Ryanair through our Your Bookings page for the following reasons:

• Flight disruption
• Bereavement
• Government tax refund
• Seat changed during flight

If the reason for your request is not listed above, please check Ryanair's dedicated FAQ page to find more information on how to handle compensation directly with them.

You will have the option to purchase a reserved seat or choose a randomly assigned free seat.

• Passengers who choose "random seat allocation" will be assigned their seat during check-in.
• Passengers who purchase a seat at the time of booking, during check-in, or at any point leading up to their flight can choose and reserve an available seat. The price of a reserved seat depends on where on the aircraft the passenger chooses to sit.

Ryanair only accepts digital boarding passes — printed versions are no longer allowed. You’ll need to check-in through the Ryanair app and download your boarding pass directly to your phone.

• Online check-in opens 60 days before the scheduled departure time for passengers who have purchased an allocated seat.
• Check-in is available 2 - 24 hours before the scheduled departure time for passengers who chose "random seat allocation" during the booking process.
• If check-in is not completed online up to 2 hours before the scheduled departure time, you will be able to check in at the airport up to 40 minutes before departure, but you will be charged an airport check-in fee.

It is recommended that passengers arrive at the airport at least 90 minutes before the flight and be at the boarding gate 30 minutes before departure.

• Infant: Under 2 years old
• Child: 2-11
• Youth: 12-15
• Adult: 16+

Special Assistance services can be added up to 48 hours before departure through Ryanair's Manage My Booking page.

Between 12 and 48 hours before departure, please contact Ryanair's Special Assistance team directly to request these services.

All fares include one small personal bag, such as a handbag or laptop bag (40x25x20cm), that can be brought on board and must fit under the seat in front of the passenger.

Additional baggage is as follows:

• 10kg Carry-on Bag (includes Priority Boarding): Along with a small personal bag, this allows a 10kg bag (55x40x20cm) onboard to be stored in the overhead locker. It also allows passengers to board the plane first using the Priority Boarding queue at the gate. Once added, it will apply to all passengers in your booking.
• 10kg Check-in Bag: An additional 10kg check-in bag is added to your booking. This bag must be dropped at the airport check-in desk before security and will be placed in the aircraft hold.
• 20kg Check-in Bag: An additional 20kg check-in bag is added to your booking. Up to three 20kg checked bags can be added. These bags must be dropped at the airport check-in desk before security and will be placed in the aircraft hold.

For passengers travelling with infants, please be aware of the following:

Two items of baby equipment can be carried free of charge per child. There is no cabin bag allowance for an infant (aged 8 days to 23 months inclusive). However, a baby bag up to 5kg (dimensions: 45x35x20cm) is allowed for babies travelling on an adult's lap.

Pets are not permitted.

Guide/assistance dogs are permitted on certain routes and may be subject to entry requirements. Please see here for more information.

Ryanair has partnered with Trinity College Dublin to implement a number of innovative measures aimed at accelerating the adoption of sustainable aviation fuel (SAF), with the objective of powering 12.5% of their flights with SAF by 2030.

To read more about Ryanair's sustainability initiatives, please see their website here.

Ryanair discount cards are unfortunately not supported by Omio at the moment.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

Comboios de Portugal doesn’t allow name changes on tickets. To fix a wrong passenger name, just cancel your ticket (Normal Fare only) and purchase a new one with the right details.

First-class Conforto: If you’d like to enjoy unmatched comfort on a Comboios de Portugal train, be sure to reserve a Conforto class seat. In this class, you’ll enjoy extra-comfortable seats, ample legroom, folding tables, vending machines, a bar car, a media centre, audio and visual media outlets, and free Wi-Fi.

Second-class Turistica: If you’d like to travel affordably aboard a Comboios de Portugal train, you should reserve a Turistica seat. Although its seats are not as spacious as those found in Conforto class, the seats found in Turistica are similarly comfortable. By booking this class, you’ll enjoy access to a limited number of vending machines, a bar car, and strong internet access.

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.

Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Comboios de Portugal on your behalf to try and get a resolution for you.

For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding Comboios de Portugal tickets:

•  Infant:  0-3 years. Travel free of charge without occupying a seat.
•  Child:  4-13 years.
•  Adult:  13+ years old.

Children above 14 years but below 18 years can travel by themselves on Comboios de Portugal trains, provided they are dropped off and picked up from their departure and arrival stations by adults with identification.

Want to make changes to your booking? Before making any changes, please check your fare conditions, ticket validity, and available change options in the Omio app or your confirmation email.

If your ticket allows for changes, you can modify it through Your Bookings.

If your ticket cannot be changed online, please contact our Customer Service team for further assistance.

If the fare conditions of your ticket allows for cancellation, you can easily do this through Your Bookings.

You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

If you can't cancel your booking online, please contact our Customer Service team.

There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.

Infant: Under 2 years old. One infant travels for free if accompanied by an adult with a valid ticket. Child fare applies to additional infants.

Child: 3-15 years old. Children under 14 years old are not allowed to travel alone and must be accompanied by a responsible person aged 16 or over.

Adult: 16+

Need to make changes to your trip? Some tickets are more flexible than others. However, changes to the itinerary, passenger name, passenger type (for example, changing a child ticket to an adult ticket), or travel classes are not available.

You can check the fare conditions, ticket validity, and available change options in the Omio app or your confirmation email.

If your fare allows changes, you can modify it through Your Bookings.

If you are unable to update your booking online, please contact our Customer Service, and we will be happy to assist you further.

Cancellation is available for most Movelia tickets, but the conditions depend on the fare you purchased. You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

If you're experiencing issues with the online cancellation process, please contact our Customer Service team.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

Please note, if you booked an ÖBB Standard ticket or Komfort Nightjet ticket before March 2, 2026, you can only cancel or request a refund before downloading your ticket from the ÖBB link in your confirmation email. Once the ticket has been downloaded, it can no longer be cancelled or refunded.

Tickets are issued for the people specifically named on the ticket. Unfortunately, tickets cannot be transferred.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur. If your train is delayed or your original service was cancelled you can claim compensation directly with ÖBB.

For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding ÖBB tickets:

•  Child: Up until the day before their 6th birthday (travel for free).
•  Adolescents: From their 6th birthday until the day before their 15th birthday (pay half price).
•  Adult: 15+ years old.

It is possible to reserve a seat for your ÖBB ticket, but it is not included in the ticket price. This can be done both during the booking and can be added on after the booking.

Please note that the ÖBB night train automatically includes a seat reservation.

For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

1. On the ÖBB website
2. By calling the ÖBB customer service on +43 (0)5 1717
3. At one of the ÖBB ticket counters

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for ÖBB tickets:

• National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
• International trips: Your ticket must be printed on A4 paper prior to your trip.

• Passengers can fill out a form in advance here.
• The form must be submitted at least 12 hours prior to departure for national travels and at least 45 hours before international ones. Please note that when the time of departure is before 9 in the morning, the submission must be made before 6 pm the day before.
• Passengers must be at the point of meeting 20 minutes before departure.

ÖBB Customer Service information for passengers requiring assistance:

• Tel.: +430517175
• E-Mail: msz@pv.oebb.at
• More information can be found here.

Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry, as there are no restrictions.

They ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also fit in the overhead racks or storage compartments which are located at each end of the train.

Pets are welcome on many ÖBB trains.

Small pets can travel free of charge when carried in a suitable pet carrier. If your pet cannot travel in a carrier as hand luggage, you'll need to purchase a pet ticket before travelling.

Guide and assistance dogs travel free of charge on all ÖBB services. For full details about travelling with pets on ÖBB, including ticket requirements and travel conditions, please visit the ÖBB website here.

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

Tickets that have already been modified can't be cancelled online.

If you'd like to cancel your updated booking, please contact our Customer Service team.

Your Iryo ticket includes the passenger's name.

If the name is incorrect or another passenger will be travelling, name changes are available for most Iryo tickets. You can request this at an Iryo ticket office or by contacting our Customer Service team.

• INICIAL: Comfortable seats, individual armrests, Wi-Fi, a power source and a USB connection.
• INICIAL Superior: Comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
• INFINITA: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
• INFINITA BISTRO: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection, lounge access, and a free meal (The default menu offered is the Infinita Bistro menu. If you wish to switch to another menu, please contact Iryo at least 24 hours in advance; subject to availability).

Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.

If your Iryo train is delayed, cancelled, or affected by a strike, you can request compensation by completing the online claim form.

If you need additional help, you can also contact Iryo Customer Service through their contact page.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding Iryo tickets:

•  Infant: 0-3 years. Travel free of charge without occupying a seat.
•  Child: 4-13 years.
•  Adult: 14+ years old.

Do you need to change your ticket? Changes to your travel date, departure time, travel class, or passenger name depend on the fare conditions of your ticket. 

If your ticket is eligible for changes, you can modify it through Your Bookings.

If you are unable to update your booking online, please contact our Customer Service team.

The passenger's name is printed on your Italo ticket. If, for some reason, the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this on the Italo website or by contacting us.

• Smart: Free WiFi, and a power source.
• Prima Business: Reclining leather seats, free WiFi, a power source, extra space, fast track, welcome service, newspapers and magazines.
• Club Executive: Extra-wide armchairs, free WiFi, a power source, fast track, dedicated catering, access to the Italo club lounge, and a personal screen.
• Salotto: Full privacy onboard, extra-wide armchairs, free WiFi, a power source, fast track, dedicated catering, access to the Italo club lounge, and a personal screen.

Cancellations are not available for Ouigo tickets.

All passenger names are printed on Ouigo tickets.

If a name is wrong or the passenger has changed, you can easily change it through Ouigo’s My Bookings page up until 30 minutes before your departure time. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.

With OUIGO, there are now six classes to choose from:

• Essential
• Essential with extra luggage
• OUIGO Plus
• OUIGO Plus with extra luggage
• OUIGO Max
• OUIGO Max with extra luggage

Facilities included: 

With OUIGO Max (with or without extra luggage), you get a bigger seat and premium entertainment.

If your train gets delayed or cancelled, don’t stress—you’re entitled to claim compensation for the disruption.

If your train gets cancelled or delayed, Ouigo will send you an automatic email with the option to either request a voucher or reschedule your trip via the Ouigo MYB page.

You can only redeem Ouigo vouchers through the Ouigo website. They don’t expire after one use—you can use them for several bookings until the full amount is spent. To learn more about how Ouigo handles cancellations and delays, check out their website here.

Want to exchange your voucher for a cash refund? Please feel free to contact us and we’ll help you with the exchange process.

•  Infant:  0-3 years. Infants travel free of charge on an adult’s lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
•  Child:  4-13 years old.
•  Adult:  14+

You can select your preferred seat during the booking process for most Ouigo journeys.

All other seat reservations follow the conditions below:

• Essential / Essential with extra luggage: Seats are not included - passengers can add or change seats through the Ouigo My Bookings page for an additional fee up to 30 minutes before departure, subject to availability.
• Ouigo Plus / Ouigo Plus with extra luggage: Includes the choice of a free seat selection and seat change (possible through Ouigo's My Bookings page).

It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

Boarding will begin 30 minutes before the train’s scheduled departure time, and the doors will close 5 minutes before.

The luggage allowance included per passenger depends on the class chosen:

• Essential: Includes 1 handbag (maximum 36 × 27 × 15 cm) and 1 suitcase (maximum 55 × 35 × 25 cm).
• Essential with extra luggage: Includes 1 handbag (maximum 36 × 27 × 15 cm), 1 suitcase (maximum 55 × 35 × 25 cm), and 1 extra piece of luggage (maximum 2 m, 30 kg).
• Ouigo Max: Includes 1 handbag (maximum 36 × 27 × 15 cm), 1 suitcase (maximum 55 × 35 × 25 cm), and 1 large suitcase (maximum 2 m, 25 kg).
• Ouigo Max with extra luggage: Includes 1 handbag (maximum 36 × 27 × 15 cm), 1 suitcase (maximum 55 × 35 × 25 cm), and 2 extra pieces of luggage (maximum 2 m and 25 kg each).
• Ouigo Plus: Includes 1 handbag (maximum 36 × 27 × 15 cm), 1 suitcase (maximum 55 × 35 × 25 cm), and 1 large suitcase (maximum 2 m, 30 kg).
• Ouigo Plus with extra luggage: Includes 1 handbag (maximum 36 × 27 × 15 cm), 1 suitcase (maximum 55 × 35 × 25 cm), and 2 extra pieces of luggage (maximum 2 m and 30 kg each).

Extra luggage can be added via Ouigo’s My Bookings page up to 30 minutes before departure. More information can be found on Ouigo’s website here.

Traveling with your pet? Add your pets easily while booking on Omio — quick and hassle-free!

You can bring up to two pets along for the ride! Just make sure they travel in a carrier (max 60 x 35 x 35 cm) that fits under your seat or on your lap.

• Please visit Ouigo’s website here to ensure you have all the correct information before travelling.

Need to change your travel plans? Available change options depend on the fare conditions of your ticket. You can check your fare conditions in the Omio app or your confirmation email.

If your fare allows changes, you can manage your booking on the BlaBlaCar Bus website. If the new ticket is more expensive than your original ticket, you'll need to pay the difference in fare.

If your fare allows cancellations, you can cancel your booking on the BlaBlaCar Bus website.

If you choose to cancel your trip, you’ll receive a BlaBlaCar Bus voucher (valid for 1 year) for the original ticket price minus any fees. Please keep in mind that vouchers are only valid until the end of 2026, as BlaBlaCar Bus will no longer operate after this date.

If your bus is delayed or late arriving at your departure point, you can call the emergency telephone number printed on your ticket.

If your BlaBlaCar Bus journey is cancelled, you’ll receive a notification and any refund you’re entitled to will be processed automatically.

Unfortunately, RegioJet tickets cannot be changed after booking.

If your fare allows cancellations, you can cancel your existing ticket and make a new booking. You can review this information in the Omio app or your confirmation email.

Cancellation options depend on the ticket type you booked. You can review the fare conditions, and any available refund options in the Omio app or your confirmation email. 

If your fare allows for cancellations, you can do so through Your Bookings.

It is not possible to modify the name on a RegioJet ticket.

Are you interested in a particular class of service? Regiojet offers a range of travel classes for both buses and trains, catering to different comfort levels and preferences.

Buses:

• Standard: Comfortable seat with free Wi-Fi, power outlets, onboard entertainment, and access to a toilet. Meals are available to purchase.
• Relax: Includes all Standard amenities, plus extra legroom.

Trains:

• Low Cost: Comfortable seat with complimentary water. Food and drinks can be purchased through the mobile app.
• Standard: Comfortable seat with free Wi-Fi, power outlets, multimedia screens, complimentary drinks, and access to newspapers and magazines. Meals are available to purchase.
• Relax: Includes all Standard amenities, plus wider leather seats and access to a quiet zone.
• Business: Includes all Relax amenities, plus extra legroom and a spacious compartment for up to four passengers.