Iryo is the first private Spanish high-speed company operating on the routes from Madrid to Barcelona, Zaragoza and Valencia.
Do you need a change of your ticket? With Iryo, multiple changes are supported on all fares. Itinerary changes are not possible.
To change your ticket, you can modify it yourself via the Your Bookings page, or contact us so that we can assist you. See the full fare policies below:
Bookings made before 2nd October, 2025:
INICIAL:
- Flexible: Ticket can be exchanged for a €10 fee (plus price difference, if applicable) up to 30 minutes before departure. Departure time can be changed on the departure date for a €10 fee (price difference applies).
SINGULAR:
- Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
- Abierta: Free changes up to 30 minutes before departure.
SINGULAR ONLY YOU:
- Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
- Abierta: Free changes up to 30 minutes before departure.
INFINITA BISTRO:
- Flexible: Tickets can be exchanged (paying fare difference if applicable) up to 30 minutes before departure.
- Abierta: Free changes up to 30 minutes before departure.
Bookings made on/after 2nd October, 2025:
INICIAL: Tickets can be changed up to 30 minutes before departure with a €15 fee (plus any fare difference, if applicable).
INICIAL Superior: Tickets can be changed up to 30 minutes before departure (fare difference applies).
INFINITA: Tickets can be changed up to 30 minutes before departure (fare difference applies).
INFINITA BISTRO: Tickets can be changed up to 30 minutes before departure (fare difference applies).
Cancellations can be made up to 30 minutes before the scheduled departure time through Your Bookings.
Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.
Bookings made before 2nd October, 2025:
INICIAL:
- Flexible: Ticket can be cancelled and refunded up to 7 days before departure for a fee of 30% of the ticket price. After this period, the ticket cannot be cancelled.
SINGULAR:
- Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.
- Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.
SINGULAR ONLY YOU:
- Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.
- Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.
INFINITA BISTRO:
- Flexible: 5% fee if cancelled 7 days before departure. 10% fee up to 30 minutes before departure.
- Abierta: No fees if cancelled 7 days before departure. 5% fee up to 30 minutes before departure.
Bookings made on/after 2nd October, 2025:
- INICIAL: Tickets cannot be cancelled
- INICIAL Superior : Tickets can be cancelled up to 30 minutes before departure, with an 85% refund if cancelled more than 7 days in advance, or a 75% refund if cancelled within 7 days of departure.
- INFINITA: Tickets can be cancelled up to 30 minutes before departure, with an 85% refund if cancelled more than 7 days in advance, or a 75% refund if cancelled within 7 days of departure.
- INFINITA BISTRO: Tickets can be cancelled up to 30 minutes before departure, with a 95% refund if cancelled more than 7 days in advance, a 90% refund if cancelled within 7 days of departure, and a 70% refund if cancelled less than 24 hours before departure.
The passenger's name is printed on your Iryo ticket.
If, for some reason, the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this at the Iryo ticket counter in the station or by contacting us.
- INICIAL: Comfortable seats, individual armrests, Wi-Fi, a power source and a USB connection.
- INICIAL Superior: Comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- INFINITA: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- INFINITA BISTRO: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection, lounge access, and a free meal (The default menu offered is the Infinita Bistro menu. If you wish to switch to another menu, please contact Iryo at least 24 hours in advance; subject to availability).
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding Iryo tickets:
- Infant: 0-3 years. Travel free of charge without occupying a seat.
- Child: 4-13 years.
- Adult: 14+ years old.
You can select your preferred seat during the booking process for Iryo journeys.
All other seat reservations are automatically allocated at the time of booking, subject to availability.
Although seat reservations cannot always be changed, please contact us, and we will be more than happy to assist you with this.
The ticket can either be printed or shown on a mobile device.
Please see the Iryo accessibility page here for more information.
Passengers should arrive at the station 30 minutes before the train departs in order to board. Two minutes before the train departs the doors will shut, and no one may board.
If you use a wheelchair, it must be foldable for transport purposes. If you have other mobility issues, you can request a wheelchair to enable your transit through the station and to board and alight from trains.
Luggage allowance depends on the fare selected. Please see the breakdown below, and for more information visit Iryo's website here.
Bookings made before 2nd October, 2025:
INICIAL:
Two pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
SINGULAR & SINGULAR ONLY YOU:
Three pieces of luggage are allowed:
- 1 suitcase max size 80x55x35 cm
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
INFINITA Bistro:
Three pieces of luggage are allowed:
- 1 suitcase max size 80x55x35 cm
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- Pet transport included
Bookings made on/after 2nd October, 2025:
INICIAL:
Two pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
INICIAL Superior:
Three pieces of luggage are allowed (2+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm for a €10 fee
INFINITA:
Three pieces of luggage are allowed (2+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm. A reservation is required.
INFINITA Bistro:
Three pieces of luggage are allowed (3+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm
- An additional suitcase can be added for a €10 fee
Got too much luggage? A €40 fee per item will be charged at boarding if:
- Your bag is bigger than the size allowed.
- You’re bringing more bags than what’s included with your ticket.
You’re allowed to add one extra bag max, only if your fare allows it.
- A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.
- Pets must remain inside their travel cage throughout the entire journey. The travel cage must not exceed the following measurements: 60x35x35cm.
- Pet transport comes at an additional cost and must be paid for before the trip.
- There is no additional cost for guide dogs and assistance dogs, and they are not subject to weight or transport restrictions and may travel with their owner.
- All pet conditions can be found on Iryo's website here.
- Each customer may take a bicycle or electric scooter for free so long as they are disconnected, disassembled and stored in a properly sealed bag.
- In both cases, the dimensions must not exceed 90x120x40cm and must not be dangerous or inconvenient to other travellers. One bicycle per coach is permitted.
- For more information, please see Iryo's website here.
Iryo believes that sustainable connectivity is achievable and works every day to make it a reality. They aim to lead the integration of various sustainable transportation modes so that the entire journey from start to finish meets the highest environmental standards. 98% of Iryo trains are 100% recyclable!
- You can read more about Iryo’s sustainability initiatives on their website here.
- General Large Family discount card
- Special Large Family discount card
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