Iryo is the first private Spanish high-speed company operating on the routes from Madrid to Barcelona, Zaragoza and Valencia.
Need to update your booking? All Iryo fares allow changes, although itinerary changes are not available.
You can check your fare conditions and any available change options in the Omio app or your confirmation email.
If your ticket allows changes, you can update your booking through Your Bookings.
You can also view and download your modified ticket from the Iryo's website.
If your ticket cannot be changed online, please contact our Customer Service team for further assistance.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
Tickets that have already been modified can't be cancelled online.
If you'd like to cancel your updated booking, please contact our Customer Service team.
Your Iryo ticket includes the passenger's name.
If the name is incorrect or another passenger will be travelling, name changes are available for most Iryo tickets. You can request this at an Iryo ticket office or by contacting our Customer Service team.
- INICIAL: Comfortable seats, individual armrests, Wi-Fi, a power source and a USB connection.
- INICIAL Superior: Comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- INFINITA: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- INFINITA BISTRO: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection, lounge access, and a free meal (The default menu offered is the Infinita Bistro menu. If you wish to switch to another menu, please contact Iryo at least 24 hours in advance; subject to availability).
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
If your Iryo train is delayed, cancelled, or affected by a strike, you can request compensation by completing the online claim form.
If you need additional help, you can also contact Iryo Customer Service through their contact page.
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding Iryo tickets:
- Infant: 0-3 years. Travel free of charge without occupying a seat.
- Child: 4-13 years.
- Adult: 14+ years old.
You can choose your preferred seat during the booking process for eligible Iryo journeys.
If seat selection isn't available, your seat reservation will be assigned automatically when you book, subject to availability.
If you'd like to change your seat after booking, please contact our Customer Service team. We'll be happy to check the available options for you.
The ticket can either be printed or shown on a mobile device.
Please see the Iryo accessibility page here for more information.
Passengers should arrive at the station 30 minutes before the train departs in order to board. Two minutes before the train departs the doors will shut, and no one may board.
If you use a wheelchair, it must be foldable for transport purposes. If you have other mobility issues, you can request a wheelchair to enable your transit through the station and to board and alight from trains.
Luggage allowance depends on the fare selected. Please see the breakdown below, and for more information visit Iryo's website here.
Bookings made before 4th May, 2026:
INICIAL:
Two pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
INICIAL Superior:
Three pieces of luggage are allowed (2+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm for a €10 fee
INFINITA:
Three pieces of luggage are allowed (2+1 with reservation):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm. A reservation is required.
INFINITA Bistro:
Three pieces of luggage are allowed (3+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm
- An additional suitcase can be added for a €10 fee
Bookings made on/after 4th May, 2026:
INICIAL:
Two pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
INICIAL Superior:
Three pieces of luggage are allowed (2+1 with additional cost):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm for a €10 fee
INFINITA:
Three pieces of luggage are allowed (2+1 with reservation):
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm. A reservation is required.
INFINITA Bistro:
Three pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- 1 suitcase max size 80x55x35 cm
From 4 May 2026, it will no longer be possible to add extra luggage to the Infinita Bistro fare. The standard luggage allowance remains unchanged and continues to apply in line with the fare conditions.
Got too much luggage? A €40 fee per item will be charged at boarding if:
- Your bag is bigger than the size allowed.
- You’re bringing more bags than what’s included with your ticket.
You’re allowed to add one extra bag max, only if your fare allows it.
Pets are welcome on Iryo trains. You can travel with one pet weighing up to 10 kg per passenger.
Pets must travel in a carrier measuring no more than 60 × 35 × 35 cm and remain inside it throughout the journey. Pet tickets are available for an additional fee and must be purchased before you travel.
Guide and assistance dogs travel free of charge and are not subject to weight or carrier restrictions. For full details about travelling with pets on Iryo, including fees and travel requirements, please visit the Iryo here.
You can bring one bicycle or electric scooter on Iryo trains free of charge.
Bicycles and electric scooters must be folded or disassembled, switched off, and stored in a sealed bag measuring no more than 90 × 120 × 40 cm. They must not inconvenience or pose a risk to other passengers. Please note that only one bicycle is permitted per coach.
For full details about travelling with bicycles and electric scooters on Iryo, please visit the Iryo website here.
Iryo believes that sustainable connectivity is achievable and works every day to make it a reality. They aim to lead the integration of various sustainable transportation modes so that the entire journey from start to finish meets the highest environmental standards. 98% of Iryo trains are 100% recyclable!
- You can read more about Iryo’s sustainability initiatives on their website here.
- General Large Family discount card
- Special Large Family discount card
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