EU Accessibility Act
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EAA Overview and Information
The European Accessibility Act 2019 was designed to improve the availability of accessible products and services in the internal market and the accessibility of relevant information.
Aligned with this initiative, Omio is committed to putting our customers first and recognises that some travellers require assistance. Our vision is to ensure Omio’s digital platforms are accessible to all, regardless of ability, with a restless focus on developing innovative tech solutions, collaborating with partners and providing best-in-class customer service.
Below, you will find a list of the EU travel companies on our platform, and the accessibility information they have provided about their services.
For any travel companies not listed below, please reach out to our Customer Service team, who will be able to provide you with the information.
Please note: All accessibility and assistance services described below are provided and managed by the transport operator, not Omio. Omio cannot guarantee the provision of accessibility services, and accepts no liability for such. Assistance services offered by the transport operator may not be available on all routes/services and may change over time. If you require specific assistance we strongly recommend contacting the transport operator well before the date of travel to confirm assistance will be available
ATVO information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by ATVO, not Omio.
Resources:
• Barrier-Free Mobility section: https://www.atvo.it/en-barrier-free-mobility.htmlAutostradale accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Autostradale, not Omio.
Resources:
• Transport of disabled people section: https://autostradale.it/en/assistenza/trasporto-disabili/Avanza accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Avanza, not Omio.
Resources:
• Passengers with Reduced Mobility section: https://www.avanzabus.com/servicios/movilidad-reducida-pmr/BlaBlaCar Bus accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by BlaBlaCar Bus, not Omio.
- The majority of Blablacar buses are equipped to receive people travelling in wheelchairs.
- Free carriage of certified guide and assistance dogs, kept at the traveller’s feet. Please note that emotional support dogs are not considered assistance dogs by Blablacar Bus and are not allowed on board.
Does the assistance service cost anything?
No.
When must I request assistance?
- Submit the Passengers with Reduced Mobility (PRM) contact form at least 36 hours before departure: https://support.blablacar.com/s/prm-form?language=en_GB
Mobility-device size limits
If a wheelchair must travel in the hold, it has to be foldable. If travelling in a wheelchair on board the wheelchair must be constructed after 2009 and certified as a passenger seat as per DIN EN 12183 and/or 12184. Wheelchairs must be fully functional and technically capable of being safely secured for the duration of the trip. You also confirm that the wheelchair meets the current legal safety requirements.
How do I request assistance or get more information?
Phone:
• Accessibility assistance via customer service: +49 40 82210880 — Mon–Sun 08:00–22:00 (CET)Online Form:
Complete the dedicated PRM form after selecting your desired route. https://support.blablacar.com/s/prm-form?language=en_GBAt the port/station/airport:
Bus captains can fold and load a wheelchair into the hold if required.Additional resources:
• Travelling with a service or assistance dog: https://support.blablacar.com/s/article/Travelling-by-bus-with-a-service-or-assistance-dog-1729196982941Busitalia accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Busitalia, not Omio.
Resources:
• Accessibility section: https://www.fsbusitalia.it/eng/link/support/accessibility.htmlEcolines accessibility information and assistance services
Resources:
• Contact page: https://ecolines.net/en-LT/contacts?id=1Euroticket accessibility information and assistance services
Resources:
• Contact page: https://euroticket.pl/en/contactFerrovie del Gargano accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Ferrovie del Gargano, not Omio.
Resources:
• Travellers with Reduced Mobility section: https://www.ferroviedelgargano.com/en-gb/Information/Travelers-with-reduced-mobilityFlixBus accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by FlixBus, not Omio.
- Wheelchair transport in the passenger cabin on selected lines and free stowage of foldable wheelchairs and mobility aids.
- Free travel for certified companions and service animals (for travel with a companion dog, you must present a document proving that your dog has completed a recognised training as a guide dog).
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- If you will remain in your wheelchair in the passenger cabin, contact FlixBus at least 7 days before departure.
- If you can use a standard seat but are bringing a wheelchair or other aid, notify FlixBus at least 36 hours before departure.
- If travelling with a companion or service animal, please contact FlixBus at least 36 hours before departure. You must present an official/medical certificate on the bus stating that their presence is required at all times to prove your need for assistance.
Mobility-device size limits
Maximum wheelchair or mobility-scooter size: 700 mm (W) × 1,200 mm (L); combined weight with occupant must not exceed 300 kg. Only wheelchairs that meet the requirements of DIN EN 12183 or DIN EN 12184 as a passenger seat and use a restraint system as per DIN 75078-2 are permitted in the passenger cabin of long-distance buses.
How do I request assistance or get more information?
Email:
• mobil@flixbus.de — mobility and wheelchair assistance inquiriesOnline Form:
Contact form (choose “Passengers with disabilities”): https://help.flixbus.com/s/contact-usAdditional resources:
• Accessibility at Flixbus overview: https://help.flixbus.com/s/topic/0TO3X000000VOq8WAG/passengers-with-disabilities?language=en_IE
• Rides operated by external partners might have different travel policies. Carriage Policies of Flix’s Cooperation Partners: https://policies.cooperation.flixbus.com/?lang=enGipsyy accessibility information and assistance services
Resources:
• Contact page: https://gipsyy.uk/ajudaGo Buses accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Go Buses, not Omio.
Resources:
• Customers with Disabilities section: https://www.gobuses.com/travel-policiesGoOpti accessibility information and assistance services
Resources:
• Contact page: https://www.goopti.com/en/help/faqINFOBUS accessibility information and assistance services
Resources:
• Contact page: https://infobus.eu/en/contactsInter Saj accessibility information and assistance services
Resources:
• Contact page: https://www.saj.it/contattaciItabus accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Itabus, not Omio.
- Boarding and alighting help, free travel for one essential companion, travel free of charge for recognised guide or assistance dogs, free carriage of foldable non-electric wheelchairs, wheelchair seating on some double-deck coaches.
Does the assistance service cost anything?
Assistance, companion tickets, guide or assistance dogs, and wheelchair carriage are all free of charge.
When must I request assistance?
- Submit the Itabus assistance request form at least 36 hours before departure.
- Give wheelchair specifications at least 36 hours in advance if transport in the hold or passenger area is required.
Mobility-device size limits
Wheelchairs placed in the passenger area must have tie-down points in accordance with the DIN 75078-2 standard and certification under DIN EN 12183 or 12184.
How do I request assistance or get more information?
Phone:
• Customer service: +39 06 88938232 — daily 09:00–18:00Online form:
Itabus assistance request form: www.itabus.it/en/assistenza/contattaciAt the port/station/airport:
Itabus cannot guarantee barrier-free access at every stop because it does not control station infrastructure. If you have requested assistance, please meet the driver or staff at the stop at least 60 minutes before departure.Additional resources:
• Passenger rights: https://www.itabus.it/it/diritti-del-viaggiatore.html
• Conditions of carriage: https://www.itabus.it/en/condizioni-generali-di-vendita-e-di-trasporto.htmlKarat-S accessibility information and assistance services
Resources:
• Contact page: https://blog.karat-s.com/kontakti/Leo Express accessibility information and assistance services
Resources:
• Contact page: https://www.leoexpress.com/en/contact/customer-supportLux Express accessibility information and assistance services
Resources:
• Contact page: https://luxexpress.eu/en/contacts/MarinoBus accessibility information and assistance services
Resources:
• Contact page: https://marinobus.it/en/contacts-and-assistance/Marozzi accessibility information and assistance services
Resources:
• Contact page: https://www.marozzivt.it/contatti/Miccolis accessibility information and assistance services
Resources:
• Contact page: https://www.busmiccolis.it/en/contatti/Movelia accessibility information and assistance services
Resources:
• Contact page: https://www.movelia.es/en/contactNational Express accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by National Express, not Omio.
Resources:
• Accessibility and Inclusion: https://www.nationalexpress.com/en/help/accessibility
Nomago accessibility information and assistance services
Resources:
• Contact page: https://www.nomago.hr/en/bus-tickets-online/contactOurBus accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Ourbus, not Omio.
Resources:
• How to request ADA assistance section: https://support.ourbus.com/support/solutions/articles/256610-how-can-i-get-ada-assistance-on-the-trip-PKS Polonus accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by PKS Polonus, not Omio.
Resources:
• Additional assistance application form: https://pkspolonus.pl/kontakt/osoby-niepelnosprawnePolazak accessibility information and assistance services
Resources:
• Contact page: https://www.polazak.com/en/a/Contact/Rede Expressos accessibility information and assistance services
Resources:
• Contact page: https://rede-expressos.pt/en/contactsRegioJet accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by RegioJet, not Omio.
Resources:
• Passengers with Reduced Mobility section: https://regiojet.com/services/immobile-passengersSWISStours accessibility information and assistance services
Resources:
• Contact page: https://www.swisstours.ch/contact/?lang=enVy Buss accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Vy Buss, not Omio.
Resources:
• Disability and Mobility section: https://www.vybuss.com/disability-and-mobility/Comboios de Portugal accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Comboios de Portugal, not Omio.
Resources:
• Special Needs Customers section: https://www.cp.pt/passageiros/en/how-to-travel/Special-needs-customersDeutsche Bahn accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Deutsche Bahn, not Omio.
- The Mobility Service Centre (MSC) arranges assistance required for station boarding, alighting, help onboard, lifts for wheelchairs, and can answer questions on accessible trains and stations.
- Staff cover almost 300 major stations and can travel to many others; smaller stations may be served by on-board crews if conditions permit.
- More details are in DB’s Accessible Travel pages: https://int.bahn.de/en/booking-information/accessible-travel
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- For journeys wholly within Germany: contact the MSC no later than 20:00 on the day before travel.
- For journeys starting or ending outside Germany: request at least 24 hours before departure.
Mobility-device size limits
Orthopaedic aids cannot measure more than 120 x 70 cm and weigh more than 350 kg.
How do I request assistance or get more information?
Phone:
• Mobility Service Centre: +49 30 65212888 — Mon–Fri 06:00–22:00, Sat/Sun/holidays 08:00–20:00 (CET/CEST)Email:
• msz@deutschebahn.com
• deaf-msz@deutschebahn.com — Queries from deaf or hard-of-hearing travellersOnline form:
Assistance request form (German only): https://msz-bahn.deAt the port/station/airport:
Arrive early, then meet the pre-arranged staff at the agreed meeting point or DB Information desk.Additional resources:
• Station accessibility search: https://www.bahnhof.de/en/service/accessibilityEurostar accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Eurostar, not Omio.
- The Eurostar Assist program offers pre-booked help with check-in, mobility-device ramps, boarding, seat guidance, luggage, and arrival support.
- Full details are on Eurostar’s Accessible travel hub: https://www.eurostar.com/uk-en/travel-info/travel-planning/accessibility
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- Pre-book at least 24 hours before your train’s scheduled departure.
- If you cannot pre-book, arrive at least 60 minutes early for UK-bound or UK-origin trains, or 30 minutes early on continental routes, and request help in person (Eurostar cannot guarantee turn-up-and-go assistance; pre-booking is recommended).
Mobility-device size limits
Wheelchairs or mobility scooters must be no wider than 700 mm and no longer than 1,200 mm; maximum combined weight limit is 300 kg (including the weight of the customer).
How do I request assistance or get more information?
Phone:
• Assistance requests (UK callers): +44 3432 186 186 — daily 07:00–19:00 (UK time)
• Assistance requests (Belgium callers): +32 2 400 6776 — daily 07:00–19:00 (UK time)
• Assistance requests (France callers): +33 1 70 70 60 88 — daily 07:00–19:00 (UK time)
• Assistance requests (Netherlands callers): +31 20 532 3232 — daily 07:00–19:00 (UK time)
• Assistance requests (Germany callers): +49 30 700 70000 — daily 07:00–19:00 (UK time)Email:
• contactus@eurostar.com — special assistance inquiries (include “Special Assistance” in the subject line)Online form:
• Online assistance request form (select “Assistance” after opening): https://help.eurostar.comAt the port/station/airport:
Present yourself at the Eurostar Assist meeting point with your booking reference and arrive within the early-arrival times listed above.FlixTrain accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by FlixTrain not Omio.
Resources:
• Passengers with Reduced Mobility section: https://www.flixtrain.com/service/passengers-with-reduced-mobilityIryo accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Iryo, not Omio.
- Station boarding and alighting assistance is delivered through ADIF’s Acerca service; staff meet travellers at designated points, guide them through the station, and help them board or leave the train.
- On board, trained crew offer help to reach seats, and each train has two wheelchair-anchor “H seats” and accessible restrooms in coach 3.
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- If your departure and arrival stations have permanent Acerca service: at least 30 minutes before departure at the station.
- If either station has scheduled (on-request) Acerca service: at least 12 hours before departure.
- For international journeys that start in Spain: at least 48 hours before departure.
How do I request assistance or get more information?
Phone:
• Accessibility assistance (Acerca): +34 91 774 4040 — daily 06:00–24:00
• Iryo customer service: +34 900 926 851Email:
• oca.asistenciapmr@adif.es — Request or modify Acerca assistance bookings
• atencion.cliente@iryo.eu — General customer inquiriesAt the port/station/airport:
Meet Acerca staff at the accessibility meeting point in the station at least 30 minutes before departure.Additional resources:
• ADIF Acerca service overview: https://www.adif.es/en/informacion-al-usuario/accesibilidad-en-estaciones
• Iryo accessibility FAQ: https://iryo.eu/en/travel/frequent-questions/iryo-trainItalo accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Italo, not Omio.
- In-station boarding and alighting help by RFI - Rete Ferroviaria Italiana staff, priority seats for travellers with reduced mobility, located near the mobility-impaired toilet, wheelchair spaces, accessible toilets with Braille signage.
When must I request assistance?
- For train travel, call Pronto Italo at least 12 hours before departure to arrange a meeting point in the station.
- For groups of three or more people with reduced mobility or disabilities, assistance must be booked at least 24 hours before the train departure time so that the railway company with which the group has chosen to travel can check the actual availability of seats on board the train.
- For intermodal Italo + Itabus trips, notify Pronto Italo no later than 36 hours before the scheduled departure of the entire journey.
Mobility-device size limits
- Maximum wheelchair dimensions: width 70 cm, depth 120 cm, height 109 cm; fully loaded weight must not exceed 300 kg.
- If travelling by coach, wheelchairs must have safety attachment points in accordance with DIN 75078-2, as well as a manufacturer's approval in accordance with DIN EN 12183 and/or 12184.
How do I request assistance or get more information?
Phone:
• Assistance for People with Reduced Mobility: +39 06 0708 — daily 07:00–23:00 (CET)At the port/station/airport:
At the station RFI - Rete Ferroviaria Italiana staff will wait for travellers with disabilities or reduced mobility at the agreed meeting point; arrive at least 30 minutes before departure.Additional resources:
• Italo passengers with reduced mobility section: https://www.italotreno.com/en/support-contacts/Assistance-passengers-reduced-mobilityLeo Express accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Leo Express not Omio.
Resources:
• Wheelchair Transportation section: https://www.leoexpress.com/en/services/transport/wheelchairNS International accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by NS, not Omio.
- NS International offers a number of services to increase accessibility for the elderly, poor-sighted and other passengers with impaired mobility. Services include wheelchair-space reservations, boarding assistance with lifts or ramps, luggage assistance (at Amsterdam and Rotterdam Centraal), companion and guide-dog travel.
Does the assistance service cost anything?
NS International charges no booking fee for arranging assistance or wheelchair spaces, and wheelchair compartments on Nightjet carry no extra charge (On Eurostar routes, wheelchair compartments are instead bookable at a special reduced ticket rate). In some cases, a separate ticket must be purchased for companions or assistance dogs.
When must I request assistance?
- Request at least 24 h before departure (36 h for Germany) for boarding assistance.
- For other international journeys, NS International recommends applying one week or earlier.
- On Eurostar journeys to London, a free ticket for a guide or assistance dog can be requested up to 48 hours before departure.
- Please note, for customers confined to a wheelchair or mobility scooter, it is not possible to book online for trains with a seat reservation. You can only book via the NS International Service Centre (+31 30 2300023 — daily 07:00–23:00 CET).
Mobility-device size limits
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Eurocity Direct: Maximum wheelchair or mobility-scooter dimensions 150 cm (L) × 85 cm (W), maximum weight including passenger 250 kg
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Eurostar to Belgium/France: Maximum wheelchair or mobility-scooter dimensions 120 cm (L) × 70 cm (W), maximum weight 200 kg
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ICE International and Intercity Berlin: Maximum wheelchair or mobility-scooter dimensions 125 cm (L) × 70 cm (W) (including space for footrests)
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TGV: Maximum wheelchair or mobility-scooter dimensions 120 cm (L) × 70 cm (W)
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Eurostar to London: Maximum wheelchair or mobility-scooter dimensions 100 cm (L) × 70 cm (W); fuel-powered scooters not permitted
How do I request assistance or get more information?
Phone:
• Reservations for customers confined to a wheelchair or mobility scooter: +31 30 2300023 — daily 07:00–23:00 (CET)
• Boarding and alighting assistance: +31 30 2357822 — daily 00:00–24:00 (CET)WhatsApp:
• Hearing-impaired customers can contact NS International via WhatsApp for assistance: +31 (0)30 23 000 23Additional resources:
• NS International Passengers with reduced mobility travel information page:
https://www.nsinternational.com/en/before-you-go/passengers-with-impaired-mobilityOBB accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by OBB, not Omio.
- Boarding and alighting help with lifts or ramps, coordination of wheelchair bays and priority seats, seat reservations for wheelchair users and their companions, guidance on accessible stations and trains, and carriage of assistance dogs.
Does the assistance service cost anything?
Wheelchair bays and one accompanying seat can be reserved free of charge.
When must I request assistance?
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At least 12 hours before departure for journeys within Austria (or if your train departs before 09:00, please request assistance by 18:00 the day before departure)
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At least three hours before departure when travelling only between major hubs such as Wien Meidling, Wien Westbahnhof, St. Pölten Hauptbahnhof, Linz Hauptbahnhof, Wels Hauptbahnhof, Attnang-Puchheim, Salzburg Hauptbahnhof, Innsbruck Hauptbahnhof, Feldkirch, Dornbirn, Bregenz, Wiener Neustadt, Bruck an der Mur, Graz Hauptbahnhof, Klagenfurt Hauptbahnhof, Villach Hauptbahnhof
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At least 36 hours before departure for international cross-border trips that include travel to/from or via Germany, Denmark, or Romania.
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At least 24 hours before departure for all other international journeys to or from Austria
Mobility-device size limits
- Maximum dimensions for wheelchairs are length max. 1,200 mm, width max. 700 mm, height max. 1,090 mm. The maximum total weight for wheelchairs is 250 kg (including the passenger).
- Please note that for Tauern motorail, only wheelchairs up to 65 cm wide can be transported. As an alternative 60 cm loan wheelchairs are available at Mallnitz-Obervellach and Böckstein stations.
How do I request assistance or get more information?
Phone:
• Mobility service centre: +43 5 1717 5 — daily 06:00–23:00 (Central European Time)Online Form:
Pre-registration form for barrier-free travel: https://www.oebb.at/en/reiseplanung-services/kundenservice/online-reise-anmeldungAt the port/station/airport:
Meet ÖBB staff at the agreed meeting point in the departure station for boarding help; the location and time are confirmed when you book assistance.Additional resources:
• Barrier-free travelling overview: https://www.oebb.at/en/reiseplanung-services/barrierefrei-reisenOuigo ES accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Ouigo ES, not Omio.
- Assist’enGare offers free accompaniment from the ‘Disabled Passenger Assistance’ service point, help to board or alight, guidance to seats, and limited luggage support.
- Please note Ouigo Classic Trains are not compatible with the transport of passengers in wheelchairs, please contact Ouigo customer support for alternative solutions.
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- Reserve assistance as early as possible and no later than 24 hours before departure.
- If you cannot reserve, arrive and request help in person; staff will assist subject to availability. The service is open every day from 8 a.m. to 8 p.m.
- Be at the service point at least 30 minutes before the train departs.
Mobility-device size limits
- Maximum wheelchair dimensions: 700 mm (W) × 1 200 mm (L) × 1 450 mm (H).
How do I request assistance or get more information?
Phone:
• Assist’enGare assistance requests (from France): 3212 — daily 08:00–20:00
• Assist’enGare assistance requests (outside France): +33 972 720 092 — daily 08:00–20:00Online Form:
Book or modify assistance via the Assist’enGare online form: https://www.garesetconnexions.sncf/en/assistances-psh-pmr/requests/contactsAt the port/station/airport:
Go to the Assist’enGare meeting point with your ticket at least 30 minutes before departure; staff guide you to your seat.Additional resources:
• Ouigo accessibility FAQ: https://www.ouigo.com/es/en/frequently-asked-questions?thematic=pmr-special-needsRegioJet accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by RegioJet, not Omio.
Resources:
• Passengers with Reduced Mobility section: https://regiojet.com/services/immobile-passengersRenfe accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Renfe, not Omio.
- Free assistance service for people with disabilities or reduced mobility, managed by Adif Acerca (Administrator of Rail Infrastructures). Adif ACERCA, offers help moving through the station, boarding and alighting, luggage handling, and guidance to or from onboard seats for passengers with disabilities or reduced mobility.
- Assistance covers most long-distance, high-speed, mid-distance, and Cercanías trains at accessible stations; permanent or on-request staff are identified at each participating station.
- Full details and station lists are on Renfe’s Assistance Service pages: https://www.renfe.com/es/en/travel/informacion-util/servicio-de-asistencia
Does the assistance service cost anything?
The service is free of charge for passengers with disabilities or reduced mobility.
When must I request assistance?
- At stations with permanent assistance services, you can request assistance 30 minutes in advance
- At stations with occasional assistance only, request at least 12 hours before departure.
- International AVE ticket (Spain - France), request assistance at least 24 hours before the train’s departure.
- For all other international journeys, request up to 48 hours before departure.
Mobility-device size limits
Maximum wheelchair or mobility-scooter dimensions: 700 mm (W) × 1,300 mm (D) × 1,400 mm (H).
How do I request assistance or get more information?
Phone:
• Information and assistance: +34 912 320 320 — daily 24/7
• Toll-free line for visually impaired passengers and assistance requests: +34 900 400 555
• Adif ACERCA Central Office (assistance management): +34 917 744 040 — daily 06:00–00:00Email:
• oca.asistenciapmr@adif.es — Adif ACERCA Central Office email
• accesibilidad@renfe.es — Renfe Accessibility e-mailVideo relay or sign-language service:
Renfe offers a Spanish Sign Language video call service for deaf or hard-of-hearing travellers: https://www.renfe.com/es/en/ayuda/servicio-de-videollamadaOnline form:
Assistance can also be requested through Renfe’s online assistance form: https://www.renfe.com/es/en/travel/informacion-util/servicio-de-asistencia/contact/application-formAt the port/station/airport:
Arrive at the designated meeting point at least 30 minutes before departure at stations with permanent assistance; follow on-site signs for Atendo meeting points.Additional resources:
• Renfe Atendo easy-reading guide (PDF): https://accessibletravel.online/wp-content/uploads/2019/03/Guia-ATENDO-Ingles-OCT2017-1.pdfSBB accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by SBB, not Omio.
- Free assistance with boarding and alighting, orientation at stations and stations or stops that currently cannot be used autonomously or where staff are unable to assist, shuttle services (transport with accessible vehicles on the road) are offered as an interim measure.
Does the assistance service cost anything?
All assistance services provided by SBB, including boarding and alighting help, orientation, and shuttle services, are free of charge
When must I request assistance?
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For travel within Switzerland, request assistance at least 1 hour in advance; in exceptional cases, 2 hours may be required.
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For stations served by shuttle services, request assistance at least 2 hours in advance
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For nighttime and early morning connections (before 06:00), make your reservation by 23:00 the previous day
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For international travel, request assistance at least 24 hours in advance
Mobility-device size limits
Maximum dimensions for wheelchairs are 70 cm wide, 120 cm long and 137 cm high. The Mobilifts are designed to carry a load of 320kg. SBB cannot provide assistance for boarding and alighting with wheelchairs that are larger and/or heavier than normal.
How do I request assistance or get more information?
Phone:
• Accessibility assistance and information contact centre: +41 800 007 102 — daily 05:00–24:00 (Central European Time)Online Form:
Book assistance online via the Assisted Mobility Notification and Information System (AMO) at https://www.swisspass.ch/handicap?lang=enAt the port/station/airport:
Assistance is provided at agreed meeting points, such as by the Mobilift, folding ramp, or other locations arranged with the Contact Center Handicap. Arrive 10 minutes before departure.Additional resources:
• Accessible travel information: sbb.ch/en/travel-information/individual-needs/travelling-reduced-mobility.html
• Contact Center Handicap details: sbb.ch/en/travel-information/individual-needs/travelling-reduced-mobility/contact-center-handicap.html• Synoptic map for people with restricted mobility: link here
SNCB accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by SNCB, not Omio.
- Assistance for blind or partially sighted travellers, boarding help for travellers who can enter without a ramp, and ramp-assisted boarding for non-folding or electric wheelchairs.
Does the assistance service cost anything?
All assistance services are free of charge.
When must I request assistance?
- For domestic journeys within Belgium from a non-designated station and international journeys, request assistance at least 24 hours before departure.
- For some direct domestic journeys between the 41 designated stations, assistance can be booked up to 3 hours before departure (for departures between 06:30–21:00). Please see the SNCB Passengers with Reduced mobility travel information page for a list of designated stations within Belgium: https://www.belgiantrain.be/en/travel-info/prepare-for-your-journey/assistance-reduced-mobility
Mobility-device size limits
Maximum 300 kg, 75 cm wide, 120 cm long.
How do I request assistance or get more information?
Phone:
• Assistance booking: +32 2 607 30 00 — daily 07:00–21:30 (CET)Online Form:
Submit assistance requests online via My SNCB (online account with SNCB required): https://pmrweb.belgiantrain.be/en/At the port/station/airport:
Arrive at the meeting point 20 minutes before domestic departures, 30 minutes before international trains, and 60 minutes before Eurostar services.Additional resources:
• SNCB Passengers with reduced mobility travel information page: https://www.belgiantrain.be/en/travel-info/prepare-for-your-journey/assistance-reduced-mobility
• List of stations offering assistance: http://www.belgianrail.be/en/customer-service/stations-assistanceSNCF accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by SNCF, not Omio.
Resources:
• Disability & Accessibility section: https://www.sncf-connect.com/en-en/accessibility/preparation-trip-servicesTrenitalia accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Trenitalia, not Omio.
- Assistance services at train stations are provided by the Italian Railway Manager: RFI - Rete Ferroviaria Italiana.
- Assistance services at the station include meet and greet, boarding and alighting support with platform lifts and, on request luggage assistance (1 item).
- Facilities onboard vary depending on the line and vehicle. More information available on the Trenitalia Passengers with disabilities or reduced mobility assistance page: https://www.trenitalia.com/en/information/passengers-with-disabilities-or-reduced-mobility.html
When must I request assistance?
- To request assistance at the station with RFI, a reservation can be made using their Salablu online web service, in person/over the phone at one of RFI’s 16 Sala Blu offices, or via email request. As reservations are processed only within the Sala Blu office hours, please make requests at least 24 hours before the required service time.
Mobility-device size limits
Wheelchair width up to 700 mm, depth up to 1,200 mm, combined weight (user plus chair) up to 250 kg.
How do I request assistance or get more information?
Phone:
• PRM assistance (Italy landlines, toll-free): +39 800 90 60 60 — daily 06:45–21:30 (CET)
• PRM assistance (Italy/international, standard rate): +39 02 32 32 32 — daily 06:45–21:30 (CET)
• Trenitalia Call Centre (general enquiries, option 1 for English): +39 06 5210 550 — daily 07:00–23:59 (CET)Video relay or sign-language service:
LIS (Italian Sign Language) video-interpreting is available in major stations every day 08:00–18:00; ask staff to activate the service or scan the in-station QR code.Online Form:
Use the SalaBlu Online portal or the Sala Blu+ app to book station assistance:https://salabluonline.rfi.it/(S(dh2cmdpueezlnhleaurcga0u))/Empty
At the port/station/airport:
You may also request help in person at any of the 16 Sala Blu offices, open 06:45–21:30 daily, including public holidays. https://www.rfi.it/en/for-persons-with-disability/information-about-the-assistance-of-the-sala-blu-in-one-click.htmlAdditional resources:
• Trenitalia Passengers with disabilities or reduced mobility page: https://www.trenitalia.com/en/information/passengers-with-disabilities-or-reduced-mobility.htmlUK Rail accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by UK Rail, not Omio.
Resources:
• Accessible Train Travel and Facilities section: https://www.nationalrail.co.uk/on-the-train/accessible-train-travel-and-facilities/VR accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by VR, not Omio.
- Information about VR accessibility-related services on trains, platforms and at stations can be found on their dedicated accessible train travel page: https://www.vr.fi/en/facilities-and-services/accessible-train-travel
- The page contains information about how you book an accessible train journey with VR, assistance available at railway stations, taking assistive devices on trains, accessibility of trains and measures in disruptions.
When must I request assistance?
- Book the station assistance service no later than 24 hours before train departure.
- For commuter-train ramp service, order 36 to 2 hours before departure.
- Accessible taxi replacement on Kotka–Kouvola or Iisalmi–Ylivieska routes must be booked at least 24 hours in advance.
Mobility-device size limits
Maximum wheelchair dimensions: 800 mm (W) × 1,250 mm (L) × 1,375 mm (H); turning circle 1,500 mm.
How do I request assistance or get more information?
Phone:
• Accessible travel assistance (Finland): +358 800 188 822
— Mon–Fri 05:00–22:00; Sat–Sun 07:00–22:00 (EET/EEST)
• Customer support (outside Finland): +358 9 2319 2902
— daily 05:00–22:00 (EET/EEST)Email:
ramppipalvelu@vr.fi — ramp service and wheelchair boarding requestsAt the port/station/airport:
Go to the marked assistance point at least 20 minutes before departure.Additional resources:
Finnish traffic authorities provide access to public data with train schedules, compositions and stations. You can visit the Fintraffic page at: https://www.digitraffic.fi/en/railway-trafficWESTbahn accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by WESTbahn, not Omio.
- Step-free boarding at Austrian stations (with the exception of Vienna Hütteldorf station), onboard crew assistance, free wheelchair space reservations, accessible toilets and foldable ramps at German stations (accessible from the dedicated mobility compartment in coach 14).
Does the assistance service cost anything?
Assistance services and wheelchair space reservations are free of charge.
When must I request assistance?
- For station assistance in Austria, contact WESTbahn at least 48 hours before departure.
- Wheelchair spaces in the mobility compartment (coach 14) can be reserved free of charge up to 3 hours before the train's departure.
How do I request assistance or get more information?
Phone:
• Customer care: +43 1 899 00 — Monday–Friday 08:00–18:00, Saturday, Sunday, and public holidays 09:00–15:00 (Central European Time)Email:
meinenachricht@westbahn.at — For assistance requests and general inquiries.At the station:
All Austrian stations served by WESTbahn offer step-free, level-access boarding. Vienna Hütteldorf is an exception; please use Vienna Westbahnhof if possible. In Germany, due to varying platform heights, onboard crew will operate a foldable ramp to assist with boarding and alighting.
Please note that the Amstetten train station unfortunately does not have an assistance service.Additional resources:
• Accessibility and Passenger Assistance information: https://westbahn.at/en/reservations/accessibility-and-passenger-assist/?tv=r&do=2025-06-26DFDS accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by DFDS, not Omio.
Resources:
• Accessible Travel webpage: https://www.dfds.com/en/passenger-ferries/passenger-information/information-for-disabled-passengers
GNV accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by GNV, not Omio.
Resources:
• Reduced Mobility Onboard Services webpage: https://www.gnv.it/en/before-departure/travel-tips/people-with-reduced-mobilityGrimaldi Lines accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Grimaldi Lines, not Omio.
Resources:
• Reduced Mobility webpage: https://www.grimaldi-lines.com/en/for-your-crossing/disabled-passengers/Moby Lines accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Moby Lines, not Omio.
Resources:
• Reduced Mobility webpage: https://www.mobylines.com/crossing/prepare-checkin/reduced-mobility/P&O Ferries accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by P&O Ferries, not Omio.
Resources:
• Accessible Travel webpage: https://www.poferries.com/en/accessibilityTallink accessibility information and assistance services
How do I request assistance or get more information?
Please note: all accessibility and assistance services described below are provided and managed by Tallink, not Omio.
Resources:
• Special needs & assistance webpage: https://www.tallink.com/good-to-know/special-needs-and-assistance
• Accessible Travel PDF: https://res.cloudinary.com/as-tallink-grupp/image/upload/fl_rasterize/travel/good-to-know/documents/travel-terms-conditions/accessible-travel-eng.pdfRyanair accessibility information and assistance services
Are assistance services available?
Yes.
What kind of assistance is available?
Please note: all accessibility and assistance services described below are provided and managed by Ryanair, not Omio.
- Ryanair offers a range of assistance services depending on the level of assistance required. Services include airport wheelchair or mobility assistance through the terminal, lift on or off the aircraft and to the seat, help with stairs, support for blind or deaf passengers and travelers with cognitive or hidden disabilities, carriage of guide or assistance dogs (on most routes), free carriage of two mobility devices and essential medical equipment, and in-flight therapeutic oxygen for a fee.
Does the assistance service cost anything?
Airport special assistance, seat allocation, and carriage of up to two mobility devices are free; therapeutic oxygen is subject to a per-flight charge.
When must I request assistance?
-
Pre-book online at the Ryanair website no later than 48 hours before scheduled departure.
-
From 48 to 12 hours before departure, call the Ryanair special assistance team to add or change requests.
-
Passengers needing in-flight therapeutic oxygen must complete and return a medical clearance form (together with the required fee) to the Ryanair special assistance team for validation between 14 days up to 2 days prior to your outbound flight.
-
Present yourself at the airport special assistance desk at least 2 hours before flight time.
Mobility-device size limits
Electric wheelchairs or mobility scooters must not exceed 81 cm (H) × 119 cm (W) × 119 cm (D) when collapsed; devices over 150 kg require pre-authorisation and will not be accepted for carriage without this.
How do I request assistance or get more information?
Phone:
• The Ryanair Special Assistance team can be contacted via phone. Please visit the Special Assistance team page and update the site to your preferred language to locate the best contact number : https://help.ryanair.com/hc/en-ie/articles/12889291387921-Special-Assistance-QueriesOnline Form:
• Special assistance can be pre-booked via the ‘My Bookings’ page on Ryanair’s website (myRyanair account required). After logging in select ‘Manage this booking’ on the booking you need to change and select the ‘Request special assistance’ option to choose the passenger(s) that require special assistance.
• Electronic mobility-device details can be submitted via the online form: https://onlineform.ryanair.com/gb/en/electric-mobility-deviceAt the port/station/airport:
Go to the airport special assistance desk at least 2 hours before departure to receive the pre-booked service.Additional resources:
• Detailed information relating to special assistance services offered by Ryanair can be found at the Ryanair Special Assistance Help Center page: https://help.ryanair.com/hc/en-ie/categories/12489466690833-Special-Assistance