Cancel My Ticket
You can cancel tickets online via the "Your bookings" page.
Here you can check the refund total, inclusive of any cancellation fees, before deciding to proceed.
Please note that you will only be able to cancel your tickets if you purchased a refundable fare type. This information is printed on your ticket.
If you encounter an issue while cancelling your tickets, please do not hesitate to contact our customer service team.
You can cancel tickets online via the "Your bookings" page.
Here you can check the refund total, inclusive of any cancellation fees, before deciding to proceed.
Please note that you will only be able to cancel your tickets if you purchased a refundable fare type. This information is printed on your ticket.
If you encounter an issue while cancelling your tickets, please do not hesitate to contact our customer service team.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.