Deutsche Bahn (DB) is the largest train company in Germany with their high-quality rail network making them one of the most popular ways to travel among locals and visitors.
Unfortunately, the tickets cannot be changed after booking.
If your fare allows cancellations, you can cancel your existing ticket and make a new booking. You can review this information in the Omio app or your confirmation email.
Some Deutsche Bahn tickets are refundable, depending on the fare conditions of your booking. You can check the fare conditions, ticket validity, and any available refund options in the Omio app or in your confirmation email.
If your ticket is eligible for cancellation, you can cancel it through Your Bookings.
Deutsche Bahn tickets are automatically issued in the name of the lead passenger. The lead passenger's name cannot be changed and they must be traveling with ID in order for the ticket to be valid.
Additional passengers are not named on the ticket and will not need to show identification.
When booking your trip with Deutsche Bahn (DB), you’ll get to choose between first-class and second-class train tickets.
First class is quieter, roomier, and great if you want a bit more comfort on your trip. Second class is more budget-friendly and still a solid choice for most journeys
Please note that Wi-Fi, along with food and drink services, is available only on ICE trains.
Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.
If your train is delayed or your original service has been cancelled, you can claim compensation directly with Deutsche Bahn here. Simply enter your 12-digit ticket order number and the passenger’s surname from the ticket, then follow the instructions on the website.
The compensation form is also available at the station, or you can download it here.
For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.
- Infant: under 6 years old. Infants travel free of charge. Your ticket will not show the number of infants travelling
- Child: 6-14 years old. Children travel for free when accompanied by a parent or grandparent. Your ticket will show the number of children travelling
- Young: 15-26 (only with Bahncard)
- Adult: 27+
You can select your preferred seat during the booking process for most Deutsche Bahn journeys.
Details for all other seat reservations are provided below:
- Second class tickets: Seat reservation is not mandatory and is therefore not included in the ticket price. For an additional fee, a seat reservation can be added during the booking process or on the DB website here.
- First-class tickets: Seat reservations are included in the booking for Flexpreis fares. Super Sparpreis and Sparpreis fares allow 1st class seats to be added on for an additional fee on DB's website here.
- Domestic journeys: The PDF ticket can be displayed on a mobile device.
- International journeys: We recommend that the PDF is printed, as mobile tickets may not be accepted outside of Germany.
Passengers requiring assistance should contact the Mobility Service Centre to plan their trip. They can be reached by calling +49 30 65212888 (Open Monday - Friday between 06:00 and 22:00, and Saturday, Sunday and holidays between 08:00 to 20:00).
Alternatively, you can fill out this form in advance of your trip.
Please note that assistance must be requested at least 24 hours before departure for journeys within Germany, and at least 36 hours in advance for international trips.
For passengers using a wheelchair, dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles.
You can bring one larger piece of luggage free of charge, in addition to your hand luggage, as long as you can carry it yourself.
Larger bags may need to be stored in a designated luggage area onboard. More information about Deutsche Bahn luggage rules can be found here.
You can travel with small pets weighing up to 10 kg free of charge, provided they remain in a carrier throughout the journey. Larger dogs require a valid dog ticket and must be kept on a lead and wear a muzzle at all times. Dog tickets can be purchased directly at the station.
Guide and assistance dogs travel free of charge on all trains. Please check the DB website for the latest pet travel rules.
It is possible to travel with a bicycle on all InterCity (IC) and Eurocity (EC) trains within Germany, but a bicycle ticket does need to be booked. These tickets can be booked at the station.
Deutsche Bahn is strongly committed to taking responsibility and action to achieve climate goals, including its aim to be completely climate-neutral by 2040!
You can easily calculate how climate-friendly your own journey with Deutsche Bahn using their free comparison calculator here.
- You can read all about Deutsche Bahn's sustainable initiatives on their dedicated website here.
All DB BahnCards are supported and can be selected during the booking process. If only one passenger in the group has a BahnCard, please make sure that you book the tickets separately.
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