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Service Disruptions

  • Train Strike Information and Other Service Disruptions

    Last updated: 16 April, 2025

  • UK Rail: Engineering Works

    Affected dates: 18th-21st April, 2025

    Avanti West Coast.

    If your train is cancelled, you can use your ticket on one of the two earlier or two later scheduled trains. Please check with the train operator before you travel.

    If your train is cancelled or rescheduled and you choose not to travel, you can contact our Customer Service team to request a refund. Please note that this must be no later than 28 days after the ticket expiry date.

    Refundable tickets can be cancelled, subject to normal fare conditions, through the Your Bookings page.

    How can I see if my train is affected?

    Please check the National Rail website and search for your itinerary on the main page. Any cancelled or disrupted services will be indicated in the results. We recommend that you check back regularly before you travel.

    Please be aware if your train is still running it might be busier than usual because of the reduced service.

    Where can I find more information? 

    For more information, including using your ticket on a different date/time, we kindly ask that you check the Avanti West Coast website here.

  • ÖBB: Engineering Works

    Affected dates: 26th March - 26th May 2025

    • NJ 424 Berlin to Brussels: 26 March
    • NJ 425 Brussels to Berlin: 27 March
    • NJ 468 Vienna to Paris: 27 March, 1 April, 6-8 April, 24 April-8 May, 20-22 May
    • NJ 469 Paris to Vienna: 28 March, 2 April, 7-11 April, 25 April-9 May, 21-26 May
    • NJ 40424 Berlin to Paris: 27 March-10 April, 24 April-25 May
    • NJ 40469 Paris to Berlin: 28 March-9 April, 25 April-23 May
    • EN 40458 Prague to Zurich: 13-26 April
    • EN 40459 Zurich to Prague: 14-27 April
    • NJ 402 Zurich to Amsterdam: 14-27 April
    • NJ 403 Amsterdam to Zuirich: 15-28 April
    • NJ 408 / NJ 409 / IC 60408 / IC 60409 Zurich to/from Berlin: 14, 15, 27 & 28 April
    • NJ 470 / NJ 471 / IC 60470 / IC 60471 Zurich to/from Hamburg: 14, 15, 27 & 28 April

    If your train is cancelled, you can complete this ÖBB form online to claim your refund. Alternatively, you can print this form and submit it by post or drop it off at a station ticket counter.

    Refundable tickets can be cancelled, subject to normal fare conditions, through the Your Bookings page.

    • Check before you travel: Please check the ÖBB timetable here before your journey.
    • Plan ahead: Kindly allow extra time for your journey and consider alternative routes or modes of transport.
    • Stay updated: For more updates, please check their Twitter and Facebook pages.

    Which services are affected by the disruption?
    Due to the disruption, many regional and intercity trains will be cancelled.

    Where can I find more information? 
    For more information about the disruption or to check restrictions, please reach out to ÖBB customer service here.

  • WHEN RAIL GOES OFF THE RAILS…

    Disruptions happen, but they don’t need to stop your plans. If you still want to travel, but your train is cancelled, why not take the bus instead (or vice versa)?

    If there is an alternate mode of transport available for your route, it will show in the search results tabs on our website.

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