Here you can check the refund total, inclusive of any cancellation fees, before deciding to proceed.
Please note that you will only be able to cancel your tickets if you purchased a refundable fare type. This information is printed on your ticket and is also shown below:
Fully Flexible - Amendable and refundable. For maximum flexibility, this ticket can be cancelled up to 72 hours prior to departure. Amendments can be made free of charge and at any time up until the scheduled departure time. As an added bonus, there are no restrictions on the number of amendments possible. Cancellations are subject to a £5 fee per passenger.
Standard - Amendable and non-refundable. A great choice should you need to alter the time and date of travel. A fee of £5 is charged per person to alter a reservation. Should your new journey be more expensive, you will also be liable to pay the excess fare.
Restricted - Not amendable, non-refundable and not eligible for use with discount cards. Available at the lowest prices, these tickets are a great choice for travelling on a budget.
If you encounter an issue while cancelling your tickets, please do not hesitate to contact our customer service team.
Once a booking has been completed, it is not possible to change the name shown on your ticket.
National Express tickets only include the name of the lead passenger. This person will be required to provide identification if requested. No other passenger will need to show identification in order to travel, provided they are travelling with the lead passenger.
Was your journey delayed or cancelled? If so, then you are entitled to request compensation directly from National Express. Their customer service representatives are available 24/7 and can be contacted via email, live chat, telephone and social media channels. Simply quote your booking reference and make your request.
Infant - under 3 years old: Infants travel for free provided a accompanying adult fare has been purchased.
Child - 3-15 years old: Half-fare pricing for Standard and Fully Flexible tickets.
Adult - 15+ years old: Children aged 16-17 and travelling alone will need to purchase an adult fare and present a valid letter of authority to travel from a parent or guardian.
With National Express, you are always guaranteed a seat.
Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
Want some extra legroom? You can reserve a front row seat and stretch out by purchasing a seat reservation directly with National Express from as little as £2.
Tip: If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself. Your seat reservation can be changed by accessing the Manage My Booking page.
No printer? No problem!
When travelling with National Express you can simply present your ticket on your mobile device. Please ensure that the full ticket is rendered, as pictures and screenshots will not be accepted. If in doubt, try using the Omio mobile app.
If you require additional assistance, National Express recommend that you contact them on firstname.lastname@example.org with your name and the date of travel in the subject heading.
Their customer service agents will then be able to advise you on the assistance they are capable of providing for your specific itinerary. For journeys departing in less than 36 hours, customers are advised to call National Express directly on 03717 818181 (UK) or 0044 3717 818181 (International). They are open from 8am – 10pm, 7 days a week.
You are entitled to travel with up to two medium-sized (70cm x 30cm x 45cm) suitcases weighing up to a maximum of 20kg each.
These cases will be stored in the hold of the bus. In addition, you can take a small piece of soft luggage (45cm x 35cm x 20cm) on-board with you provided that it fits under the seat in front of you.
Still not enough? Additional luggage can be purchased by contacting National Express directly.
Guide dogs travel for free on all services. All other animals are not currently permitted on National Express services.
For domestic (UK) journeys, folding bicycles may be taken provided they are stored in a specially padded or hard case. Folding bicycles may also be transported on European journeys between London, Amsterdam, Paris and Ireland. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage (see luggage restrictions above).
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English 24/7.
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.