Changes to the date, time or itinerary are dependent on the fare type selected. If your ticket allows for changes, you should be able to modify it yourself via the Your Bookings page. If not, please contact us so that we can assist you.
- Básico (Basic Fare): These tickets can be exchanged only once for a €10 fee (plus price difference, if applicable) up to 24 hours before departure.
- Adulto (General): These tickets usually cannot be modified.
- Elige Estandar/Comfort: These tickets can be modified once without fees. A second change to the ticket is subject to a €10 fee. Any price difference will need to be paid.
- Premium: Tickets can be changed without fees up to 30 minutes before departure (if unused), but any price difference needs to be paid.
- Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.
If the fare type of your ticket allows for cancellation, you can easily do this through Your Bookings. See the options for each fare below:
- Básico (Basic Fare): This is the cheapest fare that, unfortunately, cannot be cancelled.
- Adulto (General): Tickets can be cancelled up to five minutes before departure, subject to a 15% fee.
- Elige Estandar/Comfort: Tickets can be cancelled, subject to a 30% fee.
- Premium: Tickets can be cancelled up to 7 days before departure without fees. Less than 7 days before departure, cancellation is subject to a 5% fee.
- Ida y Vuelta: The whole booking can be cancelled minus a 15% fee. However, if you cancel the outbound or inbound tickets separately, the fee is 40%.
Many Renfe tickets are automatically issued without the passenger name. This means they are valid for anybody to use and you are not required to have any ID to travel.
If you have a named ticket and would like to change the passenger name, please get in touch with us so that we can handle your request.
Renfe doesn’t have fixed travel classes — your fare type determines the seat and service level.
- Básico (Basic): Standard seat with a 2+2 layout and regular legroom
- Prémium (Premium): Comfort seat with a 2+1 layout, extra space, and wider seats
- Elige Estándar: Standard seat with a 2+2 layout and regular legroom
- Elige Confort: Comfort seat with a 2+1 layout, more space, and wider seats
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
Experienced a Renfe train delay or cancellation? Please contact us and we’ll follow up with Renfe to help sort things out for you.
For more information on any announced disruptions, you can visit our Disruptions Page.
- Infant: 0-3 years. Must have a free child's ticket. Free child tickets can be added during booking (with an adult ticket). If the infant occupies a seat, they must purchase a Child ticket.
- Child: 4-13 years. Children cannot travel without an adult on AVE, Alvia, Euromed, Intercity, AVLO and Avant trains (a service can be requested to accompany minors).
- Adult: 14+
You can select your preferred seat during the booking process for Renfe journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Changing seat reservations is not possible.
Note: It is not possible to reserve a seat on Regional Express (R. Expres) journeys.
This depends on whether you are travelling domestically (within Spain) or internationally.
- Domestic routes: You can show your tickets from a mobile device.
- International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.
It is not currently possible to book the required services for passengers requiring assistance through Omio; therefore, we recommend that you place the booking with Renfe directly.
Renfe Customer Service information for passengers requiring assistance:
- Tel.: +34 912 320 320
- E-Mail: accesibilidad@renfe.es
- More information can be found here.
Travelling with Renfe? When you book your trip on Omio, you can easily add your bags during the booking process—no extra hassle!
You can bring up to three bags with you—just keep each one under 85 x 55 x 35 cm and a maximum weight of 25 kg. You’ll need to store your luggage in the designated spots on the train.
Yes! While booking your trip through Omio, you’ll have the option to add this.
However, there are some conditions, so please be sure to check with Renfe directly before you travel.
Guide dogs travel for free on all Renfe trains.
Want to take your bike along on your Renfe trip? With Omio, you can easily add your bike during the booking process.
- For domestic journeys, just fold or dismantle your bike and pack it into a bag or case (up to 180 cm total size).
- Going international? Even better—folded bikes travel free as long as they’re in a case no bigger than 120 x 90 cm.
Check out all the details on Renfe’s website here.
Since 2013, Renfe has participated in the Life Zero Impact project to protect birds. Eighty percent of Renfe trains run on renewable electric energy, and they are the top consumer of renewable energy in Spain.
- You can read more about Renfe’s sustainability initiatives on their website here.
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