Regional trains:
- Ordinaria: These tickets can be modified once up until 23:59 on the day before departure.
- Trenord: Sadly these tickets cannot be modified at all.
Intercity and Freccia trains:
- Super Economy: Unfortunately these tickets cannot be modified.
- Same day return: Only the departure time can be modified before departure.
- 2x1 special offer: These ticket cannot be modified at all.
- Economy: These tickets can be modified before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed.
- Base: The ticket can be modified free of charge and unlimited times before departure contacting our Customer Service. Up to 1 hour after departure, it can be exchanged free of charge once at train ticket office at the departure station only.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: No modifications can be made for these unfortunately.
- Adult / Standard: These tickets can be modified, subject to the price difference between the original and the new booking. For connections between Italy and Switzerland changes can be made up until the departure time. For Thello trains changes can be made up to 24 hours before departure on Thello trains. Connections between Italy and Austria/Germany do not allow for changes.
Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.
Whilst not all Trenitalia rail tickets are refundable, you can easily check your options by looking at the fare types below:
Regional trains:
- Ordinaria: The ticket can be cancelled until 23:59 on the day before departure, subject to a 20% penalty. The value per ticket must be 10 euros minimum. However, tickets from/to Fiumicino Airport are not eligible for cancellation.
- Trenord: Sadly you cannot cancel these tickets and they are non-refundable.
Intercity and Freccia trains:
- Super Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
- Same day return: Unfortunately these tickets cannot be cancelled and are non-refundable.
- 2x1 special offer: Unfortunately these tickets cannot be cancelled and are non-refundable.
- Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
- Base: These tickets can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
- Adult/Standard: These tickets can be cancelled, subject to a penalty.
Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a ticket is not always possible.
For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.
Regional trains
- 2nd class only: Armchair seating and bar-bistro service.
Intercity and Eurocity trains
- 2nd class: Standard seating and bar-bistro service.
- 1st class: Spacious armchair seating and bar-bistro service.
Freccia trains
- Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
- Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink (coffee, soft drink or prosecco).
- Business class: All the standard and premium class benefits, more leg and elbow room, table service, high quality healthy Italian products.
- Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor, stylish chairs with a 180° rotation.
Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.
Delays: In the case of a late arrival of Frecciarossa, Frecciargento and Frecciabianca trains from 30 to 59 minutes after the time scheduled, Trenitalia will issue a voucher equal to 25% of the ticket price. If your train arrived more than 60 minutes late at your final destination, you are entitled to a refund equal to:
25% of the ticket price for a delay ranging from 60 to 119 minutes.
50% of the ticket price for a delay of at least 120 minutes.
For all delays on Trenitalia trains, you will request compensation from the provider by completing the form available here.
Cancellations and Strikes: In regards to compensation, you will need to fill in the online form to submit your claim. If you happen to be at the station, it could be worth while just passing by the ticket counter to check if you can be put on a difference service instead.
Not sure which ticket to book? With Trenitalia, there are three age brackets which determine the price of your ticket:
National trains
- Infant = under 4 years old: free travel, providing they don't occupy a seat
- Child = 4-14 years old: typically a 50% discount on the Base fare
- Adult = 15+
Regional trains
- Infant = under 4 years old: free travel, providing they don't occupy a seat
- Child = 4-11 years old: typically a 50% discount
- Adult = 12+
Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.
There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing seat reservations is not possible.
Passengers requiring assistance will need to contact the RFI (Rete Ferroviaria Italiana) via RFI's Sale Blu or call the RFI National Telephone Number: +39 199 30 30 60
Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel.
There are no luggage restrictions when travelling with Trenitalia.
Luggage will need to be placed in the designated areas on the train. Passengers should try to be as considerate as possible by ensuring luggage does not obstruct the isle.
Thello trains: 2 standard-sized suitcases allowed measuring less than 160 cm (h+l+w) and one piece of hand luggage (per passenger). 2 extra pieces can be taken on board, subject to available space and to a 40€ fee per item.
You'll be relieved to hear that Trenitalia do allow for pets to travel on their trains, provided you meet the following requirements:
It is free to bring cats and other small pets on Trenitalia trains, provided they are transported in a carrying case or crate no larger than 70 x 50 x 30 cm. Larger dogs may travel with their owner for an additional fee provided they are muzzled and leashed. Dogs are prohibited on Regional Trenitalia trains during the morning rush hour from 7:00 - 9:00 a.m. Guide dogs for the visually impaired are exempt from all fees and restrictions.
IMPORTANT: When traveling with a dig (except guide dogs), it is necessary to carry both the certificate of registration to the canine registry and the health card (domestic) or the animal's passport. Passengers without thiese documents are liable to be fined and prohibited from completing their journey.
Guide dogs can travel on all trains free of charge.
You can travel with your bicycle on most trains, however certain conditions apply:
Passengers can bring their bikes on board Trenitalia trains for free, provided the bike is disassembled and placed in a bag or folded closed. While on Regional Trenitalia trains, passengers can bring a bike on board (by disassembling it) provided it does not discomfort other passengers and is no larger than 110 x 80 x 40 cm. Special train compartments bearing the bicycle symbol accept assembled bikes for a small additional fee.
- Eurocity: Some trains have storage spaces for fully assembled bikes. The price of a bike ticket is € 12 and can be bought at the station.
- Thello: Bike cases bigger than 160cm are strictly forbidden on board. The bike cannot be taken fully assembled.
- Carta Verde (Green Card)
- Scope: Valid for travelers from 12 to 26 years old, nominative.
- Discount: 10% discount on the Base fare (2nd and 1st class) on all national trains, 25% off on international connections.
- Cost: 40 euros for one year.
- Carta d'Argento (Silver Card)
- Scope: Valid for travelers over 60 years old, nominative.
- Discount: 10% on couchettes, 15% on the Base fare on all national trains and 25% off on international connections
- Cost: 30 euros for one year, free for travelers over 75 years old.
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