Trenitalia is Italy's main train operator. Trenitalia has long-distance, high-speed, intercity and night trains.
Need to update your booking? Changes are possible, depending on the fare conditions of your ticket. For information about your fare conditions, and any available change options please check the Omio app or your confirmation email.
If your ticket is eligible for changes, you can modify it through Your Bookings.
If you are unable to update your booking online, please contact our Customer Service team.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.
If you're experiencing issues with the online cancellation process, please contact our Customer Service team.
Every Trenitalia ticket includes the name of the passenger. A ticket is, therefore, only valid for the passenger whose name is on the ticket, and they will need to travel with ID. Modifying the name on a ticket is not always possible.
Regional trains:
- 2nd class only: Armchair seating and bar-bistro service.
Intercity and Eurocity trains:
- 2nd class: Standard seating and bar-bistro service.
- 1st class: Spacious armchair seating and bar-bistro service.
Freccia trains:
- Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
- Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
- Business class: All the standard and premium class benefits, more leg and elbow room, and table service.
- Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor.
Had a delay, cancellation, or strike on your Trenitalia train? You can request a refund or compensation directly from the train operator by filling out one of these online forms.
- Freece, IC & Regionale trains: compensation form
- Trenord: compensation form (please note that the form must be filled out within 48 hours of the departure time)
Regionale customers who have checked in are still allowed to use their ticket to complete their journey in case of delays.
For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.
National trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-14 years old. Typically a 50% discount on the Base fare.
- Adult: 15+
Regional trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-11 years old. Typically a 50% discount.
- Adult: 12+
Travelling with children under 4 years old?
One child under the age of 4 may travel free of charge per accompanying adult, provided they share the adult’s seat. No ticket or reservation is required for the first infant. If you're travelling with more than one child under 4, a separate seat must be reserved for the additional child by booking a child fare ticket (ages 4–14).
You can select your preferred seat during the booking process for Trenitalia journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Changing seat reservations is not possible.
There are no seats assigned on Regional trains.
All Trenitalia tickets can be displayed on a mobile device for inspection and, therefore, do not need to be printed.
If you are travelling on a regional train (Regionale) and you booked through the Omio app, your tickets will be available in-app for your convenience.
If you did not book through the Omio app, please note that you can retrieve your validated tickets from the Trenitalia website.
Passengers requiring assistance will need to contact the RFI via Sale Blu at least 24 hours before departure for national journeys and 48 hours in advance for international travel.
There are no luggage restrictions when travelling with Trenitalia (except on Thello trains). Luggage will need to be placed in the designated areas on the train.
Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.
Want to travel with your pet on a Trenitalia train? Small pets travel free of charge when transported in a carrier measuring up to 70 x 30 x 50 cm.
Dogs travelling outside a carrier must be kept on a lead, wear a muzzle, and may require an additional ticket. Guide dogs are permitted on all Trenitalia services free of charge.
For more information about pet travel on Trenitalia, please visit the Trenitalia website here.
You can take your bike on most trains, provided they are disassembled or folded. Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.
For more information on bike conditions, please see the Trenitalia website here.
As a company, Trenitalia is committed to driving sustainable development in the mobility sector every day. Trenitalia’s Frecciarossa 1000 is the first high-speed train in the world to obtain environmental impact certification (EPD).
- You can read more about Trenitalia’s sustainability initiatives on their website here.
The Venice Access Fee (Contributo di Accesso) is a local entry fee for certain day visitors entering Venice’s historic centre between 03 April and 26 July 2026.
If you are visiting Venice during this period, you may need to register and pay the fee before entering the historic centre. Please use this official portal to register and pay the Venice Access Fee.
After payment, a QR code is issued and must be shown if requested during checks. If the fee is required and not paid, the Municipality of Venice may issue a fine.
For full details, including eligibility and exemptions, please check here.
- Carta Verde (Green Card)
- Carta d'Argento (Silver Card)
- Carta Freccia
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