Trenitalia is Italy's main train operator. Trenitalia has long distance, high-speed, intercity and night trains.
Regional trains:
- Ordinaria: 1 date/time change possible, up until the day before departure.
- Trenord: Sadly these tickets cannot be modified at all.
Intercity and Freccia trains:
- Super Economy: Unfortunately these tickets cannot be changed.
- Same day return: The departure time can be changed, before departure.
- Economy: The date and time can be changed before departure, by paying the difference in price between the old and new ticket.
- Base: Changes are possible before departure. Up to 1 hour after departure, the ticket can only be changed at a ticket office at the departure station.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: Tickets cannot be changed unfortunately.
- Adult / Standard: Changes possible, but price differences need to be paid.
>Tickets between Italy and Switzerland can be changed before departure.
>Thello train tickets can be changed up to 24 hours before departure.
>Tickets between Italy and Austria/Germany cannot be changed.
If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.
Regional trains:
- Ordinaria: Tickets over 10 EUR can be cancelled up until the day before departure, minus a 20% fee. Tickets to/from Fiumicino Airport are non-refundable.
- Trenord: These tickets cannot be cancelled.
Intercity and Freccia trains:
- Super Economy / Same day return / Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
- Base: These tickets can be cancelled before departure with a 20% fee.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
- Adult/Standard: These tickets can be cancelled, subject to a fee.
Every Trenitalia ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying the name on a ticket is not always possible.
Regional trains:
- 2nd class only: Armchair seating and bar-bistro service.
Intercity and Eurocity trains:
- 2nd class: Standard seating and bar-bistro service.
- 1st class: Spacious armchair seating and bar-bistro service.
Freccia trains:
- Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
- Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
- Business class: All the standard and premium class benefits, more leg and elbow room, table service.
- Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor.
Unfortunately incidents can happen, and unexpected delays and cancellations do sometimes occur.
For all delays, cancellations, and strikes on Trenitalia trains, you can request compensation from the provider by completing the form available here.
National trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-14 years old. Typically a 50% discount on the Base fare.
- Adult: 15+
Regional trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-11 years old. Typically a 50% discount.
- Adult: 12+
Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.
There are no seats assigned on regional trains.
Passengers requiring assistance will need to contact the RFI via Sale Blu.
There are no luggage restrictions when travelling with Trenitalia. Luggage will need to be placed in the designated areas on the train.
Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.
You'll be relieved to hear that pets can travel on Trenitalia trains.
It is free to bring small pets if transported in a carrier no larger than 70 x 50 x 30 cm. Larger dogs must be on a lead and muzzled and can travel for an additional fee. Dogs are not allowed on regional trains between 7am-9am.
Guide dogs can travel on all trains free of charge.
You can take your bike on most trains, provided they are disassembled or folded.
Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.
- Carta Verde (Green Card)
- Carta d'Argento (Silver Card)
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