UK Rail

Advance, Off-Peak and Anytime fare tickets can be exchanged through the Your Bookings page.

Alternatively, you can exchange your Advance fare ticket by first booking a new ticket through Omio before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

Advance fare tickets cannot be cancelled; however, they can be exchanged through the Your Bookings page.

Alternatively, you can exchange your Advance fare ticket by first booking a new ticket through Omio before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

Off-Peak, Super Off-Peak or Anytime fare tickets can be cancelled through the Your Bookings page.

UK rail refunds must be requested no later than 28 days after the ticket expiry date. Whilst not all tickets are refundable, you can check your options depending on your selected fare.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

Within the UK rail system, first-class and second-class seating are available. First-class compartments are more spacious and generally quieter. Not all UK rail companies offer first-class seating, but you can find out which ones do here.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.

In the event that your train is cancelled, you will have the option to use your original ticket on one of the earlier two scheduled trains, or one of the later two scheduled trains. However, we kindly advise that you check with the train operator before travelling.

If your train is delayed or cancelled, but you still completed your journey, you can make a claim with the train operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

If you did not complete your journey, you can make a claim by contacting our Customer Service team.

For more information on any announced disruptions, you can visit our Disruptions Page. 

• Infant: under 5 years old, up to two infants can travel free of charge with each fare-paying passenger.
• Child: 5-15 years old; a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.
• Adult: over 16 years old.