UK Rail

It is not possible to make direct changes to a UK Rail ticket.

Off-Peak, Super Off-Peak or Anytime fares can simply be cancelled and a new ticket can then be purchased for the desired route, time or date.

In the case of tickets with an Advance fare, you can exchange your ticket by first booking a new one for the same route but a different date/time, and then claiming a refund on the original booking.

UK rail refunds must be requested no later than 28 days after departure. Whilst not all tickets are refundable, you can check your options depending on the fare you selected:

• Off-Peak / Super Off-Peak / Anytime fares: These tickets can be refunded through Your Bookings, minus a £10 fee set by the UK rail operators.
• Advance fare: These tickets can only be refunded if a replacement ticket has been purchased before departure, for the same route, at a different date or time. You can then request a refund of your original ticket by contacting our Customer Service team.

UK rail tickets are automatically issued in the name of the purchaser. Don’t worry though, they are valid for anybody to use and you are not required to produce ID when travelling (unless a railcard has been used).

Within the UK rail system, first class and second class seating are available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do here.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.

If your train is delayed or cancelled, but you still completed your journey, you can make a claim with the train operator through the Delay Repay scheme. The name of the train operator is on your ticket, and your claim will be handled by them directly.

If you did not complete your journey, you can make a claim by contacting our Customer Service team.

For more information on any announced disruptions, you can visit our Disruptions Page. 

• Infant: under 5 years old, up to two infants can travel free of charge with each fare-paying passenger.
• Child: 5-15 years old; a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child's age when travelling, just in case.
• Adult: over 16 years old.