ÖBB

If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.

You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.

Please note, if you booked an ÖBB Standard ticket or Komfort Nightjet ticket before March 2, 2026, you can only cancel or request a refund before downloading your ticket from the ÖBB link in your confirmation email. Once the ticket has been downloaded, it can no longer be cancelled or refunded.

Tickets are issued for the people specifically named on the ticket. Unfortunately, tickets cannot be transferred.

Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur. If your train is delayed or your original service was cancelled you can claim compensation directly with ÖBB.

For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.

For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.

When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.

These are the age policies regarding ÖBB tickets:

•  Child: Up until the day before their 6th birthday (travel for free).
•  Adolescents: From their 6th birthday until the day before their 15th birthday (pay half price).
•  Adult: 15+ years old.

It is possible to reserve a seat for your ÖBB ticket, but it is not included in the ticket price. This can be done both during the booking and can be added on after the booking.

Please note that the ÖBB night train automatically includes a seat reservation.

For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:

1. On the ÖBB website
2. By calling the ÖBB customer service on +43 (0)5 1717
3. At one of the ÖBB ticket counters

When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.

As a general rule for ÖBB tickets:

• National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
• International trips: Your ticket must be printed on A4 paper prior to your trip.

• Passengers can fill out a form in advance here.
• The form must be submitted at least 12 hours prior to departure for national travels and at least 45 hours before international ones. Please note that when the time of departure is before 9 in the morning, the submission must be made before 6 pm the day before.
• Passengers must be at the point of meeting 20 minutes before departure.

ÖBB Customer Service information for passengers requiring assistance:

• Tel.: +430517175
• E-Mail: msz@pv.oebb.at
• More information can be found here.

Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry, as there are no restrictions.

They ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also fit in the overhead racks or storage compartments which are located at each end of the train.

Pets are welcome on many ÖBB trains.

Small pets can travel free of charge when carried in a suitable pet carrier. If your pet cannot travel in a carrier as hand luggage, you'll need to purchase a pet ticket before travelling.

Guide and assistance dogs travel free of charge on all ÖBB services. For full details about travelling with pets on ÖBB, including ticket requirements and travel conditions, please visit the ÖBB website here.