ÖBB is an Austrian train company and is one of the most reliable railway operators in Europe, with a punctuality rate of 97%.
The electricity for OBB trains and stations is generated entirely from renewable energy sources.
Do you need to make a change to your ticket? With ÖBB the only way to change a ticket is to cancel the existing booking (if possible) and re-book a new ticket online.
However, you may not need to change or cancel your ticket depending on the fare type you have, as some are more flexible than others. See the full fare policies below:
ÖBB Standard-Ticket
- With the ÖBB Standard Ticket, you have the utmost flexibility. You are not limited to a certain train and can choose your connection freely.
- Standard single tickets are valid for 2 days - irrespective of the route and the sales channel chosen.
Sparschiene
- Linked to the selected train, validity is on the chosen travel day and the train selected.
Komfort-ticket Nightjet (night train tickets)
- Must go through cancellation and rebooking if changes are required.
Group Tickets (Einfach-Raus-Ticket)
- These tickets cannot be modified.
Are you wanting to cancel your booking and receive a refund? Or are you simply wanting to know if your ticket can be cancelled once booked? That depends on the fare type selected in the booking process.
ÖBB Standard-Ticket
- Can be cancelled and refunded free of charge prior to the first day of validity on the outbound journey. Note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.
Sparschiene
- Unfortunately these tickets cannot be cancelled or refunded.
- If your ticket can be cancelled then you will be able to cancel it immediately through our cancellation page.
Komfort-ticket Nightjet (night train tickets)
- Can be cancelled free when requested more than 15 days before the scheduled departure, and subject to a 50% fee (or 15€) when requested between 15 days and 24 hours before departure. Note: If the ticket has been downloaded via the ÖBB link in the confirmation email, it can no longer be cancelled or refunded.
Group Tickets (Einfach-Raus-Ticket)
- Fully refundable when requested before 00:00 on the day of departure.
Please note that we must follow the conditions set by ÖBB for their tickets and unfortunately cannot override them. If you are having trouble with the cancellation process or are unsure of your ticket fare type, please get in touch with us, and we will be happy to assist you further.
Tickets are issued for the people specifically named on the ticket. Unfortunately, tickets cannot be transferred.
Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur. If your train is delayed or your original service was cancelled you can claim compensation directly with OBB.
For delays and cancellation/strikes, you will need to apply for compensation directly with ÖBB. You can get the form via this link.
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding ÖBB tickets:
- Child: Up until the day before their 6th birthday- (travel for free)
- Adolescents: from the 6th birthday until the day before the 15th birthday- (pay half price)
- Adult: 15+ years old- (full price)
It is possible to reserve a seat for your ÖBB ticket, but it is not included in the ticket price. This can be done both during the booking and can be added on after the booking.
Please note that the ÖBB night train automatically includes a seat reservation.
For all other trains, you can reserve a seat 3 months prior to the travel date up until the booking deadline from the following points of sale:
- On the ÖBB website
- By calling the ÖBB customer service on +43 (0)5 1717
- At one of the ÖBB ticket counters
When booking online, the ticket selected will indicate whether it is a mobile ticket or not. If you missed it, the printing instructions are also stated in the booking confirmation that was emailed to you when the booking was completed.
As a general rule for ÖBB tickets:
- National journeys: Just show your mobile ticket to the controller. A printed ticket is not required.
- International trips: Your ticket must be printed on A4 paper prior to your trip.
ÖBB kindly ask that when requiring assistance on your trip, that you contact them directly. They have the following information available:
- Passengers can fill out a form in advance here.
- The form must be submitted at least 12 hours prior to departure for national travels and at least 45 hours before international ones. Please note that when the time of departure is before 9 in the morning, the submission must be made before 6 pm the day before.
- Passengers must be at the point of meeting 20 minutes before departure.
- More information can be found here.
ÖBB Customer Service information for passengers requiring assistance:
- Tel.: +430517175
- E-Mail: msz@pv.oebb.at
Worried you might have packed too much? Not a problem. ÖBB trains allow you to bring as much luggage as you can carry, as there are no restrictions.
They ask that you ensure your luggage is not obstructing the aisle or inconveniencing other passengers. The luggage must also fit in the overhead racks or storage compartments which are located at each end of the train.
Many passengers wish to travel with their beloved pets, and thankfully this is possible on most ÖBB trains.
Please note the following policies for the transport of animals on ÖBB trains:
- Small and harmless animals can be taken free of charge in suitable transport containers.
- If you take an animal that cannot be transported as hand luggage in a transport container, you must pay for a fare for your pet.
- Guide dogs: travel for free on all trains.
With ÖBB, bicycles can be taken on most local and long-distance trains.
- Within Austria, a bicycle ticket costs 10% of a full-price ticket 2nd class for the route (minimum fee of 2 EUR applies)
- On regional trains, you can bring your bike only if space is available. No bike reservation is necessary.
- On long-distance trains, a reservation is mandatory. Reservations at the ÖBB ticket shop or via the ÖBB App cost € 3.-. At the ÖBB customer service at +43 (0)5 1717 and at the ÖBB ticket counters € 3.50.
- ÖBB Vorteilscard
- ÖBB Österreichcard
- ÖBB Schulcard
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