Omio Help Center
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  1. Help Center
  2. Booking with Omio
  3. Accommodation FAQs

Accommodation FAQs

  • How do I book a stay on Omio?

    You can book a stay directly on Omio while planning your trip. 

    • Enter your destination, travel dates, and number of guests.
    • Select Build My Trip or Smart Trips to explore your trip options.
       

    You’ll see the option to add a stay to your trip. You can explore available options and compare prices, amenities, and policies before booking.

  • Who is Omio’s accommodation partner?

    Omio works with Bedsonline to offer hotel options you can book directly on Omio. Bedsonline provides the hotel listings shown on the platform. Availability, pricing, and policies are managed by Bedsonline and the property. These may vary depending on the dates and location.

  • Can I change my hotel booking?

    All changes are subject to the property’s availability and policies.

    If you want to change an existing confirmed booking, please contact our Customer Service team, and we’ll be happy to help.

  • Can I cancel my hotel booking?

    Cancellation depends on the property’s policy. If you need to cancel a confirmed booking, please contact our Customer Service team, and we’ll be happy to help.

  • What are the check-in and check-out times?

    You can find the check-in and check-out times in your booking confirmation, as they vary by property.

  • Can I make special requests (e.g., an extra bed, a baby cot, pets, etc)?

    Special requests, such as extra beds, baby cots, or pets, are handled by the property and depend on availability.

    If you’d like to check availability or make a request, please contact our Customer Service team.

  • What should I do if I have an issue with my stay?

    Please contact our Customer Service team as soon as possible if you experience any issues, ideally while the issue is still happening.

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Help Center Number

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+1 917 924 3330

Please, consider that this number is not a general one. It connects to “Changes in my booking” department.

Please, be ready to provide:
your booking number or email

Working Hours

Phone service is available in English from 0900-1730, Monday to Friday (CET).

Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.