SNCB / NS

The name on the ticket cannot be changed. Each ticket specifies the passenger's name, and this person will need to travel with ID. 

Many SNCB/NS trains offer first- and second-class seating.

• Second class: Standard seating, depending upon availability.
• First class: More space, more comfortable seating, in a quieter atmosphere.

Please note that if your ticket is valid all day, a seat cannot be guaranteed even when booking a first-class ticket.

If you are caught in an unpleasant scenario where your train is delayed or cancelled, you are, of course, entitled to claim compensation.

Please contact us and we will be more than happy to contact SNCB or NS on your behalf to try and get a resolution for you.

For more information on announced disruptions, please visit our Service Disruptions page.

• Infant: Under 4 years old. They travel for free when sitting on an adult's lap.
• Child: 4-11 years old.
• Adult: 12+

Seat reservations are possible depending on the train.

If your ticket is valid all day, seats are not assigned and cannot be reserved.

If seat reservations are available, they are automatically allocated at the time of booking. Groups of passengers in the same booking will be seated as close together as possible. Your seat reservation can be found on your ticket.

Tickets are in PDF format and can be accessed on mobile devices.

For passengers with disabilities, tickets should be booked directly with SNCB/NS. Please find the relevant information below.

SNCB:

• Wheelchair spaces and companion tickets can be booked for relevant trains online here.
• Travel assistance to/from Belgium can be requested online or by phoning +32 2 607 30 00 (daily from 07:00 to 21:30) at least 24 hours before departure. For journeys entirely outside of Belgium, please see here.
• More information can be found on SNCB's accessibility page here.

NS:

• NS Travel Assistance can be requested online or by phoning +31 30 235 78 22 (daily from 07:00 to 23:00) at least 24 hours before departure (for Germany 36 hours).
• A complete overview can be found on the NS accessibility page here.

Generally, there is no limit to the number of luggage items you can carry on board, provided you can carry them yourself and they do not exceed 30 kg per passenger.

Some trains might have luggage restrictions, but don't worry — if relevant, the details will be clearly stated on your ticket.

Your pet can travel with you on most trains, but we recommend checking the pet policies for SNCB or NS to make sure you have all the necessary information for your journey.

Guide dogs travel for free on all trains.

You can usually travel with your bike, but since conditions vary by train, we recommend checking the SNCB or NS bike policies to make sure you have all the necessary information for your journey.

You can easily calculate how much CO2 emissions you save with an international train journey by using their Ecopassenger website.

To read more about their sustainable initiatives, please visit the SNCB and NS websites.