• Can I change my seat reservation?

    When you complete a booking for multiple passengers, Omio automatically assigns seats as close together as possible. If you and your travel companions are separated or were not seated according to your booking preferences, it is most likely due to limited seating availability.

    If you did not receive your preferred seats — don’t worry. In our experience, the majority of passengers are happy to switch seats if you ask politely.

    Some travel companies allow seating reservations to be changed. Please contact our Customer Service team to check if this is a possibility with the travel company you will be travelling with.

  • Can I change the name, passport or ID number on my ticket?

    Your tickets are created automatically using the information entered during the booking process. Unfortunately, it is not possible to change this information once a booking completed.

    Generally, if a mistake is minor — such as a mix-up of your first and last names, or a typographical error — this shouldn’t cause you any problems. Travel company staff are aware that mistakes can happen when booking tickets online.

    Please be aware, however, that as a search and booking platform, we can't guarantee that tickets with incorrect details will be valid.

    If you have any concerns regarding passenger details, we recommend checking with the travel company directly to check if your ticket will be accepted. The name of the travel company is printed on your ticket.

  • Can I change my departure date or time?

    If you booked modifiable tickets via Omio and received a confirmation email from us, our Customer Service team are happy to help — click here to get in touch.

    If you were redirected to one of our partner’s websites to complete your booking, we are unable to make any changes on your behalf. This means you will need to contact the travel company directly to make any changes. The travel company's contact information is displayed in your booking confirmation email and on your ticket.