When you complete a booking for multiple passengers, Omio automatically assigns seats as close together as possible. If you and your travel companions are separated or were not seated according to your booking preferences, it is most likely due to limited seating availability.

Unfortunately, we cannot change seats after a booking has been completed. If you did not receive your preferred seats—don’t worry. In our experience, the majority of passengers are happy to switch seats if you ask politely.

Your tickets are created automatically using the information entered during the booking process. Unfortunately, it is not possible to change this information once a booking completed.

Generally, if a mistake is minor—such as a mix-up of your first and last names, or a typographical error—this shouldn’t cause you any problems. Bus and rail staff are aware that mistakes can happen when booking tickets online.

Please be aware however that as a search and booking platform, we can't guarantee that tickets with incorrect details will be valid.

If you have any concerns regarding passenger details, we recommend checking with the travel company directly to check if your ticket will be accepted. The name of the travel company is printed on your ticket.

If you booked modifiable tickets via Omio and received a confirmation email from us, our customer service team are happy to help—click here to get in touch.

If you were redirected to one of our partner’s websites to complete your booking, we will be unable to make any changes on your behalf. This means you will need to contact the travel company directly to make any changes. This contact information is available in your booking confirmation email.