If you experience a booking error, we guarantee that you will be refunded in full. First, please make sure to double-check that your booking was unsuccessful before you try to book again!

If you have an account, you can check under "Your Bookings" for any tickets purchased. If you do not have an account, we kindly ask that you check your email inbox after waiting 30-45 minutes. You will receive an email confirmation if your booking has been successful.

If your booking was unsuccessful and you have been charged, you will of course be refunded. When exactly you will receive your refund depends on which payment method you used:

• Credit card: Failed payments are blocked for 72 hours and released back to you after this time.

• PayPal: Your money should be refunded immediately. If after a couple of hours you haven’t received it, please contact us directly.

• Direct bank transfer (Ideal, Sofort): Your money will be automatically refunded but may take up to 15 working days, depending on your bank.

If your booking failed during the checkout process, you may see a pending charge in your bank account.

Rest assured that your funds have not been deducted, and the charge will clear automatically. No further action is required.

Before we can secure your tickets from the travel company, a temporary hold is put on the necessary funds in your bank account. If the following stage of the booking process fails, this amount is released back to you instantly.

It can sometimes take your bank some time to recognise that the funds have been released, however. In these instances, you may see a pending charge on your statement.

The money released back to you will not appear as credit from Omio, since the funds were never actually withdrawn.

If you’re concerned about a pending charge on your account, we recommend contacting your bank to put your mind at ease.

Please make sure to check if your booking was unsuccessful before you try to book again! 

If you have an account, you can check under "Your Bookings" for any tickets purchased. If you do not have an account, we kindly ask that you check your email inbox after waiting 30-45 minutes. You will receive an email confirmation if your booking has been successful.

Connectivity issues are rare, but when they do occur, your booking can fail at the last moment. In these instances, you will receive an error message. These issues are usually resolved quickly. We therefore recommend trying to book again a little later.

First, please make sure to double-check if your initial booking was unsuccessful before you try to book again! 

If you have an account, you can check under "Your Bookings" for any tickets purchased. If you do not have an account, we kindly ask that you check your email inbox after waiting 30-45 minutes. You will receive an email confirmation if your booking has been successful.

If you’ve tried to book several times without success, we may need to investigate further. Don't hesitate to contact us if you have experienced several failed booking attempts.

Sometimes a booking may take a bit longer to confirm. This can happen when the travel company needs additional time to finalise your reservation.

In these cases, you’ll see that your booking is being processed and you’ll receive a confirmation email once it has been approved by the travel company. Most confirmations arrive within a few hours, but in some cases, it depends on the travel company. You will get more information about the time frame in the confirmation email. 

If the booking cannot be confirmed, it will be automatically cancelled and you’ll receive a full refund.