If you receive a booking error message, first check whether your booking was successfully completed before attempting to book again.

If you have an Omio account, you can check the status of your booking in the Your Bookings page. If you do not have an account, please wait 30–45 minutes and check your inbox and spam folder for a booking confirmation email.

If your booking was unsuccessful and you were charged, you will receive a full refund. Refund times depend on your payment method:

• Credit card: Failed payments are usually released within 72 hours.
• PayPal: Refunds are usually processed immediately.
• Direct bank transfer (iDEAL or Sofort): Refunds may take up to 15 business days, depending on your bank.

If you have not received your refund within the expected timeframe, please contact our Customer Service team.

If your booking failed during checkout, you may see a pending charge in your bank account. In most cases, this is a temporary authorisation used to reserve the funds needed to complete your booking.

If the booking is unsuccessful, the funds are automatically released and no payment is taken. Depending on your bank, it may take some time for the pending charge to disappear from your account.

Before making another booking, please check whether your original booking was successful. If you have an Omio account, you can check the Your Bookings page. If you do not have an account, please wait 30–45 minutes and check your inbox and spam folder for a booking confirmation email.

If you are concerned about a pending charge, we recommend contacting your bank for more information.

A booking error message may appear if there is a temporary connection issue while completing your reservation. In some cases, the booking may still be processed, so we recommend checking before making another booking.

You can verify your booking status in the Your Bookings page if you have an Omio account. Alternatively, wait 30–45 minutes and check your inbox and spam folder for a booking confirmation.

If your booking is not confirmed and you continue to experience booking issues, please contact our Customer Service team for assistance.

Sometimes a booking may take a bit longer to confirm. This can happen when the travel company needs additional time to finalise your reservation.

Once the travel company confirms your reservation, you will receive a confirmation email. Most bookings are confirmed within a few hours, although processing times may vary depending on the travel company.

If your booking cannot be confirmed, it will be automatically cancelled and any payment taken will be fully refunded.