• Is my seat reservation included in the ticket price?

    Each travel company has their own unique seat assignment policy. Seat reservation is often included as part of the ticket price but some travel companies charge an extra fee. Other travel companies have no reserved seating at all, in which case you are free to take any of the available seats. If in doubt, please consult our travel company index.

  • Can I choose my seat?

    When booking for multiple passengers, Omio automatically reserves seats together—subject to availability of course.

    Whilst seats cannot be chosen manually, any seating preference made during the booking process will be honored when possible.

    Please note that if you and your travel companions complete separate bookings, we will not be able seat you together. In our experience however, the majority of passengers are happy to switch seats if you ask nicely.

  • What is the address of the station?

    The station address is printed on the ticket itself. Should you have any doubts or require more details, please contact us and we will do our best to assist you further.

  • What should I do in case of a strike?

    While a strike might be announced a few days prior to departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.

    Should you be informed that your journey was—or will be—cancelled, and if you purchased your ticket through Omio, please contact us to confirm that you are entitled to some form of compensation.

  • Can I make a group reservation?

    We are currently unable to offer bookings for groups of more than five passengers.

    Larger groups will therefore need to book several times. Unfortunately, we cannot guarantee that all tickets will be available or that the prices will remain the same between bookings.

    We therefore recommend that larger groups contact their desired travel company directly.

  • My tickets within Belgium or the Netherlands are incomplete, what should I do?

    If you’ve received Eurostar or Thalys train tickets and they appear to be incomplete—don't worry. The tickets you’ve received are valid for your entire journey. Your ticket will have either “Any Belgian Station” (ABS) or “Any Dutch Station” (ADS) written on it. Occasionally both terms will be listed for certain itineraries.

    Whilst you have chosen a specific route and departure time for your journey, only the Eurostar/Thalys ticket is for a fixed departure. The rest of your itinerary is flexible. The travel times in your confirmation email are only guidelines for your convenience.

    With an ABS/ADS ticket, you can complete your journey with any train expect for high-speed services. This is why “Any Belgian Station” or “Any Dutch Station” is printed on your ticket and not the specific journey you selected on Omio. If you are in doubt over which services you can take, kindly ask a travel company representative at your planned departure station.

  • There is only one name printed on my Deutsche Bahn ticket - is this normal?
    Deutsche Bahn tickets only feature the details of the primary passenger. It is thus completely normal for there to be only one name printed on the ticket.
     
    The total number of passengers is shown in German, in the top right hand corner of the ticket. 'Erwachsene’ or ‘Erw’ indicates the number of adults and ‘Kinder’ indicates the number of children.
    Passengers under six years old will not be listed on the ticket but are still eligible to travel.
  • Can I use my rail discount card?

    Many train companies offer discount cards which allow passengers to secure reduced fares on their chosen routes.

    In general, discount cards are intended for frequent travelers and are, in some cases, restricted to residents of the country where the journey is taking place. For more details on provider specific discount cards, please consult our travel index.

    If you possess a valid discount card for your planned journey, simply select the relevant card for each passenger prior to completing your booking.

     

  • How far in advance can I book my tickets?

    Advance ticket availability depends on the mode of transport selected and the policies of the individual travel companies. You can typically search for flights up to a year in advance, whilst train and bus schedules are available 30-120 days in advance.

  • I lost my bag, help!

    If you notice you are missing an item after your journey, you will need to go to the nearest station or airport's lost and found point to check if your item has been recovered by the cleaning crew. 

    I you are no longer travelling, you will need to contact the relevant travel company by telephone. You will appropriate number either on your ticket or on the website of the station/airport where you disembarked.

    Please note that lost and found departments usually only hold items for a period of 28 days.

     

  • How many bags can I take on my flight?

    We recommend checking the airlines website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

    Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, only allow a smaller piece such as a computer case or a handbag which will have to be stowed underneath the seat.

    In regards to checked baggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

    If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.    

  • Can I fly with my pet?

    If you want to travel with your pet, you will need to contact the airline directly.

    Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be transported, and under what conditions.

    Please research which vaccinations and health documentation are required before purchasing your ticket or travelling.  

     

  • Can I take my bike/musical instrument/sports equipment?

    If you wish to travel with extra luggage such as sports or musical equipment, you will likely have to pay an additional surcharge. We would recommend consulting our travel index or contacting the relevant travel company prior to booking to check if this service is available.

FAQs

Each travel company has their own unique seat assignment policy. Seat reservation is often included as part of the ticket price but some travel companies charge an extra fee. Other travel companies have no reserved seating at all, in which case you are free to take any of the available seats. If in doubt, please consult our travel company index.

When booking for multiple passengers, Omio automatically reserves seats together—subject to availability of course.

Whilst seats cannot be chosen manually, any seating preference made during the booking process will be honored when possible.

Please note that if you and your travel companions complete separate bookings, we will not be able seat you together. In our experience however, the majority of passengers are happy to switch seats if you ask nicely.

The station address is printed on the ticket itself. Should you have any doubts or require more details, please contact us and we will do our best to assist you further.

While a strike might be announced a few days prior to departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.

Should you be informed that your journey was—or will be—cancelled, and if you purchased your ticket through Omio, please contact us to confirm that you are entitled to some form of compensation.

We are currently unable to offer bookings for groups of more than five passengers.

Larger groups will therefore need to book several times. Unfortunately, we cannot guarantee that all tickets will be available or that the prices will remain the same between bookings.

We therefore recommend that larger groups contact their desired travel company directly.

If you’ve received Eurostar or Thalys train tickets and they appear to be incomplete—don't worry. The tickets you’ve received are valid for your entire journey. Your ticket will have either “Any Belgian Station” (ABS) or “Any Dutch Station” (ADS) written on it. Occasionally both terms will be listed for certain itineraries.

Whilst you have chosen a specific route and departure time for your journey, only the Eurostar/Thalys ticket is for a fixed departure. The rest of your itinerary is flexible. The travel times in your confirmation email are only guidelines for your convenience.

With an ABS/ADS ticket, you can complete your journey with any train expect for high-speed services. This is why “Any Belgian Station” or “Any Dutch Station” is printed on your ticket and not the specific journey you selected on Omio. If you are in doubt over which services you can take, kindly ask a travel company representative at your planned departure station.

Deutsche Bahn tickets only feature the details of the primary passenger. It is thus completely normal for there to be only one name printed on the ticket.
 
The total number of passengers is shown in German, in the top right hand corner of the ticket. 'Erwachsene’ or ‘Erw’ indicates the number of adults and ‘Kinder’ indicates the number of children.
Passengers under six years old will not be listed on the ticket but are still eligible to travel.

Many train companies offer discount cards which allow passengers to secure reduced fares on their chosen routes.

In general, discount cards are intended for frequent travelers and are, in some cases, restricted to residents of the country where the journey is taking place. For more details on provider specific discount cards, please consult our travel index.

If you possess a valid discount card for your planned journey, simply select the relevant card for each passenger prior to completing your booking.

 

Advance ticket availability depends on the mode of transport selected and the policies of the individual travel companies. You can typically search for flights up to a year in advance, whilst train and bus schedules are available 30-120 days in advance.

If you notice you are missing an item after your journey, you will need to go to the nearest station or airport's lost and found point to check if your item has been recovered by the cleaning crew. 

I you are no longer travelling, you will need to contact the relevant travel company by telephone. You will appropriate number either on your ticket or on the website of the station/airport where you disembarked.

Please note that lost and found departments usually only hold items for a period of 28 days.

 

We recommend checking the airlines website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, only allow a smaller piece such as a computer case or a handbag which will have to be stowed underneath the seat.

In regards to checked baggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.    

If you want to travel with your pet, you will need to contact the airline directly.

Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be transported, and under what conditions.

Please research which vaccinations and health documentation are required before purchasing your ticket or travelling.  

 

If you wish to travel with extra luggage such as sports or musical equipment, you will likely have to pay an additional surcharge. We would recommend consulting our travel index or contacting the relevant travel company prior to booking to check if this service is available.