ID card or passport.

We do not currently have live data for all train operators. Information about the journey can be found on the train operator's website.

General conditions differ between train operators. You will need to make an application for compensation in case of a delay to each company's website via a web form or e-mail. We can help you so please get in touch.

It depends on the train operator and the facilities they offer. If you require special assistance or travel by wheelchair, please contact the train operator directly in advance of your departure.

When booking for multiple passengers, we automatically reserves seats together—subject to availability of course.

Whilst seats cannot be chosen manually, any seating preference made during the booking process will be honored when possible.

Please note that if you and your travel companions complete separate bookings, we will not be able seat you together. In our experience however, the majority of passengers are happy to switch seats if you ask nicely.

Each travel company has their own unique seat assignment policy. Seat reservation is often included as part of the ticket price but some travel companies charge an extra fee. Other travel companies have no reserved seating at all, in which case you are free to take any of the available seats.

The station address is printed on the ticket itself. Should you have any doubts or require more details, please contact us and we will do our best to assist you further.

While a strike might be announced a few days prior to departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.

Should you be informed that your journey was—or will be—cancelled, please contact us to confirm that you are entitled to some form of compensation.

If you’ve received Eurostar or Thalys train tickets and they appear to be incomplete—don't worry. The tickets you’ve received are valid for your entire journey. Your ticket will have either “Any Belgian Station” (ABS) or “Any Dutch Station” (ADS) written on it. Occasionally both terms will be listed for certain itineraries.

Whilst you have chosen a specific route and departure time for your journey, only the Eurostar/Thalys ticket is for a fixed departure. The rest of your itinerary is flexible. The travel times in your confirmation email are only guidelines for your convenience.

With an ABS/ADS ticket, you can complete your journey with any train expect for high-speed services. This is why “Any Belgian Station” or “Any Dutch Station” is printed on your ticket and not the specific journey you selected on Omio. If you are in doubt over which services you can take, kindly ask a travel company representative at your planned departure station.

Many train companies offer discount cards which allow passengers to secure reduced fares on their chosen routes.

In general, discount cards are intended for frequent travelers and are, in some cases, restricted to residents of the country where the journey is taking place. 

If you possess a valid discount card for your planned journey, simply select the relevant card for each passenger prior to completing your booking.

If you notice you are missing an item after your journey, you will need to go to the nearest station or airport's lost and found point to check if your item has been recovered by the cleaning crew. 

I you are no longer travelling, you will need to contact the relevant travel company by telephone. You will appropriate number either on your ticket or on the website of the station/airport where you disembarked.

Please note that lost and found departments usually only hold items for a period of 28 days.

We recommend checking the airlines website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, only allow a smaller piece such as a computer case or a handbag which will have to be stowed underneath the seat.

In regards to checked baggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.    

If you want to travel with your pet, you will need to contact the airline directly.

Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be transported, and under what conditions.

Please research which vaccinations and health documentation are required before purchasing your ticket or travelling.  

If you wish to travel with extra luggage such as sports or musical equipment, you will likely have to pay an additional surcharge. We would recommend consulting our travel index or contacting the relevant travel company prior to booking to check if this service is available.