• What is the address of the bus station?

    The station address is printed on the ticket itself. Should you have any doubts or require more details, please contact us and we will do our best to assist you further.

  • What should I do in case of a strike?

    While a strike might be announced a few days prior departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.

    Should you be informed that your journey was—or will be—cancelled, and if you purchased your ticket through Omio, please contact us to confirm that you are entitled to a partial or full refund.

  • My tickets within Belgium or the Netherlands are missing a leg of the journey, what should I do?

    If you’ve received Eurostar or Thalys train tickets and they appear to be incomplete—don't worry. The tickets you’ve received are valid for your entire journey. Your ticket will have either “Any Belgian Station” (ABS) or “Any Dutch Station” (ADS) written on it. Occasionally both terms will be listed for certain itineraries.

    Whilst you have chosen a specific route and departure time for your journey, only the Eurostar /Thalys ticket is for a fixed departure. The rest of your itinerary is flexible. The travel times in your confirmation email are only guidelines for your convenience.

    With an ABS/ADS ticket, you can complete your journey with any train expect for high-speed services such as Thalys. This is why “Any Belgian Station” or “Any Dutch Station” is printed on your ticket and not the specific journey you selected on Omio.

     

  • There is only one name printed on my Deutsche Bahn ticket - is this normal?
    Deutsche Bahn tickets only feature the details of the primary passenger. It is thus completely normal for there to be only one name printed on the ticket.
     
    The total number of passengers is shown in German, in the top right hand corner of the ticket. 'Erwachsene’ or ‘Erw’ indicates the number of adults and ‘Kinder’ indicates the number of children.
    Passengers under six years old will not be listed on the ticket but are still eligible to travel.
  • Discount Cards - Trains

    Many train companies offer discount cards which allow travellers to secure reduced fares on their chosen routes.

    In general, discount cards are intended for frequent travellers and are, in some cases, restricted to residents of the country where the journey is taking place. To find out more please the travel company you wish to travel with,

     

  • Lost Propery - Flights

    If you notice you are missing an item after your flight, you will need to go to the airport's lost and found point to check if your item has been found by the flight crew. 

    If you are no longer at the airport, then you can contact the airport via telephone. You will find the relevant telephone number on the website of the airport where you disembarked.

    Please note that airport lost and found departments usually only hold items for a period of 28 days. 

     

  • Luggage - Flights

    We recommend checking the airlines website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

    Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, only allow a smaller piece such as a computer case or a handbag which will have to be stowed underneath the seat.

    In regards to checked baggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

    If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.    

  • Pet Policies - Flights

    If you want to travel with your pet, you will need to contact the airline directly.

    Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be transported, and under what conditions.

    Please research which vaccinations and health documentation are required before travelling.  

     

  • Sports Equipment/Special Luggage

    If you wish to travel with extra luggage such as sports or musical equipment, you will likely have to pay a surcharge. We would recommend contacting the travel company prior to travelling and requesting this service. They will then be able to assist you with the amendment of your booking.

FAQs

The station address is printed on the ticket itself. Should you have any doubts or require more details, please contact us and we will do our best to assist you further.

While a strike might be announced a few days prior departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.

Should you be informed that your journey was—or will be—cancelled, and if you purchased your ticket through Omio, please contact us to confirm that you are entitled to a partial or full refund.

If you’ve received Eurostar or Thalys train tickets and they appear to be incomplete—don't worry. The tickets you’ve received are valid for your entire journey. Your ticket will have either “Any Belgian Station” (ABS) or “Any Dutch Station” (ADS) written on it. Occasionally both terms will be listed for certain itineraries.

Whilst you have chosen a specific route and departure time for your journey, only the Eurostar /Thalys ticket is for a fixed departure. The rest of your itinerary is flexible. The travel times in your confirmation email are only guidelines for your convenience.

With an ABS/ADS ticket, you can complete your journey with any train expect for high-speed services such as Thalys. This is why “Any Belgian Station” or “Any Dutch Station” is printed on your ticket and not the specific journey you selected on Omio.

 

Deutsche Bahn tickets only feature the details of the primary passenger. It is thus completely normal for there to be only one name printed on the ticket.
 
The total number of passengers is shown in German, in the top right hand corner of the ticket. 'Erwachsene’ or ‘Erw’ indicates the number of adults and ‘Kinder’ indicates the number of children.
Passengers under six years old will not be listed on the ticket but are still eligible to travel.

Many train companies offer discount cards which allow travellers to secure reduced fares on their chosen routes.

In general, discount cards are intended for frequent travellers and are, in some cases, restricted to residents of the country where the journey is taking place. To find out more please the travel company you wish to travel with,

 

If you notice you are missing an item after your flight, you will need to go to the airport's lost and found point to check if your item has been found by the flight crew. 

If you are no longer at the airport, then you can contact the airport via telephone. You will find the relevant telephone number on the website of the airport where you disembarked.

Please note that airport lost and found departments usually only hold items for a period of 28 days. 

 

We recommend checking the airlines website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, only allow a smaller piece such as a computer case or a handbag which will have to be stowed underneath the seat.

In regards to checked baggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.    

If you want to travel with your pet, you will need to contact the airline directly.

Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be transported, and under what conditions.

Please research which vaccinations and health documentation are required before travelling.  

 

If you wish to travel with extra luggage such as sports or musical equipment, you will likely have to pay a surcharge. We would recommend contacting the travel company prior to travelling and requesting this service. They will then be able to assist you with the amendment of your booking.